Dodge Journey Complaints

5,556 consumer complaints on file.

#10651418October 30, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY DECELERATED AS THE ELECTRONIC STABILITY CONTROL AND THE ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND MERGED ONTO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPROGRAMMED THE MAIN COMPUTER SYSTEM AND THE THROTTLE BODY WAS CLEANED. HOWEVER, THE REMEDY FAILED TO CORRECT THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650962October 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT. THE CONTACT MENTIONED THAT THE VEHICLE WAS ABLE TO START AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650904October 28, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
FIRST OUR BRAKES WERE GRINDING AND HAD TO REPLACE ROTORS AND BRAKES, NEXT THE OIL PAN LEAKED, NEXT FULL BATTERY REPLACEMENT AND NOW OVERRATED ENGINE AND COOLANT POURING OUT THE BOTTOM!!! NO ONE WILL HELP US THIS CAR IS A LEMON AND THEY SHOULD BE RECALLED. I HAVE TO SMALL CHILDREN THAT DEPEND ON ME HAVING A CAR. DODGE SHOULD BE ASHAMED!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650718October 28, 2014
AIR BAGS
THERE IS SOMETHING WRONG WITH THE AIR BAG SYSTEM OR THE AIR BAG SENSOR. THE AIR BAG LIGHT HAS BEEN LIT SINCE AROUND THE BEGINNING OF THIS YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650197October 27, 2014
ELECTRICAL SYSTEM, POWER TRAIN, SERVICE BRAKES
VEHICLE WAS RUNNING AND SUDDENLY LOST ALL ELECTRICAL POWER. CAR WAS MOVED TO SHOULDER OF ROADWAY AND I TURNED THE ENGINE OFF. THE ENGINE DIDN'T WANT TO RESTART. WHEN ENGINE DID RESTART CAR RAN NORMAL FOR ABOUT 1 MONTH. THIS HAS HAPPENED ABOUT 5 TIMES FROM 6/13 TO 10/14. DEALER CAN NOT FIND THE PROBLEM. IGNITION IS NOT ON RECALL LIST FOR THIS PARTICULAR VIN. I HAD DEALER REPLACE IGNITION ON 10/14 AND HAD TO PURCHASE TWO ADDITIONAL KEYS BECAUSE THE OLD KEYS COULD NOT BE PROGRAMMED TO THE NEW IGNITION SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650209October 27, 2014
TRACTION CONTROL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 55 MPH, THE ENGINE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT ALSO STATED THAT THE TRACTION CONTROL INDEPENDENTLY ACTIVATED AND DEACTIVATED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650533October 27, 2014
VISIBILITY/WIPER, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HUSBAND AND I PURCHASED A 2010 DODGE JOURNEY SE VIN#[XXX] IN YEAR 2010 IN CANADA, IN 2013 WE IMPORTED IT INTO US AND WE ARE LIVING IN MICHIGAN. DURING THE FIVE-YEAR OWNERSHIP, THIS VEHICLE HAS BEEN CAUSING SAFETY PROBLEM MANY TIMES, THE ISSUE IS SUDDEN LOST OF ELECTRIC POWER FOR TURNING SIGNAL, WIPER MOTOR POWER, RADIO AND ALL DASHBOARD LIGHT, EXCEPT THE ENGINE RUNNING. THE FIRST TIME OF SUCH INCIDENT HAPPENED WITHIN 1 YEAR OF OWNERSHIP WHILE WE WERE AT TURNING SIGNAL, THE VEHICLE LOST TURNING SIGNAL CAUSED CONFUSION TO THE VEHICLE BEHIND AND ALMOST CAUSED AN ACCIDENT, AND SINCE THEN EVERY FEW MONTHS OR SO THIS INCIDENT HAPPENS, THE DEALER DID MULTIPLE REPAIR TO IT, BUT NEVER REALLY SOLVED THE PROBLEM. MANY TIMES THE DEALERS COULD NOT REPLICATE THE ISSUE WE REPORT. I RECENTLY EXPERIENCED TWICE OF SUCH INCIDENTS, ONE WAS DURING RAINING DAY AND THE WIPER LOST POWER I COULD NOT SEE AHEAD AND HAD TO STOP ON ROAD, THE MOST RESENT WAS YESTERDAY I LOST VENTILATION TO THE WINDOW AND COULD NOT SEE THROUGH THE WINDOW DUE TO MOISTURE ON WINDOW. I VIDEO TAPED THESE TWO INCIDENTS AND WOULD LIKE TO FORWARD TO YOU IF I CAN FIND A WAY TO ATTACH TO THIS COMPLAIN LETTER. THIS IS VERY SERIOUS SAFETY ISSUE CAN CAUSE FATAL ACCIDENTS, WE NEED YOUR HELP TO FORCE MANUFACTURE TO ADMIT THE ISSUE AND ADDRESS THE ISSUE IMMEDIATELY BEFORE FATAL ACCIDENT HAPPENS. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650053October 26, 2014
ELECTRICAL SYSTEM
ON MARCH 6, 2014 I DROVE OFF THE LOT OF EASTCHESTER CHRYSLER JEEP DODGE LLC #1352682 LOCATED ON 4007 BOSTON ROAD BRONX,NY. WE ENJOY DRIVING OUR 2010 JOURNEY UNTIL OCTOBER 19TH 14 @ 5PM ON THE I 95 DRIVING 55 MPH THE VEHICLE STARTED TO STALL LEAVING ME AT THE ENTRANCE OF EXIT 15 WITH ON COMING TRAFFIC DRIVING 50-55 MPH EXITING. I HAD A 2 YR OLD AND 13 YR OLD IN VEHICLE AND WAS SITTING ON HIGHWAY FOR 2 HOURS WAITING FOR TOW TRUCK. THE CAR WOULDN'T START OR GO INTO GEAR. ON WEDNESDAY, OCTOBER 22, 2014 IT WAS TOWED FOR THE SECOND TIME TO EASTCHESTER CHRYSLER JEEP DODGE AND ON THE 23, I WAS ADVISED BY THE SERVICE DEPARTMENT AND INFORMED THAT THE TWO RECALLS WERE DONE (L25 AND K37) ON MARCH 15, 2014 BUT THE VEHICLE WAS IN MY POSSESSION ON MARCH 6, 2014. UPON RETURNING TO THE SALES OFFICE I WAS INFORMED THAT BECAUSE OF THE BACKLOG IN PAPERWORK THERE IS A DISCREPANCY IN DATES OF WHEN THE WORK WAS COMPLETED. A SALESPERSON ADVISED ME THE TIPM AND BATTERY NEED TO BE REPLACED AND THE COST IS $1153 PLUS TAX. OCTOBER 24, 2014 A RECALL FOR (P54) WAS PUT INTO EFFECT. WHY AN I BEING HELD RESPONSIBLE TO PAY FOR PARTS AND LABOR FOR A PART BEING RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649557October 24, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I WAS DRIVING ON THE ROAD DURING MIDNIGHT, MY BATTERY SENSOR TURNED ON 5 MINUTES LATER, I HAD MULTIPLE SENSORS TURN ON SIMULTANEOUSLY. THE ABS SENSOR, AIRBAG, ANTI -TRACTION AS SOON AS I REALIZED WHAT WAS GOING ON. I WAS MERGING TO THE EMERGENCY LANE. I TRIED TO PUSH ON THE GAS PEDAL AND WAS NOT EVEN ABLE TO ACCELERATE DUE TO THE LACK OF POWER. I WAS WORRIED BUT I WAS ABLE TO MAKE IT SAFELY TO THE EMERGENCY LANE. I TRIED TO START THE VEHICLE BUT COULDN'T THE CAR WOULDN'T CRANK. SO I HAD TO TOW THE CAR TO MY MECHANICS AND MY MECHANIC TOLD ME IT WAS DUE TO THE ALTERNATOR. LACK OF POWER = SYSTEM WILL NOT ALLOW YOU TO RUN THE VEHICLE. I WOULD LIKE SOMETHING DONE ABOUT THIS IFIT WAS NOT FOR THE EMERGENCY LANE ME AND MY FAMILY COULD HAVE BEEN KILLED ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649596October 24, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED BUT SHUT OFF AGAIN. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649689October 24, 2014
ELECTRICAL SYSTEM
THERE IS A RECALL ON THE CARE PREVENTING IT FROM STARTING OR THE CAR CAN SUDDENLY STOP AND CRASH. I NEED THE PARTS, AND CHRYSLER HAS NO IDEA WHEN THE PARTS WILL BE RECEIVED. I ASKED FOR A RENTAL IN THE MEANTIME AS TO STOP DRIVING MY CAR BECAUSE I DO NOT WANT TO CONTINUE TO GET STRANDED WITH MYSELF AND CHILDREN. THEY CANNOT GIVE ME A TIME FRAME AND I NEED TO GET TO WORK AND DRIVE SAFELY. UPDATED 12/17/14. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649791October 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED BUT SHUT OFF AGAIN AFTER THE CONTACT DROVE A FEW FEET. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649472October 23, 2014
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY FIRST COMPLAINT IS THAT IF MY HUSBAND OR MYSELF ACCIDENTALLY HIT THE IGNITION SWITCH WHILE THE CAR IS IN MOTION THE CAR WILL SHUT OFF. IN ADDITION IF THIS HAPPENS BEFORE WE START DRIVING THE CAR WILL SHUT OFF AND THE DASH BOARD, THE CENTER CONSOLE AND THE AC WILL ALL SHUT OFF. I HAVE INFORMED DODGE OF THIS PROBLEM TWICE AND HAVE NOT GOTTEN ANY CORRESPONDANCE IN RETURN. DURING THE SECOND CALL I WAS INFORMED THAT IF I DID NOT HAVE A RECALL NOTICE SENT TO ME THAT MY CAR IS NOT APART OF ANY ACTIVE RECALLS AND THEREFORE THEY CANNOT DO ANYTHING FOR ME. SECONDALLY, JUST RECENTLY ON 10/16/2014 WHILE I WAS TRYING TO TAKE MY 7 YEAR OLD SON TO THE ER, MY CAR WOULD NOT START. I THOUGHT IT COULD BE THE BATTERY, BUT THE LIGHTS AND EVERYTHING ELSE WAS WORKING. AFTER SEVERAL ATTEMPTS AND AFTER ME TAPPING THE IGNITION SWITCH THE CAR FINALLY STARTED. EVERYTHING IN THE CAR COMES ON HOWEVER, THE CAR MAKES A CLICKING NOISE AND DOES NOTHING ELSE. A WEEK LATER IT DID THE SAME EXACT THING ON 10/22/14. I LOOKED ONLINE AND ALL BEHOLD THERE ARE SEVERAL COMPLAINTS GOING BACK TO 2009 THERE ARE ALSO YOUTUBE VIDEOS. MY QUESTION IS WHY IS DODGE NOT BEING HELD RESPONSIBLE FOR THERE NEGLIGENCE, CLEARY THERE IS A KNOWN ISSUE. WHAT TRAGEDY HAS TO HAPPEN BEFORE DODGE DOES SOMETHING TO RESOLVES THESE ISSUES FOR THEIR CUSTOMERS. I WOULD ALSO LIKE TO ADD THAT THE DODGE JOURNEY IS BY FAR THE WORST CAR THAT DODGE HAS EVER PRODUCED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649474October 23, 2014
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
MY FIRST COMPLAINT IS THAT IF MY HUSBAND OR MYSELF ACCIDENTALLY HIT THE IGNITION SWITCH WHILE THE CAR IS IN MOTION THE CAR WILL SHUT OFF. IN ADDITION IF THIS HAPPENS BEFORE WE START DRIVING THE CAR WILL SHUT OFF AND THE DASH BOARD, THE CENTER CONSOLE AND THE AC WILL ALL SHUT OFF. I HAVE INFORMED DODGE OF THIS PROBLEM TWICE AND HAVE NOT GOTTEN ANY CORRESPONDENCE IN RETURN. DURING THE SECOND CALL I WAS INFORMED THAT IF I DID NOT HAVE A RECALL NOTICE SENT TO ME THAT MY CAR IS NOT APART OF ANY ACTIVE RECALLS AND THEREFORE THEY CANNOT DO ANYTHING FOR ME. SECONDLY, JUST RECENTLY ON 10/16/2014 WHILE I WAS TRYING TO TAKE MY 7 YEAR OLD SON TO THE ER, MY CAR WOULD NOT START. I THOUGHT IT COULD BE THE BATTERY, BUT THE LIGHTS AND EVERYTHING ELSE WAS WORKING. AFTER SEVERAL ATTEMPTS AND AFTER ME TAPPING THE IGNITION SWITCH THE CAR FINALLY STARTED. EVERYTHING IN THE CAR COMES ON HOWEVER, THE CAR MAKES A CLICKING NOISE AND DOES NOTHING ELSE. A WEEK LATER IT DID THE SAME EXACT THING ON 10/22/14. I LOOKED ONLINE AND ALL BEHOLD THERE ARE SEVERAL COMPLAINTS GOING BACK TO 2009 THERE ARE ALSO YOUTUBE VIDEOS. MY QUESTION IS WHY IS DODGE NOT BEING HELD RESPONSIBLE FOR THERE NEGLIGENCE, CLEARLY THERE IS A KNOWN ISSUE. WHAT TRAGEDY HAS TO HAPPEN BEFORE DODGE DOES SOMETHING TO RESOLVES THESE ISSUES FOR THEIR CUSTOMERS. I WOULD ALSO LIKE TO ADD THAT THE DODGE JOURNEY IS BY FAR THE WORST CAR THAT DODGE HAS EVER PRODUCED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649540October 23, 2014
ENGINE
AS I LEFT WORK TONIGHT AT 8:30 PM I MADE IT 4 BLOCK WHEN MY CAR CUT OFF AGAIN IT TOOK ME A EXTRA HOUR DRIVING WITH MY HAZARD LIGHTS WHEN ARE YOU GOING TO REPLACE MY RECALL PART I HATE FOR MY ENGINE TO BECOME DAMAGED, I NEED A RENTAL UNTIL YOU CAN REPLACE MY PARTS PLEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649060October 21, 2014
SERVICE BRAKES
A GLAZE IS FORMING ON THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648833October 20, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
DRIVING ON THE I95 SOUTH GOING 55 MPH A RED LIGHT CAME ON AND THEN CAR STARTING DOWN. THE ELECTRICAL LIGHTS ON THE DASH BOARD CAME ON AND THE CAR STARTED MOVING OVER TO THE SIDE AND I FINALLY STOPPED THE CAR AT THE BEGINNING OF THE OFF RAMP AT EXIT 15. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648673October 19, 2014
ELECTRICAL SYSTEM
AS I WAS DRIVING, THE SYMBOLS ON THE DASH BOARD ALL CAME ON AT ONCE. THE SEATBELT SYMBOL CAME ON EVEN THOUGH I WAS WEARING MY SEATBELT, ALARMS STARTED CHIMING AND THE WINDSHIELD WIPERS STARTED GOING WITHOUT BEING TURNED ON. THE HEADLIGHTS STARTED FLASHING ON AND OFF. THE LIGHTS ON THE DASHBOARD GOES OFF WHEN AT RANDOM. THE GAS NEEDLE GOES TO EMPTY EVEN THOUGH THERE IS 3/4 TANK OF GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648677October 19, 2014
ELECTRICAL SYSTEM
WHEN I TRY TO START THE CAR AT TIMES I ONLY HEAR A CLICK. THE CAR WILL NOT START. I HAVE TO TRY IT SEVERAL TIMES OR PUT THE CAR IN NEUTRAL. SOMETIMES IT WILL STILL JUST CLICK AND THE I HAVE TO PUT IT BACK IN PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648534October 18, 2014
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
LAST DATE OF INCIDENT WAS ON OCTOBER 16, 2014, THIS IS THE 4TH TIME MY VEHICLE HAS SHUT OFF WHILE DRIVING IT. THE FIRST TIME IT HAPPENED I CONTACTED DODGE WHOM STATED THERE WAS NO RECALL IN RE: IGNITION PROBLEMS, INTERESTINGLY ENOUGH A RECALL WAS POSTED WITHIN WEEKS, SINCE THAT RECALL I HAVE BEEN CONTACTED VIA MAIL STATING PARTS HAVE BEEN ORDERED WITH NO KNOWN DELIVERY DATE FOR REPAIRS. THE LAST INCIDENT HAPPENED WHILE I WAS DRIVING TOO WORK EXITING OFF THE EXPRESSWAY DURING RUSH HOUR TRAFFIC ON THE RAMP WITH VEHICLES BEHIND ME AND MY CAR JUST SHUT OFF AGAIN. WHEN I CONTACT DODGE I AM TOLD THERE IS NOTHING THEY CAN DO I HAVE TO WAIT FOR PARTS AND RISK MY LIFE IN THE PROCESS DUE TO THEY WILL NOT ISSUE A RENTAL CAR FOR THIS. PER MY CONVERSATION WITH DODGE I WANT THIS WELL DOCUMENTED BEING I AM DRIVING A VEHICLE WITH MAJOR SAFETY ISSUES WHEN IT APPEARS TO RANDOMLY SHUT OFF THE ENGINE WHILE DRIVING, I HAVE DONE EVERYTHING STATED IN THE RECALL LETTER SO I MAY LIMIT MY RISK, I HAVE TAKEN ALL KEYS OFF MY KEY RING, I MAKE SURE KEY IS WELL ENGAGED WHEN STARTING MY CAR. UNFORTUNATELY IN MY CASE THIS IS NOT A HELP AT ALL BEING I STILL AM HAVING EPISODES OF MY CAR STALLING OUT IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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