Dodge Journey Complaints

5,556 consumer complaints on file.

#11534490July 26, 2023
AIR BAGS
Was hit by another vehicle in front driver wheel which knocked me off the roadway. During the collision I kept hitting the brakes and the car wouldn't stop. I had no control over the steering as well. My car then hit a fence. My airbags never deployed with extensive damage to the front end of my car. Because of the airbags not deploying I hit my head on the steering wheel causing injury as well as my knees hit the dashboard.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11534280July 25, 2023
AIR BAGS
Air bags did not deploy when I hit someone at 35+mph. My passenger and my safety was put at risk because the air bags did not deploy causing us to be thrown forward forcefully causing pain in our back and neck. Car is being towed to a shop and I let them know my concerns for the air bag being faulty
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11534132July 24, 2023
TIRES:TREAD/BELT
The contact owns a 2020 Doge Journey equipped with Nexen tires, Tire Line: N PRIZ RH7, Tire Size: 225/65/R17, DOT Number: UAHT1AKL4019. The contact stated that while driving at an undisclosed speed, the rear driver’s and passenger’s side tread belt failed. Upon inspecting the vehicle, the contact became aware that there was a bubble on each tire. The vehicle was taken to a tire shop where it was determined that the tires needed to be replaced. The vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533807July 22, 2023
AIR BAGS
I was just pulling out of my driveway and it broke open air bag hasn't deployed but driver side head rest air bag compartment sounded like a small explosion but it broke open. There was no accident, I didn't hit anything just did it on it's own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533822July 22, 2023
UNKNOWN OR OTHER
Headrest busted open and hit my passenger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533599July 21, 2023
POWER TRAIN, UNKNOWN OR OTHER
In regards to the recall S89 that has NOT been issued for my 2016 Dodge Journey - the crankshaft sensor has been replaced 3 times. While traveling on the highway, at highway speeds the vehicle will just die with little to no warning. Most recently 7/20/2023 - this is the 3rd time this has occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533261July 19, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2018 Dodge Journey. The contact stated that while entering the vehicle, the contact observed water filling the driver's and passenger's side headlights, potentially reducing nighttime visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who replaced both headlights, but the failure reoccurred. The manufacturer was notified of the failure but provided not assistance. The failure mileage was 24,917.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532022July 13, 2023
ELECTRICAL SYSTEM
Horn randomly sounds which has nearly caused accidents. The only way to stop it is to remove fuses. This is a common issue with the horn pad wearing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532123July 13, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2009 Dodge Journey. The contact stated while driving 60 MPH, the vehicle failed to properly accelerate. Additionally, the transmission failed to properly shift into the intended gear, with the check engine warning light illuminated. The contact pulled over on the side of the road and shut off the vehicle and the vehicle failed to operate normally. The vehicle was towed to an independent mechanic and the contact was informed that the ECM/ECU needed to be rewired. The ECM/ECU wiring harness was replaced; however, the failure persisted. The vehicle was taken to the dealer and the contact was informed that the PCM needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532129July 13, 2023
BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated that after shifting into reverse(R), the camera image was upside down or the screen only showed static. The contact stated that the failure had become a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who determined that the back over prevention camera needed to be replaced. The vehicle had not been repaired. The contact was made aware of NHTSA Campaign Number: 18V398000 (Back Over Prevention) by the mechanic. The manufacturer had not been informed of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531505July 11, 2023
UNKNOWN OR OTHER, AIR BAGS, SEATS
While driving, the front passenger headrest just deployed and sprung forward, hitting my son in the back of the head
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531607July 11, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2015 Dodge Journey. The contact stated that while driving at an undisclosed speed and driving over a bump on the roadway, the ABS warning light illuminated. Thee contact stated that the ABS warning light had since been illuminated permanently. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531486July 10, 2023
ENGINE, SUSPENSION, ELECTRICAL SYSTEM
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531149July 9, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Our anti-lock brake system is failing Code C2200-49
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530227July 3, 2023
POWER TRAIN
The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed, she heard a grinding sound coming from the vehicle and the vehicle started to jerk. The contact veered off the roadway and turned off and restarted the vehicle. The contact then stated while driving at slow speeds, the vehicle started to jerk and decelerated while the accelerator pedal was being depressed. The check engine warning light illuminated. The contact pulled off the roadway. The vehicle was towed to the residence and was inspected by an independent mechanic who retrieved DTC codes for transmission failure. The vehicle was then towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529623June 29, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rearview camera displayed an upside-down image. The vehicle was taken to the dealer, where it was determined that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528768June 25, 2023
SERVICE BRAKES
My abs module went bad showing the brake light, abs ,anti skid, dealership checked it and said we will order you an ABS module but we have other drivers that have been waiting for over 6 months now and still no parts for them and it has been almost 1 yr now that i have been waiting, i can still drive the SUV BUT i don't have the anti sidd system that works on my suv,,,,BUT yet they have enough parts to keep building and selling NEW vehicles...THE Government should make them fix our used cars as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528606June 23, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528459June 23, 2023
SEATS
The front passenger seat head rest has snapped open or apart while it was parked & no one in the seat. It appears there is a broken clamp or snap that holds it together. This seems like it could be a safety hazard if there was a collision, the headrest might push a passengers head forward instead of restraining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528227June 21, 2023
UNKNOWN OR OTHER
About 4 months ago, the Backup camera image began showing up either upside down or flashing upside down on and off the screen. Also. The Bluetooth does not always stay engaged and will randomly disconnect and then reconnect your phone even while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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