Ford E-350 Complaints

39 consumer complaints on file.

#11582566April 12, 2024
ENGINE
See attached document for complaint,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553422November 3, 2023
POWER TRAIN
Van does not always engage in reverse. Slips into neutral instead and rolls. Takes several attempts, sometimes over the course of 10+ minutes to get the transmission to engage into reverse. Problem has been intermittent over the past 30 days. May be related to NSTSA Recall 23V625 although not as described in notice 23S54
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532627July 17, 2023
POWER TRAIN
The car was put into Park. The driver got out to check the position of the vehicle in the parking space. While looking at the passenger side of the RV, the vehicle began to power in reverse. It knocked over and injured the driver and ran into a fence. The passenger reached over to stop the vehicle just before it ran into two other people.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11530672July 6, 2023
STEERING, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
The contact owns a 2021 Ford E-350. The stated while driving into the driveway, the vehicle made an abnormal popping sound. The vehicle lost power steering functionality, and the brake pedal became spongy. Additionally, the contact stated that there was a trail of fluid in the driveway. The contact stated that upon opening the hood, he noticed that the brake line had fractured, and brake fluid was leaking inside the engine compartment. There was no further information provided. The manufacturer was notified of the failure and referred the contact to a dealer; however, the dealer could not accommodate the vehicle. The dealer was contacted and diagnosed the vehicle at the contact's residence. The dealer determined that unknown hoses needed to be replaced and the failure was related to NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The dealer and the manufacturer informed the contact that the vehicle could not be covered under the recall as the recall was previously marked as complete. The contact stated that the dealer had not completed the recall repair on the vehicle. The vehicle was not repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524640May 31, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford E-350. The contact received notification of NHTSA Campaign Number: 22V925000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was contacted, and an appointment was scheduled; however, the contact was informed that the recall could not be performed and advised to contact a different dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521237May 9, 2023
STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Ford E-350. The contact stated while driving 60 MPH and depressing the brake pedal, the vehicle failed to stop as needed. There was no warning light illuminated. The contact desperately depressed on the brake pedal and the vehicle eventually came to a complete stop. The vehicle was towed to the dealer and the mechanic stated that the power steering pump needed to be replaced, and that the vehicle was previously repaired under NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,361.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493799November 16, 2022
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
2022 FORD E-350. CONSUMER WRITES IN REGARD TO POWER STEERING SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488723October 11, 2022
STEERING
During early morning hours (approx. 2 am) of 10/09/22, while traveling westbound on I-70 through Utah at posted speed (80 mph) I hit a series of road repairs (patches) while in the right-hand lane, with the driver-side (left) front wheel. The front end of the vehicle shook violently, leaving limited control of steering which resulted in the vehicle drifting quickly into the passing (left hand) lane. Fortunately, no one was in the passing lane and control was regained, but only after rapid deceleration through hard braking. The incident was freighting to say the very least, and has resulted in driver distress when traveling over bridges with expansion joints, experiencing changes to road surfaces, and/or anticipating poor road surfaces. Driver anxiety is a direct result of this incident. The vehicle is a new Ford F-350 diesel 4WD with fewer than 2000 total miles at the time the incident took place. An internet search suggests a probable cause associated with a “death wobble”? But on a brand new vehicle? Makes no sense and is very concerning as apparently Ford has been aware of this problem for years? Ford customer service department was contacted (10/10/22) via phone, and a case number [XXX] provided. The Ford dealership through which the vehicle was purchased (Keller Ford in Hanford, CA) was contacted per the recommendation of the Ford customer service representative and the vehicle is scheduled to be left with the Keller Ford service department on 10/12/22. Why isn’t Ford required to notify owners of this phenomenon so that at a minimum operators are aware of the potential problem and are at least prepared for its occurrence? I have owned many Ford vehicles in the 45+ years I have driven, starting with a 1956 Ford F-100 I purchased in 1978. I general, I am happy with Ford products. But in this instance (my first purchase of a new vehicle) I am not. This problem needs to be fixed immediately! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483429September 8, 2022
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Ford E-350. The contact stated that while driving approximately 65 MPH, the steering wheel became stiff and the vehicle would pull in either direction. Additionally, there was an abnormal odor inside the cabin of the vehicle. The contact then noticed that the brake pedal had to be pressed very hard in order to stop the vehicle. After stopping to inspect under the hood, the contact discovered a power steering fluid leak in the engine compartment. The vehicle was driven to the local dealer who diagnosed that the power steering pressure line had detached. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The contact indicated that the vehicle was previously repaired under the NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The failure mileage was 6,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472024July 1, 2022
FUEL SYSTEM, DIESEL, STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford E-350. The contact stated that while driving at undisclosed speeds, the power steering and brakes became inoperable. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed with loosened brake line fittings and an unknown fluid leak. The vehicle was repaired. The contact stated the failure was related to NHTSA Campaign Number: 22V013000 (Fuel System, Diesel). The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 13,667.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471820June 30, 2022
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford E-350. The contact stated that the vehicle was included in NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic) and the vehicle was inspected. During the inspection, there were no leaks found. The contact stated while driving approximately 65 MPH after the inspection, the vehicle lost power steering functionality. The contact coasted the vehicle off the highway. The contact stated that while driving afterward and attempting to depress the brake pedal, the vehicle failed to respond as designed. The contact pulled over and had the vehicle towed to the dealer where the recall repair was completed. The manufacturer was made aware of the failure. The approximate failure mileage was 10,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469453June 15, 2022
STEERING
The contact owns a 2022 Ford E-350. The contact stated while driving 35 MPH uphill, the vehicle lost power steering functionality. The contact downshifted manually to slow the vehicle however while depressing the brake pedal, the vehicle failed to stop in a reasonable time. The contact stopped the vehicle while using the parking brake. The contact pulled over and had the vehicle towed to the dealer to be diagnosed. The contact was informed that the power steering unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 11,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465411May 20, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
I've had trailer brakes and lights not working off and on with my 2022 F350. They're aware of it and sent a recall. I went to have the recall performed this morning and the dealer told me that the "fix" for the recall also doesn't work and that they'll call me when the "new fix" is ready. Meanwhile, I'm getting into towing season and I'll be towing a large trailer across the country repeatedly with trailer brakes that might work or might not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459276April 1, 2022
STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford E-350. The contact's wife was driving into a parking lot at approximately 5 MPH when the power steering and the brakes failed. The contact's wife was able to safely stop the vehicle. The contact stated that his wife had not observed any warning lights being illuminated. The contact's wife examined the vehicle and noticed that there was red fluid puddling on the ground and a hissing sound coming from the driver’s side under the engine. The vehicle had not been towed to a dealer and had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 22,000. Consumer purchased the unit in Las Vegas on March 13th with 21,477 miles on the odometer and it failed on April 1st, with 22,018 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445045December 27, 2021
SERVICE BRAKES, STEERING, STEERING:HYDRAULIC POWER ASSIST:PUMP
Without warning my brakes and steering failed on a Freedom Elite RV on a Ford Motor chassis. The vehicle only had 2396 miles on it at the time of occurrence. It turned out to be a pressure hose that broke. Luckily I was in a residential neighborhood with no traffic and driving very slowly when it happened. I shudder to think what would have happened on a hill or in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427787August 4, 2021
UNKNOWN OR OTHER
The vehicle was very difficult to keep on the road. It wanted to go all over the road. It was a struggle to keep it in the lane. We took the RV back to the dealer we bought it from & they told us they didn't work on that & to find a Ford dealer that would work on it. After many phone calls I found a Ford dealer that would work on it. They told us nothing was wrong with the steering. It was engineered badly. They said the back end was too heavy & was making the front end light & "squirrely" & difficult to steer. They said it needed heavier suspension on the back end. They suggested heavier springs or installing suspension air bags. The other problem was the dash board lights started flashing off & on. Most of the time the dashboard lights were off. We could only see the speedometer, gas gauge & other gauges when the lights flashed on. But we didn't know if they were accurate when they were on. At one point we smelled wires burning & then the cruise control went out. The electrical problems started 07/19/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424629July 13, 2021
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The contact owns a 2021 Ford E-350. The contact stated while driving 60 mph, the contact started to smell a burning odor coming from the RV. The contact attempted to pull over the RV to the side of the roadway however, the RV became difficult to steer. The contact pulled over the RV and checked underneath the RV and the front hood and noticed that power steering fluid had leaked all over the engine. The contact continued driving to his destination and then had the RV towed to an RV lot. The RV was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421609June 21, 2021
ENGINE
The contact owns a 2021 FORD E-350. The contact received notification of NHTSA Campaign Number: 20V795000 (ENGINE) however, the dealer informed the contact that only one part of the remedy, mentioned on the manufacturer's website, was available and not the other. The contact received the reprogramming (UPDATE THE POWERTRAIN CALIBRATION) mentioned on the Ford website but not the other portion of the repair mentioned on the website (INSTALL ENGINE COVER INSULATION PATCHES IN THE RIGHT HAND AND LEFT HAND INNER LOWER CORNERS OF THE ENGINE COVE). The contact stated that the failure reoccurred and that when they looked up the recall on the NHTSA website stated that there was no recall repair available at all. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had stated that after they received the repairs regarding this matter their vehicle's engine cover still gets extremely hot. The failure mileage was unknown. Vin tool confirms parts not yet available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420395June 10, 2021
TRACTION CONTROL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
The contact owns a 2021 Ford E-350. The contact stated while driving at various speeds in windy conditions, the “Service Advance-trac” warning message was displayed on the instrument panel. Soon after the initial message was displayed, the Traction Control, Pre-Collision Assist, Cruise Control, and the Hill Start Assist messages also all appeared on the instrument panel. The contact called and made an appointment with the local dealer however, the vehicle was not yet diagnosed nor repaired. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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