Dodge Journey Complaints

5,556 consumer complaints on file.

#10903775September 6, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE DEALER INDICATED THAT THE PARTS WERE ON A NATIONAL BACK ORDER. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904248September 6, 2016
SERVICE BRAKES, UNKNOWN OR OTHER
I RECEIVED TWO RECALLS ON THE ABOVE VEHICLE. THE FIRST SAYS THE ENGINE BEAUTY COVER MAY COME LOOSE AND COME IN CONTACT WITH CATALYTIC CONVERTER RESULTING IN A FIRE. THE SECOND HAS TO DO WITH A GROUND WIRE ON THE RIGHT FRONT SHOCK OF THE ANTI-LOCK BRAKE MODULE. THE WIRE ALLOWS WATER TO WICK THROUGH INTO THE ABS MODULE WHICH CAN DISABLE THE ABS AND/OR THE ELECTRONIC STABILITY CONTROL. THE LACK OF FUNCTIONING ABS AND/OR ESC SYSTEMS COULD CHANGE THE BRAKING AND/OR HANDLING CHARACTERISTICS OF THE VEHICLE AND CAUSE A CRASH WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903166September 1, 2016
ELECTRICAL SYSTEM
THE HORN GOES OFF INTERMITTENTLY SOMETIMES JUST SITTING IN THE DRIVEWAY. THIS IS DANGEROUS AS FELLOW MOTORISTS OR PEDESTRIANS THINK THAT I AM BLOWING MY HORN AT THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899770August 31, 2016
SUSPENSION
AXLE NUTS - 2013 DODGE JOURNEY, FELT AS THOUGH THE VEHICLE WAS GOING TO BUCKLE UNDER THE FRONT END, ESPECIALLY IF I HAD TO MAKE A SUDDEN STOP. I LOUD CLUNK TYPE NOISE WOULD ACCOMPANY THE JOLT FEELING. BEGAN OCCURRING MORE OFTEN, TO INCLUDE WHEN VEHICLE WOULD SHIFT. TOOK IT INTO THE SHOP THE FIRST TIME, AND THE ORDER WAS WRITTEN UP AS 'RE-TORQUE THE AXLE NUTS'. ISSUE CONTINUED, BUT WAS ALWAYS DESCRIBED AS 'COULD NOT DUPLICATE THE ISSUE'. AFTER NUMEROUS ATTEMPTS, I WAS TOLD THAT THEY HAD TO REPLACE THE AXLE NUTS AS IT LOOKS AS THOUGH THEY HAD BEEN COMPROMISED. I INFORMED THEM OF THE PREVIOUS FIX, AND WAS TOLD THAT YOU CAN NOT RE-TORQUE AXLE NUTS, THEY SHOULD HAVE BEEN REPLACED. THE DEALERSHIP TRIED TO MAKE ME PAY, AS IT WAS SOMETHING NOT COVERED UNDER WARRANTY UNTIL I BROUGHT UP WHAT THEY HAD DONE, SO THEY TOOK THE LOSS. I WOULD THINK THAT THE AXLE NUTS SHOULD HAVE NEVER BECOME LOOSE TO BEGIN WITH, AS IT SEEMS AS IF IT WOULD BE A HIGH RISK FACTOR IN LIABILITY. FIRST OCCURRENCE: NOVEMBER 2014 SECOND OCCURRENCE: AUGUST 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899818August 31, 2016
ELECTRICAL SYSTEM
THE HORN BLOWS BY ITSELF AT ALL DIFFERENT TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899551August 30, 2016
SERVICE BRAKES, SUSPENSION, UNKNOWN OR OTHER
IN JUNE 2016 I TOOK MY CAR TO BETTEHAUSEN DODGE IN TINLEY PARK, IL. THEY DID SOME REPAIRS AND SINCE THEN THE HORN GOES OFF BY ITSELF. THE CAR CAN BE PARKED WITH THE MOTOR OFF OR YOU COULD BE DRIVING IN TRAFFIC AND THE HORN WILL BLOW. I TOOK THE CAR BACK TO BETTENHAUSEN IN AUGUST 2016 THEY DID ANOTHER COMPUTER UPDATE AND THE HORN IS STILL GOING OFF BY ITSELF. THE HORN WAS FIND UNTIL I TOOK IT TO BETTENHAUSEN IN JUNE. ONCE THEY FINISHED WORKING ON IT THEY HORN BLOWS SPORADICALLY. AGAIN IN AUGUST 2016 I HAD MY CAR TOWED TO BETTENHAUSEN BECAUSE THE CAR BROKE DOWN. UPON BETTENHAUSEN REVIEWING MY CAR THEY STATED IT WAS THE HEATER HOSE, A GASKET AND THE ANTI FREEZE BOTTLE HAD A HOLE IN IT. IT COST ME $582.00 FOR THAT REPAIR. THE SERVICE DEPARTMENT ALSO INFORMED ME THAT I NEEDED FRONT AND REAR MOTOR MOUNTS BROKEN, FRONT AND REAR STRUTS BLOWN OUT, FRONT AND REAR BRAKE PADS AND ROTORS WARPED AND WORN, RIGHT REAR WHEELING BEARING EXCESSIVE NOISE. THESE ARE MAJOR REPAIRS AND WILL COST MAJOR MONEY. WHY DIDN'T BETTENHAUSEN INSPECT MY CAR THOROUGHLY IN JUNE WHEN IT WAS TOWED IN? I THINK THESE THINGS WERE WRONG WITH THE CAR IN JUNE BUT IT WAS INSPECTED BY THE SERVICE DEPARTMENT. SO I DROVE AROUND FOR MONTHS WITH ALL THIS WRONG WITH MY VEHICLE. WHAT IF I COULDN'T STOP, OR A WHEEL FELL OFF WHILE I WAS DRIVING THE EXPRESSWAY? IT WAS UNDER WARRANTY IN JUNE AND NOW IT IS NOT AND THESE ARE MAJOR SAFETY HAZZARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899654August 30, 2016
AIR BAGS
THE ORC MODULE ON MY VEHICLE MAY MALFUNCTION DUE TO CORROSION OF THE POWER SUPPLY INTEGRATED CIRCUIT WHICH COULD RESULT IN AN ILLUMINATED AIRBAG WARNING LAMP WITH THE POSSIBILITY OF NO AIRBAG DEPLOYMENT IN A CRASH NECESSITATING AIRBAG DEPLOYMENT OR AN INADVERTENT AIRBAG DEPLOYMENT WITHOUT AN ILLUMINATED AIRBAG WARNING LAMP. AS OF JANUARY 2016, PARTS WERE NOT GOING TO BE AVAILABLE UNTIL AN ESTIMATED TIMEFRAME OF THE SECOND QUARTER OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899677August 30, 2016
ELECTRICAL SYSTEM
MULTIPLE BUTTONS ON THE DRIVERS SIDE DOOR PANEL SUDDENLY STOPPED WORKING (FRONT WINDOWS, SIDE MIRROR POSITIONING, AND LOCK/UNLOCK BUTTON) WITHOUT ANY TRAUMA/MANIPULATION EXCEPT FOR BACK WINDOWS BUTTONS WHICH STILL WORK. UPON FURTHER INVESTIGATION, NUMEROUS CONSUMERS HAD SIMILAR COMPLAINTS WHICH WERE FOUND TO BE DUE TO FAULTY FRONT DOOR WIRING HARNESSES THAT WERE REPLACED UNDER CHRYSLER SAFETY RECALL "K07". HOWEVER, MY VEHICLE WAS NOT INCLUDED IN THE MANUFACTURING DATES SPECIFIED BY THE RECALL DESPITE IDENTICAL SYMPTOMS. I BELIEVE THAT THE INABILITY TO ADJUST MY SIDE MIRRORS AND LOCK/UNLOCK THE VEHICLE QUALIFIES MY SITUATION AS A SAFETY HAZARD AND THEREFORE MY VEHICLE SHOULD BE COVERED UNDER THE K07 RECALL ISSUED BY CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10901927August 27, 2016
ELECTRICAL SYSTEM
REAR DOOR LOCKS WILL NOT OPEN WITH THE KEY FOB OR BY PUSHING THE UNLOCK DOOR BUTTON FROM INSIDE THE CAR. IF YOU MANUALL OPEN THE REAR DOORS BY PULLING UP ONT HE KNOB THEY WILL NOT LOCK WHEN DRIVING OR WITH THE KEY FOB OR BY HITTING THE DOOR LOCK BUTOON. THIS IS A KNOWN ISSUE AND DODGE CHRYSLER WILL NOT FIX IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898749August 26, 2016
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
HORN KEEPS GOING OFF FOR NO APPARENT REASON INCLUDING WHILE DRIVING DEALER UNABLE TO FIX WHICH CAUSE A SAFETY CONCERNS FOR OTHERS AROUND ME WHY THIS IS NOT CONSIDERED A SAFETY CONCERN AND A RECALL IS NEEDED BEYOND COMPREHENSION. AGGRAVATION BEHIND THE WHEEL IS NOT GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898944August 26, 2016
ELECTRICAL SYSTEM
THE HORN BLOWS BY ITSELF AT ALL DIFFERENT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898927August 26, 2016
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 50 MPH AND MAKING A RIGHT TURN ON A CURVE, THE VEHICLE STARTED TO WIGGLE. THE CONTACT DEPRESSED THE BRAKE PEDAL, SKID INTO TRAFFIC, AND CRASHED INTO A DITCH; HOWEVER, THE VEHICLE CONTINUED SKIDDING INTO THE BUSHES. AS A RESULT, ALL FOUR WINDOWS FRACTURED. THE VEHICLE WAS TOWED TO THE CONTACTED RESIDENCE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NETS CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10898976August 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898972August 26, 2016
ELECTRICAL SYSTEM
CAR WAS BOUGHT 02/2016. STARTING HAVING START AND ELECTRICAL PROBLEMS IN MARCH 2016 CONTACTED DEALERSHIP IN MAY 2016 HAD KEY REPLACED AND ELECTRICAL REPLACED IN JULY CAR WAS STILL HAVING PROBLEMS. OPENED A CASE WITH DODGE, AND HAVE BEEN TOLD THERE IS NOTHING THAT CAN BE DONE UNTIL THE DEALERSHIP CAN DUPLICATE THE PROBLEM THE CAR STARTS INTERMITTENTLY, RADIO WILL TURN OFF WHILE DRIVING AND TURN ON AT FULL VOLUME THE ONLY HAPPENS IF YOU DRIVE THE CAR. I WILL NOT HAPPEN IF IT SITS IN A PARKING LOG BEING STOPPED AND STARTED EVERY DAY. CAR FAX WILL SHOW THAT THE KEYS AND ELECTRICAL HAVE NOW BEEN REPLACED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899008August 26, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898359August 24, 2016
ENGINE, POWER TRAIN, STEERING
MY 2009 DODGE JOURNEY SXT WILL COMPLETELY SHUT OFF WHILE DRIVING, NOT STOPPED BUT RIGHT IN THE MIDDLE OF DRIVING. THIS HAS HAPPEN 2 TIMES SENSE GETTING IT BACK FROM THE DEALER IN JANUARY FROM TAKING IT IN FOR THE RECALL FOR THIS VERY PROBLEM. THIS IS VERY DANGEROUS AND NOW I AM BEING TOLD TO BRING IT BACK TO THE DEALERSHIP FOR A DIAGNOSTIC TEST TO SEE IF IT RELATED TO THE RECALL AND IF NOT RELATED THEN I WILL HAVE TO PAY FOR THE DIAGNOSIS LOL YEA RIGHT!! I HAVE NEVER HEARD OF A CAR DYING WHILE DRIVING IT. IF I AM TOLD I HAVE TO PAY AS MICH AS ONE PENNY THE ONLY THING I WILL BE PAYING FOR IS A LAWYER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898387August 24, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I CONTACTED THE MANUFACTURER/DEALERSHIP AT BOB CALDWELL ON MORSE RD IN COLUMBUS, OHIO. I WAS TOLD THREE SEPARATE TIMES THEY COULD COMPLETE THE RECALL REPAIRS AND EACH TIME I WAS THEN TOLD THEY CANNOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897917August 23, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE LEFT AND RIGHT TURN SIGNALS AND THE HORN FAILED TO OPERATE WHEN ACTIVATED. IN ADDITION, THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 113,609.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897931August 23, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I TOOK MY CAR TO FIVE STAR DODGE IN WARNER ROBINS, GA TO HAVE THE RECALL (R61) REPAIRS DONE TO THE VEHICLE. WHILE THE DEALERSHIP HAD MY CAR THEY CALLED AND TOLD ME THAT THEY DID THE RECALL BUT MY ABS (ANTI LOCK BRAKE SYSTEM) LIGHT WAS STILL ON WHICH IS WHAT THE RECALL IS FOR AND THEY WOULD LOOK AT IT BUT IT WOULD COST ME THE DIAGNOSTIC FEE IF I DIDN'T GET THE REPAIRS DONE OR THEY WOULD CHARGE ME FOR THE REPAIRS. WHY SHOULD I HAVE TO PAY FOR REPAIRS FOR A PROBLEM THAT WAS RECALLED ON THE VEHICLE? I DON'T UNDERSTAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897975August 23, 2016
ELECTRICAL SYSTEM, VISIBILITY, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE FOB WAS PLACED IN THE IGNITION, THE ENGINE DID NOT START. THE VEHICLE WAS PREVIOUSLY REPARED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT WAS ALSO EXPERIENCING ELECTRICAL FAILURES THROUGHOUT THE VEHICLE. ALSO, BOTH SIDE VIEW MIRRORS WERE NOT WORKING, IN ADDITION TO ALL OF THE DOOR LOCKS, MASTER CONTROL UNIT, AND CHILD SAFETY LOCKS. THE VEHICLE WAS UNABLE TO DETECT THAT THE DRIVER'S SIDE DOOR WAS OPEN. ALSO, THE PASSENGER SIDE WINDOWS WERE NONFUNCTIONAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE MULTIPLE REPAIRS WERE MADE ON SEVERAL OCCASIONS. THE MECHANIC REPLACED NUMEROUS MODULES, FUSES, AND RELAYS; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ADDITIONAL FAILURES AND THERE WAS NO FURTHER REPAIRS OR DIAGNOSTIC TESTS. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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