Dodge Journey Complaints

5,556 consumer complaints on file.

#10486050November 26, 2012
TIRES
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY EQUIPPED WITH KUMHO TIRES, SIZE 225/55/R19. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD VEERED TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT IT WAS A WEAR AND TEAR ISSUE. THE VEHICLE WAS NOT REPAIRED. THE DOT WAS UNAVAILABLE. THE MANNUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS 40,000. THE VEHICLE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485455November 21, 2012
ELECTRICAL SYSTEM
MY 2009 DODGE JOURNEY WILL NOT START INTERMITTENTLY. THE DEALERSHIP IS UNABLE TO DIAGNOSE THE PROBLEM. IT HAS HAPPENED 4 TIMES SINCE WE BOUGHT IT IN AUGUST OF 2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485289November 20, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE IT WOULD NOT TURN OVER. THE CONTACT TRIED APPROXIMATELY TWELVE TIMES BEFORE IT STARTED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THEY ALSO INFORMED HER THAT SHE SHOULD BRING THE VEHICLE IN WHEN IT WON'T START. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485305November 20, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT WAS DRIVING 65 MPH AND WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS AN EXCESSIVE VIBRATION WITHIN THE STEERING WHEEL. THE FAILURE RECURRED WHEN DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN AN AUTHORIZED DEALER WHERE THE FRONT AND REAR BRAKES AND ROTORS WERE REPLACED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 1,127.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485058November 18, 2012
SERVICE BRAKES
I HAVE A 2010 DODGE JOURNEY THAT HAS BRAKES AND ROTORS CHANGED TWICE IN 24,000 MILES DUE TO WARPING CAUSING SHAKING TO THE STEERING WHEEL WHEN THE BRAKES ARE APPLIED. DODGE RECOGNIZED THE PROBLEMS AND HAS EXTENDED THE WARRANTY TO 36,000 MILES BUT HAS NOT FOUND AND/OR OFFERED A ROOT CAUSE AND PERMANENT REPAIR TO THE PROBLEM. WHAT HAPPENS AFTER 36,000 MILES? SOMEONE NEEDS TO PUT PRESSURE ON CHRYSLER TO FIX THIS DESIGN FLAW THAT WILL ULTIMATELY CAUSE ACCIDENTS FROM THIS ISSUE. AN INTERNET SEARCH "DODGE JOURNEY BRAKE PROBLEM" WILL SHOW YOU THE MAGNITUDE OF THIS PROBLEM WITH DODGE JOURNEYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484897November 16, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
CAR WON'T START AT RANDOM INTERVALS. WILL NOT MAKE ANY NOISE, JUST A CLICK. STARTED ROUGHLY A YEAR AGO, AFTER A FEW MINUTES IT WOULD START AGAIN. NOW I WAIT MORE THAN A HALF HOUR. NEVER SURE IF IT WILL START. THIS CAR IS STRANDING ME. IT HAS A LIST OF PROBLEMS SUCH AS BAD BRAKES THAT HAVE BEEN FIXED MULTIPLE TIMES AND OTHER ELECTRICAL ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484758November 15, 2012
WHEELS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, HE HEARD A LOUD NOISE WHICH SOUNDED AS THOUGH THE TIRE RIM SCRAPING ONTO THE GROUND. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. HE NOTICED THE REAR PASSENGER'S SIDE TIRE COMPLETELY DEFLATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THE TIRE PRESSURE SENSOR IN COMBINATION WITH THE VALVE STEM WERE DEFECTIVE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484526November 13, 2012
SERVICE BRAKES
SQUEAKING NOISE WHILE DRIVING. WAS TOLD BY DEALERSHIP IT IS THE REAR BRAKES. THEY ARE AT 10% AND THE ROTORS ARE TOO THIN TO BE MACHINED. CALLED CHRYSLER BECAUSE THEY ARE ONLY UNDER WARRANTY FOR 12,000 MILES AND THEY WILL NOT HELP OUT. I HAVE NEVER HAD A VEHICLE NEED REAR BRAKES BEFORE 80,000 MILES AND THEN NOT BEING ABLE TO MACHINE THE ROTORS BECAUSE THEY ARE TOO THIN...I ONLY HAVE 35000 MILES. I HAVE ALSO HAD TO HAVE THE FRONT BRAKES REPLACED AT 21000 MILES BECAUSE THE ROTORS ARE WARPED ( CHRYSLER COVERED THE REPAIR BECAUSE IT IS A PROBLEM WITH MANY JOURNEYS AND THE EXTENDED THE WARRANTY TO 36000 MILES. MY BRAKES ARE AGAIN PULSATING BUT I HAVE TO REPLACE THE REARS BEFORE THEY WILL CHECK THE FRONTS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483571November 7, 2012
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE WAS EQUIPPED WITH KUMHO SOLUS KHH16 TIRES, TIRE SIZE 225/55/19. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE CONTINUOUSLY. IN ADDITION, THERE WAS A VIBRATION IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH FRONT TIRES WERE REPLACED WITH NEW TIRES. THE DEFECTIVE TIRES EXHIBITED SEVERE TREAD SEPARATION. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 26,800. UPDATED 12/14/12*LJ THE CONSUMER STATED AFTER HAVING THE TIRES BALANCED AND ROTATED, THE OWNER NOTICED THE STEERING WHEEL BEGAN TO SHAKE WHILE EXITING THE DEALERSHIP PARKING LOT. DEALER FOUND BOTH FRONT TIRES EXHIBITED BELT SEPERATION. UPDATED 12/17/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482568October 29, 2012
SERVICE BRAKES
I WAS GETTING NOISE FROM THE BRAKES AND A SLIGHT VIBRATION AT HIGHWAY SPEEDS, 50 MPH OR HIGHER. PER DEALER DIAGNOSIS FRONT AND REAR ROTORS NEEDED TO BE TURNED, BUT THE BRAKE PADS ARE FINE, THEY TURNED THE ROTORS. ABOUT APRIL OR MAY I BEGAN TO FEEL THE SLIGHT VIBRATION AGAIN WHEN DRIVING AT SPEEDS ABOVE 50 MPH. I FORGOT TO TELL THE DEALERSHIP IN APRIL WHEN I HAD MY OIL CHANGED. I WAITED UNTIL THE NEXT OIL CHANGE BUT BY THIS TIME I HAD 13,000+ MILES ON IT. I WAS ADVISED MY FRONT ROTORS NEEDED REPLACING AND THAT I WAS OUT OF THE 12 MONTH/12,000 MILE WARRANTY AND I WOULD HAVE TO PAY A $50 DEDUCTIBLE TO HAVE PADS AND ROTORS REPLACED, ALTHOUGH AGAIN THE PADS WERE NOT WORN. I PAID RELUCTANTLY, BUT I NEEDED MY VEHICLE WORKING PROPERLY AS I WAS PLANNING TO TAKE A "JOURNEY" IN IT. NOW I HAVE ABOUT 17,000 MILES AND THE PULSATION AND NOISE IS BACK. THE DIAGNOSIS IS THE REAR ROTORS NOW NEED REPLACING BUT AGAIN THE PAD WEAR IS OK. THE DEALER AND CHRYSLER LLC ARE NOW TELLING ME AGAIN I AM OUT OF WARRANTY AND HAVE TO PAY A $50 DEDUCTIBLE TO REPLACE THE REAR ROTORS AND PADS BECAUSE IF YOU REPLACE ROTORS YOU SHOULD ALSO REPLACE PADS. I HAVE NOTICED MANY OTHER COMPLAINTS FOR DODGE JOURNEY OWNERS FROM 2009-PRESENT ABOUT BRAKES AND ROTORS. I STRONGLY BELIEVE THIS IS A SAFETY ISSUE AND THE ROTORS AT LEAST NEED TO BE RECALLED. I HAVE AN 11 YEAR OLD CHILD AND I AM NOW EXPECTING ANOTHER. DO NOT WANT TO DRIVE A VEHICLE WHERE I CONSTANTLY HAVE TO REPLACE ROTORS EVERY 5000 MILES ON THE FRONT AND 15,000 ON THE REAR. THIS IS NOT NORMAL FOR ANY VEHICLE NEW OR USED THAT I HAVE OWNED, INCLUDING OTHER SPORT UTILITY VEHICLES OF THIS SIZE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482422October 27, 2012
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
WHEN I BOUGHT MY CAR IN 2009. I NOTICED THAT MY BRAKES SQUEAKED WHEN I STOP I TOOK IT BACK TO THE DEALERSHIP, I WAS TOLD THAT NOTHING WAS WRONG. KEEP COMPLAINING ALL THE TIME, THEN THE VIBRATION STARTED AND I NEEDED ROTORS AND BRAKES. THE AFTERMARKET BRAKES DOESN'T FIT HAD TO REPLACE THEM WITH THE DEALERSHIP BRAKES. HAD TO REPLACE A TWO TIRE SENSORS. HAD TO HAVE MY ROTORS RESURFACED WILL NEED NEW ROTORS. RECENTLY THE ENGINE COOLANT OVERHEATING LIGHT CAME ON. THE FAN STOP WORKING ITS ELECTRICAL THE MECHANIC CAN'T FIGURE OUT WHY IT STOP. MY CAR SOMETIMES DOESN'T START, TOOK IT TO A MECHANIC. NO REASON WHY. WHEN MY AIR IS ON IT TAKES THE CAR LONGER TO GAIN SPEED ON THE HIGHWAY. I CONTACTED THE DEALERSHIP WHERE I PURCHASED IT AND DODGE. BOTH WERE RUDE AND DIDN'T OFFER ANY HELP. I PURCHASED THE EXTENDED WARRANTY AND IT DIDN'T COVER ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482350October 26, 2012
SERVICE BRAKES
I HAVE HAD MY FRONT BRAKES REPLACE AND BACK BRAKES AND ROTORS REPLACED TWICE AN ONLY HAVE 37,300 MILES ON MY CAR I AM SCARED THAT MY BRAKES WOULD FAILS TRANSPORTING MY 3 KIDS HOW THE BRAKES AND ROTORS WEAR THIS QUICK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482214October 25, 2012
SERVICE BRAKES
I BROUGHT CAR USED FEB 2012 WITH AROUND 78500. SHORTLY AFTER I GOT THE CAR I STARTED NOTICING THE VIBRATION WHEN I APPLIED THE BRAKES. SO I TOOK IT AND HAD THE BRAKE PADS AND ROTORS REPLACED ON THE FRONT. WELL IT STILL WAS VIBRATING WHEN I WOULD APPLY THE BRAKES. SO I WAS TOLD THAT MAYBE THE CALIPERS WAS BAD. SO A COUPLE WEEKS LATER THEY PUT ON NEW PADS, ROTORS AND CALIPERS. WELL THE VIBRATION STOPPED. WELL AT LEAST FOR ABOUT 3 MONTHS AND THE VIBRATION WHEN I APPLY MY BRAKES CAME BACK. SO I TOOK IT BACK AND WAS TOLD THAT THEY ARE GOING TO PUT SOME DEALER PADS AND ROTORS ON AND THAT SHOULD TAKE CARE OF THE PROBLEM. SO IM WAITING TO GET THOSE PUT ON AND SEE IF IT WILL MAKE A DIFFERENCE LIKE THEY SAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481166October 19, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL CLICKING HEARD FROM THE ENGINE AS THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS TEST DRIVEN BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480128October 15, 2012
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM SHUT DOWN WHEN DRIVING. AIR-CONDITIONING, RADIO, AND ELECTRICAL PANELS ALL WENT OUT. WE STOPPED THE CAR IN THE PARK LOT NEARBY AND RESTARTED THE CAR. EVERYTHING CAME BACK AFTER THE CAR IS RESTARTED. THIS HAPPENED SEVERAL MONTHS LATER WHEN WE WERE DRIVING AT ABOUT 50MPH. SAME THING. IT CAME BACK AFTER THE CAR RESTARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479703October 10, 2012
VISIBILITY/WIPER
WE HAVE OWNED THIS VEHICLE FOR 11 MONTHS AND HAVE BEEN DRIVING WITH THE BACK SEATS DOWN BECAUSE THE REAR VISIBILITY IS SO RESTRICTED BY THE REAR SEAT HEAD RESTS. WE FIRST NOTICED PROBLEMS WITH THE BLIND SPOTS TO THE RIGHT AND LEFT FRONT ROUGHLY AT 45 DEGREES NOT WHERE YOU USUALLY HAVE ONCOMING TRAFFIC,IN A MALL IT CAN BE A REAL PROBLEM. WE FEEL THIS PROBLEM SHOULD BE BROUGHT TO THE ATTENTION OF THE GENERAL PUBLIC. WE DO NOT PLAN ON KEEPING IT MUCH LONGER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478727October 5, 2012
SEAT BELTS, ELECTRICAL SYSTEM
I WAS INVOLVED IN A VEHICULAR ACCIDENT ON MONDAY, 10/01/2012 IN A 2011 DODGE JOURNEY. I HAVE HAD SEVERAL MINOR ISSUES WITH THE VEHICLE STARTING WITH THE DRIVERS SEAT FAILING TO OPERATE WITHTHE ELECTRIC CONTROLS, THE GLOVE BOX DEFECT, THE COVERS ON THE FLOOR BOLTS ESPECIALLY ON THE DRIVERS SIDE SLIP OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10478780October 5, 2012
SERVICE BRAKES, ELECTRICAL SYSTEM
VEHICLE HAS HAD 3 RECALLS REPLACED THROUGH TIME. THE BRAKES HAVE BEEN AN ONGOING ISSUE. I HAVE BROUGHT IN FOR STEERING WHEEL SHAKING, TO WHEELS SOUNDING LIKE METAL GRINDING TO NOW A SCREECHING HIGH PITCHED NOISE. THE FRONT BRAKES WERE REPLACED AND I WAS TOLD ALL WAS WELL. AGAIN LOUDER SCREECHING AND THE NOISE ISN'T A CONSISTENT NOISE ALL THE TIME SO ITS HARD FOR ME TO SHOW THE PROBLEM LET ALONE PIN POINT WHAT'S GOING ON. A WEEK AFTER I BOUGHT THE CAR THE ENTIRE ELECTRICAL INSIDE THE CAR TURNED OFF WHILE I WAS CROSSING A BRIDGE. IT SCARED ME HALF TO DEATH. AND EVEN NOW WITH MY LITTLE GIRL AND I IN THE CAR I AM SCARED AT TIMES TO DRIVE NOT KNOWING WHAT TO EXPECT OR WHAT ELSE COULD GO WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478360October 2, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO TESTED THE STARTER, ALTERNATOR AND BATTERY, IN WHICH NONE WERE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478206October 1, 2012
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, POWER TRAIN
I HAVE A 2009 JOURNEY SXT, AND THE TRANSFER CASE BLEW AT 12,000 MILES DUE TO BAD OIL AT FACTORY, I THOUGHT "ODD BUT OKAY". AT THAT TIME I WAS INFORMED I NEEDED BRAKES AND ROTORS. AGAIN I THOUGHT ODD AND QUESTIONED WHY I NEEDED BOTH, IT WAS EXPLAINED TO ME THAT THE ROTORS ARE SO THIN THAT THEY HAVE TO BE REPLACED WHEN REPLACING BRAKES. UNDER WARRANTY BUT NOT FOR BRAKES ABOUT 2 MONTHS KATERINA GOT THE RECALL AFTER THEY PUT THE SAME [XXX] BRAKES AND ROTORS ON THERE THAT WAS RECALLED SO IMAGINE MY SURPRISE WHEN I HAD TO GET THEM DONE AGAIN AT 35/40K TO WHICH I HAD MY DAD DO THEM AND PICKED OUT THE BRAKE SHOES MYSELF. SO I DRIVE IT FOR A WHILE ANOTHER 20K AND AGAIN I NEED NEW TIRES AND BRAKES AND AN ALIGNMENT. SO 2000 LATER CUS HAVING "SIZE 225/55/R19" THERE IS ONLY ONE MANUFACTURE AND TIRES ARE 250 EACH. NOW I AM USED TO HAVING NEW TIRES AND YOU ROTATE THEM EVERY OTHER OIL CHANGE AND THAT'S IT UNTILYOU GET UP THERE IN MILEAGE AGAIN. NOT SO - 3 WEEKS LATER I WAS BACK IN THERE BECAUSE I KEPT LOOSING TIRE PRESSURE WELL ON TIRE HAD A NAIL IN IT - WHICH THEY DIDN'T TELL ME THEY JUST SAID THE TIRES LOOK GREAT THEY CHECKED THEM FOR LEAKS AND FOUND NONE. ONE WEEK LATER I WAS BACK IN THERE AS TIRES ARE LOOSING AIR ONCE AGAIN. TO WHICH THEY TELL ME THEY WILL REVEAL THEM JUST THIS ONCE FREE OF CHARGE AND I NEED A NEW TIRE AS THE PATCH (THAT I DIDN'T KNOW ABOUT) ON SIDEWALL BLEW OUT. OKAY NOW I AM THINKING GOOD SHOULD BE ALL SET BUT THEN THE DEALERSHIP TOLD ME I HAD A CRACKED VALVE STEM AND FOR THEM TO FIX IT WILL BE ANOTHER 200. NOW WHEN I PAY 250 PER TIRE I EXPECT THAT THE VALVE STEM WOULD BE REPLACED AND A NEW ONE PUT ON. AGAIN NOPE!!!,!,!!! SO VERY OTHER DAY WE HAVE TO PUT AIR IN MY TIRES. EXCEPT ONE DAY THE VALVE STEM COVER CAME RIGHT OFF AND NOW MY CAR SITS. WHEN BUYING VEHICLE I WAS TOLD FULL SIR SPARE NOPE AGAIN JUST A DONUT SO IF ANYONE KNOWS WHY A VALVE STEM WOULD NOT BE REPLACED WHEN TIRES ARE I WOULD SURE APPRECIATE SOME ANSWERS.... THANKS JOURNEY RUNNING ME OVER INFORMATION REDACTED PURSUANT TO THE FREEDOM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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