Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11530852July 7, 2023
SEATS
The driver's seat headrest active head restraint randomly deployed as I was exiting the vehicle. The plastic retainers had broke off allowing the headrest to deploy and it cannot be reset. If this had occurred while driving, the headrest could have struck me in the back of the head possibly causing injury or could have lead to an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530857July 7, 2023
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door failed to open from inside or outside. The contact stated that he was unable to open the door manually. The vehicle was taken to the dealer where it was diagnosed that the door lock actuator had failed and needed to be replaced. Additionally, the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530714July 6, 2023
AIR BAGS
The contact owns a 2018 Dodge Grand Caravan. The contact stated that after reversing out of a parking space and coasting to exit the parking lot, the driver’s and passenger’s side air bags deployed unintendedly and without impact. The air bags within both the driver’s and passenger’s side seats also deployed. The dealer was made aware of the failure, but the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure was 113,626.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530421July 5, 2023
UNKNOWN OR OTHER
On 7/2/2023 at approximately 12:04pm my family and I were driving home from church. My husband was driving and the driver's side head rest exploded, punching him in the back of the head while driving. We were very fortunate and no vehicle accident occurred. We were on the on ramp of Judge Tanner Blvd. in Covington, LA traveling to get onto Hwy 190 going north. First thing Monday morning on 7/3/2023, I called Dodge Corporation to report the incident and was given a case number (Case #86604720) and was told there was no recall on the head rest but to go to the dealership immediately. I brought my van to Rainbow Chrysler Dodge Jeep at 301 River Highland Blvd, Covington, LA 70433. At the dealership I was told this is a "common occurrence" and was covered under the extended warranty. I asked since it is a "common occurrence" why was it not recalled. I was told it is not deemed a safety hazard by Dodge. Seriously? Being punched in the back of the head while driving is not a safety concern by Dodge? My husband did have a headache for the rest of the day but his situation could have been much worse plus we could have been in an accident endangering our entire family (myself and 3 kids). I asked if I could get the passenger seat head rest replaced too and was told it's not covered unless it explodes. A recall needs to be made on these headrest before a fatal accident occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530310July 4, 2023
UNKNOWN OR OTHER
Door buzzes when unlocking it, all the time..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530081July 3, 2023
STRUCTURE:BODY:DOOR
The contact owns a 2018 Dodge Grand Caravan. The contact stated the passenger’s side sliding door failed to open properly. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the passenger’s side sliding door actuator needed to be replaced. The vehicle was repaired. The contact stated on July 1, 2023, the driver’s sliding door also experienced the failure and failed to open properly. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530176July 3, 2023
AIR BAGS
The driver side automatic headrest randomly deployed while we were driving down the highway. Thankfully the driver was leaning forward and did not receive the full force of the blow. It appears the plastic brackets inside are shattered. I called our dealer, their response was basically tough luck. I am trying to find a non-AHD replacement headrest as our teenage son drives this van and unexpected deployment can lead to concussion, cause accidents, etc. If Dodge is aware of the issue, why has no recall been issued?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530010July 2, 2023
STRUCTURE:BODY
The sliding door power lock actuators fail. Making the door totally inoperable. This is the same issue that prompted Mopar warranty bulletin D-21-15. The dealer Jeff Belzer's Dodge of Lakeville MN. Service writer [XXX] says that this vin of vehicles is not in the bulletin. The vehicle is in the coverage period. It should be in the bulletin, should there be a fire or other emergency required to exit the vehicle. The safety issue is the same as the bulletin D-21-15, one could be trapped in the vehicle. I think that the not being able to open a vehicle door due to poor components would be a safety issue. And not just a warranty issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529648June 29, 2023
UNKNOWN OR OTHER
Vehicle rear doorlatch stuck shut and will not open manually or with vehicle fob or buttons. This has happened twice in eight months. The first time, the mechanic was able to manually open it but this time it will not open at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529557June 29, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The rear driver's side sliding door lock has started buzzing loudly when I lock the vehicle. At times the door will not open and my kids and other passengers have to exit through the other sliding door. Upon further research it sounds like this is a somewhat common situation with 2016 Grand Caravans. I am concerned for the safety of myself and passengers if we're unable to exit the vehicle quickly in case of the accident. I have had the vehicle diagnosed with faulty door-lock actuator from a mechanic, but have not brought it in for repairs. There were no warning lamps or lights or alarms. The week prior to the buzzing sound I did notice a strange "clicking" noise coming from the driver's side sliding door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529451June 28, 2023
ELECTRICAL SYSTEM, ENGINE
The ignition switch is faulty same as the recall for previous years models. Starting the car happens sometimes doesn't will suddenly stall while driving. This has happened many times over the last six months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528904June 26, 2023
SEATS
The headrest on the front passenger seat randomly deployed due to design defect. The plastic housing that holds the pin broke under the regular stress of the spring causing the headrest to deploy without warning.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11528707June 25, 2023
POWER TRAIN
Transmission pump failure on a recalled & replaced pump! Almost caused a wreck please place a new recall
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528570June 23, 2023
ELECTRICAL SYSTEM
When the auto lock or manual lock engages, a very loud buzzing noise happens. It is very distracting as it happens when you are driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528150June 21, 2023
SERVICE BRAKES
rear brakes pulsating and not stopping properly this van only has 11.345 miles on it. i dont think the brakes should have a problem yet. do you ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528206June 21, 2023
POWER TRAIN
Complete transmission failure at 87,447 miles. All recommended maintenance completed with local Dodge dealership. Denied any warranty help due to mileage. Transmission issues are common with this vehicle but Dodge will not offer any assistance outside of limited powertrain warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527864June 20, 2023
STRUCTURE:BODY
The driver's inside door handle broke off during routine use. This could pose an egress hazard. No accident happened; the handle broke while the vehicle was parked. The handle was replaced by the dealer at our cost (warranty was expired). We still have the broken handle in our possession, and are providing pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527873June 20, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
The power sliding rear door on the driver side is stuck in a locked position for 4-5 days now. This has happened previously to our power sliding rear door on the passenger side as well (before the current extended warranty) and we corrected that issue on our own by replacing the door actuator. Now that it has happened again and there is a warranty on it, I took it to the dealership and they are telling me it is not the actuator that is broken but the door rod and latch and quoted $1600 to fix the problem. I personally think this is a deceptive practice to get out of replacing the actuator under the warranty, but I am not a mechanic. It sure is suspicious though seeing as the rod and latch are linked to the actuator. This is very dangerous and could cost lives if the vehicle was full of passengers who needed to exit quickly and the door was jammed shut. The fact that it is so closely related to the actuator that already has an extended warranty is a cause for concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527704June 19, 2023
UNKNOWN OR OTHER
Loud buzzing noise when locking and unlocking door. Have been told its the actuator
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527600June 18, 2023
POWER TRAIN
My POWERTRAIN/TRANSMISSION failed. I have 91,000 miles on this vehicle. the vehicle began to accelerate on its own while in traffic. I had just dropped my children off at school luckily. I was able to get the vehicle out of traffic safely. As I tried to turn around and go home it accelerated again. There were no warning signs, lights, or malfunctions prior to this happening. I called roadside to come get the vehicle. I am waiting for a diagnosis now. I have spoken to dodge and they are aware this happened. I accidentally misquoted the mileage at 97,000. It has 91,121.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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