Dodge Journey Complaints

5,556 consumer complaints on file.

#10610322July 14, 2014
AIR BAGS
WHILE DRIVING VEHICLE AIRBAG CAME ON. AFTER SCANN APPEARS THE O.R.C. MODULE IS DEFECTED. VEHICLE WAS TAKEN TO NAPLETON SOUTH ORLANDO AND WAS INFORM THAT IT HAVE TO BE REPLACE AT MY OWN EXPENSE. I SEARCH TECHNICALL BULLETINS AND APPARENTLY VEHICLES FOR THAT SAME YEAR HAD A RECALL FOR THE SAME PROBLEM. I WOULD LIKE TO FIND OUT IF THE RECALL MADE BY CHRYSLER/DODGE INCLUDES MINE. THERE ARE MANY RECALLS FOR DIFFERENT REASONS FOR THAT SAME REASON TO SIMILAR VEHICLES OF THE SAME YEAR AND THOSE PARTS WERE USE ON THEM IS MINE INCLUDED IN ONE OF THOSE RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610361July 14, 2014
SERVICE BRAKES
WITHIN MONTHS OF PURCHASE HAD TO REPLACE BRAKES, ROTORS & CALIPERS IN ADDITION TO WHEELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610364July 14, 2014
ENGINE
HAD BEEN INTERMITTENTLY SEEING WHITE SMOKE COME FROM UNDER THE HOOD OR FRONT UNDERCARRIAGE OF VEHICLE. NO CAUSE VISIBLE TO THE EYE WAS FOUND. ON DATE IN QUESTION, ENGINE AREA CAUGHT FIRE WHILE DRIVING AT A LOW RATE OF SPEED. VEHICLE TOWED TO COLLISION SHOP WHERE IT WAS DETERMINED THAT TRANSFER CASE/ PUA UNIT WAS "BAD" AND CRACKED. NO COLLISION OR EXTERNAL DAMAGE CAUSED IT. PART SIMPLY CRACKED FOR AN UNKNOWN REASON ACCORDING TO CHRYSLER COLLISION/BODY SHOP. DAMAGE NOT COVERED BY AUTO INSURANCE BECAUSE IT WAS SPONTANEOUS. FRONT END OF VEHICLE PULLS, IGNITION STALLS, ELECTRICAL PROBLEMS, BRAKES (PADS, ROTORS & OFTEN CALIPERS) & TIRES MUST BE REPLACED EVERY 4-6 MONTHS. UPON REGULAR MAINTENANCE INSPECTION THERE IS NO SIGN OF PROBLEMS WITH BRAKES & TIRES BUT FULL REPLACEMENT IS USUALLY REQUIRED WITHIN SEVERAL WEEKS OF INSPECTION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10610543July 14, 2014
ENGINE, STEERING, SERVICE BRAKES
I WAS TRAVELING 70 MPH AND ENGINE JUST STOPPED RUNNING NO POWER STEERING BRAKES I WAS ABLE TO GET TO SIDE OF HIGHWAY WITHOUT ACCIDENT. CAR WOULD NOT START AGAIN UNTIL 20MINUTES LATER THEN CAR HAS RUN FINE *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610544July 14, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I AM THE SECOND OWNER OF A 2010 DODGE JOURNEY (BOUGHT IN 2011). THE ORIGINAL OWNERS TRADED IT IN AFTER NOT OWNING IT A YEAR. I WAS NOT TOLD THAT IT WAS ALREADY HAVING PROBLEMS UNTIL I MET ONE OF THE MECHANICS AT THE DODGE DEALERSHIP WHEN I BROUGHT IT IN FOR IGNITION PROBLEMS. HE TOLD ME THAT HE KNEW I WOULD BE BACK. THE IGNITION RECALL HAS BEEN COMPLETED TWICE ON MY VEHICLE. I STILL HAVE THE NOT STARTING ISSUE THAT I HAVE SEEN IN OTHER COMPLAINTS. I AM ALSO EXPERIENCING THE ELECTRICAL PROBLEMS THAT I AM READING ABOUT HERE. NO POWER TO THE DASH, WINDSHIELD WIPERS, OR WINDOWS. THIS JUST ISN'T A SAFE SITUATION. I HAVE HAD A COMPUTER MODULE REPLACED, BUT THAT DIDN'T CORRECT THE PROBLEM. THE DEALERSHIP CAN NEVER FIND THE PROBLEM. NOW I AM OUT OF WARRANTY (80,000) AND THE PROBLEM IS STILL HAPPENING AND GETTING WORSE. MY CAR HAS STOPPED WHILE GOING DOWN THE ROAD TWICE. LUCKILY I WAS ABLE TO PULL OFF AND RESTART. SOMETHING NEEDS TO BE DONE ABOUT THESE PROBLEMS. I HAVE NOT NOTIFIED DODGE DIRECTLY, BUT HAVE BEEN TO MY DODGE DEALERSHIP SEVERAL TIMES WITH THE SAME COMPLAINTS. NOTHING SEEMS TO GET FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610201July 13, 2014
TIRES
I GOT THE CAR BRAND NEW ON 2012. THE CAR NOW HAS 17000 MILES, THE PROBLEM STARTED WITH THE TIRES WHEN THE CAR HAD 15000. AT SPEED OVER 50M I FEEL SHAKING IN THE TIRES, AND FEEL THAT THE CAR IS NOT STABLE AND NOT GRIPED TO THE WAY, ALSO THE CAR ALWAYS SLIDES ON CURVES SPECIALLY IF THE ROAD IS WET , EVEN IF VERY SLIGHTLY WET AND ON LOW SPEED. ALL MAINTENANCE TO THE TIRES INCLUDING ROTATION AND ALLIGNMENT USED TO BE DONE ON TIME AT THE DEALER. WHEN I INFORMED THEM ABOUT THE PROBLEM THEY TOLD ME THAT I MIGHT NEED TO CHANGE THE TIRES, AND ADDED THAT THE TIRES ARE NOT COVERED UNDER THE CAR WARRANTY AND THAT I HAVE TO CONTACT THE TIRES MANUFACTURE FOR ANY AVAILABLE COVERAGE. I CONTACTED THE TIRES MANUFACTURE WHICH INFORMED ME THAT THESE TIRES HAS NO MILAGES WARRANTY, AND ADDED THAT THESE TIRES ARE SPECIALLY MADE FOR DODGE UNDER THEIR REQUESTED STANDARDS WHICH IS LESS QUALITY THAN THOSE AVAILABLE IN THE MARKET. THIS IS A SERIOUS SAFETY ISSUE THAT MIGHT RESULT IN SEVERE ACCIDENTS FOR THE DODGE JOURNEY CREW DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610028July 12, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
MY VEHICLE HAS LESS THAN 90000 MILES AND I'VE PUT 4 SETS OF BRAKES AND ROTORS ON IT. I'VE ALSO HAD NUMEROUS PROBLEMS WITH IT NOT WANTING TO START WHILE THE BATTERY TEST OUT PERFECT. I HAVE PUT 3 SETS OF TIRES ON IT, AND THE TRANSMISSION IS SHIFTING HARD A LOT OF THE TIME ALSO.IT'S A SHAME PEOPLE HAVE TO DIE BEFORE Y'ALL RECALL VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609847July 11, 2014
ELECTRONIC STABILITY CONTROL (ESC)
ON THURSDAY, JULY 3, 2014, I WAS LEAVING THE CITY DRIVING MY NEW 2014 DODGE JOURNEY. AFTER DRIVING FOR ONE MINUTE THE ESC DISPLAY APPEARED AND THE CAR IMMEDIATELY DECELERATED TO THE POINT OF ALMOST CUTTING OFF IN THE MIDDLE OF THE STREET. THIS OCCURRED IN THE MIDDLE OF RUSH HOUR TRAFFIC, AT STOP LIGHTS, AFTER PULLING OFF FROM THE STOP LIGHTS, ETC. THIS OCCURRED FOR APPROXIMATELY 20 MINUTES. IT WAS AN EXTREMELY HOT, SUNNY DAY, NO RAIN IN SIGHT. EVENTUALLY, AFTER GETTING ONTO A LONGER STRETCH OF ROAD, THE CONSTANT DECELERATION IN SPEED STOPPED AND THE ESC DISPLAY INDICATOR STOPPED TURNING ON AND OFF. I TOOK THE CAR IMMEDIATELY TO THE DEALERSHIP WHERE NO CODES OR OTHER ISSUES COULD BE DISCOVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609710July 10, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE. ALSO, THE CONTACT INDICATED THAT THE BRAKE PEDAL HAD TO BE PRESSED MULTIPLE TIMES IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609292July 9, 2014
ELECTRICAL SYSTEM
AS OTHERS HAVE POSTED, MY CAR WILL HONK RANDOMLY WITHOUT BEING TOUCHED. THIS CAN HAPPEN WHEN DRIVING, WHEN IT IS SITTING PARKED, HOT OR COLD. IT HAPPENS WHENEVER AND WHEREVER IT FEELS LIKE IT. I HAVE HAD IT CHECKED TWICE NOW AND SUPPOSEDLY UPGRADED THE ELECTRICAL SYSTEM, BUT AFTER A WEEK IT STARTED UP AGAIN. I HAVE HAD OTHER ELECTRICAL ISSUES WITH THIS VEHICLE IN THE PAST AS MY WINDSHIELD WIPERS WOULD GO CRAZY AND MY SIGNAL LIGHTS WOULD NOT WORK WHEN THIS HAPPENED. A PART WAS REPLACED THEN THAT HAD STOPPED. I AM NOW OUT OF WARRANTY AND OF COURSE IT IS ACTING POSSESSED. I AM AFRAID THAT OTHER ELECTRICAL ISSUES MAY HAPPEN AS WELL AS THIS VEHICLE IS NOT EVEN 4 YEARS OLD AND HAVING ALL THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609324July 9, 2014
ELECTRICAL SYSTEM, AIR BAGS
MY 09 DODGE JOURNEY WOULD FAIL TO START ON MULTIPLE OCCASIONS SINCE OWNING THE VEHICLE. IT WOULD MAKE A CLICKING NOISE AND TAKE SEVERAL TRIES TO GET IT TO START. THE DASH LIGHTS WOULD ALSO FAIL TO COME ON WHILE TRYING TO START IT. I WOULD ALSO HAVE TO WAIT 1 OR MORE HOURS TIL I COULD GET IT TO START. I HAVE PUT IN A NEW ALTERNATOR AND STARTER IN IT. FINALLY ON JULY 3RD 2014 IT QUIT STARTING ALTOGETHER, STRANDING ME AT WORK. I HAVE ALSO HAD A FEW INCIDENTS WHEN THE AIR BAG LIGHT WOULD COME ON, AFTER A FEW MINUTES IT WOULD GO BACK OFF. I HAVE CALLED A FEW DODGE DEALERS IN MY AREA AND THEY CLAIM TO BE AWARE OF THE ISSUE AND SAID IT WAS EITHER MY KEY OR A WIN MODULE. IF THEY ARE AWARE OF THIS ISSUE WHY IS THERE NO RECALLS ON IT. I HAVE DONE RESEARCH ON MY VEHICLE ONLY TO FIND OUT I AM AMONG THOUSANDS OF PEOPLE WITH THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609071July 8, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS EXHIBITING THE FAILURE SPECIFIED ON NHTSA CAMPAIGN NUMBER: 10V658000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT MENTIONED THE FAILURE WOULD HAPPEN INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608384July 6, 2014
ENGINE, ELECTRICAL SYSTEM:IGNITION
I'VE COMPLETED A COMPLAINT FORM BEFORE (EARLIER THIS YEAR) REGARDING SERIOUS ISSUES WITH THE ENGINE. SINCE PURCHASING THE CAR THE ISSUES WITH THE ENGINE HAS NEVER BEEN FIXED. WHEN STARTING THE CAR THE ENGINE WILL NOT TURN OVER TO START. SOME TIMES WHEN TURNING THE KEY FOB THE ENGINE HAS NO SOUND AND THERE ARE NO LIGHTS ON THE DASHBOARD. OTHER TIMES THE ENGINE WILL CLICK 5 - 10 TIMES BEFORE FINALLY STARTING. THERE IS ALSO ISSUES WITH THE BATTERY. SINCE 2008 THE BATTERY HAS BEEN REPLACED 5 OR 6 TIMES - SOMETHING IS DRAINING THE BATTERY. I'VE BROUGHT THE CAR TO 2 SEPARATE DEALERS AND A MECHANIC FOR THESE ISSUES. THE DEALERSHIPS COULD NOT FIND WHY THESE THINGS ARE HAPPENING. THE MECHANIC THINKS ITS THE ALTERNATOR OR STARTER OR DEFINITELY SOMETHING BETWEEN THE IGNITION SWITCH AND THE ENGINE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608407July 6, 2014
ENGINE
I HAVE BEEN HAVING TROUBLE WITH 2009 DODGE JOURNEY SXT OVERHEATING. BEEN TO DODGE DEALER 4 TIMES. THE FIRST 2 TIMES, THEY COULD FIND NOTHING WRONG WITH IT. 3RD TIME THEY SAID IT WAS A PINHOLE IN THE WATER PUMP. SO TIMING BELT AND WATER PUMP AND BATTERY WERE REPLACED. IT HAS NOW OVERHEATED FOR A 4TH TIME AFTER SPENDING $1000 AND BEEN STRANDED TWICE WITH YOUNG CHILDREN IN ANOTHER STATE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607950July 3, 2014
ELECTRICAL SYSTEM
BAD IGNITION SWITCH TO THE POINT THAT THE CAR WOULD NOT START IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608018July 3, 2014
ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED WHILE THE VEHICLE WAS STOPPED, THE VEHICLE OVERHEATED AND THERE WAS SMOKE SEEN FROM UNDER THE HOOD. THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS DRIVEN TO THE EMERGENCY LANE FOR TWENTY FIVE MINUTES. THE VEHICLE WAS RESTARTED AND THE TEMPERATURE GAUGE WAS IN THE PROPER POSITION. FIFTEEN MINUTES LATER, THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS HOT AND SMOKE AGAIN EMITTED UNDER THE HOOD. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHO DIAGNOSED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO DIAGNOSED THAT THE RADIATOR FAN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND THE VEHICLE TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS 39,546. THE CURRENT MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608055July 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND DID NOT CONFIRM IF THE FAILURE WAS RELATED TO THE RECALL. THE FAILURE MILEAGE WAS 7,000. UPDATED 8/28/14*CN UPDATED 09/16/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608146July 3, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM AN IDLE POSITION THE VEHICLE SUDDENLY STALLED. THE VEHICLE COULD NOT BE RESTARTED UNTIL APPROXIMATELY TWO HOURS LATER. THE CONTACT INDICATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. UPDATED 8/19/14*CN THE CONSUMER STATED THE IGNITION SNAPPED OUT OF POSITION WHEN THE VEHICLE WAS RUNNING, AND THE VEHICLE WOULD NOT RE-START. THE ELECTRICAL SYSTEM WAS CHECKED FOUR TIMES. UPDATED 09/16/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608179July 3, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I PURCHASED A NEW DODGE JOURNEY IN APRIL 2010. I HAVE HAD THE ROTORS REPLACED IN MAY 2010, APRIL 2011, JUNE 2012, JULY 2013, AND THE ROTORS NEED REPLACE ONCE AGAIN. THIS IS FIVE TIMES IN FOUR YEARS! THE CAR HAS ABOUT 43,000. I PAID LAST APRIL 2014 TO HAVE THE REAR BRAKES REPLACED AND THE BACK ROTORS RE-SURFACED. PLUS I REPLACED THE TIRES WHICH WERE $1200.00. THE WORST PROBLEM THAT I AM HAVING IS THE TOTAL LOSS OF ELECTRONICS WHEN WE HIT A BUMP. THE LIGHTS, HEAT/AIR, ALL ELECTRONICS GO OUT. MY FEAR IS THAT WHEN THIS HAPPENS THE AIR BAGS DON'T WORK EITHER. THERE IS SOMETHING WRONG WITH HOW THE KEY FOB FITS INTO THE DASH BOARD. I'M NOT ABLE TO TRADE VEHICLES AT THIS POINT. I FEEL LIKE THIS CAR IS GOING TO MAKE ME GO BANKRUPT. I FEAR THAT THE BRAKES/ROTORS WILL FAIL OR THE ELECTRONIC ISSUE WILL CAUSE ME TO WRECK WITH MY LITTLE GIRL IN THE CAR. WHAT CAN I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607705July 2, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
THERE ARE TIMES WHEN THE IGNITION WOULD JUST CLICK, WHEN ATTEMPTING TO START THE CAR. I HAVE TO REMOVE THE KEY MULTIPLE TIMES AND TRY TO START IT, TILL IT STARTS. I WOULD BE DRIVING AND ALL THE ELECTRICAL COMPONENTS IN THE VEHICLE WOULD JUST GO DEAD. (ALL ELECTRONICS IN DASH BOARD, AIR CONDITIONING, RADIO). I WOULD HAVE TO PULL OVER, TURN THE IGNITION OFF AND RESTART THE CAR. I AM STILL EXPERIENCING THIS PROBLEM. I REPLACED THE KEY, THINKING IT WAS THE PROBLEM AND I CONTINUE TO HAVE THIS PROBLEM. I HAVE HAD TO REPLACE THE TIRES ON THIS CAR/TRUCK 4 TIMES AT AN AVERAGE OF 30 THOUSAND MILES. I HAD THE ROTATION AND BALANCES AS RECOMMENDED. THE TIRES WORE UNEVEN TO THE POINT WHERE THE WIRES WERE EXPOSED ON THE INSIDE OF THE WHEELS. BASED ON THE DEALERS I HAVE NOT NEEDED A FRONT END ALIGNMENT. I HAVE ALSO HAD THE BRAKES REPLACED ON THIS VEHICLE THREE TIMES IN THE FRONT AND TWICE IN THE REAR. THE VEHICLE HAS 115, 000 MILES AND I HAVE NEVER HAD TO REPLACE PART ON A CAR LIKE I HAVE HAD TO DO WITH THIS ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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