Dodge Journey Complaints

5,556 consumer complaints on file.

#10712157April 22, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 25 MPH, THERE WAS A SUDDEN LOSS OF POWER CAUSING THE VEHICLE TO FAIL TO ACCELERATE. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,395.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711944April 21, 2015
ELECTRICAL SYSTEM
PURCHASED A PRE-OWNED 2010 DODGE JOURNEY LAST AUGUST. HAVING INTERMITTENT ISSUES WITH IT STARTING PROPERLY. AROUND NOVEMBER OF 2014 THE DOOR LOCKS (OTHER THAN THE DRIVER'S SIDE DOOR ALONE) STOPPED WORKING CORRECTLY. THE DOORS WOULD LOCK EVERY TIME, BUT WOULD INTERMITTENTLY FAIL TO UNLOCK ANYTHING EXCEPT FOR THE DRIVER'S SIDE. TOOK IT TO THE DEALER (AS I HAVE A 2 MONTH OLD THAT WOULD PREFER NOT TO BE TRAPPED IN A CAR I CAN'T UNLOCK) AND THEY DIAGNOSED IT BACK TO THE TIPM. IT COSTS $1000 TO REPLACE, AND AS I SAID I HAVE A 2 MONTH OLD AND DON'T HAVE THE FINANCIAL MEANS TO REPAIR A PART THAT SHOULD NEVER HAVE BEEN AN ISSUE TO BEGIN WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712038April 21, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE TRAVELING AT AN UNKNOWN SPEED OVER A POTHOLE, WHICH CAUSED THE VEHICLE TO LOSE POWER, SHUT OFF, AND FLIP OVER MORE THAN FIVE TIMES. THE CONTACT MENTIONED THAT THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A WHIPLASH, A PUNCTURED LUNG, A BRUISED BODY, AND A BRAIN INJURY WHICH REQUIRED FURTHER MEDICAL ATTENTION. THE PASSENGER SUSTAINED WHIPLASH AND MINOR BRUISES TO THE BODY. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. UPDATED 6/4/15*CN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10706595April 20, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE TRAVELING 35 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD AND FLUID LEAKED UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT THE TRANSMISSION WAS REPAIRED PREVIOUSLY UNDER AN EXTENDED WARRANTY. THE VEHICLE WAS DIAGNOSED THE TECHNICIAN VERIFIED AN ISOLATED OIL LEAK TO THE POWER TRANSFER UNIT, AS THE CASE WAS CRACKED. THE POWER TRANSFER UNIT WAS REPLACED. . THE FAILURE MILEAGE WAS 33,166. UPDATED 7/14/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706700April 20, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THAT CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART NEEDED FOR REPAIR WAS NOT AVAILABLE. THE CONTACT MADE SEVERAL ATTEMPTS TO SPEAK TO THE MANUFACTURER; HOWEVER, DUE TO LONG HOLD TIMES, HAD YET TO SPEAK TO A LIVE REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711810April 20, 2015
ELECTRICAL SYSTEM
SINCE PURCHASE HORN BEEPS INTERMITTENTLY WHEN DOORS ARE OPENED AND SHUT. DEALER COULD NEVER FIND ISSUE. WINDOWS WOULD NOT GO UP IN FRONT BUT CORRECTED SELF. NOW BATTERY DIES AND NO DEALER CAN FIND THE REASON. PUT IN BRAND NEW BATTERY AND LASTED A WEEK UNTIL DOING IT AGAIN. DASH LIGHTS DIM TO ALMOST DARK WHEN WIPERS ARE TURNED ON. SOMETIMES DASH LIGHTS STAY ON WHEN DOOR CLOSED AND MUST STAY UNTIL DELAY TO BE SURE THEY ARE ALL OFF . VERY ANNOYING. THERE ARE MANY ASPECTS THAT WE LIKED WITH THE JOURNEY BUT THIS IS A REAL PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706426April 18, 2015
ENGINE
WHILE MAKING A LEFT HAND TURN INTO A SHOPPING MALL, MY CAR STALLED. NO STEERING, BRAKES, POWER, ETC. THE ONLY THING THAT STOPPED MY FORWARD PROGRESS WAS A CURB. ALMOST GOT HIT FROM BEHIND! I WAS ABLE TO GO THRU THE START MOTIONS AND RESTART MY CAR. I HAD IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT. THE STALL WAS "NOT FOUND ON THE COMPUTER CHECK". THEY DID FIND VALVE LEAKING & REPLACED BOOSTER CHECK VALVE. I JUST GOT IT BACK TODAY (4/18/15), LET'S HOPE THIS NEVER HAPPENS AGAIN. I DRIVE ON A HIGHWAY AND IT IF IT HAPPENED THERE - WHO'S KNOWS WHAT THE OUTCOME COULD HAVE BEEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706319April 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706369April 17, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IN PARK, THE WINDSHIELD WIPERS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706365April 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705994April 16, 2015
AIR BAGS, UNKNOWN OR OTHER
12-26 2014 I OPENED UP A CASE NUMBER [XXX] NO ONE ANSWERED ANY QUESTIONS FOR ME. 03-05-2015 I OPENED UP ANOTHER CASE NUMBER [XXX] 06-20-2014 I RECEIVED A IMPORTANT SAFETY RECALL NOTICE WHICH STATES.... THE PROBLEM IS... UPON STATING YOUR VEHICLE THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK), MAY NOT FULLY SEAT IN THE "ON" POSITION. IF NOT FULLY SEATED, UNDER OPERATING CONDITIONS (FOR EXAMPLE BUMPY ROADS) THE FOBIK COULD INADVERTENTLY MOVE TO THE "ACCESSORY" MODE. THIS COULD CAUSE UNINTENDED ENGINE SHUT OFF AND THE PASSIVE RESTRAINT SYSTEMS, INCLUDING THE AIRBAGS TO SHUT OFF. THIS COULD INCREASE THE RISK OF A CRASH UNDER CERTAIN DRIVING CONDITIONS AND INCREASE THE RISK OF OCCUPANT INJURY DURING A CRASH. WHAT WE MUST DO TO ENSURE YOUR SAFETY... ONCE YOU RECEIVE YOUR FOLLOW UP MAIL IN THE SIMPLY CONTACT CHRYSLER WHICH I DID. UNTIL THIS REPAIR IS COMPLETED THE VEHICLE CAN BE DRIVEN. HOWEVER, AS A PRECAUTION ALL DRIVERS ARE ADVISED TO REMOVE ALL ALL OBJECTS FROM THE FOBIK (SUCH AS KEY CHAINS, ADDITIONAL KEYS). AND ENSURE THAT THE FOBIK IS SECURELY AND CORRECTLY ALIGNED IN THE "ON" POSITION AND NOT ALIGNED BETWEEN THE "ON" AND "ACCESSORY" POSITION BEFORE THE DRIVING THE VEHICLE. PLEASE HELP ME GET MY CAR FIXED. I AM VERY UPSET IT HAS TOOK OVER A YEAR TO RESOLVE. I BOUGHT MY BRAN NEW CAR OFF THE SHOWROOM FLOOR AND THEY CANNOT FIX IT FOR ME TO KEEP ME AND MY FAMILY SAFE ON THE ROADWAYS. I HAVE TO PAY A LOT OF MONEY EVERY YEAR KEEPING MY UPKEEP ON THE CAR TO MAKE AND KEEP IT SAFE (BECAUSE ITS THE LAW)! BUT YET CHRYSLER CAN KEEP PUMPING OUT NEW VEHICLES OFF THEIR PRODUCTION LINES BUT CANT SEEM TO TAKE PRODUCTION OFF THAT LINE TO BUILD THESE COMPONENTS THAT WE NEED FOR OUR VEHICLES! THIS IS RIDICULOUS!!! I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN, NOR WILL MY FAMILY!!! PLEASE HELP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706190April 16, 2015
STEERING
I HAD TO REPLACE POWER STEERING HOSE AS IT WAS FOUND LEAKING ON MY DODGE JOURNEY 2009. MY CONCERN CAME AFTER LOOKING AT 10V475000 CAMPAIGN WHERE IT SAY 2010 DODGE JOURNEY HAD SAME FAULTY PART, DO IT ALSO APPLIES TO 2009 DODGE JOURNEYS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705939April 15, 2015
ENGINE, ELECTRICAL SYSTEM
FOR ALMOST A YEAR THE DOESN'T START WHEN IT DOESN'T WANT TO I GET IN THE CAR AND EVERYTHING LIGHTS UP AND THE ENGINE JUST CLICKS I'VE HAD THE STARTER REPLACED THE BATTERY THE SOME MODULE WITH NEW KEYS THE SHIFTER AND NOTHING HAS HELPED IM AT A LOSS THE CAR HAS BEEN TOWED MORE TIMES THAN I CAN COUNT I'VE BEEN STUCK WITH MY CHILDREN IN DARK PARKING LOTS FAR FROM HOME IT HAPPENS WAY TO MUCH AND THE FACT THAT THEY CANT FIX THIS PROBLEM IS RIDICULOUS NO ONE SHOULD HAVE TO DEAL WITH THIS I HAVE NOW BEEN IN A RENTAL FOR 3 WEEKS IM SICK OVER THIS I LOST MY CAR IN SANDY AND BOUGHT THIS STUPID ONE TO REPLACE THAT AND NOW IM TRYING TO FIX MY HOME AND A CAR I PAY CASH FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705506April 14, 2015
ELECTRICAL SYSTEM
STUCK IN THE MIDDLE ON NOWHERE TWICE WITH 2 YOUNG CHILDREN! STARTED HAVING PROBLEMS ON THE HIGHWAY ON MY WAY HOME. STARTED FINE IN THE AM BEFORE LEAVING FAMILIES HOUSE. AFTER STOPPING FOR GAS I WAS DRIVING THE JOURNEY WHEN IT LOST ELECTRICAL POWER WHILE DRIVING HOME CAUSING RADIO SHUT OFF, LIGHTS ON DASH CONTINUED TO FLASH (ABC, TRACTION CONTROL,AIRBAG) WAS ABLE TO GET HOME AND VEHICLE RPM'S WENT TO 4000 AND SHUT ITSELF COMPLETELY OFF. 3RD INCIDENT WAS ON 4/6/15 DRIVING VEHICLE BACK TO TEXAS TO AUTO SHOP TO BE WORKED ON, COMPLETELY SHUT OFF 4 TIMES WITHIN A 20 MILE DRIVE AND RPM'S CONTINUED TO JUMP EACH TIME BEFORE SHUTTING OFF BETWEEN 4000-5000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705565April 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE KEY FAILED TO TURN OVER IN ORDER TO RESTART THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER MORE THAN THREE TIMES DUE TO THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705608April 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE CHECKING THE OIL LEVEL ON THE VEHICLE AND REPLACING THE DIP STICK, THE CONTACT TOUCHED THE BATTERY WITH THE DIP STICK AND SPARKS CAME FROM THE VEHICLE. THE END OF THE DIP STICK TURNED RED. THE VEHICLE WAS NOT POWERED ON AT THE TIME. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. THE VIN WAS UNAVAILABLE. ..UPDATED 05-26-15 *BF UPDATED 9/172015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705671April 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER BEING PARKED FOR TEN HOURS; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 5/18/15*CN UPDATED 10/5/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705697April 14, 2015
SERVICE BRAKES
I WAS ATTEMPTING TO DRIVE OUT OF THE DRIVEWAY AND PUT THE CAR IN REVERSE. THE CAR WOULD NOT GO. I ENSURED THAT THE SAFETY BRAKE WAS NOT SET AND THAT THE CAR WAS INDEED IN REVERSE. THE CAR WAS IN REVERSE AND THE SAFETY BRAKE WAS NOT SET. I GAVE THE CAR A LITTLE EXTRA ACCELERATION AND IT FELT LIKE I RAN OVER SOMETHING. I LEARNED THAT THE REAR BRAKES SEIZED. I'M NOT SURE, BUT I BELIEVE THAT THIS CAN COMPROMISE THE BRAKING ABILITY OF THE CAR. IT APPEARS THAT THERE IS AN INDENTATION IN THE ROTORS FROM WHERE THE BRAKE PADS 'SET.' I HAD A SIMILAR PROBLEM WITH THE CAR WHEN THE MILEAGE WAS BETWEEN 3,000 TO 5,000 MILES AND THE DEALERSHIP REPLACED THE REAR PADS/ROTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705240April 12, 2015
ELECTRICAL SYSTEM
RANDOM ELECTRICAL ISSUES WHEN EITHER THE (1) DRIVERS SIDE DOOR IS OPENED WHEN THE CAR IS RUNNING, OR (2) WHEN THE CAR IS FIRST STARTED. WINDSHIELD WIPERS START GOING, ALL THE PANEL LIGHTS START BLINKING, INTERIOR SOUNDS BEEPING, AND GAS INDICATES ON EMPTY. THIS CONTINUES UNTIL THE CAR JUST DECIDES TO STOP. I AM AFRAID I AM GOING TO HAVE A TOTAL ELECTRICAL FAILURE WHILE DRIVING. I HOPE AND PRAY THIS BECOMES A RECALL SOON. IT'S VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704902April 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/29/15*CN UPDATED 9/17/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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