Dodge Journey Complaints

5,556 consumer complaints on file.

#10664182December 14, 2014
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
ENGINE SHUT DOWN WHILE ENTERING HIGHWAY BUT ALL LIGHTS STILL WORK, I WAS BARLEY ABLE TO COAST TO SIDE. ELECTRONIC THROTTLE CONTROL IS THE ISSUE ACCORDING TO MY DASH SYMBOLS. I HAVE LOOKED ONLINE AND SEE LOTS OF THESE PROBLEMS. THIS HAS NOW HAPPENED 3 TIME IN 2 DAYS. WHEN I TRY TO RESTART I GET THE ETC ERROR SYMBOL ON MY DASH, CAR JUST KEEPS TRYING TO TURN OVER BUT CANNOT. I HAVE BEEN ABLE TO START THE ENGINE USUALLY AFTER 15 MIN OF SITTING. I HAVE NOT WENT TO THE DEALER YET. I WAS HOPING TO FIND A RECALL SINCE MY WARRANTY WAS ONLY FOR 36000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663833December 12, 2014
ELECTRICAL SYSTEM
VEHICLE HAS FAILED TO START MULTIPLE TIMES. STARTED OCCURRING AROUND 20,000 MILES. TURN THE KEY AND ONLY HEAR A CLICK. SOMETIMES AFTER WAITING A FEW HOURS THE VEHICLE STARTS. HAVE REPLACED THE VEHICLE BATTERY BUT THAT DIDN'T MAKE A DIFFERENCE. TYPICALLY, AFTER MOVING/WIGGLING THE SHIFTER AND RETURNING TO PARK, THE CAR STARTS. THIS NO LONGER WORKS. TRIED LOCKING/UNLOCKING DOORS WITH MULTIPLE KEY FOBS, TRIED USING A DIFFERENT KEY IN THE IGNITION BUT CAR WILL NO LONGER START. CURRENT MILEAGE AROUND 58,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663829December 12, 2014
ENGINE
CAR WOULD NOT START. TURN THE KEY TO START AND HEAR A FEW CLICKS, NOTHING WOULD HAPPEN. ALL THE LIGHTS WOULD COME ON AND RADIO BUT NO START. ONLY HAPPENED ON OCCASION AT FIRST MAYBE ONCE OR TWICE A MONTH. WOULD LET IT SIT AND TRY AGAIN AND WOULD START. OVER THE PAST 8 MONTHS ITS GOTTEN TO THE POINT NOW THAT IT HAS TO SIT 4-6 HOURS BEFORE IT WILL START SOMETIMES LONGER, HAD THE STARTER CHECKED, THE ALTERNATOR AND REPLACED THE BATTERY. NO CHECK ENGINE LIGHT COMES ON. HAVE HAD TO HAVE IT TOWED MULTIPLE TIMES AND AFTER SITTING OVERNIGHT. WOULD START THE NEXT MORNING JUST FINE LIKE NOTHING HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663429December 10, 2014
ELECTRICAL SYSTEM
IN REGARD TO THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), I HAVE NOT RECEIVED A SECOND NOTICE BY THE CHRYSLER DEALERSHIP ABOUT REPAIRING MY VEHICLE. I CALLED AND WAS TOLD THAT THE PARTS ARE NOT AVAILABLE. I RECEIVED THAT INFORMATION 2 MONTHS AGO. I REQUEST YOUR IMMEDIATE ATTENTION. I AM NOT COMFORTABLE DRIVING THE CAR IN THIS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662957December 8, 2014
VISIBILITY/WIPER
I PURCHASED A 2014 DODGE JOURNEY JUNE 6, 2014. THE FOLLOWING DAY MY WIFE NOTICED LARGE SPOTTING ON THE (6) SIDE GLASS PANELS- PROBLEM WITH THE POLARIZATION PROCESS. I RETURNED THE VEHICLE FOR REPLACEMENT ON JUNE 9, 2014- THE CAR HAD 35 MILES ON THE ODOMETER. THE DEALER AND CHRYSLER LLC DECLINED VEHICLE REPLACEMENT. THEY MADE THE DECISION TO ATTEMPT TO REPLACE ALL (6) SIDE PANELS OF GLASS. THE FIRST ATTEMPT RESULTED IN ANOTHER BATCH OF EQUALLY DEFECTIVE AUTO GLASS. BUT NOW I HAD NEW PROBLEMS. NOW THE WINDOWS BINDED AND SQUEAKED WITH EVERY WINDOW USE. I DEMANDED VEHICLE REPLACEMENT AGAIN. THE DEALER AND CHRYSLER LLC AGAIN DECLINED. THEY WANTED ONE MORE SHOT AT REPLACING THE AUTO GLASS. THIS 2ND ATTEMPT RESULTED IN ANOTHER BATCH OF DEFECTIVE AUTO GLASS AND THE WINDOWS SQUEAKED AND BINDED. ALSO NOW I HAD BODY DAMAGE AS BOTH REAR DOORS HAD (4) INCH CREASES IN THEM FROM THE REPAIR ATTEMPT. I DEMANDED VEHICLE REPLACEMENT AGAIN. THE CAR HAD SLIGHTLY OVER 100 MILES ON THE ODOMETER AT THE TIME. CHRYSLER REFUSED REPLACEMENT AND STATED THEY WERE DONE WORKING ON THE CAR. I TRADED IN THIS 2014 DODGE JOURNEY AND TOOK A 5,000.00 LOSS. THIS WAS ON A CAR THAT HAD 168 MILES ON THE ODOMETER. CHRYSLER DID NOT OFFER ME A BUY BACK OR GOODWILL ALLOWANCE ON A VEHICLE THAT I DID NOT FEEL SAFE IN AFTER (2) FAILED REPAIR ATTEMPTS AND THE WINDOWS STILL WERE BINDING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662457December 5, 2014
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS VIOLENTLY SHAKING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662240December 4, 2014
ELECTRICAL SYSTEM, AIR BAGS
IN 10/14 I RECEIVED RECALL #L25/NHTSA 14V-373. ON 11/5/14 I CALLED MY DEALER AND WAS TOLD "NO PARTS AVAILABLE". "NO SCHEDULE". THE SAME DAY I CALLED CHRYSLER RECALL ASSIST. CENTER 1-800-853 AND WAS TOLD. "NO PARTS AVAILABLE OR SCHEDULE AVAILABLE. ON 12/4/14 CALLED ANTIOCH CHRYSLER/DODGE. "BRING THE CAR IN FOR DIAGNOSIS. I WASTED 1 HR! "NO PARTS AVAIL. OR SCHEDULED! WHEN YOU RECEIVE NOTICE FROM CHRYSLER THAT PARTS ARE AVAILABLE, CALL DEALER FOR APPOINTMENT." ACCORDING TO THE RECALL, THERE IS DANGER IN DRIVING THIS VEHICLE. "ENGINE SHUT OFF AND PASSIVE RESTRAINT SYSTEMS WOULD ALSO SHUT OFF. HOW CAN CHRYSLER NOT HAVE A SCHEDULE FOR PARTS AVAILABILITY. DO I ASSUME THAT THEY HAVEN'T BEEN ORDERED, OR IF SO, WERE ORDERED FROM AN INCOMPETENT MANUFACTURER? WHY RECALL AT ALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662299December 4, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
WHILE IN THE DRIVE THROUGH CAR TURNED OFF AND I COULDN'T STOP AND SCRAPED THE DRIVERSIDE FENDER ON A YELLOW BARRIER POLE. I THOUGHT IT WAS A FLUKE (A WTF MOMENT) SO I NEVER WORRIED ABOUT IT AGAIN. IT STILL CUTS OFF EVERY NOW AND AGAIN BUT I AM USUALLY PARKED OR MOVING SLOWLY. I DID GET PULLED OVER ONE TIME WHEN THE CAR CUT OFF AND TO STOP I HAD TO PUT IT IN PARK SO I WOULDN'T RUN A STOPSIGHN ONTO HWY 99. (HE LET ME GO) WENT FOR THE RECALL ON THE IGNITION SAT FOR OVER AN HOUR ONLY TO BE TOLD THEY DONT HAVE THE REPLACEMENT PART OR KNOW WHEN THEY WILL HAVE IT. ON MANY OCCASIONS I AM UNABLE TO GET THE CAR TO START. WHEN THIS HAPPENS I HAVE TO PLACE THE CAR IN NEUTRAL AND TRY AGAIN. THE CAR WILL START ONCE PLACED IN NEUTRAL. WHENEVER THERE IS A THUNDERSTORM THE DRIVERSIDE REAR DOOR WILL FILL UP WITH WATER FROM THE OUTSIDE. IF I SLAM THE DOOR HARD THE WATER WILL FLOW OUT OF THE BOTTOM. FRONT BRAKES GRIND AND SQUEEK NO MATTER IF THE PADS ARE NEW OR HAVE BEEN ON FOR A WHILE. (I TRIED NEW ROTORS TO) WIRING RECALL WAS FIXED ONLY TO DO THE SAMETHING AS BEFORE MONTHS LATER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10662006December 3, 2014
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, A CHIME ACTIVATED AND THE TEMPERATURE GAUGE WARNING LIGHT ILLUMINATED. IN ADDITION, SMOKE STARTED TO EMIT FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10661766December 2, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,640.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661794December 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V737000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661391December 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER RANGE SWITCH WIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661284November 29, 2014
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I WAS SLOWING DOWN AND TURNING RIGHT INTO MY DRIVEWAY WHEN THE ENGINE STALLED. I WAS GOING 8 MPH WHEN I NOTICED I HAD NO POWER STEERING AND THE RPMS WERE AT 0. MY ENGINE STALLED FOR NO REASON. I HAVE PUSH BUTTON START/IGNITION, SO THIS IS NOT A CASE OF A HEAVY KEYCHAIN MOVING THE IGNITION INTO AUXILIARY OR OFF MODE.. THIS IS MY WIFE'S CAR AND SHE DRIVES MY SON AND DAUGHTER EVERYWHERE. I AM VERY WORRIED THIS COULD HAPPEN IN A DANGEROUS SITUATION OR AT HIGHER SPEED! I'M NOT A MECHANIC, BUT I HAVE NOTICED WITH THE V6/AUTO 6 SPEED TRANSMISSION, THIS CAR HAS VERY STRANGE SHIFTING PROGRAMS / "CURVES". IT SEEMS TO SHIFT EARLY AND SOMETIMES WHEN SLOWING DOWN, IT'S LIKE THE TRANSMISSION DOESN'T DOWNSHIFT QUICKLY ENOUGH. THAT MAY BE THE CAUSE FOR WHAT IT'S WORTH. BOTTOM LINE, I NEED TO KNOW IT'S NOT GOING TO DO THIS AGAIN WITH MY FAMILY IN THE CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661293November 29, 2014
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I JUST BOUGHT THIS CAR IN JULY 2014 USED WITH 56,000 MILES ON IT. AND I ALREADY HAD IT IN THE SHOP JUST IN THE BEGINNING OF AUGUST BECAUSE THERE WAS A KNOCKING NOISE COMING FROM THE ENGINE. IT SOUNDED LIKE A NORMAL "MORNING KNOCK" BUT IT WAS ALWAYS THERE AND WHEN YOU DROVE IT SOUNDED WORSE. I HAVE NOT STARTED MY CAR ALL DAY TODAY, THEN WHEN I WENT TO GO SOMEWHERE I TRIED TO START MY CAR AND IT JUST GAVE ME TICK NOISES IT WOULD NOT TURN OVER. I KNOW THE BATTERY WASN'T DEAD BECAUSE THE CAR DOOR WAS OPEN AND THERE WAS THE DING NOISES AND THE LIGHTS WERE ALL ON IN THE CAR WHEN THE DOORS WERE OPEN. NOW I HAVE GOTTEN THE VEHICLE TO TURN OVER, BUT WITH A 1 YEAR OLD I AM TERRIFIED TO DRIVE MY ALMOST NEW CAR! I NEED SOMETHING FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661059November 26, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER, VEHICLE SPEED CONTROL
THE PART THAT IS DEFECTED IS TIPM(TOTAL INTEGRATED POWER MODULE) WHICH I GUESS YOU CAN SAY THE BRAIN. I WAS DRIVING ON MY WAY TO WORK AND ALL OF A SUDDEN MY WHOLE DASH BOARD GOES DARK AND THEN THAT'S WHEN THINGS WENT CRAZY. THE WIPERS STARTING GOING AND WOULD NOT STOP, THIS WAS A DRY DAY CAN YOU IMAGINE. THE GAUGES WENT HAYWIRE SUCH AS MY THERMOSTAT WENT TO ZERO, SIGNAL LIGHTS WOULD NOT WORK, RADIO DIED, GAS LIGHT CAME ON AND NO SPEED ODOMETER. ALL THIS TO SAY THAT I TRAVEL ABOUT 65 MILES OR SO ONE WAY TO WORK. DID NOT KNOW WHAT TO THINK OF THIS AND AS I CONTINUE DRIVING THANK GOODNESS TO THAT. THE DASH BOARD START AGAIN TO GO DARK AND THINGS CAME BACK ON AND THIS HAPPEN AGAIN BEFORE I GOT TO WORK. NEED LESS TO SAY WHAT A WAY TO START OUT THE MORNING, I THOUGHT THERE MAY HAVE BEEN A GREMLIN IN MY VEHICLE OR SOME GHOST FROM PASS. TRYING TO BRUSH THIS OFF AND SAID THIS WAS A FLUKE OR SOMETHING. I DID FINALLY TAKE IT TO A DEALER AND THIS WAS WHAT WAS TOLD TO ME AND THE COST IS ALMOST $900.00 JUST FOR THIS PART, THAT IS CRAZY. I DID NOT FIX THIS THAT DAY BECAUSE I SAID THIS IS RIDICULOUS. THEN IN READING UP ON THIS ISSUE THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS SITUATION WITH AUTO/DEALER AND THEY REFUSE TO RECALL AND TAKE CARE OF THIS REAL SAFETY ISSUE. THIS WAS ONE OF THERE FIRST CROSS OVER VEHICLE MADE SO THERE WAS ROOM FOR ERROR AND ERRORS SHOULD BE FIX BY THEM. SHAME ON THEM NOT TO. I NEED THIS TO BE TAKEN CARE OF BY THEM NOT ME THE CONSUMER WHO STILL HAS TO PAY FOR THIS VEHICLE. I NEED YOUR HELP! THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660791November 25, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
THE CHECK ENGINE LIGHT CAME ON AND THE CODE SAID IT WAS THE INTAKE MANIFOLD RUNNER CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660888November 25, 2014
ELECTRICAL SYSTEM
WHILE DRIVING THE ELECTRICAL IN THE CAR JUST SHUT OFF, NO LIGHTS, WIPERS, RADIO NOTHING. PULLED OVER WAITED FOR ABOUT 15 MIN AND ELECTRICAL RETURNED. I HAVE HAD NOTHING BUT ISSUES WITH THIS CAR FROM BRAKES TO ELECTRICAL. THIS ISSUE HAPPENS AT LEASE THREE TIMES A MONTH JUST AWFUL AND NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660922November 25, 2014
ELECTRICAL SYSTEM
WHILE DRIVING AT 60 MPH ON INTERSTATE HIGHWAY, ALL ELECTRICAL SYSTEMS SHUT DOWN. RADIO & AC WENT OFF, WINDOWS WOULD NOT OPEN, BLINKERS DID NOT WORK. TOOK TO DEALERSHIP & WAS TOLD A NEW BATTERY WAS NEEDED. REPLACED BATTERY & SAME INCIDENT OCCURRED A WEEK LATER. CALLED DEALERSHIP. WAS TOLD TO BRING BACK IN. SPOUSE GAINED ACCESS TO BATTERY (FRONT LEFT WHEEL MUST BE REMOVED TO DO THIS) AND MADE SURE WIRES WERE CONNECTED. ELECTRICAL FAILURE DID NOT HAPPEN AGAIN UNTIL NOVEMBER 22. AGAIN WHILE DRIVING AT 60+ MPH ON INTERSTATE HIGHWAY, RADIO FLICKERED A FEW TIMES BEFORE COMPLETELY SHUTTING OFF, WIPERS DID NOT WORK (RAINY DAY), DOOR LOCKS, DOOR WINDOWS, BLINKERS ALL FAILED TO WORK. MADE IT TO A PARKING LOT WHERE VEHICLE "CHUGGED" INTO PARKING SPACE (LIKE A MANUAL TRANSMISSION CAR IN 3RD OR 4TH GEAR WOULD "CHUG" IF YOU WENT SLOW). CALLED DEALERSHIP WHO SAID TO BRING VEHICLE IN FOR A DIAGNOSTICS TEST. WAS TOLD EVERY DIAGNOSTICS TEST WAS RUN & AFTER 2 DAYS IN THE SERVICE DEPARTMENT, NOTHING COULD BE FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660684November 24, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE CONTACT'S VEHICLE. AS A RESULT, THE AIRBAGS PARTIALLY DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 10V658000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10660685November 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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