Dodge Sprinter Complaints

347 consumer complaints on file.

#11484577September 15, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
2006 DODGE SPRINTER 3500. CONSUMER WRITES IN REGARD TO EGR VALVE FAILURE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE PARTS WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477740August 5, 2022
ELECTRICAL SYSTEM
The contact owns a 2004 Dodge Sprinter 2500. The contact stated the backlight of the instrument panel had remained illuminated after the vehicle was turned off, and remained constantly illuminated. The failure had been ongoing for the past three years. The contact stated that the failure drained the battery; requiring the battery to be replaced. The contact stated that the failure was due to a Manufacturer's Campaign Number: T21. The contact took the vehicle to a dealer and the recall repair was completed. The contact stated that after the repair, the failure had returned and that the vehicle could not be repaired a second time under the original recall. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473419July 11, 2022
AIR BAGS
2008 DODGE SPRINTER. CONSUMER WRITES IN REGARD TO PASSENGER SIDE AIRBAG SAFETY RECALL. THE COMSUMER STATED THE AIRBAG RECALL WAS COMPLETED, BUT IS STILL RECEIVING RECALL NOTICES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455688March 8, 2022
ELECTRICAL SYSTEM
The contact owns 2008 Winnebago View RV built on a 2007 Dodge Sprinter 3500 Chassis. The contact stated that the key fob failed to open the doors of the recreational vehicle. The contact stated that he attempted to replace the batteries however, the failure continued. The contact went to an unknown Dodge dealer who informed him that he would need to go to a Mercedes- Benz dealer for a key fob code. The contact stated that he was informed that the codes were located and Mercedes-Benz in Europe; and the USA dealers were unable to get the codes. The contact stated that the key fob needed a software update and code to work. The manufacturer Mercedes-Benz complaint department was contacted and a case was opened. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437315October 19, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2006 Dodge Sprinter 3500. The contact received a recall notification for NHTSA Campaign Number: 16V833000 (Electrical System, Service Brakes, Hydraulic) and for an unknown Manufacturer recall for the engine control unit failure however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact that they would assist with locating a dealer who could complete the recall repairs. A case was opened. The contact was awaiting a call back from the manufacturer. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated the recall items were issued sometime early on (2006) and the timeline for repairing the recall items is 2006-Dec 2021. 12 dealers were contacted and none could work on it and consumer still has two recall items pending.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436413October 12, 2021
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2006 Dodge Sprinter 2500. The contact received notification of Emissions Recall T21 Reprogram Engine Control Unit. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and carbon monoxide fumes were coming into the cabin of the travel trailer and setting off the carbon monoxide alarm. Police have also warned the contact that there would be a fine for black smoke coming out of the exhaust pipe. The vehicle was taken to the dealer, but the dealer informed the contact that they were not equipped with the tools or had technicians that could perform the recall repair. The dealer referred the contact to a Mercedes-Benz dealer. However, the Mercedes Benz dealer informed the contact that they only perform recall repairs on Mercedes-Benz vehicles. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case but could not get a dealer to perform the recall repair. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430652August 26, 2021
POWER TRAIN, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2008 Dodge Sprinter 3500. The contact stated while driving 65 MPH, the contact noticed that several unknown warning lights were illuminated and suddenly the vehicle failed to accelerate. The vehicle decelerated to 10 MPH with the accelerator pedal depressed to the floorboard. The contact pulled the vehicle into a parking lot, restarted the vehicle and the vehicle temporarily operated as designed before the failure recurred. The contact had the vehicle towed to a local dealer to be diagnosed. The mechanic was unable to duplicate the failure but retrieved a failure code for the ABS control module. The contact was informed that the ABS control module needed to be replaced. The ABS control module was replaced however, the failure code remained. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429784August 19, 2021
STEERING, EXTERIOR LIGHTING
Steering wheel is not too good and interior lighting lamp I have issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415253May 5, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2005 DODGE SPRINTER. THE CONTACT STATED THAT BOTH HEADLIGHT BULBS HAD FAILED UPON ACTIVATION. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO WAS ABLE TO REPLACE THE HEADLIGHTS. THE CONTACT STATED THAT SOON AFTER THE INITIAL REPLACEMENT, THE HEADLIGHTS FAILED YET AGAIN. THE CONTACT THEN DECIDED TO REPLACE THE HEADLIGHTS HIMSELF AND DISCOVERED BURNT WIRING IN BOTH HEADLIGHT MANIFOLDS WHICH HE LINKED TO THE REPEATED FAILURE. AFTER THE CONTACT REPLACED BOTH HEADLIGHTS, THE CONTACT STATED THAT THE PASSENGER HEADLIGHT HAD FAILED YET AGAIN. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE WHERE THEY INFORMED HIM THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11396858February 18, 2021
STEERING
STEERING WANDERING SIDE TO SIDE WHILE IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362691October 4, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THE ESP DASH LIGHT CAME ON WHILE LEAVING PARKING STALL, THE SPRINTER SHIFTED HARD DOWN TO FIRST AND WOULD NOT SHIFT. I TURNED THE VEHICLE OFF AND RESTARTED NOW THE VEHICLE WAS IN HIGH GEAR AND WOULD NOT SHIFT DRIVING ON CITY STREET. I DROVE A SHORT DISTANCE 1/2 MI. AND TURNED THE VEHICLE OFF, LET IT SIT FOR A MINUTE OR SO AND RESTARTED, THE VEHICLE DROVE FINE FOR A MILE OR SO THEN THE ESP DASH LIGHT CAME ON AGAIN, NO ISSUES WITH SHIFTING THIS TIME. THE NEXT DAY WHILE DRIVING ON A RESIDENTIAL STREET THE ESP LIGHT DID NOT COME ON FOR A 1/4 MILE WHEN IT DID THERE WAS NO SHIFTING ISSUE. I TURNED OFF THE VEHICLE AND RESTARTED AND THE LIGHT DID NOT COME BACK ON FOR SEVERAL MILES ON CITY STREETS AND ONE STOP AND RESTART AT FUEL STATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350672August 21, 2020
ELECTRICAL SYSTEM
THE CAR WAS IN SLOW DRIVING CONDITION IN HOT WEATHER DRIVING.. THE HEATER FAN MOTOR AND/OR HEATER FAN WIRING AT THE MOTOR OVERHEATED AND BURNED ALL PLASTIC SURROUNDING THE PLASTIC CONNECTOR AND WIRING NEAR IT. THE FIRE THEN SPREAD TO SURROUNDING PLASTIC HEATER BLOWER FAN HOUSING AND EXTINGUISHED WHEN HEATER HOSE BURNED AND BURST/SPRAYED SENDING ANTIFREEZE TO PUT OUT THE FIRE. THE FIRE SOURCE WAS EASILY IDENTIFIED AS THE FIRE WAS LOCALIZED IN THE WIRING CONNECTOR TO THE FAN MOTOR CONNECTOR AREA AND NO OTHER PART OF THE UNDERHOOD FIRE. THE CORRECT AMPERAGE FUSE IS IN PLACE FOR THE AFFECTED CIRCUITS POWERING THE FAN MOTOR. THE FACTORY IS INVESTIGATING THE SOURCE OF THE FIRE. I HAVE SEVERAL PICTURES OF THE FIRE DAMAGE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11350377August 20, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2005 DODGE SPRINTER 2500. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR WAS UNABLE TO BE OPENED FROM THE INSIDE OR OUTSIDE THE VEHICLE. THE DEALER, MERCEDES-BENZ OF MIAMI (1200 NW 167TH STREET, MIAMI, FL 33169, (305)707-0147) WAS CONTACTED HOWEVER, THE CONTACT HAD NOT YET RECEIVED A CALLBACK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT. THE FAILURE MILEAGE WAS 228,976. INVALID VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338967July 13, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING ON INTERSTATE 40 IN ARIZONA, THE DODGE LOST POWER AND THE ABS LIGHT CAME ON ALONG WITH THE ESP LIGHT AND BRAKE LIGHT. WHEN LIGHTS ILLUMINATED THE ENGINE LOST POWER AND WENT INTO LIMP MODE THAT SIGNIFICANTLY REDUCED SPEED. ONCE THAT HAPPENED A SEMI WAS BEHIND ME AND HE HAD TO SLAM ON HIS BRAKES. I WAS ABLE TO PULL RV OVER AND LET IT REST. AFTER 2 HOURS OF BEING ON SIDE OF HIGHWAY, I WAS ABLE TO GET RV STARTED AND BACK ON THE ROAD. I FIXED THE REAR SPEED SENSORS AND TRIED DRIVING RV AGAIN. SAME ISSUE. I WAS ON INTERSTATE 17 WHEN THE 3 LIGHTS ILLUMINATED AND THE RV STALLED COMPLETELY. I HAD NO POWERING STEERING AND STRUGGLED TO SAFELY PULL OVER. RV WILL BE TAKEN BACK TO MERCEDES AND TRY TO TROUBLESHOOT. THERE NEEDS TO BE A RECALL AND MERCEDES NEEDS TO FIX THE ISSUE AS I SEE ON FORUMS THAT A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE. LUCKILY, I HAVE NOT HEARD OF ANY INJURIES BUT IF THIS ISSUE HAPPENS TO AN INEXPERIENCED DRIVER, THEY MIGHT PANIC AND CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324960May 18, 2020
ENGINE
VEHICLE WAS STATIONARY AT THE TIME THE CHECK ENGINE LIGHT CAME ON. DROVE THE VEHICLE TO AUTO PART STORE WHERE THEY DID A FREE DIAGNOSTIC ON THE CHECK ENGINE LIGHT (CYLINDER 8 MISFIRE). REPLACED THE SPARK PLUGS, MOVED THE COILS AROUND, CHECK ENGINE LIGHT WENT OFF FOR 2 DAY'S THEN CAME BACK ON. HAD VEHICLE TOWED TO THE DEALERSHIP. CAM SHAFT LIFTERS GOING BAD (CYLINDER 8 MISFIRE ON THE CHECK ENGINE LIGHT), 155,000 MILES. DEALERSHIP IS ASKING $4,500 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316729March 7, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE T21 RECALL HAS COMPLETELY RUINED MY PERFECTLY MAINTAINED AND STABLE WORK VEHICLE. INITIALLY AFTER HAVING THE RECALL DONE IT LEFT MY BATTERY DEAD AS IT LEFT COMPONENTS RUNNING...IT HAS BEEN IN AND OUT OF THE SHOP FOR 5 MONTHS SINCE THE RECALL THEY KEEP THROWING FIXES AT IT WHICH NEVER SEEM TO WORK! THEY HAVE REPLACED THE INSTRUMENT CLUSTER, EGR, 2 PCMS, AND NUMEROUS OTHER PARTS. IT STILL HAS NO POWER AND SURGES AND IS BLOWING BLACK SMOKE OUT OF THE EXHAUST. THERE NEEDS TO BE A RECALL FOR THE T21 RECALL AS MY VAN IS STILL BROKEN AND NO CAN SEEM TO FIX IT. I AM DISAPPOINTED YOU WOULD FORCE A RECALL WITHOUT PROPER INVESTIGATION FIRST. MY VAN IS USELESS NOW AND ITS COST ME 1000'S OF DOLLARS IN LOST WORK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306976February 4, 2020
FUEL/PROPULSION SYSTEM
UPON COMPLETION OF THE T21 RECALL, THE CHECK ENGINE LIGHT (ERROR CODE U0423) CAME ON. THE INSTRUMENT CLUSTER LIGHT CONTINUED TO ILLUMINATE AFTER THE VEHICLE'S IGNITION WAS OFF, DRAINING THE BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265743October 2, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. WHEN ATTEMPTING TO START THE VEHICLE, THE AUXILIARY FAN TURNED ON, BUT THE VEHICLE WOULD NOT START. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED PER MANUFACTURER RECALL NUMBER: T21 FOR THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 390,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243759August 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. THE CONTACT RECEIVED AN UNKNOWN MANUFACTURER RECALL NOTICE REGARDING THE MALFUNCTION INDICATOR LAMP. THE CONTACT TOOK THE VEHICLE TO WALNUT CREEK CHRYSLER JEEP DODGE RAM (2404 N MAIN ST, WALNUT CREEK, CA 94596, (888) 377-2513) TO BE SERVICED PER THE RECALL. AFTER THE RECALL REPAIR WAS PERFORMED, THE ENGINE FAILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK TO THE DEALER WHERE HE WAS INFORMED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INFORMED THE MANUFACTURER OF THE FAILURE AND ASKED FOR A LOANER VEHICLE; HOWEVER, THE MANUFACTURER DECLINED HIS REQUEST. THE FAILURE MILEAGE WAS 114,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234528July 24, 2019
ENGINE
TL* THE CONTACT OWNED A 2003 DODGE SPRINTER 2500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 63 MPH WITH A RV TRAILER HITCHED, THE ENGINE HESITATED AND WAS 10 DEGREES WARMER THAN NORMAL. IN ADDITION, THE ENGINE COOLANT INCREASED 30 DEGREES HOTTER THAN NORMAL. THERE WAS BLACK SMOKE COMING FROM THE EXHAUST AND THE OIL PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND SHUT THE VEHICLE OFF. FLUIDS WERE DRIPPING FROM THE VEHICLE AND ON THREE OCCASIONS THE VEHICLE ATTEMPTED TO INDEPENDENTLY POWER ON. THE HOOD WAS OPENED AND THE VEHICLE ENGULFED INTO FLAMES STARTING ON THE PASSENGER SIDE ON THE HOOD. IN LESS THAN 5 MINUTES, THE VEHICLE ENGULFED IN FLAMES ALONG WITH THE RV TRAILER. ALL OCCUPANTS EXITED THE VEHICLE SAFELY AND THERE WERE NO INJURIES SUSTAINED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED AS WELL AS POLICE DEPARTMENT REPORT. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEM A TOTAL LOSS. THE CONTACT MENTIONED THAT THE PROPANE TANK DID NOT BLOW A SAFETY BELL VALVE UNTIL THE VEHICLE DESTROYED. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR A DEALER FOR THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. *TT *TR *TR IMAGES ATTACHED *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Dodge Sprinter