Dodge Journey Complaints

5,556 consumer complaints on file.

#11627974November 29, 2024
AIR BAGS
The contact owned a 2019 Dodge Journey. The contact stated that while the vehicle was completely stopped, another vehicle driving at 55 MPH rear-ended his vehicle. There were no air bags deployed upon impact. The contact mentioned that the owner's manual had verbiage that contradicted that air bags do not deploy when involved in rear-end collisions. The contact stated that the trailer hitch absorbed the majority of the impact from the crash. The contact suffered whiplash, but medical attention was not received. The fire department and police arrived on the scene. Police and fire department reports were filed. The vehicle was able to be driven away from the crash site. The contact stated that the following week, while driving, all of the air bags deployed without any impact. The contact suffered a concussion, and his dog, who was sitting in the rear center seat, died as a result of his injuries. The fire department and police arrived on the scene. The Police and fire department filed reports for the second time. Medical attention was not received. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure, and their insurance adjuster informed the contact that the air bags performed as designed to not deploy in a rear-end collision. The failure mileage was approximately 80,000. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11627980November 29, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
Since I have owned this vehicle, the wiring for the backup camera has been wrong since purchase. The image is fuzzy, sometimes non-existent, and if it is it is upside down. The radio works when it wants to. The headlights keep filling with moisture no matter how many times I get it fixed. The windshield wiper will no longer spray the fluid to clear the windshield (after about owning it for a year) and the speedometers have been off since purchase. I bought the car brand new and just found out you’re supposed to report this stuff here. Please look into these issues with this vehicle, as the previous journey years also had the majority of these issues and have had those parts recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627632November 27, 2024
UNKNOWN OR OTHER
My car stalled and showed the check engine light. I took it to my usual repair shop. The first diagnostics indicated coils and spark plugs were the problem. So they we re fixed. Shortly (a few miles) after the repair, the car stalled. The second diagnostic at the shop indicated a new battery was needed. That was installed. (A few more miles after this repair) the car c ontinued to stall. For the third diagnostic, I was told to take it to a transmission shop.(and "I wouldn't drive it til it was repaired") I had it towed to a transmission shop. They rebuilt the transmission, and found (what I consider the reason for a recall) the flex plate had its center torn out. This may have caused shards to damage parts of the engine. There was a lot of fluid leakage and they had to install a new radiator. They wanted me to have them check it out in 2 weeks. In less than a week the car stalled and died,(thankfully in a parking lot) with all the dashboard warning lights. I was close to a dealer, so I had it towed to the Dodge dealer, hoping they would know how to fix it. There was still a lot of fluid leakage. They replaced the radiator and other stuff, and for the past week or so it is driving well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627759November 27, 2024
SERVICE BRAKES
ABS module failure for my 2014 Dodge Journey This vehicle had a recall R61: Anti-Lock Brake System (ABS) control module on about 275,600 of the above vehicles may have a ground wire eyelet on the right front shock tower that allows water to wick through the ground wire case and into the ABS module. Moisture in the ABS module could disable the ABS and/or Electronic Stability Control (ESC) system(s). The lack of a functioning ABS and/or ESC system(s) could change the braking and/or handling characteristics of the vehicle and cause a crash without warning. Dodge has confirmed that the ABS connector was cleaned and heat shrink was added to this vehicle on Jan 4, 2016. However in October 2024 the ABS module (part number 68194693AF) on my Dodge Journey failed and required replacement. I was required to pay out of pocket for this safety hazard. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627318November 25, 2024
UNKNOWN OR OTHER
The car will completely stop/stall out (odometer drops to 0) at a stop whether it’s a stop sign, red light, traffic. I have to put it into park and press the button to restart it again, and sometimes it will stall out again once putting it back into drive if I don’t immediately drive off pressing the gas pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627077November 24, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Lighting bolt with parentheses came on along with off road sign. I was unable to accelerate past 20 mph and then I just rolled to a stop in morning traffic with my flashers on. I took it to dealership and they replaced my key battery since I told them i was also having problems lock and unlocking my car. I was told this should solve the problem. It did for about 3 weeks now lights back on car won’t accelerate only till and it’s shaking bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626426November 20, 2024
BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen failed to display an image. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624957November 13, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Dodge Journey. The contact stated while driving 10 MPH and depressing the brake pedal, the brake pedal went to the floorboard and the vehicle failed to respond as needed. The vehicle was taken to the dealer where it was diagnosed that the ABS module was failing and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 15V675000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC). The manufacturer was not notified of the failure. The failure mileage was 99,784.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624718November 12, 2024
UNKNOWN OR OTHER
The backup camera fails to work daily. It started out once in a while. Then it became more and more frequent. Every once in a while it will come on, but only for a few seconds. The image may or may not be upside-down. This has been reported with other 2019 Dodge Journey vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623995November 7, 2024
ELECTRICAL SYSTEM
The contact owns a 2018 Dodge Journey. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed failures with the transmission, catalytic converter, and motor mounts. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V524000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623909November 6, 2024
FUEL/PROPULSION SYSTEM
My 2018 dodge journey has a bad oder of gas when I am sitting at a light or in a drive thru. It's scary to drive at times since the odor is so bad. It gets worse when the heat is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623470November 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Dodge Journey. The contact stated that while the vehicle was parked the ABS warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS Module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623102November 1, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
While driving the car, car stalled and began displaying the lightning bolt icon on the cluster. The power steering stopped working and the brake was very stiff and hard to depress. I pulled off the road and waited a few minutes and started the car again. The idle was very rough, icon was still displayed on the cluster, and car began jerking and stalled again. I had the vehicle towed to the house and began looking into the issue. Error codes read on the car was P0365: Camshaft Position Sensor “B” Circuit, and the red lightning bolt indicating an issue with the electronic throttle body. The battery was taken out and tested bad so it was replaced. The throttle body was cleaned and tested good. When I tried to start the car after the codes were cleared, the vehicle attempted to start but wasn't able to turn over fully. The P0365 code returned. I then had a mechanic come check out the car to see if he could do anything to help. He determined that the valves in the engine were bent and the cars timing was off. With all of this being said, This issue I am complaining about is the P0365 Camshaft sensor code. There was a recall for the camshaft sensors in some 2016 Dodge Journeys but my VIN did not fall in that range. When I called FCA, I was told there was nothing to be done because my VIN wasn't included in the recall. A bad camshaft sensor would cause all of the issues that I am experiencing with the car. If the sensor is bad or doesn't perform as it should, it could effect the overall timing of the engine's firing sequence, causing stalling, failure to start, and damage to the engine, like in my case with the bent valves. This incident posed a severe safety risk to myself and the other drivers around me due to the loss of power steering and partial loss of braking ability. Luckily this incident did not occur on the interstate or major highway, where there are speeds in excess of 55 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622989October 31, 2024
UNKNOWN OR OTHER
Back up camera stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622418October 29, 2024
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I’ve had to replace the thermostat 4 times in 6 months, PTO was just repaired and now it fails to accelerate past 2000 rpm, transmission is clunking when shifting. I just got my car back from the Chrysler dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622378October 28, 2024
UNKNOWN OR OTHER
My 2016 dodge journey sxt is currently having transmission problems and is stuck in 3rd gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621693October 24, 2024
SEATS
While care was parked, daughter (11yo) leaned around passenger seat with her forearm against the left side of the head rest to talk to her mother. Randomly and suddenly the head rest safety mechanism deployed. No one was seriously injured but it did leave a mark on my daughter's arm. Looks like the plastic inside is cracked on the right side where the pin holds the restraining pin that keeps the headrest from deploying. Have not taken yet to the dealer. There were no warning signs prior to deployment. Potentially could've been worse if someone was sitting in the seat when it occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621351October 22, 2024
SEATS
My active headrests on the front seats have suddenly sprung, i.e. they have opened up. The car was parked in my yard, no other vehicles around, no accident/fender bender. I went out one day and the headrests were both opened up. This is a known problem for Dodge (at the time it happened, I researched) and they did extend the warranty for ten years; however, my vehicle is a 2010 so past that extended warranty. This is an expensive fix. I am a senior on a fixed income and wonder if there is any way to remedy this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621369October 22, 2024
SEATS
Passenger Side Head Rest deployed. Plastic Clips Broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621136October 21, 2024
SEAT BELTS
Seat belt beeper stoped working. Seat belt gets stuck out. Now cut the seat belt holder thing. Does not protect. Does not lock does not hold back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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