Chrysler Pacifica Complaints

794 consumer complaints on file.

#11593540June 10, 2024
SUSPENSION
THE VEHICLE STOPS AT WILL WHILE DRIVING. IT HAS STOPPED SEVERAL TIMES, IMADE IT TO THE NESSAN DEALER WHERE I PURCHASED IT THEY STARTED IT BUT ONCE I GOT ON THE INTERSTATE IT STOPPED ANDI I HAD TO HAVE IT TOWED. ON THE PANEL IT SAYS 'ELECTRONIC STABILITY CONTROL"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593333June 9, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
We were on the interstate. Driving the 80 mph speed limit. Got warning that said stop safety vehicle will shut off soon. I had 4 kids in the vehicle with me. I barely got it onto the shoulder before it completely shut off and would not move. Had to get it towed to nearest dealership 60 miles away. No answers left and now we are stranded. We could have been killed. No warning signs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593093June 7, 2024
POWER TRAIN
On a road trip with my 2022 Chrysler pacifica hybrid with 20k miles, was driving on the freeway when this message came up "stop safely vehicle will shut down". Vehicle immediately lost power and I pulled onto shoulder but was in a bad location to be broken down. Got out check fluids etc, all fine. Then cycled vehicles a few times and was able to limp it to a gas station. Finally got it going again and continued driving. I will now have to tow it home because it is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591971June 2, 2024
ENGINE
The engine stopped responding in a safe manner and we were not able to maintain safe speeds along a highway. While traveling on the highway in a busy, high-speed merge area at night, I received a warning "Stop Safely Vehicle Will Shut Off Soon." I was far from a safe pull off location along a highway with sound barriers on all sides and no way to walk away from the highway. I made my way to the shoulder. Seeing that I was not in a safe location for me and the other car passengers, I drove very slowly with my hazards on until I could exit the highway. There was not a safe shoulder available for much of the distance and the car was unable to go faster than about 30 miles per hour at its peak. This max speed dropped gradually to close to 10 mph. The engine barely responded and I struggled to make a turn onto a residential street without a collision with oncoming traffic. Once were in a safe location, I turned the car off and back on again and the same warning light appeared and the engine was similarly limited to moving the car at about 10 mph max. I have not had the car towed to a dealer yet for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591550May 30, 2024
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
While driving at full speed on an interstate, I received the message, "Stop Safely, Vehicle Will Shut Off Soon." The van then lost power, and I was able to pull over safely (thankfully!). After about 15 minutes, the van restarted, and I made it about 10 miles until it happened again. After two more shut-downs, I was able to get the van to a dealership, where it has been sitting undiagnosed for over a week now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591473May 30, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On the afternoon of May 26, 2024, I received a warning "Stop Safely - Vehicle Will Shut Off Soon". I pulled to the side of the road but was still in an active traffic lane in a traffic circle and cars had to stop and/or swerve to avoid hitting my car. If this had been at night my safety would have been even more greatly compromised. The engine promptly shut off and would not restart. I was towed to the nearest dealer which still has not diagnosed or repaired the car. This may be related to recall 23V-010 and the ongoing RQ24004, of which the dealer had no knowledge. I took delivery of the car, a 2023 Pacifica plug in hybrid, on March 25th and it has less than 4000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591470May 30, 2024
POWER TRAIN
While driving on the highway in rush hour traffic I got a message to pull over when it was safe to do so, and the car started losing power. The breakdown lane was in use for traffic, so I had to drive 1/2 mile to find a safe spot with the car going much more slowly than the flow of traffic. I turned the car off, and opened the door to 'reset' it, then nervously pulled back out into traffic. I was able to drive to about a mile from my house, and I got the message and lost power again. I go the car to my mechanic, who said that the car had transmission failure. I had the car towed to the dealer, who confirmed as much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591117May 28, 2024
ENGINE, UNKNOWN OR OTHER
I was driving on highway, speed was about 70mph. All the sudden the dashboard said “ Stop Safely Vehicle Will Shut Off Soon”. Then the car start reducing the speed immediately no matter how hard I tried to accelerate. I stopped in the emergency lane. Shutdown the car. Then restart, I could drive about 30s to 60s, then the error came again. It occurred 6 times in total while I drove out the highway to a safety place in 2 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590630May 24, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Chrysler Pacifica. The contact stated that after parking the vehicle and shifting to park(P), the contact attempted to turn off the vehicle however, the engine remained running. The contact stated that the failure was intermittent however, on one occasion, the engine remained running for almost 2-hours after pressing the START/STOP button. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the wiring harness behind the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590619May 24, 2024
AIR BAGS
The contact owned a 2021 Chrysler Pacifica. The contact stated that while stopped in congested traffic, the vehicle was rear-ended by another vehicle traveling at a high rate of speed. As a result, the vehicle was sent careening head-on into the vehicle ahead before coming to a complete stop. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact's daughter was transported to an area hospital by EMT and treated for nondescript injuries to her neck and shoulders. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 108,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11589540May 19, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle has suddenly went into low power mode while driving three times. Was towed to shop each time to find no issues besides codes. Codes were cleared and vehicle was returned. Now vehicle is in the shop at chrysler due to a service charging system code for the hybrid system, causing the vehicle to not start or shift out of park gear. Vehicle has 58,000 miles and is not covered under the battery warranty with only 2 thousand miles remaining on the factory power train warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588627May 14, 2024
FUEL/PROPULSION SYSTEM
High pressure fuel line leaking due to tube rubbing against hard plastic clip. Smelled gasoline fumes from outside the vehicle. Narrowed it down to the passenger side of the engine compartment but couldn't isolate it. Read some forums from similar cases and identified a high pressure fuel line that could wear a hole due to a design flaw. Sure enough I wigged it just slightly and upon starting the vehicle it started spraying gasoline all over the engine at an alarming rate. I drove my children to daycare the previous day, this could have started a fire or caused the engine area to explode. Crazy unsafe and glad I caught it quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588288May 12, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
We just purchased the used 2022 Pacifica today., it was 75 miles back home. I left to get Dairy Queen; I turned left onto side road into Norton commons and an alert came up Stop safely your car will slow down soon. Very scary with a family and newb and kids and wife. Especially because cost bought it. Perhaps I should return it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588093May 10, 2024
UNKNOWN OR OTHER
Driving in residential area at 30mph and van turned off while moving. Message on dashboard said to push break and press to start. Vehicle put itself in park. No lights turned on. I heard a beep and felt engine shut off. Problem just happened and I haven't driven it since. Called auto shop and was advised to document I'd it happened again because they need a code or some evidence to give to techs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587860May 9, 2024
ELECTRICAL SYSTEM
For the 3rd time after driving approximately 200 miles, the vehicle has shut down on the highway. I receive a warning instructing me to pull over safely because the vehicle is shutting down. All three of these times happened on interstate highways. Two times this occured on the NJ Turnpike. My husband is disabled and the process of getting off the highway - involving exiting our vehicle and getting into a tow truck is frightening and daunting. By this third time I figured out that we can cool the vehicle by waiting. Which we did because this last breakdown happened again on the NJ Turnpike. I had 3 dogs with me in addition to my handicapped husband. I could not imagine getting out into the lanes of traffic with the three dogs and the disabled husband. I waited 45 minutes and the car started and we were able to proceed 10 miles. At which point we were several miles from the exit off of the turnpike. We were now within 7.5 miles of a dealership. We were instru cted by the vehicle again to pull over safely because the car was shutting down. We waited another 30-45 minutes. Managed to get off the highway. Now within 1.5 miles of the dealership we were told again to pull over. We waited again and made it to the dealership. The codes were the same codes we had on the April 7 breakdown -- the February breakdown also had our car not being able to start. I bought a used Chrysler 2021 Pacifica Hybrid that has broken down for the third time with the same codes P1A9A, P1A9AE, P1A21, and P1AA2, and the low-temperature active pump is suspected to be the issue with battery cooling and heating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587232May 6, 2024
ELECTRICAL SYSTEM, ENGINE
On two separate occasions (on April 30 and May 1, 2024), my Chrysler Pacifica's engine suddenly lost power while driving on highways. I was served with an error "Stop Safely. Vehicle Will Shut Off Soon." After a few minutes on the side of the highway, the vehicle was able to start again and drive. After the first incident, I drove to a Chrysler dealership, who plugged in a portable computer to check for error codes. Despite the severity of the issue, the vehicle's onboard computer recorded no errors. Since then, I found that the NHTSA is aware of the problem (NHTSA Action Number RQ24004) related to a wiring harness short circuit. Chrysler's supposed "recall" only entails a feature to supposedly allow time to pull over safely. I enjoyed no such time. I lost power immediately and had to immediately traverse multiple lanes in busy traffic to pull off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587105May 6, 2024
ENGINE
Lost engine power on highway with warning on the dash "Stop Safely, Vehicle Will Shut Off Soon"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586632May 2, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Driving on a city street, shortly after driving out of a parking lot, and suddenly the message 'Stop Safely - Vehicle Will Shut Off Soon' showed on the dash, including a check engine light and a red turtle icon. After pulling over on a busy city street and waiting 10 minutes, I was able to start back up and keep driving. The CEL light stayed on but not the 'stop safely' message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586629May 2, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Driving on the highway, suddenly the message 'Stop Safely - Vehicle Will Shut Off Soon' showed on the dash, including a check engine light and a red turtle icon. After pulling over on the freeway and waiting 10 minutes, I was able to start back up and keep driving. The CEL light stayed on but not the 'stop safely' message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585721April 29, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My fuel line was rubbing against a part of the engine and leaked. My mechanic said the fuel line was unsupported causing the rubbing and didn’t have shielding/padding to protect it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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