Dodge Journey Complaints

5,556 consumer complaints on file.

#11423610July 6, 2021
ENGINE, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2009 Dodge Journey. The contact stated while his wife was driving at an undisclosed speed, the vehicle loss motive power and stalled. The driver restarted the vehicle and continued to drive; however, the failure recurred. The driver was unable to restart the vehicle. The contact had the vehicle towed back to the residence. An independent mechanic went to the residence to inspect the vehicle. The mechanic replaced the starter and installed a new battery however, the failure recurred. The mechanic was unable to determine the cause of the failure. The contact was concerned that the failure was related to the ignition switch and the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423643July 6, 2021
SERVICE BRAKES
I messaged you the other day about my car losing it's brakes when it rains. I was wondering if you had any information for me about this problem. complaint # 11422687
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423529July 6, 2021
SEATS
Active head rest deployed. Car was off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423436July 5, 2021
POWER TRAIN
The transmission quit pulling. Other 2016 dodge journey had same problem and we're recalled but mine wasn't included in this recall. Really horrible to place all this money in a newer vehicle and have these expensive problems that are a problem from factory. Very dangerous to just stop moving in mid drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422687June 28, 2021
SERVICE BRAKES
I have a 2012 Dodge Journey when it rains and I have to go through water on the roads my car will loose it's brakes, which is causing me to almost hit the person in front of me. I see that my car doesn't have a recall on it for this problem but it's to the point that I'm afraid to drive it in the rain. This is my only vehicle to drive back and forth to work. Please let me know what I should do. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422537June 28, 2021
SEATS
I was sitting in passenger seat talk to my family. Vehicle was in parking and the head rest popped open. Causing my head to jerk forward. No one touched head rest it just popped open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422379June 25, 2021
AIR BAGS, SEATS
DRIVER SEAT HEADREST DEPLOYED. THANK GOD I WAS NOT IN CAR WHEN IT HAPPENED. I NOTICED MY HEAD WAS UNCOMFORTABLE DRIVING WHEN I LOOKED I SEE IT WIDE OPEN!! I WAS NOT IN A CAR ACCIDENT OR ANYTHING AT ALL. I JUST GOT THIS VEHICLE JULY 2020! THIS IS OBVIOUSLY A DEFECT AND A DANGEROUS SAFETY HAZARD!! THANK GOD MY KIDS AND I WERE NOT IN VEHICLE. I NEED THE DEALERSHIP TO FIX THEIR DEFECTIVE VEHICLE IMMEDIATELY!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422145June 24, 2021
ELECTRICAL SYSTEM
My battery or the connection is bad but when I have it tested, they day its perfect. My car dies all the time and even if we charge it all night, my check engine light for poor battery connection stays on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422147June 24, 2021
SUSPENSION
I am going through rear tires every couple months. We have taken by car to get looked at and they said everything looks good. However I can put new tires on and then 2 or 3 months later they are bald with the wiring coming out of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422070June 23, 2021
ELECTRICAL SYSTEM, ENGINE
While driving my 2016 Journey in Raleigh, N.C. the vehicle was working fine until I came to a stop sign and it stalled. I was able to start it up and luckily no vehicle was behind me the first time it occurred. In Raleigh it did this again at a red light but because the vehicle behind me was still at a stop and I was aware from the time before I quickly restarted and drove with little fanfare. The Journey would drive fine, but when stopping at a sign or light or stopping in general the vehicle will stall. It buckle and then stalls as well. I was able to get home from Raleigh to Raeford NC because of driving on the highway. However, upon arriving in local roads in Raeford and having to stop at the lights, the Journey stalled at every light. I was able to start it up and drive a few times, and a few other times it would stall on first, or second try then work on next. It once stalled and took multiple times (more than 3) restarting before I was able to get it driving. At home I was able to get the vehicle safely into the driveway and upon starting it while in park it would idle normally and not shut off. I then put it in reverse to back up and it immediately started to buckle and then stalled. Put in in park and start the engine again and it would idle, went to drive and it stalled again. Restarted it in park and went to neutral and it would idle, but try to go to drive or reverse and it would start to buckle as if to shut off. Back in neutral or park and again it idles. It will role in neutral if I release the brakes too. Put it in drive or reverse and it stalls and shut off. Now I am unable to even get it out of my driveway. So I will have it towed to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421877June 22, 2021
SEATS
THE PASSENGER HEADREST DEPLOYED WHILE VEHICLE WAS IN DRIVEWAY. TRIED TO RESET HEADREST AND WHERE THE PIN IS MOUNTED IS BROKE. PIN IS STILL IN LATCH ASSEMBLY AND CANNOT BE RESET. AFTER GOOGLING IT WAS SUGGESTED I SEND A REPORT TO YOU. WE HAVE NEVER RECEIVED A RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421742June 21, 2021
STEERING, AIR BAGS
A safety recall was made back on 9/7/2017 to Jack Wolf in Belvidere, Illinois in reference to the safety recall steering wheel wiring- The inspection stated they installed a wheel wiring and protection sleeve. The light has started to come back on and sound off and stays on. This should have been taken care of properly back on September 7, 2017 - I should not be having this problem again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421542June 20, 2021
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
Vehicle loses power while driving. Sometimes it will not start being stranded with kids as this vehicle was produced as a family car. Had battery, alternator, starter replaced. Have read numerous reports from google about vehicle not starting due to safety security features, problems with the fuse box, needing a yellow wire grounded that is located under the hood, and so on. If this is a know issue with these vehicles for over 10yrs why has it not been recalled to be fixed. As I drive the vehicle on the freeway with MY KIDS in it endaragering our lives and the many others who are on the road with me and the countless other dodge journey drivers. FIX THIS ISSUE. MAKE DODGE ACCOUNTABLE FOR THEIR MISTAKE AS THEY KNOW WHAT THEY DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421555June 20, 2021
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
After getting oil changed/air filter replaced and 4 new tires, vehicle has stalled out every day since while running (less than week) it is now stalling out while driving!! Happened while I was driving on the highway. EXTREMELY dangerous. Car usually will restart. But 95% of the time it continuously sounds like it’s trying to turn over until I push the ignition button to turn off. I am currently stuck on the side of the road for about a half hour because it won’t start back up. I have had this car less than a year!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421386June 18, 2021
UNKNOWN OR OTHER
I came out to my vehicle to find that the head rest had separated, in which the night before it was perfectly intact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421158June 16, 2021
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Dodge Journey. The contact stated while driving at various speeds, the abs warning light was illuminated. The contact stated that the driver’s side seat would independently raise up, lower down, or move backward while driving. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The contact replaced the brakes, the tires, and the throttle body, however, the failure recurred. The contact was relating the failure to NHTSA campaign number: 15V675000 (Electronic Stability Control, Service brakes, Hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421065June 15, 2021
UNKNOWN OR OTHER
Crankshaft sensor failure has failed. It is not covered from the insurance companies and causes other systems to fail. It causes the car to smoke and have a heavy odor (said to be oil by the technician). It also causes the car to have situations with starting, shifting gears and almost cutting off as a person is driving. If speed limit is 60mph it will not transfer gear till it is ready. So imagine going 40mph on a 60mph road and it is in stall mode. Stall mode is when it will not transfer to the 2nd gear. So could you think of if a semi truck being behind you and isn't slowing down? Other system failures are not seen until after the problem comes back. I put my car into the shop on 06/11/2021. Picked it up on 06/15/2021and not even 30 minutes later had to return back to the shop. Now my car is diagnose with larger problems with no reason except the sensor was leaking and insurance would not cover it. Now even the manager was unclear as to why. The only lights that will come on are the malfunction light (it looks like a transmission) and a hazard sign within lines (electrical throttle). They will come and go however the smell will not and sounds (sounds like your engine is about to cut off without warning) will not stop. It also sounds like it is hard to start up (manager referred to it as a misfire). Good way to have a accident without warning and I felt very unsafe. Only to pay 676.00 for the same thing occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420885June 14, 2021
SEATS
I was driving and my driver's side headrest deployed. The following week my son moved the seat to vacuum and the passenger side head rest deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420110June 8, 2021
UNKNOWN OR OTHER
The driver head rest deployed my car was parked in the garage, no incident or anything. I came out to the car to go to the store and it was open and I can’t get it back in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420186June 8, 2021
ELECTRICAL SYSTEM
uConnect infotainment / control system malfunctions played music automatically on engine start (as usual) but screen reads “off” condition and won’t respond to touch commands. (no backup camera; just "off" screen) malfunctions started a month earlier: -“shuffle” function won’t engage (as it did when new) -starts playlist at beginning each time, instead of continuing where left off (as it did when new) concern that uConnect system is failing; FCA and dealer claim system is "working as designed". concern that system may again freeze and stop working, posing a range of safety hazards for driver and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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