Dodge Journey Complaints

5,556 consumer complaints on file.

#10544856September 22, 2013
SERVICE BRAKES, STEERING
ROTORS ARE WARPED CAUSING A SHAKING, WOBBLING STEERING WHEEL WHEN APPLYING BRAKES. SO FAR, 3 SETS OF ROTORS HAVE BEEN PUT ON THIS VEHICLE (1 FROM FACTORY AND 2 FOLLOW ON SETS BY DEALER DUE TO CONTINUAL FAILURE OF ROTORS...) THERE ARE ONLY 21000 MILES ON THIS JOURNEY AND IT WILL SOON NEED A 4TH SET OF ROTORS. THE PERSISTENCE OF ROTOR FAILURE MAKES IT HARD TO STEER THE CAR SAFELY AS THE STEERING WHEEL SHIMMIES VIOLENTLY WHEN APPLYING THE BRAKES. THE ROTOR FAILURES ARE ALSO CAUSING UNSAFE, PREMATURE AND UNEVEN WEAR ON THE TIRES. IN ALL, THE 2010 JOURNEY IS UNSAFE TO DRIVE BECAUSE OF THE CONSISTENT ROTOR FAILURES. I DO NOT KNOW WHAT DO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544366September 19, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 15 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FELT AS IF THE BRAKES HAD SLIPPED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544385September 19, 2013
SERVICE BRAKES
ROY'S DODGE IN GRAND ISLAND, NE WOULD NOT COVER THE COST OF THE PREMATURE BRAKE AND ROTOR PROBLEM ON MY CAR. VEHICLE BEGIN HAVING METAL GRINDING NOISE FROM REAR BRAKE AREA AND THEN FRONT BRAKE AREA. VEHICLE SHAKES VIOLENTLY WHEN APPLYING BRAKES. FIX FOR THE PROBLEMS WAS NEW FRONT AND REAR BRAKES AND TURN ROTORS. I HAD TOLD THEM I WAS AWARE OF THE ISSUES THEY HAVE BEEN HAVING AND ALL OF THE COMPLAINTS, HOWEVER IT GOT ME NOWHERE. I CONTACTED DODGE AND SPOKE WITH A VERY FRIENDLY LADY WHO RECOGNIZED THIS WAS A PROBLEM WITH THIS MODEL AND YEAR. SHE CONTACTED THE DEALERSHIP AND ASKED THEM TO WORK WITH MY ON TAKING CARE OF SOME OF THE REPAIR COSTS DUE TO ONLY HAVING 33,700 MILES ON THE VEHICLE AND THIS BEING AN ISSUE. THEY REFUSED TO DO ANYTHING TO HELP WITH THE COST. I WAS FORCED TO PAY TO REPLACE THE BRAKES AND ROTORS TOTALLY OUT OF POCKET ($488)! AFTER DOING MORE RESEARCH AND SPEAKING TO OTHER JOURNEY OWNERS I GUESS I SHOULD BE PREPARED TO DO THIS ALL OVER AGAIN IN 7000-9000 MORE MILES. DODGE NEEDS TO MAKE A RECALL AND MAKE THE SITUATION RIGHT WITH THEIR CUSTOMERS WHO SPENT A LOT OF MONEY ON THEIR PRODUCT!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544396September 19, 2013
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE SENSORS MOUNTED ON THE VALVE STEMS ON THE WHEELS ARE CRACKING AND WILL EVENTUALLY FAIL CAUSING A SUDDEN LOSS OF AIR TO THE TIRES THAT MAY LEAD TO AN ACCIDENT THAT MAY CAUSE SERIOUS INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542694September 11, 2013
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
2010 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE BURST INTO FLAMES WHILE DRIVING AND CONSUMER SEEKS FINANCIAL COMPENSATION. *SMD THE CONSUMER STATED NO ONE HAS BEEN ABLE TO DETERMINE, THE CAUSE OF THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10542960September 10, 2013
EQUIPMENT:MECHANICAL, LATCHES/LOCKS/LINKAGES
I ORDERED A NEW FOB FOR MY 2009 DODGE JOURNEY SINCE I ONLY HAD ONE AND IT FELL AND BROKE. IT COST ME $257.46, WHICH INCLUDED PROGRAMMING. WHEN I WENT TO PICK IT UP ON SEPT 4, 2013, IT WOULD START THE CAR BUT NOT LOCK OR UNLOCK THE DOORS. I TOOK IT BACK THE NEXT MORNING. I RECEIVED A CALL LATER & WAS TOLD THE KEY COULD NOT BE PROGRAMMED AGAIN. THE DEALERSHIP WAS ON HOLD WITH CHRYSLER FOR OVER AN HOUR & WAS FINALLY TOLD THERE WAS AN ISSUE THEY WERE AWARE OF WITH THE WIN MODULE. APPARENTLY IT HAS BEEN HAPPENING QUITE FREQUENTLY. SO MUCH SO THAT THERE WAS A BACKORDER OF OVER A MONTH FOR THE MODULE! SOME CALLS WERE MADE & A MODULE WAS FINALLY SENT & RECEIVED ON SEPT. 9, 2013. IT WAS INSTALLED ON SEPT. 10, 2013 BUT WHEN I WENT TO PICK IT UP THE FOB WOULD LOCK AND UNLOCK THE DOORS, THE PANIC BUTTON WOULD GET THE LIGHTS FLASHING BUT NO HONKING AND THE REMOTE START WOULD NOT WORK! THE CAR DID START WHEN THE FOB WAS INPUTTED. IT COST ME ANOTHER $299.71 TO ORDER & INSTALL THE MODULE. IN THE MEANTIME I HAD TO BORROW CARS FROM RELATIVES AS THE DEALERSHIP DID NOT PROVIDE A LOANER CAR. I RESEARCHED THE WIN MODULE ISSUE ON THE INTERNET AND FOUND THAT IT IS INDEED AN ISSUE HAPPENING TO OTHERS! I BELIEVE THIS SHOULD BE A RECALL AND THAT CHRYSLER SHOULD REIMBURSE ME THE COST OF THE MODULE AND INSTALLATION OF IT PLUS THE COST OF THE FOB SIMPLY FOR THE AGGRAVATION AND STRESS OF HAVING TO BORROW VEHICLES FROM OTHERS WHILE THIS ISSUE WAS BEING CORRECTED. IT WAS A SIMPLE CASE OF PROGRAMMING A NEW FOB THAT TURNED INTO A NIGHTMARE OF ALMOST A WEEK. IT COULD HAVE BEEN LONGER BUT THANKS TO GOD IT WASN'T!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542798September 10, 2013
SERVICE BRAKES
ROTORS ON THESE VEHICLES ARE FAILING, CAUSING STEERING WHEEL TO SHAKE AND VEHICLE TO LEAVE LANE OF TRAVEL. DEALER REPLACED ROTORS AND BRAKE PADS. IN AUGUST 2013 VEHICLE STARTED DOING THE SAME THING. VEHICLE WAS BROUGHT BACK TO DEALER AND ROTORS WERE FAILING AGAIN. THE ROTORS ON THIS VEHICLE ARE DESIGNED TO SMALL FOR THE WEIGHT OF THE VEHICLE AND IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542345September 6, 2013
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START SKIM MODULE NEEDS TO BE REPLACED CHRYSLER COULD NOT PROVIDE PART FOR 2 MONTHS VEHICLE LAID UP FOR 60 DAYS INCIDENT STARTED WITH CAR NOT STARTING REGULARLY AND CONTINUED TO PROGRESS WHERE IT WOULD NOT ENGAGE THE ENGINE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538314September 1, 2013
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TRIED TO ACCELERATE OUT OF A TURN, PRESSED ACCELERATOR PEDAL, ACCELERATOR PEDAL MATERIAL BROKE AT ATTACHMENT POINT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537809August 28, 2013
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING VEHICLE AT HIGHWAY SPEEDS RIGHT REAR WHEEL LOCKED UP DUE TO REAR CALIPER FAILING TO RELEASE . CAUSED LARGE AMOUNT OF SMOKE TO POUR FROM REAR TIRE . BRAKES WERE CHECKED NUMEROUS TIMES FOR NOISE UNDER WARRANTY . NO FAULTS WERE FOUND ACCORDING TO THE SERVICE DEPARTMENT . PREVIOUSLY VEHICLE HAS HAD TWO SETS OF FRONT ROTORS,THREE SETS OF FRONT PADS .REAR PADS REPLACED AT JUST OVER 31K MILES . NOW AT 39K REAR CALIPERS ARE SEIZED WHICH CAUSED DAMAGE TO THE REAR ROTORS AND PADS . DEALERSHIP PAID FOR THE REAR CALIPERS . CHRYSLER REFUSES TO ANSWER MY CONCERNS .JUST HAD TO SHELL OUT $416.00 FOR REAR PADS AND ROTORS. SHOULD HAVE BEEN TAKEN CARE OF WHILE UNDER WARRANTY WHEN IT WAS FIRST NOTED . CLEARLY THIS IS A SAFETY ISSUE WHICH SHOULD BE INVESTIGATED . *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537320August 26, 2013
ELECTRICAL SYSTEM, POWER TRAIN, SERVICE BRAKES
BOUGHT THIS CAR BRAND NEW OFF SHOW ROOM FLOOR IN FEB OF 2009 AND ONLY OWNER....FIRST 6 MONTHS OF OWNING IT STARTED WITH SERPENTINE BELT, HEAT SHIELD, GEAR BOX, AC COOLANT, ELECTRICAL , TRANSMISSION (4 TIMES) BRAKES AND ROTORS (5 TIMES), BATTERY ISSUES AND NOT TO MENTION TIRE REPLACEMENT ALL BEFORE 50K MILES. WITH THIS BEING SAID YOU WOULD THINK I HAVE BUILT A NEW CAR BY NOW. YES L EVEN PURCHASED EXTENDED WARRANTY BUT STILL PAY OUT OF POCKET CAUSE GUESS WHAT "EVERYTHING IS NOT COVERED" ITS A LEMON AND I AM SCARED FOR ME AND MY DAUGHTER TO DRIVE IT!!! EVERY MONTH ITS SOMETHING NEW THAT I HAVE TO FIX AND REPLACE, CAN NO LONGER AFFORD IT. I WAS PROUD TO BE ABLE TO PURCHASE A NEW CAR WITH ALL THE BELLS AND WHISTLES I WANTED, BUT HECK I CANT AFFORD IT. THE MAINTENANCE COST HAS WIPED OUT ANY SAVINGS I TRIED TO HAVE. I WILL HAVE TO TRY AND TRADE IT IN, HOWEVER I KNOW I AM NOT GOING TO GET WHAT I STILL OWE AND ITS SAD I WILL STILL BE PAYING FOR THIS PIECE OF CRAP. REALLY SAD WHEN YOU CONTACT CHRYSLER TO MAKE THEM AWARE OF ALL THE ISSUES AND PROBLEMS THEY DON'T EVEN APOLOGIZE FOR PRODUCING SUCH POOR WORK. GUESS IT WILL TAKE MANY MORE FAMILIES TO GO BANKRUPT OR PEOPLE GETTING HURT FOR THEM TO DO SOMETHING ABOUT THIS CAR!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537179August 25, 2013
SERVICE BRAKES, ENGINE, STEERING
SINCE WE PURCHASED OUR DODGE JOURNEY IT'S BEEN NOTHING BUT PROBLEMS WE OWN A 2010 JOURNEY. WE'VE HAD TO REPLACE BRAKES AND ROTORS, STEERING MAKES A VERY LOUD NOISE WHEN TURNING ALMOST SOUNDS LIKE ELECTRICITY AND MY VEHICLE IS NOT THE ONLY ONE I WITNESS THE SAME PROBLEM WITH ANOTHER PERSONS CAR SAME DODGE JOURNEY WE ALWAYS GET OUR CAR THE NECESSARY OIL CHANGES AND MY ENGINE MAKES A VERY FUNNY NOISE EVEN OUR MECHANIC WAS WORRIED HE TOLD US THAT OUR CAR IS STILL NEW THAT MY ENGINE HAS TO BE LEAKING BECAUSE EVERYTIME WE GET OUR ROUTINE OIL CHANGES IT SEEMS LIKE THE CAR IS LOW ON OIL. ALSO WHEN I START DRIVING AWAY IT LOSES SPEED AND MAKE A VERY UGLY SOUND. THIS IS BY FAR THE WORST INVESTMENT EVER DO NOT THROW YOUR MONEY AWAY ON ANYTHING DODGE OR CHRYSLER GARBAGE EXPENSIVE GARBAGE THEN WHEN YOU CALL THEM UP THEY SAY THEY CAN'T DO ANYTHING ABOUT IT. I THINK THE GOVERNMENT SHOULD BE MORE STRICT ON THESE KIND OF THINGS THIS IS OUR MONEY HERE WE PAY TAXES ON THESE CAR MORE SHOULD BE DONE TO PROTECT THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535925August 18, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
EVERYTHING FIRST STARTED ABOUT 4 MONTHS AFTER PURCHASE WITH THE SENSOR LIGHTS RANDOMLY COMING ON WHILE I WAS DRIVING. I HAVE REPLACED BRAKES AND ROTORS 4 TIMES. BUT THE PROBLEMS WITHIN THE LAST 4 MONTHS HAVE BEEN THE WORST. MY CAR WILL NOT START ALL THE TIME VERY UNRELIABLE. I HAVE HAD TO REPLACE THE STARTER TWICE THE BATTERY TWO STARTER MODULES AND THE IGNITION AND STILL DOESN'T WORK. AS SOON AS IT'S POSSIBLE I WILL GET RID OF THIS CAR AND NEVER AGAIN AS LONG AS I LIVE WILL NEVER PURCHASE ANOTHER CHRYSLER PRODUCT. THEY ARE JUNK!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535714August 16, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING WITH THE CURSE CONTROL ACTIVATED, THE RPMS AND SPEED WOULD INCREASE WHILE THE CONTACT WAS DRIVING DOWNHILL. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE RPM READING AND THE SPEED WAS NORMAL. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535806August 16, 2013
TIRES, TIRES:TREAD/BELT
THESE TIRES CAME ON NEW 2011 DODGE JOURNEY. AFTER TIRE ROTATION THE CAR SHOOK AT 60MPH. RETURNED TO THE SERVICE CENTER, WAS TOLD THE BELTS WERE SEPARATING. TREAD 6/32, WITH 21,203 MILES!! KUMHO SOLUS KH16 225 55R19. STILL IN WARRANTY, NO ONE WILL DO WARRANTY WORK FOR KUMHO!!! TOO DANGEROUS TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535074August 13, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT MENTIONED THAT ONCE SHE TURNED THE VEHICLE OFF AND BACK ON IT BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO DETERMINE THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534697August 11, 2013
ELECTRICAL SYSTEM
TRIED TO START THE CAR ONE DAY AND ALL IT DID WAS TRY TO TURN. EVENTUALLY THROUGH BLOGS I HAD READ ABOUT THE STARTING ISSUE AND TO KEEP TRYING TO TURN IT AND MAYBE IT WOULD GO, IT DIED. WE REPLACED THE BATTERY AND IT RAN WELL FOR 4 WEEKS AND AGAIN DID THE SAME THING TONIGHT. ALL WINDOWS, LOCKS, AIR CONDITIONING, AND HEAD LIGHTS WERE WORKING BUT NOT ENOUGH POWER TO TURN OVER, YES I TURNED ALL OF IT OFF IMMEDIATELY WHEN I REALIZED WHAT HAPPENED. BIG DIFFERENCE WAS THAT LAST TIME I COULD JUMP IT, THIS TIME I COULD NOT. I HAD TO LEAVE MY CAR IN THE PARKING LOT AT 8:30PM AND GET A RIDE FOR MY CHILDREN AND I FROM FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534569August 9, 2013
SERVICE BRAKES
BOUGHT DODGE JOURNEY 2011 R/T IN FEB IF THIS YEAR(2013). TRUCK CURRENTLY HAS 29,000 MILES ON AND NOW STEERING WHEEL SHAKES RAPIDLY WHEN BRAKING. VERY SCARY WHEN ON PARKWAY DRIVING 50-65 MILES PER HOUR WHEN YOU HAVE 2 YOUNG CHILDREN IN THE VEHICLE. GOT A CARFAX ON VEHICLE AND FOUND OUT THAT IT HAS HAD ROTORS AND BRAKES REPLACED OR REPAIRED AT LEAST 3 TIMES STARTING AT 2,400 MILES. I THINK THAT IT TOTALLY UNCALLED FOR AND IT SOUNDS REALLY UNSAFE FOR ME AND MY CHILDREN. TO HAVE TO REPLACE THEM 4 TIMES BEFORE IT EVEN HITS 30,000 MILES. I THINK THERE IS A PROBLEM HERE. SO NOT ONLY DO I HAVE TO PAY FOR THEM TO BE REPLACED TIME AND AGAIN BUT TO PUT MY FAMILY AT RISK. THE MANUFACTURER SHOULD DEF BE RESPONSIBLE AND LIABLE FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532903July 31, 2013
SERVICE BRAKES
HAD MY BRAKES CHECKED AT MY MECHANIC BECAUSE THEY WERE GRABBING. HE SAID THE ROTORS WERE WARPED. MY VEHICLE ONLY HAS 25,000 MILES ON IT. CALLED DODGE THEY SAID TOO BAD YOU BOUGHT IT USED IT IS YOUR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531953July 26, 2013
SERVICE BRAKES
3 MONTHS AFTER I PURCHASED MY USED 09 DODGE JOURNEY I HAVE HAD TO REPLACE THE BRAKE PADS EVERY 2 TO 3 MONTHS. I WOULD TAKE IT TO THE DODGE DEALER AND IT WAS UNDER WARRANTY AND THEY WOULD TELL ME MY BRAKES WERE LIKE BRAND NEW. I AM STILL REPLACING PADS EVERY 2 TO 3 MONTHS. I THINK DODGE SHOULD RECALL THIS CAR AND FIX THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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