Dodge Journey Complaints

5,556 consumer complaints on file.

#11764844September 16, 2026
AIR BAGS
Air Bag in the steering wheel. we took it back to the dealership for them to fix or do something about it and they refused to. No warning at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764861September 16, 2026
POWER TRAIN
The powertrain control module went out on my dodge and caused the car to be stuck in limp mode which could cause an accident if driving on the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763331September 10, 2026
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
Won't start sometimes. This is because the BRAND NEW battery is slowly draining. Yet nothing has been left on, no lights, doors all securely shut. Nothing is left on that's visible anyway. Left me stranded and had to get towed or jumped. The battery is brand new as I mentioned. Afraid it's going to stall out on me and even not start up when I turn it off to run into the store! Even though I have been charging the battery until someone can figure this out, I don't trust it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763334September 10, 2026
STRUCTURE:BODY, UNKNOWN OR OTHER
Back hatch/door/trunk does not close and latch.This is dangerous because things could fly out. I find it very odd that this vehicle doesn't have a trunk release from the inside and you have to manually open it and get out of the vehicle. No button option on key fob to open the "truck" or hatch either. Never had a vehicle without a release to open it from inside the vehicle. I pick up grocery orders and have to get out every time. Anyway it is malfunctioning now and not closing/latching.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761204September 1, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2016 Dodge Journey. The contact stated that while the vehicle was parked, the driver’s side headrest exploded. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 145,490.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761448September 1, 2026
ELECTRICAL SYSTEM, ENGINE
Sitting at red light and with out warning car turns off I place it in park and try to start car again as soon as I push the ignition to crank the car a huge explosion from under the hood blew the hood backwards striking the a-piler to the driver's door trapping me inside the car as flames were observed coming through the dashboard had to forcefully kick driver side window out of frame to dive out of the car because the door being jammed shut
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11760865August 31, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
On Friday, August 28, 2026, my wife entered our 2014 Dodge Journey and found that the drivers side head rest had burst open. The vehicle was parked in our driveway. Thankfully neither of use were driving the vehicle when this occurred, as this could have caused an accident. There was no warning from the vehicle that this would occur. We found online that there was a warranty extension (which has expired), but that seems inadequate for such a safety hazard. The headrests should have been recalled and replaced. I contacted Dodge customer support and they said that I need to pay for the repair since the extended warranty expired. Their problem, my expense, inadequate solution on their end. Not cool.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760506August 28, 2026
ENGINE
Car overheared i was checking on regular basis to maybe sure it haf coolant.warning lights didnt come on.temperature gage was normal. Oil hot came o. 2 times with temperature gage just fine .sone who the upper inlet on top radiator hose broke off into the hose . No sign no warning car just kept driving fine . Also a clicking soumd occauisonally from dash sounds like coming from drivers side behind dashboard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759928August 27, 2026
POWER TRAIN
On the morning of August 26, 2026, my 2017 Dodge Journey 2.4L was brought to DeLand Chrysler Dodge Jeep Ram for federal safety Emissions Recall Z98, which required updating the software calibration on the Powertrain Control Module (PCM). The vehicle was scanned by the dealer at check-in (116,561 miles) and had zero transmission faults. The technician updated the PCM, and the dealer put 2 miles on the vehicle during service. Within 4 minutes of leaving the property, while accelerating to 50 MPH on a public roadway, the vehicle suffered a catastrophic loss of power and total transmission failure. The vehicle dropped completely out of gear, would roll backward while shifted into Drive, and completely refused to engage Reverse. If the vehicle was key-cycled off and on, it would move only one foot before the computer panicked, dropping it back into an immediate neutral state and free-revving the engine. The failed recall modification rendered the vehicle an immediate highway safety hazard. The dealership is actively refusing to honor the recall warranty or inspect the failed safety component. Stellantis corporate case number is 97915298.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759940August 27, 2026
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Dodge Journey. The contact stated that while driving, the ABS, brake, and traction control warning lights remained illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the ABS module had failed and needed replacement. The vehicle was not repaired. The contact was informed by the mechanic that the replacement ABS module was no longer available from the manufacturer. The contact associated the failure with NHTSA Campaign Number: 15V675000 (Electronic Stability Control(ESC), Service Brakes, Hydraulic); however, the VIN was not included in the recall. The contact stated that the vehicle experienced the same failure as described in the recall. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759321August 25, 2026
AIR BAGS, EXTERIOR LIGHTING
First Complain is that I was driving my 2018 Dodge Journey SE 2.4L across the interstate in [XXX]. My friend was sitting in the Passenger's seat when all of a sudden a loud popping noise happened and the airbag in the headrest popped out and almost hit my friend in the head. The second issue is that the headlight assemblies that was replaced under a recall in 2022-2023 due to a reflective issue. Well the the recall assemblies are now collecting moisture bad and are blowing my headlight bulbs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758733August 22, 2026
ELECTRICAL SYSTEM
When starting my car and turning on my air or heat component the front will turn on but the components in the middle won’t! You have to hit the panel to make it turn on and when your driving the middle component shuts off losing power and dims the lights and dash lights with radio screen! I’ve had this issue since I purchased this car 3yrs ago and the business just says oh they have that issue why do I have to pay to rewire my electrical system and paying over $17k for this vehicle it should have been covered by the warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757940August 19, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
see attached documetn
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11757898August 19, 2026
BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact was informed that an unknown recall was not associated with the VIN. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received an unknown recall notification with a similar failure description; however, the VIN was not under recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757835August 18, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
On two separate occasions my doors have locked on there own while I was inside the car and I was not able to open the doors or manually unlock the door. My front lock levers are long enough that you can get a decent grip to pull them up and in normal cases they unlock pretty easy. But when they lock on your own I don't think you get pul) them up with a pair of vice grips. Both levers on the back doors drop almost all the way into the door panel. Most people probably can't open them even without them being glitched.. The only way I was able to unlock them was by the key fob. The unlock switches are useless as well. The changes of it happening are slim but if it happened during a flood or fire and I didn't know to use the key fob. There was no threat to me either time it happened and I still somewhat panicked. Lucky or I guess unlucky for me I knew it was probably a electrical problem since I also have some electric problems that happen as long as the main battery is connected. Key fob and key could be in another universe and my wipers will move, my horn will randomly go off. I've not had a horn since my mother bought me the vehicle. There is more and these seem to come and go. My doors random lock after I shut the doors. I have left my keys on the dash shut the door and got locked out. Once my dog's where in the car and it was hot inside. Luckily the locksmith was 2 minutes away and I didn't have to break a window. Another time the same thing happened with my dogs in the car and it instantly unlocked it self. The only other time it's happened when my keys were in the car I got my dog to step on the switch and unlock it. Now I just don't leave my keys in the car. Also every now and then my dash lights cannot go up to the brightest level because it turns on my interior lights before I can get to that level. So I have to keep them on dim or ride around with my dome lights on. Dodge wont calibrate a new computer. Ends up being a lot of $ to stay safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757433August 17, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rearview camera not working. I received a recall notice and 2 days later my rear view camera stopped working, but for some reason my vehicle is not on the list to be repaired?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757288August 16, 2026
UNKNOWN OR OTHER
The factory-installed ParkView rear backup camera on my 2018 Dodge Journey is suffering from an intermittent, severe component failure. The video display randomly flips completely upside down while reversing. Frequently, the system fails entirely, leaving a completely blank or black screen on the center infotainment console.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757289August 16, 2026
ELECTRICAL SYSTEM
My rear view camera shows a black screen when the vehicle is put in reverse. It is not a fuse problem. That has been checked. I have resorted to “the old fashioned way” of looking behind either side when backing up. It’s just terrifying because you can’t see all that the rear view camera shows and since it’s not working I don’t get the noise alerts when getting close to something
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757194August 15, 2026
ELECTRICAL SYSTEM
While driving, the electric window and doorlock module started smoking. It was a heavy white smoke. There were no warning lamps or messages. I smelled the smoke and burning of plastic immediately before I even saw the smoke. I pulled over to a safe spot, turned off my vehicle, grabbed my purse and keys and waited for help/assistance. The buttons of module are melted, my window is stuck, and the component is severely melted below the surface of armrest/window doorlock module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756909August 14, 2026
UNKNOWN OR OTHER
Every day when I backup my 2019 Dodge Journey I can not use my rear view mirror to safely backup ? Why ? Because the rear view camera which is still is in recall status is located within the rear view mirror and blocks out my ability to use the mirror. How much longer will I have to wait for Chrysler to rectify this safety hazard ? Don't tell me soon. I have had this issue for 2 years now. I received the recall notice a year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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