Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#899240November 19, 2001
AIR BAGS
HORN IS NOT WORKING, AND AIR BAGS WILL NOT DEPLOY. *AK CONSUMER STATED AIR BAG LIGHT ILLUMINATED, DEALER STATED THIS WAS A COMMON PROBLEM, POSSIBLE CLOCKSPRING FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754700November 19, 2001
AIR BAGS
I WANTED TO ADD TO THE LIST OF PEOPLE REPORTING PROBLEM OF THE AIRBAG WARNING LIGHT COMING ON - THEN HAVING TO PAY FOR THE CLOCKSPRING ASSEMBLY. THIS SHOULD BE A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754644November 17, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
ANYONE CAN MOVE THE SHIFT LEVER FROM PARK TO REVERSE WITHOUT TOUCHING THE BRAKE. THIS IS VERY DANGEROUS. NO ONE HAS TO BE IN THE DRIVER SEAT, A CHILD CAN BE IN BETWEEN THE DRIVER AND PASSENGER SEATS, TAKE HOLD OF THE SHIFT LEVER AND PULL IT DOWN INTO GEAR. WE CONTACTED SOUTHLAND DODGE AND THEY SAID THEY ALL DO THIS. THIS IS NOT RIGHT. ALL OTHER VEHICLES YOU HAVE TO DEPRESS THE BRAKE BEFORE YOU CAN SHIFT OUT OF PARK. THIS REPORT WAS SENT TO YOU ONCE BEFORE ON 6/3/01 WITH NO RESPONSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899111November 14, 2001
AIR BAGS, ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL
DURING NORMAL OPERATION OF VEHICLE AIR BAG LIGHT ON INSTRUMENT PANEL CAME ON. DEALERSHIP EXAMINED VEHICLE AND REPLACED CLOCK SPRING MATERIAL IN STEERING COLUMN WHICH CORRECTED THE PROBLEM. IN OCTOBER OF 2001, AIR BAG LIGHT CAME BACK ON WITH ADDITIONAL PROBLEMS OF HORN AND CRUISE CONTROL FAILURE. DEALERSHIP HAS NOT EXAMINED VEHICLE FOR THE SECOND INCIDENT. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899112November 14, 2001
CHILD SEAT
BUCKLE ASSEMBLY FOR THE INTEGRATED CHILD SEAT IN LEFT-MIDDLE SEATING POSITION DEVELOPED STRESS CRACKS. CRACKS WERE DISCOVERED ONE MONTH AFTER CONSUMER TOOK POSSESSION OF VEHICLE. COMPONENT WAS REPLACED BY DEALERSHIP. *AK *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900669November 12, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE EXPERIENCED ENGINE FIRE, CLAIM 30-V502-154. *SLC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#754439November 12, 2001
CHILD SEAT:HARNESS BUCKLE:INFANT
THE CHILD SEAT PLASTIC BUCKLES HAVE WHITE STREAKS SHOWING IN THE PLASTIC AND APPEAR READY TO BREAK ON BOTH SEATS. MANUFACTURER STATES I AM NOT PART OF A RECALL BUT WILL NOT INVESTIGATE AND CONFIRM ISSUE WITH COVERED CORRECTION, IF NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754442November 12, 2001
TIRES:TREAD/BELT
TREAD IS SEPARATING IN CHUNKS AND EXPOSING STEEL BELTS. *AK (DOT NUMBER: T2749938 TIRESIZE: P215/65R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754446November 12, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
CHRYSLER CORP NOTIFIED ME TO RETURN MY DODGE VAN FOR FUEL FILLER TUBE RECALL SERVICE. I MADE AN APPOINTMENT WITH ARRIGO DODGE, AN AUTHORIZED DODGE DEALER, TO PERFORM THE SERVICE. AFTER THREE MONTHS WAITING, MARK NORMAN SCHEDULED MY RECALL SERVICE. MECHANIC NUMBER 269 PERFORMED THE RECALL SERVICE ON 6/7/2000. I RECEIVED MY VAN ON 6/7/2000 AND PROCEDED TO FILL UP AN EMPTY FUEL TANK. WHEN THE PUMP'S AUTO SHUTOFF ENGAGED, HEAVY FUEL OVERFLOWED UNDER MY VAN. I LOOKED UNDER AND SAW FUEL SPILLING FROM A JUNCTURE OF THE FUEL TUBE AND TWO CONNECTING LINES FROM THE FUEL TUBE TO THE MAIN GAS TANK. THIS HAS NEVER HAPPENED BEFORE DURING MY OWNERSHIP. I IMMEDIATELY RETURNED TO ARRIGO DODGE'S MARK NORMAN TO COMPLAIN. HE ALLABIED WITH "...LET EVERTHING SEAT INTO PLACE. DRIVE IT FOR SEVERAL TANKS OF GAS." THE LEAKING NEVER CORRECTED ITSELF AND THE FUMES RADIATING FROM THE FUEL FILLER VALVE CONTINUED. EXCUSES HAVE CONTINUED FOR 17-MONTHS. I HAVE BEEN PASSED BACK AND FORTH BETWEEN ARRIGO DODGE AND CHRYLER CORP'S CUSTOMER RELATIONS FOR MONTHS AFTER I REALIZED ARRIGO DODGE WAS STONEWALLING. ARRIGO DODGE ALSO FIRED MY FIRST SERVICE WRITER, MARK NORMAN. I WENT AND PAID FOR AN INDEPENDENT CHRYSLER DEALER TO LOCATE THE PROBLEM AREA, JUST TO HAVE CONFIRMATION WHERE THE LEAK WAS ORIGINATING. I HAVE DATES & SUMMARIES OF MY HONEST EFFORTS TO RESOLVE THIS SERVICE FAULT. ON 11/8/2001, I WAS BLATANTLY LIED TO BY SERVICE MANAGER, ORLANDO FERRER, AND DECIDED TO USE OTHER ALTERNATIVES TO CORRECT THIS SERVICE BLUNDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785783November 11, 2001
SEAT BELTS:FRONT:RETRACTOR
WHILE REAR ENDING A VEHICLE THE SEAT BELT RETRACTOR DID NOT CATCH CAUSING CONSUMER TO SUSTAIN INJURIES TO THE HEAD, NECK AND RIGHT KNEE. *JG
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#754386November 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:APPLIANCE:AIR CONDITIONER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, UNKNOWN OR OTHER
I HAVE HAD CONSISTANT PROBLEMS WITH THE 94 CARAVAN. AS SOON AS I GET ONE PROBLEM FIXED, ANOTHER ONE POPS UP. I HAVE BEEN INFORMED BY THE TRANSMISSION SHOP THAT THERE IS A HIGH FAILURE RATE FOR DODGE CARAVAN TRANSMISSIONS. THIS HAS ME HIGHLY CONCERNED AS I DO NOT WANT TO HAVE TO WORRY ABOUT ANOTHER TRANSMISSION FAILURE. THIS IS THE 2ND TIME I AM HAVING THE A/C SYSTEM FIXED. AS FOR THE DOOR LATCH FOR THE SLIDING DOOR NOT WORKING CORRECTLY, THERE IS NOTHING I OR MY HUSBAND AM AWARE OF THAT WOULD CAUSE IT TO WORK AND THEN NOT TO WORK ON AND OFF. THIS IS OF GREAT CONCERN SINCE THIS IS THE FAMILY CAR AND I HAVE NO IDEA OF WHEN THE LATCH MAY FAIL. SO FAR THIS HAS NOT HAPPENED WITH MY CHILDREN IN CAR, JUST MYSELF . EGR VALVE WAS AFFECTING ENGINE PERFORMANCE AND MILAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754389November 11, 2001
INTERIOR LIGHTING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I HAVE BEEN HAVING ALL KINDS OF TROUBLES WITH THE RADIO SINCE I BOUGHT IT,,,, NO BIG DEAL,,, UNTILL TODAY WHEN COMING HOME FROM MY PARENTS SMOKE STARTED COMING OUT OF THE INTERIOR LIGHTS CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754312November 9, 2001
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
THE LIFT GATE BOLT BROKE OFF ON THE RIGHT HAND SIDE. THE GATE CRASHED DOWN ON THE BACK OF MY NECK AND BACK. THIS COULD HAVE SERIOUSLY INJURED MY FIVE YEAR OLD IF HE WERE THERE. IT COULD HAVE SERIOUSLY INJURED ANYONE FOR THAT MATTER. PLEASE CHECK INTO THIS MATTER. TWO OTHER PEOPLE I SPOKE WITH HAVE HAD THE SAME PROBLEM. I TOLD THEM TO PLEASE REPORT IT. I THINK THE 91-93 MODELS HAD THE SAME PROBLEM. THE OTHER PROBLEMS ARE NOT AS SERIOUS AS THIS. I HOPE NO ONE HAS TO GET SERIOUSLY HURT BY THIS BEFORE SOMETHING IS DONE. THE GATE IS SO HEAVY. I CAN NOT LIFT IT TO USE IT. THE BOLT IS STILL BROKE OFF INSIDE THE PANEL. THE DEALER SAID THE LABOR WOULD BE AROUND $175.00, AS THE PANEL MUST BE REMOVED. THE PART IS A REMAN PART. COST $21.00 #G0004532.I AM VERY UPSET THAT A FAMILY VEHICLE IS THIS UNSAFE, AND THE COMPANY ISN'T DOING ANYTHING ABOUT IT. I DON'T CARE IF THERE WERE ONLY THREE REPORTED CASES. THAT'S THREE TOO MANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754328November 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, AIR BAGS
REPORTED PAINT DELAMINATION TO RESEDA DODGE 08/10/2001. NO SAFETY DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898821November 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PARKED/ ENGINE OFF/ EMERGENCY BRAKE NOT APPLIED, AND 2 YEAR OLD MOVED GEAR SHIFT FROM PARK TO THIRD GEAR, CAUSING VEHICLE TO ROLL AND HIT A TREE. NO INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#754146November 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
COST $2400. TRANSMISSION SHOP KEEPS THEM ON THE SHELF, SINCE FAILURE IS SO COMMON!!! ONE TECHNICIAN THINKS HE'S DONE 13 OF THEM. AFTER DOING A LITTLE RESEARCH, I FEEL LIKE A SCHMUCK FOR BUYING THE VEHICLE. I HAD NO IDEA CHRYSLER SOLD SUCH A PIECE OF CRAP. I HOPE DAIMLER FIRES ALL THEIR BUTTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754104November 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILS TO DOWNSHIFT WHEN STOPPING CAUSING HANDLING PROBLEMS AND COMPONENT FAILURE. THIS IS THE 2ND TIME FOR THIS TYPE OF FAILURE WHICH COMES WITH NO WARNING. THE 1ST TIME WAS DEC. 1997 WITH ONLY 35000 MILES ON THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754106November 5, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE ORIGINAL FUEL PUMP FAILED. REPLACEMENT OEM PUMP LEAKED GAS OUT OF DEFECTIVE SEAL WHEN TANK WAS FILLED, RESULTING IN A SIGNIFICANT GAS SPILL AND FIRE HAZARD. DEALED EXPLAINED THAT WHEN PUMP IS REPLACED THEY DO NOT CHECK FOR TANK SEAL INTEGRITY. REPLACEMENT PUMP REPLACED AT NO ADDITONAL CHARGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754060November 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
IN A DESIGN ATTEMPT TO INCREASE GAS MILEAGE THE TRANSMISSION WAS BUILT TO "COASTS OR FREEWHEELS" DOWNHILL AT IDLE RPM OF APPROX 1000 AND ZERO ENGINE COMPRESSION BRAKING. THE RESULT IS EXCESSIVE ACCELERATION DOWNHILL, TAILGATING AND/OR EXCESSIVE BRAKE COMPONET WEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754061November 4, 2001
EQUIPMENT:MECHANICAL:CARRIER/RACK
UNDER VAN SPARE TIRE CARRIER PLATE CORROSION FAILURE, FLAT PLATE BECAME V & DROPPED SPARE TIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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