Dodge Journey Complaints

5,556 consumer complaints on file.

#10888661July 26, 2016
UNKNOWN OR OTHER
POWER SUPPLY TO TIPM BECOMING HOT AND MELTING TIPM HOUSING SURROUNDING CONNECTION. RANDOM HORN HONKING, REMOTE START DOESN'T WORK, CLICKING FROM TIPM, DRAW FROM TIPM DRAINING BATTERY WHEN VEHICLE NOT RUNNING(OVERNIGHT). NO REPLACEMENT PARTS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888845July 26, 2016
ELECTRICAL SYSTEM
VEHICLE LOST ALL ELECTRICAL POWER WHILE DRIVING, ENGINE DIED, WITH ASSOCIATED LOSS OF STEERING POWER, BRAKING POWER, ETC. AFTER STOPPING, PLACING TRANSMISSION IN PARK, REMOVING KEY ("FOBIK"), AND REPLACING IT BACK TO TURN THE IGNITION SWITCH, ELECTRICAL POWER RETURNED AND ENGINE STARTED. I HAD JUST EXITED THE STREET INTO A PARKING LOT (LOSS OF POWER OCCURRED AS I COMPLETED RETURNING THE STEERING WHEEL TO CENTER AFTER TURNING FROM STREET) AND STALLED BLOCKING TRAFFIC THROUGH THE LOT UNTIL I RESTARTED THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888320July 25, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888182July 25, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HORN/ALARM GOES OFF WHILE I'M DRIVING OR WHILE CAR IS PARKED IN DRIVE WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887851July 22, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WAS FILLED WITH WATER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,527.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887628July 21, 2016
SERVICE BRAKES
PURCHASED AT MONROEVILLE DODGE PITTSBURGH PA. MY BRAKE CALIPERS HAD BECOME DISCOLORED AND I BECAME CONCERNED. I ASKED THE SERVICE REPRESENTATIVE TO INSPECT MY BRAKES AND BRAKE CALIPERS. I WAS INFORMED THERE WAS NOTHING WRONG. I DID TAKE PICTURES OF THE BRAKE CALIPERS ON ALL FOUR WHEELS AND FOUND THE DISCOLORATION THROUGH OUT THE CAR. I FIND THIS UNACCEPTABLE FOR A NEW CAR AND FORWARDED MY COMPLAINT TO DODGE.COM. I HAVE YET TO RECEIVE A RECALL OR NOTICE THAT MY COMPLAINT WAS REGISTERED. AT THIRTEEN MONTHS I HAD TO HAVE MY FRONT ROTORS RESURFACED FOR A FEE $125.00. THE SERVICE MANAGER STATED I JUST MISSED THE ONE YEAR ON BRAKES ON I HAD TO PAY. MY BRAKE CALIPERS ARE STILL DISCOLORED NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886143July 20, 2016
SERVICE BRAKES, ENGINE, STEERING
VEHICLE STALLS RANDOMLY WHILE DECELLERATING, BRAKING, STOPPED OR DRIVING. ALL ELECTRICAL COMPONENTS REMAIN OPERATIONAL (A/C. RADIO, GAUGES, ETC.) BUT BRAKING AND STEERING BECOME DIFFICULT. YOU MUST COME TO A STOP, PARK AND RESTART THE VEHICLE. THIS HAS HAPPENED THREE TIMES NOW, TWICE TO MYSELF AND ONCE TO MY WIFE. TWO DEALERSHIPS HAVE FOUND NO ISSUE SO NOTHING CAN BE DONE. I AM AT THE END OF MY OPTIONS AND FEAR FOR THE SAFETY OF MY FAMILY. PLEASE ADVISE ME OF MY OPTIONS BEFORE ONE OF US IS HURT OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885479July 18, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/23/16*LJ UPDATED 10/05/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885017July 15, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE HORN/ALARM WILL SOUND RANDOMLY AND FOR NO APPARENT REASON, OFTEN GOING DOWN THE ROAD OR IN THE MIDDLE OF THE NIGHT. THE KEYFOB WILL LODGE IN AND THE ENTIRE ELECTRICAL SYSTEM IS "DEAD". REPLACED BATTERY THINKING IT WAS BATTERY ISSUE. ENTIRE ELECTRICAL SYSTEM IS "DEAD" EVERY FEW DAYS. THERE IS A STRANGE DRAG/CLICK SOUND WHEN TURNING WHEEL. MANY OTHER ELECTRICAL ISSUES THAT ARE BIZARRE AND COMPLETELY RANDOM. AT TIMES YOU HAVE TO START, KILL, RESTART ENGINE AND FINALLY WILL GO IN GEAR. I KEEP CHECKING FOR RECALLS AS THIS APPEARS, THROUGH MULTIPLE POSTS I HAVE READ, TO BE AN ISSUE WITH THIS YEAR MODEL. I CAN'T AFFORD TO KEEP TAKING TO DEALERSHIPS FOR ISSUES THAT CLEARLY ARE RELATED TO THE MANUFACTURING OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885090July 15, 2016
SERVICE BRAKES
TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE BRAKES FAILED WHEN HE ATTEMPTED TO SLOW DOWN THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A TREE. THE ABS LIGHT ILLUMINATED WHEN IT STARTED RAINING. THE DRIVER SUSTAINED CUTS AND BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER DEEMED DESTROYED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS AN UNKNOWN RECALL FOR THE ANTILOCK BRAKES. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10884847July 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884840July 14, 2016
AIR BAGS
WHEN I START THE CAR TO PUT IN DRIVE , THE SEAT BELT LIGHT COME ON, I TOOK IT TO SPARTANS TO GET CHECKED OUT ANY TOLD ME IS A AIRBAG MALFUNCTION, HE CALLED TO GET THE PART FOR THE CAR AND CHRYSLER SAY IT WAS BACKED UP ON THE PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884946July 14, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, SEAT BELTS
ELECTRICAL SYSTEMS DON'T WORK ALL THE TIME SUCH AS RADIO. BURNING SMELL. SEAT BELT STOPPED WORKING LAST YEAR HAD TO REPLACE ENTIRE UNIT. PTO WENT OUT 8 MONTHS AFTER 6 MONTHS PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884301July 12, 2016
ELECTRICAL SYSTEM
THE UCONNECT TOUCH SCREEN SYSTEM WENT BLANK AND THE UCONNECT TOUCH HAND CONTROLS ALONG WITH THE SWITCH BANK CONTROLS STOPPED WORKING. THIS MEANS NO HEAT OR AC CONTROL AND NO RADIO/VOLUME CONTROL. EVEN THOUGH THIS HAPPENED IN MID SUMMER, IF IT HAD HAPPENED IN WINTER, THERE IS NO CONTROL OF DEFROST SYSTEM AND A POTENTIAL DRIVING HAZARD. THE DEALER DIAGNOSED THE PROBLEM AS A FAULTY TELEMATICS GATEWAY MODULE AND THE WHOLE RADIO SYSTEM NEEDS TO BE REMOVED TO REPLACE IT. COST $800 TO FIX!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884369July 12, 2016
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I TOOK MY VEHICLE IN TO THE DEALERSHIP FOR THE RECALL TO UPDATE THE COMPUTER. AFTER HAVING THE RECALL FIXED IN MAY 2016, I WAS TURNING LEFT FROM A COMPLETE STOP AT A STOP LIGHT AND THE VEHICLE STARTED MISSING, IT WOULD NOT ACCELERATE PROPERLY, AND THE ENGINE LIGHT STARTED FLASHING. THIS WAS ON 6/2/16. THE VEHICLE WAS RUNNING REALLY ROUGH, AS THOUGH IT WAS GOING TO STALL. I CAME TO A COMPLETE STOP AT THE NEXT TRAFFIC LIGHT , THE ENGINE LIGHT QUIT FLASHING & APPEARED SOLID. IT STOPPED MISSING, BUT THERE WAS A DEFINITE LACK OF POWER AND ACCELERATION CAPABILITY. I GOT THE VEHICLE BACK TO DEALER ON 6/3/16. AGAIN UNABLE TO RECREATE INCIDENT, SO THEY RERAN THE COMPUTER UPDATE FROM THE RECALL, CLEARED CODES & TURNED CHECK ENGINE LIGHT OFF. ON 7/2/16, I WAS ONCE AGAIN SITTING COMPLETELY STOPPED AT A TRAFFIC LIGHT GETTING READY TO TURN LEFT. WHILE IDLING AT STOP LIGHT CHECK ENGINE LIGHT STARTED FLASHING AGAIN & THE VEHICLE STARTED RUNNING ROUGH. I WAS TURNING INTO A PARKING LOT FOR A SHOPPING CENTER. AS I ATTEMPTED TO PULL INTO A PARKING SPOT THE VEHICLE STALLED HALF IN THE PARKING SPOT. I PUT THE VEHICLE IN PARK AND WAS ABLE TO START IT BACK UP AND PULL THE REST OF THE WAY IN THE SPOT. AFTER BEING IN THE STORE ABOUT AN HOUR, WE CAME BACK OUT, THE VEHICLE STARTED, BUT AGAIN HAD A DEFINITE LACK OF POWER. AFTER DRIVING IT LESS THAN A MILE, IT STALLED OUT AGAIN WHILE SLOWING DOWN TO COME TO A STOP. WE WERE ABLE TO START THE VEHICLE BACK AND GET IT BACK HOME, STILL WITH A DEFINITELY LACK OF POWER, AND PARK IT FOR THE HOLIDAY WEEKEND. AFTER THE HOLIDAY, ON 7/5/16, I TOOK THE VEHICLE BACK TO THE DEALERSHIP. ONCE AGAIN THEY CAN'T FIND ANYTHING WRONG, HAVE CLEARED CODES, TURNED OFF CHECK ENGINE LIGHT & ADVISED ME TO COME PICK IT UP. I CHATTED WITH DODGE CUSTOMER SERVICE AND THEY CLAIM TO BE UNAWARE OF THE ISSUE OR ANY RESOLUTION. TRANSCRIPT ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884101July 11, 2016
STEERING
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (STEERING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883980July 11, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 55 MPH, THE BRAKES PULSATED AND PREVENTED THE VEHICLE FROM STOPPING PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883549July 8, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883578July 8, 2016
SERVICE BRAKES, ENGINE, STEERING
I HAD 2016 DODGE JOURNEY BOUGHT FROM SUPERSTITION DODGE IN MESA ARIZONA. THE ENGINE SHUTS OFF BY ITSELF WHILE BRAKING AND ONE TIME WHILE DRIVING. WHEN ENGINE SHUTS OFF THE CAR LOOSES POWER STEERING AND BRAKES. THIS COULD CAUSE FETAL ACCIDENT AND MAY BE DEATH. I CONTACTED DODGE TEMPE ARIZONA. I WENT TO THEM AFTER IT HAPPEN FIRST TIME AND THEY SAID NO ERROR CODE AND IT COULD BE A GLITCH!! THEN WHEN IT HAPPEN FOR SECOND AND THIRD TIME AND I WAS ABOUT TO MAKE AN ACCIDENT, I CONTACTED THEM AGAIN AND CONTACTED DODGE COMPANY. THEY OPEN A CASE # 29588743. AND TEMPE DODGE TOOK AGAIN FOR OVER A WEEK AND THEY WERE NOT ABLE TO FIND THE ROOT CAUSE. THEY WANT TO GIVE ME THE CAR BACK AND I AM AFRAID ABOUT MY FAMILY SAFETY AND PEOPLE AND CARS IN THE STREET. I CONTACTED DODGE AGAIN AND THE CASE MANAGER NAME IS [XXX] . SHE SAID THERE NOTHING SHE CAN DO AND SHE WANTS TO CLOSE THE CASE. THEY DO NOT CARE AND THEY WANT TO GIVE THE CAR BACK TO ME KNOWINGLY THAT THE CAR COULD HAVE AN ACCIDENT AGAIN IF THE ENGINE SHUTS OFF AND THE CAR FAIL TO BRAKE AND STEER. WHAT HAPPEN IS WHEN DRIVING, SOMETIMES "3 TIMES" WHEN BRAKE "2 TIMES" OR WHEN SLOWING WHILE RUNNING "1 TIME" THE ENGINE SHUTS OFF AND THE IGNITION BUTTON STILL SHOWS RUN AND AC IS STILL WORKING ON THE BATTERY. WHEN ENGINE SHUTS OFF NO BRAKES SO CAR KEEPS MOVING AND STEERING IS VERY HARD TO CONTROL BECAUSE OF LOSS OF POWER. IT IS LIFE THREATENING AND COULD CAUSE DEATH TO PEDESTRIANS AND OR PASSENGERS. PLEASE HELP, I DO NOT WANT MY FAMILY TO GET INJURED OR DIE AND I DO NOT WANT PEOPLE IN THE STREET TO GET INJURED OR DIE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883614July 8, 2016
UNKNOWN OR OTHER
ACTIVE HEADREST FRONT PASSENGER SIDE DEPLOYED FOR NO APPARENT REASON. VEHICLE WAS STATIONARY, PARKED IN DRIVEWAY. NO CONTACT WITH OTHER VEHICLE OR OBJECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey