Ford Contour Complaints

3,154 consumer complaints on file.

#708153July 1, 1999
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
THE MOTOR FROZE AFTER OVERHEATING. THE REASON FOR THE FAILURE WAS THE HEATER HOSE RUBBED AGAINST AN ELECTRICAL CONNECTOR AT THE LOCATION NEAR THE FIREWALL. THERE IS NO SLEEVE ON THIS HOSE TO PROTECT IT AS OTHER HOSES ARE PROTECTED. OVER TIME IT HAD WORN A HOLE IN THE HOSE AND THE MARJORTY OF THE COOLENT LEAKED OUT AND THE SPEED THAT I WAS TRAVELING I COULD NOT TELL THE CAR WAS OVERHEATING BECAUSE OF THE RELATIVE SPEED THAT I WAS TRAVELING. I NEVER SAW THE VEHICLE OVERHEAT AND IT BLEW THE MOTOR WHILE I WAS GOING DOWN THE HIGHWAY. MY CAR IS OUT OF WARRANTY, BUT I WANTED TO LET OTHER KNOW THERE IS A POTENTIAL HAZARD WITH THE MOTOR FREEZING UP AND OFCOURSE IT IS TOO LATE. MY MOTOR STARTED TO COUGH, THAT WAS THE ONLY INDICATION THAT THERE WAS A PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841527June 30, 1999
ELECTRICAL SYSTEM
THER E IS A PROBLEM WITHIN THE ELECTRICAL SYSTEM WHICH CAUSES SIGNAL AND BRAKE LIGHTS TO MALFUNCTION. DEALER IS AWARE OF THE PROBLEM, AND VEHICLE HAS BEEN AT DEALER FOUR TIMES FOR REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708037June 30, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THE BREK EPADS AND DISCS WEAR DOWN QUICKLY. HAD TO REPLACE THEM EVERY 10K MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841278June 28, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
BRAKING SYSTEM MALFUNCTIONED, CAUSING NO BRAKING ABILITY AND A CRASH. ALSO AN HUMMING NOISE IN THE ENGINE, AFFECTING THE WAY VEHICLE DRIVES. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#707947June 27, 1999
UNKNOWN OR OTHER
NO SUMMARY LISTED FOR THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707936June 26, 1999
SUSPENSION:FRONT:STABILIZER BAR
THE STABILIZER BAR AND PINS HAVE BEEN REPLACED TWICE ONCE UNDER WARRANTY AND ONCE AFTER IN A TWO YEAR PERIOD. ALSO DEALER STATES THAT THEY SALE MANY STABILIZER BARS FOR THIS CAR YEAR PARTICULARLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707883June 25, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THE VEHICLE DEVELOPED A GAS LEAK AT THE JOINT OF THE FUEL PIPE AND GAS TANK CREATING A PUDDLE OF GAS UNDERNEATH THE VEHICLE. I DISCOVERED A RECALL WAS ISSUED ON MANY 95 CONTOURS DUE TO DEFECTIVE GAS TANK ASSEMBLIES. I TOOK OUR VEHICLE DOWN TO THE DEALER WHO TOLD ME OUR VEHICLE WAS NOT PART OF THE RECALL. HE CALLED ME WITH AN ESTIMATE OF $578 TO REPLACE THE GAS TANK ASSEMBLY. I CONTACTED FORD CUSTOMER SERVICE AND ASKED FOR THEIR ASSISTANCE THEY SAID THEY WOULD TRY TO HELP AND THAT I WOULD HERE FROM THE DEALER WITHIN TWO BUSINESS DAYS. I RECEIVED NO CALL. I THEN CONTACTED FORD CUSTOMER SERVICE A SECOND TIME ONLY TO BE TOLD BY ANOTHER PERSON THERE THAT MY VEHICLE WAS OUT OF THE ORIGINAL 36000 WARRANTY AND THAT IT WAS "BLACK AND WHITE" THAT I HAVE NO COVERAGE UNDER FORD AND THAT I WOULD HAVE TO PAY!! THIS WAS NOT VERY REASSURING AN I EXPLAINED WHAT A SAFETY ISSUE A LEAKING GAS TANK POSSESSED NOT ONLY TO MY FAMILY BUT TO THE GENERAL PUBLIC AS A WHOLE. I ALSO ASSERTED THAT A GAS TANK SHOULD NOT FAIL ESPECIALLY ON A WELL MAINTANED CAR WITH UNDER 50000 MILES ON IT. I ALSO INDICATED THAT THIS HAD TO BE A FAULTY COMPONENT AND THAT FORD SHOULD STAND BEHIND THE PRODUCT EVEN IF IT IS OUTSIDE OF THE BUMPER TO BUMPER WARRANTY AFTER ALL THIS IS A MAJOR SAFETY ISSUE AND IT WOULD SEEM THAT FORD WOULD WANT TO COVER THIS AS A SAFETY AND LOYAL CUSTOMER ISSUE. INSTEAD I RAN INTO A VIRTUAL BRICK WALL AFTER CONTACTING FORD THE SECOND TIME. THE PERSON SUGGESTED I CONTACT THE DEALER DIRECTLY AND SEE WHAT I COULD WORK OUT. I CALLED THE SERVICE MANAGER AT HOMER HELLER FORD IN ESCONDIDO, HE WAS VERY NICE AND UNDERSTANDING AND SAID THAT HE WOULD CALL FORD AND TRY TO WORK OUT A COMPROMISE. HE WAS ABLE TO GET FORD TO LOWER THE PRICE OF A NEW GAS TANK ASSEMBLY FROM $278 DOWN TO $50 BUT I WOULD HAVE TO PAY ALL THE LABOR (APPROX. $270) THIS WAS A NICE GESTURE AND WAS CERTAINLY BETTER THAN THE ORIGINAL NEARLY $600 ESTIMATE. STILL I BELIEVE FORD SHOULD HAVE COVERED 100%. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841017June 24, 1999
AIR BAGS
AIRBAG LIGHT STAYS ON. DEALER HAS REPAIRED VEHICLE, AND THE PROBLEM STILL EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#546257June 22, 1999
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT:STABILIZER BAR
RECALL ON THE FRONT COIL SPRINGS DOES NOT COVER BACK COIL SPRINGS WHICH WERE RUSTED AND BROKEN (INADEQUATE RECALL)(98M04). MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840281June 17, 1999
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE DRIVING INSTRUMENT PANEL FLICKERED ON AND OFF, AND VEHICLE STALLED UNEXPECTEDLY WHICH COULD HAVE CAUSED A CRASH. THE OCCUPANT WAS NOT ABLE TO RESTART THE VEHICLE. DEALER HAS NOT YET LOOKED AT VEHICLE. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#839913June 16, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHEN BRAKES WERE APPLIED VEHICLE MADE A GRINDING NOISE. DEALER SAID VEHICLE NEEDED NEW BRAKE PADS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#839915June 16, 1999
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY
THE REAR COIL SPRING BROKE, WHICH MAY CAUSE A TIRE BLOWOUT AND LOSS OF CONTROL. THERE IS A RECALL FOR THE FRONT COIL SPRING, BUT NOT FOR THE REAR COIL SPRINGS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840067June 16, 1999
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE DRIVING THE HEATER AND AIR CONDITIONER FAN SWITCH OVERHEATED AND CAUGHT FIRE. THE OWNER WAS ABLE TO PUT OUT FIRE. THE VEHICLE HAS BEEN REPAIRED BY DEALERSHIP. THE CONNECTOR AND FAN SWITCH WAS REPLACED BY THE DEALERSHIP.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#839856June 15, 1999
SUSPENSION:FRONT:SPRINGS:TORSION BAR
SWAY BAR BROKE ON TWO DIFFERENT OCCASIONS, MAKING IT UNSAFE WHEN TURNING. CONSUMER HAS CONTACTED DEALER. DEALER HAS REPLACED THE PARTS. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707580June 15, 1999
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STEERING:LINKAGES, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE REAR POWER WINDOW ON THE PASSENGER SIDE DOES NOT WORK. THE MOULDING ON THE OUTSIDE OF THE REAR WINDOWS HAS BEEN LOOSE EVER SINCE THE I BOUGHT THE CAR. THE CARPETING IN THE REAR OF THE CAR HAS BEEN LOOSE/ HASN'T FIT EVER SINCE I BOUGHT THE CAR. THE BLOWER NO LONGER BLOWS THROUGH THE PANEL VENTS--ONLY THROUGH THE DEFROSTER/DEFOGGER VENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707522June 13, 1999
FUEL SYSTEM, GASOLINE
FUEL OIL SMELL WITHIN THREE MINUTES OF ENGINE START, TAKEN TO DEALER AND THEY COULDN'T FIND ANY LEAK, SMELL PERSISTS AND IS A CONSTANT IRRITATION. VERY NOTICEABLE AFTER SHUTTING DOWN AND GETTING OUT OF VEHICLE. PERMEATES ENTIRE GARAGE AREA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707474June 11, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
BURNED WIRES AND MELTED CONNECTOR AT BLOWER MOTOR SWITCH RESISTOR, BLOWER MOTOR SWITCH WILL NOT OPERATE AT SECOND HIGHEST SETTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707475June 11, 1999
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
THE COOLING FAN CAUGHT FIRE AND IGNITED WIRES IN THE ENGINE AT LOW SPEEDS AFTER LESS THAN 10 MILES OF DRIVING
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#839141June 9, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHEN APPLYING BRAKES VEHICLE MAKES A LOUD NOISE. DEALER HAS SEEN VEHICLE 3 TIMES, AND THERE WAS NO SOLUTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838880June 4, 1999
VEHICLE SPEED CONTROL
WHILE STOPPING VEHICLE LURCHED FORWARD AND KEPT GOING FORWARD UNTIL OCCUPANT PLACED VEHICLE IN NEUTRAL POSITION IN ORDER TO STOP VEHICLE. REPLACED PARTS IN VEHICLE. BUT PROBLEM IS STILL OCCURRING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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