Dodge Journey Complaints

5,556 consumer complaints on file.

#11468793June 11, 2022
SUSPENSION
I purchased a 2013 dodge journey approximately 8 months ago. Before I bought it I asked the salesperson if the front end was out of alignment, as it pulled to the right. He told me everything was checked, and it was in excellent condition. He told me the reason it pulled to the right is that the roads were made with a slight slant for water to run off. It continued to pull, although it was drivable. When the snow fell, Oct. 2021, and the roads were packed with snow and ice I could barely keep the vehicle on the road. It kept wanting to swerve off the road to the right. I had to drive 20 miles an hour to and from work on bad roads. There were times I had to stop as I felt little to no control. I had never had anything like this happen to me. I called Iron Trail Motors in Virginia, MN (where I purchased it) and explained what was happening. The person I spoke to said their car was slipping back and forth, also. She said she had an SUV and they aren't easy to control in the winter. I've had to replace 3 different wheel bearings in that time. I was just in the shop last week. They told me the reason the wheel bearings were going is the LR and RR upper and lower control arms were bad. Lateral links. They must have been bad when I bought the vehicle, along with many other repairs. The work they need to do is $1200 -$1700. I was informed driving with a bad control arm is dangerous. To start, a control arm is a hinged suspension link situated between the chassis and the suspension upright or hub that attaches to the wheel. If something is wrong with the control arm, the following can happen: Your steering will be unpredictable and hard to control Your vehicle may pull to one side, even when you are holding the steering wheel straight It still needs to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467664June 5, 2022
SEATS, UNKNOWN OR OTHER
My car was parked in the driveway and when I went to leave in my car I noticed the headrest felt odd. I got out of the car to inspect it and found that the active head rest had deployed. The vehicle has not been in an accident and was parked at time of incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467225June 2, 2022
AIR BAGS
Driver headrest exploded while driving on expressway.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11467051June 1, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact's son owns a 2016 Dodge Journey. The contact stated while her son was driving approximately 40 MPH, the headrest was deployed. The driver pulled over safely but could not reattach the headrest. The driver was not aware of any warning lights were being illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466579May 29, 2022
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
The problem started back in April, where lights on my dash started coming on. I noticed a different feel when i drive now. I dont know if its electrical steering or what. Its the BRAKE, ABS, A TIRE, and A Car with Swerve Lines... I dont feel safe when me and my kids are in truck. One time i was driving and it said i was going 99 but was actually going 45. Also it says there are 4 RECALLS ON THIS MODEL but when i put my VIN its says i have no unrepaired recalls. THAT IS FALSE! THE RECALLS LOOK LIKE SOME OF THE RPOBLEMS MY VEHICLE IS HAVING. I dont know whats going on but for my kids safety im gone need it handled and fixed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466456May 27, 2022
SEAT BELTS:CRITICAL FASTENERS
The contact owns a 2020 Dodge Journey. The contact experienced a driver's seat belt functionality failure. There was a seat belt warning light. The vehicle was taken to the local dealer which diagnosed failure with the seat belt. The seat belt was not repaired due to the part not being available. The manufacturer was not notified of the failure. The approximate failure mileage was 142,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466337May 27, 2022
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2010 Dodge Journey. The contact stated that the vehicle failed to turn off even after removing the ignition key. There was no warning light illuminated. The contact stated that occasionally the vehicle would shut off while driving at various speeds without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) which she linked to the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The failure mileage was 193,410.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466009May 24, 2022
POWER TRAIN
The AWD light keeps flashing and it’s making my car jerk and not able to drive it. I have 3 kids and can’t be driving it and get stuck on the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466012May 24, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER, SEATS
Sometimes when I turn my car on the front screen won’t turn on it will stay black, when I go to back up my rear view camera won’t work, sometimes my two front windows won’t roll down, my defroster won’t turn on in the front, my blowers used to work where I was able to switch them to defrost, just face, or feet but it’s just stuck on one setting and my passenger side blows hot air when the AC is on. In winter it’s hard to see out my front window even when I let the car warm up, it will fog up while I’m driving and it causes me not to see and could potentially cause a major accident, also in the summertime when I need the AC for my children and it’s not working properly can effect them as well, my car definitely should be on the recall list for several things that have been recalled, I feel unsafe to drive it especially with my babies in the car. It’s my only transportation for anything! Along side with my AWD light flickering on and off and causing my car to slow down and not accelerate, it feels like it’s going to stall and would not be good in the middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465826May 23, 2022
SEAT BELTS
The drivers side seatbelt is coming unlatched while operating the vehicle. This happens sometimes with very little tension and almost always when a more sudden stop is needed. I have researched online and this appears to be a recurring problem with this vehicle specifically. I attempted to have it repaired but the cost was over $700 which I am completely unable to afford. In my opinion, an item as essential as this should not so easily malfunction and should be required to be repaired by the manufacturer immediately since it is clearly a problem had by many others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465087May 18, 2022
ENGINE AND ENGINE COOLING
The contact owned a 2013 Dodge Journey. The contact stated while driving 60 mph, the vehicle began to deaccelerate its speed and multiple warning lights were illuminated. The contact stated she saw smoke exiting under the hood and parked on the side of the road. The contact was able to exit the vehicle with her 3 children before the vehicle exploited into flames. The contact stated no one was injured or sought medical attention. The contact stated the fire department extinguished the fire and a fire report was filed. A police report was also filed. The vehicle was deemed a total loss by the insurance company. The vehicle was towed to towing lot. The vehicle was not diagnosed. A dealer was not contacted. The contact called the used dealer where she bought the vehicle and made them aware of the failure. The VIN was associated with NHTSA Campaign Number: 15V431000 ( Engine and Engine Cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11465100May 18, 2022
VEHICLE SPEED CONTROL:THROTTLE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
The contact owns a 2012 Dodge Journey. The contact stated while driving 40 MPH, the vehicle inadvertently decelerated to 20 MPH. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was purchased to be diagnosed. The contact was informed that the head gasket and throttle body had failed. The contact stated that the vehicle was repaired however, the failure recurred while driving. The vehicle was taken back to the dealer and it was determined that the throttle body had failed and needed to be replaced. The dealer towed the vehicle to an unknown authorized Dodge dealer who repaired the vehicle however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465184May 18, 2022
UNKNOWN OR OTHER
The headrest safety system deployed while parked overnight. It is only supposed to activate during a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465200May 18, 2022
ENGINE
The contact owns a 2017 Dodge Journey. The contact stated while driving approximately 45 MPH, she heard a clicking sound coming from the engine compartment. The contact stated that the vehicle lost motive power and stalled. The contact stated that there was smoke coming from underneath the passenger’s side hood. The contact stated that she did not notice any warning lights being illuminated. The power steering and brakes were still functioning as needed which allowed her to pull the vehicle safely to the side shoulder. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464990May 17, 2022
ELECTRICAL SYSTEM
Too many electrical problems, the key fob, the ignition won't start until several tries I've had a new starter put in but constantly told it's the electrical component, the car shift gears on its own, told again it's the tcm module electrical problems, the batter dies within a year of getting a new one. Abs system problems, crank shaft system problems, the horn beeps on its own, it's so bad I have to remove chip at night so my neighbors don't complain..once again told by everyone that it's an electrical programing problem that I have to go to Dodge dealer to fix..I don't understand he how come I have to spend so much money for them to keep fixing electric problems. It's worse after a big down pour of rain..it seems everything shorts out... Have to wash it 2 days after it rain to drive my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464371May 12, 2022
POWER TRAIN
The contact owned a 2017 Dodge Journey. The contact stated that while driving, the gear shifter moved without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 20,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463763May 8, 2022
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
Rear ended and side swiped by truck going over 75 mph. Collision disabled engine and vehicle. Air bags did not deploy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463256May 3, 2022
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2015 Dodge Journey. The contact stated while driving at various speeds, the vehicle was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the thermostat was replaced. Additionally, the contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the transmission slipped, almost causing the contact to crash into another vehicle. The contact engaged the parking brake and the vehicle stopped. The vehicle was towed to the contact's residence. The vehicle was then towed to a transmission specialist where it was diagnosed that the transmission needed to be replaced. The contact stated that the vehicle was repaired; however, the check engine warning light illuminated while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the thermostat housing and sensors needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to an independent mechanic where the engine oil and the radiator hose were replaced; however, the vehicle stalled while driving and failed to restart. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where the engine and oil pan gasket were replaced; however the failure persisted. The contact stated that the vehicle was shuddering significantly while driving and stalled. The vehicle restarted after several attempts. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463053May 2, 2022
SUSPENSION
The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds over a bump or an uneven road surface, the front end of the vehicle would make loud abnormal popping sounds. The vehicle was taken to the dealer where it was diagnosed that the struts needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that that the failure had become increasingly intense. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 17,735.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463060May 2, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The brake and steering failed while I was attempting to slow down to turn right. The car failed to stop and the car failed to turn so I jumped a curb and caused extensive damage to bottom of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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