Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10080787July 11, 2004
SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM
REAR AIR RIDE SUSPENSION PUMP FAILURE . THE PUMP FAILS TO AIR UP THE REAR OF THE VECHILE, RESULTING IN THE REAR OF THE VECHILE TO DRAG ON BUMPS, DIPS, ECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080584July 8, 2004
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, ENGINE AND ENGINE COOLING:COOLING SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
REFERENCE ODI ID 752976 - I HAD A SIMILAR EXPERIENCE AND FAILURE OF THE SAME EQUIPMENT AND PARTS DESCRIBED IN THE REFERENECED COMPLAINT. THESE ARE LATENT DESIGN/MATERIAL/MANUFACTURING DEFECTS. I WAS ORIGINALLY TOLD, UNDER WARRANTY, THAT THE SHUDDER WAS DUE TO THE TRACTION CONTROL SENSORS. THIS APPARENTLY WAS INCORRECT. NOW THAT THE VEHICLE IS JUST OVER 100,000 MI, FORD WILL DO NOTHING TO CORRECT THIS DEFECT. THE DEALER TO THEIR CREDIT IS TRYING TO CORRECT THE SHUDDER PROBLEM BY SERVICING THE TRANSMISSION WITH ADDITIVES. THE INTAKE MANIFOLD CRACKING IS A DESIGN/MATERIAL DEFECT WHICH WAS FINALLY DISCOVERED AFTER THE WARRANTY PERIOD ALTHOUGH I HAD COMPLAINED ABOUT COOLANT ODOR SEVERAL TIMES WHILE IN WARRANTY. FORD SPLIT THE DIFFERENCE WITH ME ON THE COST OF REPAIR, THEY SHOULD HAVE SHOLDERED THE ENTIRE COST. NOW WE HAVE ANOTHER PROBLEM WHICH FORD, ACCORDING TO THE SERVICE SUPERVISOR IS UNWILLING TO CORRECT. THERE IS A SERIOUS PROBLEM WITH THE BRAKE BOOSTER, IT HAS A TENDENCY TO CRACK INTERNALLY AND CAUSE A HARD PEDAL. THIS DEFECT WAS DISCOVERED ON MY WIFE'S MERCURY SABLE AT ABOUT 38,000-MI AND NOW IS BE EXHIBITED ON MY CROWN VICTORIA. CATASTROPHIC FAILURE OF THIS COMPONENT AT HIGH SPEED COULD CAUSE AN ACCIDENT, LOSS OF CONTROL IN A PANIC STOP BECAUSE THE DRIVER WOULD HAVE TO EXERT AN UNUSUAL AMOUNT OF OF PRESSURE ON THE PEDAL TO APPLY THE BRAKES AND ACTIVATE THE ABS. I WAS TOLD THAT FORD AS A GENERAL POLICY WILL NOT DO ANYTHING TO CORRECT PROBLEMS ON VEHICLES OVER 100,000 MI. THE MANUFACTURER SHOULD NOT HAVE INDEMNITY RELIEF ON SAFETY ISSUES AND LATENT DEFECTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080586July 8, 2004
VEHICLE SPEED CONTROL
PINGING IS EXPERIENCED WHEN THE THROTTLE IS OPEN ALL THE WAY DURING ACCELERATION. THE RECOMMENDED FUEL FOR THIS VEHICLE IS REGULAR UNLEADED, WHICH I USE. WHEN I USE PREMIUM THERE IS NO PINGING. THIS HAS BEEN EVIDENT THE ENTIRE TIME I HAVE HAD THIS VEHICLE. I BROUGHT THE VEHICLE IN FOR THIS PROBLEM DURING THE WARRANTY PERIOD AND WAS TOLD THAT IT WAS NORMAL, THIS IS NOT NORMAL. AFTER THE 100,000-MI TUNE-UP THE PROBLEM WAS NOT EVIDENT UNTIL ABOUT 5000 MI AFTERWARD. THERE IS A DESIGN FLAW AND POSSIBLE MISREPRESENTATION IF THE VEHICLE WAS ADVERTISED AS USING REGULAR UNLEADED AND REALLY SHOULD BE USING PREMIUM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080639July 8, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CATASTOPHIC COOLING FAILURE. INTAKE MANIFOLD REPLACED FOR $900. MECHANIC NOTED THAT THIS WAS COMMON ON FORD CROWN VICS WITH DEFECTIVE PLASTIC INTAKE MANIFOLDS (THEY NOW USE METAL). UNDERSTAND THIS HAS BEEN RECALLED IN CROWN VIC TAXIS AND POLICE CARS, BUT NOT IN OTHER CROWN VICS. WHY NOT? WON'T BUY A FORD AGAIN. FORD OWES ME FOR THE COST OF THE FAILURE OF THIS DEFECTIVE PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080512July 7, 2004
WHEELS:RIM
LEFT FRONT WHEEL HAS SLOW LEAK. THE TIRE WAS DISMOUNTED AND HAD NO PUNCTURES EVIDENT. THE WHELL WAS INSPECTED AND A SMALL CRACK WAS DETECTED. THE WHEEL WAS REPLACED. THE CRACKED WHEEL WAS RETURNED TO FORD MOTOR CO., ATTN: DEB USRUM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074140July 7, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
REAR STEEL BRAKE LINES RUSTED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080449July 6, 2004
ENGINE AND ENGINE COOLING:ENGINE
CRACKED INTAKE MANIFOLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074097July 6, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE ENGAGING IN REVERSE THE VEHICLE ACCELERATED AT 90 MPH. THE TIRES WERE SCREECHING AND SMOKING. AS A RESULT, THE VEHICLE COLLIDED INTO THREE OTHER VEHICLE AND A PEDESTRIAN. *AK A CHILD WAS INJURED. (PINNED BETWEEN THE VEHICLE AND HIS FATHER'S VEHICLE) THE CONSUMER STEPPED ON THE ACCELERATOR TO BACK OUT OF THE PARKING SPACE, BUT THE VEHICLE DID NOT MOVE. THE CONSUMER THEN STEPPED ON THE BRAKE AND GENTLY ON THE ACCELERATOR AGAIN, AND THE VEHICLE RACED AWAY BACKWARDS AT A EXTREMELY FAST SPEED. THE CONSUMER STEPPED ON THE BRAKES WITH ALL HER STRENGTH, BUT THE VEHICLE WOULD NOT STOP. *SC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10080282July 1, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE PULLING OUT OF A PARKING SPACE, A LOUD POP SOUNDED AND THE VEHICLE STALLED . THE DEALER STATED THE SPARK PLUG STRIPPED OUT OF THE CYLINDER HEAD. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080108June 29, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
INTAKE MANIFOLD FAILED. AS A RESULT, STRESS CRACKS DEVELOPED WHICH CAUSED COOLANT TO LEAK. A RECALL WAS ISSUED, HOWEVER, THIS VEHICLES WAS NOT INCLUDED SINCE THE RECALL ONLY AFFECTED POLICE VEHICLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080059June 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING 20-25 MPH CONSUMER DEPRESSED THE BRAKE PEDAL AND IT DESCENDED TO THE FLOORBOARD, RESULTING IN EXTENDED STOPPING DISTANCE. ONCE THE VEHICLE WAS SERVICED, AND TECHNICIAN DETERMINED THAT THE BRAKE LINE WORE OUT, CAUSING MASTER CYLINDER TO LOSE BRAKE FLUID.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079779June 24, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE PARKED WITH THE ENGINE RUNNING SMOKE CAME FROM UNDER THE HOOD. CONSUMER NOTICE WATER LEAKING OUT OF THE INTAKE WHEN OPENING THE HOOD. THIS OCCURRED BECAUSE THE INTAKE CRACKED AT THE HEATER HOSE. MECHANIC DETERMINED THAT THE INTAKE CRACKED BECAUSE IT WAS MADE OUT OF PLASTIC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078582June 22, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
(1) WE WERE DRIVING ON THE FREEWAY AND MY CAR SOUNDED LIKE SOMETHING EXPLODED AND IT GOT SO HOT AND LOST ALL OF THE FLUIDS IN THE CAR. (2). WE HAD TO GET IT OFF THE FREEWAY AND HAVE IT TOWED INTO MCCOY MILLS FORD. THE INTAKE MANIFOLD, WAS MADE OF PLASTIC AND IT CRACKED AND THE CAR WAS BURNING HOT. IT COULD HAVE VERY EASILY CAUSED AND ACCIDENT. DEFECT IN THE INTAKE MANIFOLD. IT WAS REPLACED , TOTAL EXPENSE - $1028.54. THEY WOULD NOT REPLACE IT FREE, BUT I FEEL FORD SHOULD HAVE TO REFUND ME FOR FIXING IT, SINCE IT WAS A DEFECT AND MADE FROM PLASTIC. I DIDN'T THINK TO ASK FOR OLD PARTS. THE SERVICE MAN TOLD ME IT WAS MADE OF PLASTIC AND THAT THEY WERE USING METAL NOW. I ALSO FOUND OUT THAT A LOT OF THE POLICE CARS, THE CROWN VICTORIA'S, HAVE DONE THE VERY SAME THING. I WOULD LIKE TO KNOW IF A LAWSUIT HAS BEEN STARTED AGAINST FORD, IF SO, I WOULD LIKE TO JOIN IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079655June 22, 2004
WHEELS
DEALERSHIP HASN'T BEEN ABLE TO PERFORM THE STEEL WHEEL RECALL 03V279000 REPAIRS FOR ALMOST 10 MONTHS BECAUSE THE PARTS WERE ON BACK ORDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079662June 22, 2004
WHEELS
DEALERSHIP WAS UNABLE TO PERFORM THE STEEL WHEEL RECALL 03V279000 REPAIRS FOR ALMOST 10 MONTHS BECAUSE THE PARTS WERE ON BACK ORDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079664June 22, 2004
WHEELS
DEALERSHIP HASN'T BEEN ABLE TO PERFORM THE STEEL WHEEL RECALL 03V279000 REPAIRS FOR ALMOST 10 MONTHS BECAUSE THE PARTS WERE ON BACK ORDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075358June 14, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
1) REAR AXLE WHEEL SEAL LEAK, REAR AXLE "PLAY" 2) AXLE GROOVES AND VEHICLE STABILITY AND HANDELING (DRIVEABILTY) PROBLEMS, BRAKES COATED WITH GREASE CAUSING BRAKE PREFORMANCE ISSUES. *AK 3) AXLE AND BEARINGS REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075359June 14, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
1) LACK OF POWER/ENGINE STOPS 2) FUEL PUMP FAILURE 2003 MODELS 20% FAILURE RATE AS OF TODAY (10 OF 49 UNITS) 3) REPLACE FUEL PUMP, ONE UNIT ON IT'S SECOND REPLACEMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072168June 14, 2004
SEATS:FRONT ASSEMBLY:RECLINER, VEHICLE SPEED CONTROL
WHILE DRIVING AT ANY SPEED FRONT SEAT MOVED BACK AND FORTH. ALSO, SPEEDOMETER FAILED. DEALERSHIP URGED CONSUMER TO CALL AND FILE A COMPLAINT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075024June 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON JUNE 6, 2004 WHILE DRIVING AT APPROXIMATELY 35 MPH THE PASSENGER SIDE FRONT END DROPPED DOWN AND SCRAPED THE PAVEMENT, THE STEERING WHEEL JUMPED AROUND AND THE RIGHT FRONT TIRE BLEW. LOOKING UNDER THE CAR REVEALED THAT THE LOWER CONTROL ARM BALL JOINT HAD SEPARATED AND PULLED FREE FROM THE CONTROL ARM. THE LOWER CONTROL ARM HAD BEEN FORCED INTO THE SIDEWALL OF THE TIRE AND GOUGED A HUGE HOLE IN IT. HAD THIS HAPPENED AT HIGHWAY SPEEDS IT COULD HAVE BEEN CATASTROPHIC WITH LOSS OF CONTROL OF THE VEHICLE. THE EXPOSED BALL JOINT END WAS DRY (NO LUBRICANT) AND I COULD SEE GALLING ON THE UPPER TOP HALF OF THE "BALL". THESE ARE SEALED BALL JOINTS THAT HAVE NO GREASE FITTING AND THUS NO PROVISION FOR LUBRICATION. THE CAR HAD TO BE TOWED. IT IS SITTING IN MY DRIVEWAY AT THIS TIME AVAILABLE FOR INSPECTION BY ANYONE. I LOOKED UP RECALLS ON THE INTERNET AND FOUND NHTSA RECALL HISTORY LISTING "1992-99: BEARING WITHIN LOWER BALL JOINT CAN WEAKEN SLOWLY DURING USE AND EVENTUALLY CRACK; COULD RESULT IN SEPARATION, ALLOWING CONTROL ARM TO DROP TO THE GROUND" AND ELSEWHERE RECALL NO. 1998251 REFERS TO CROWN VICTORIA " BEARING LOADS CAN LEAD TO THINNING AND EVENTUAL CRACKING OF THE LOWER CONTROL ARM BALL JOINT" . I ALSO FOUND NHTSA RECORDS OF BALL JOINT FAILURES UNDER THE ODI ID NUMBERS OF: 835503, 713546, 505865, 700771, 714657, 710815. I ALSO FOUND AT ALLDATA.COM UNDER AUTOMOTIVE RECALLS A TSB NO. 98S37 OF DEC. '98 "RECALL - FRONT LOWER CONTROL ARM BALL JOINT REPLACEMENT". I CALLED FORD ON JUNE 8, 2004 AND TALKED TO A REP NAMED NORMAN (I.D. NO. 2357) AND CASE REFERENCE NO. [XXX] AND HE TOLD ME THAT MY CAR [XXX] HAD NO RECALL NOTICES AND THEREFORE IT'S NOT A PROBLEM. I TOLD HIM THAT THIS DEFECTIVE VEHICLE SITUATION COULD CAUSE A FATAL VEHICLE ACCIDENT AND ASKED TO TALK TO HIS SUPERVISOR. HE TOLD ME THAT THERE WASN'T A SUPERIOR I COULD TAKE THE MATTER UP WITH. *AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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