Chevrolet Suburban Complaints (1997)

431 consumer complaints on file.

#11363081October 6, 2020
SERVICE BRAKES
THE PREVIOUS OWNER SAID THE BRAKES WORE QUICKLY BUT WE DIDN'T REALIZE HOW QUICKLY UNTIL WE HAD ISSUES AND GOT THE REPAIR INFORMATION. NEW BRAKES ABOUT EVERY 4 MONTHS ARE NEEDED. ONCE THEY START WEARING THE PADS AND ROTORS ARE GONE WITHIN A DAY. THIS TIME I NEARLY RAN INTO SOMEONE THEY DETERIORATED SO FAST. I'VE READ THIS SEEMS TO BE A PROBLEM WITH MANY MORE OF THE SAME VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282816November 29, 2019
ELECTRICAL SYSTEM
I STOPPED TO GET GAS ANC CUT MY TRUCK OFF. I GOT BACK IN IT AND CUT IT ON AN DROVE ABOUT 30 YARDS I NOTICED A SMELL LIKE BURNING WIRES. SO I CUT IT OFF GOT OUT CHECKED THE OUTSIDE THE SMELL IS ONLY ON THE INSIDE. THEN I POPPED THE HOOD AN SMELLED THE SAME SMELL. I PUSHED IT AND PARKED IT. MY CLICKER IS NOT WORKING TO UNLOCK OR LOCK IT, THE LIGHTS WILL NOT GO OFF AND IT MAKES THE RINGING SOUND AS IF THE DRIVER DOOR IS OPEN EVEN WHEN IT'S NOT. I TOOK THE BATTERY OUT TO SEE IF IT WAS THAT BUT ITS FULLY CHARGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072098February 10, 2018
SERVICE BRAKES
ANTI-LOCK SYSTEMS OVERRIDES AT LOW SPEED ON DRY PAVEMENT INCREASING STOPPING DISTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846449March 14, 2016
ENGINE
MY 1997 CHEVROLET SUBURBAN C-2500 IS LEAKING OIL FROM UNDERNEATH THE ENGINE AND MAKING ENGINE VERY "HOT". THIS HAPPENS WHEN I'M DRIVING THIS VEHICLE.I TOUCH THE ENGINE HOOD AND FEEL THAT IT'S VERY, VERY HOT. I JUST WENT HOME TO PREVENT ANY FIRE OR ACCIDENT. MY MECHANIC SAID IT'S NOT ORDINARY FOR THIS HEAVY DUTY TRUCK TO LEAK OIL WITH ONLY 77,000 MILES. I NEED YOU TO INVESTIGATE MY PROBLEM AND CONTACT GM. YOU CAN EMAIL ME AT [XXX] FOR AN UPDATES REGARDING THIS PROBLEMS. LOOKING FORWARD TO HEAR FROM YOU SOON. THANKS. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689861February 22, 2015
TIRES, TIRES:TREAD/BELT
PEP BOYS DEFINITY DAKOTA H/T SIZE LT245/75/R16 LOAD RATING E TIRE MANUFACTURED IN THE 38TH WEEK OF 2009 EXPERIENCED COMPLETE 360 DEGREE SEPARATION OF THE TREAD AT 65MPH RESULTING IN SIGNIFICANT DAMAGE TO THE BODY AND TAILPIPE OF THE VEHICLE. THE TIRE CONTINUED TO HOLD PRESSURE AFTER TREAD SEPARATION BUT STEEL BELTS WERE VISIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469450August 6, 2012
SERVICE BRAKES
BRAKE FAILURE DUE TO RUSTED BRAKE LINES ON 2 SEPARATE OCCASIONS. AROUND MARCH 2008 I WAS TRAVELING ON THE SOUTHERN STATE PARKWAY IN LONG ISLAND, NY WHEN I DEPRESSED THE BRAKE PEDAL AND IT WENT TO THE FLOOR AND A LARGE CLOUD OF SMOKE CAME OUT OF THE ENGINE COMPARTMENT WHICH WAS CAUSED BY BRAKE FLUID HITTING THE HOT EXHAUST MANIFOLD. THE BRAKE LINE HAD RUSTED THROUGH AND CAUSED A HOLE IN THE LINE WHICH CAUSED THE BRAKES TO FAIL. ONLY THAT PARTICULAR LINE WAS REPLACED DUE TO THE HIGH COST OF REPLACING ALL LINES FROM FRONT TO BACK. TODAY AUGUST 6, 2012 I WAS LEAVING MY HOUSE WHEN I DEPRESSED THE BRAKE PEDAL AND ONCE AGAIN IT WENT TO THE FLOOR AND A LARGE CLOUD OF SMOKE CAME OUT DUE TO THE BRAKE FLUID HITTING THE HOT EXHAUST MANIFOLD. UPON INSPECTION I FOUND ANOTHER BRAKE LINE THAT HAD RUSTED THROUGH AND CAUSED A HOLE IN THE LINE WHICH CAUSED THE BRAKES TO FAIL. AT THE TIME OF THE SECOND INCIDENT THE TRUCK HAD 141,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465732July 15, 2012
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
DECEMBER 2009, REPLACED RUPTURED BRAKE LINES ABOVE THE REAR DIFFERENTIAL. SEVERELY RUSTED. JULY 15, 2012, RUPTURED BRAKE LINE BY THE DRIVER SIDE FLOOR BOARD AND FIRE WALL. SEVERELY RUSTED. FUEL LINES UNDER THE VEHICLE IS ALSO SEVERELY RUSTED. LEAK CAN CAUSE FIRE. BRAKE FAILURE OCCURRED DURING DRIVING ON ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437225November 24, 2011
AIR BAGS
THE AIRBAG DIDN'T DEPLOYED AM VEER DISAPPOINTED MY SON WAS INJURED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10428068September 30, 2011
VISIBILITY
TL* THE CONTACT OWNS A 1997 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND WASHERS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACT AND CONFIRMED THAT REMEDY REPAIRS WERE PERFORMED UNDER NHTSA CAMPAIGN ID NUMBER:03V159000(VISIBILITY:WINDSHIELD WIPER/WASHER) PRIOR TO THE FAILURE. THE VHEICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 99,000 AND THE CURRENT MILEAGE WAS 99,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415209July 26, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1997 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, HE HEARD A LOUD NOISE COMING FROM THE ENGINE AND THE VEHICLE BEGAN TO VIBRATE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED BURNED WIRES NEAR THE FUEL PUMP. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 197,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10379801February 1, 2011
VISIBILITY:WINDSHIELD WIPER/WASHER
TL*THE CONTACT OWNS A 1997 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE WINDSHIELD WIPER MOTOR WOULD INTERMITTENTLY FUNCTION WHEN IN ACTIVATION; AND OVER A PERIOD OF TIME THE FAILURE BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS REPAIRED. NHTSA RECALL CAMPAIGN ID NUMBER 03V159000 (VISIBILITY: WINDSHIELD WIPER/WASHER) WAS ASSOCIATED WITH THE FAILURE. THE DEALER AND MANUFACTURER WERE NOTIFIED AND STATED THAT THE RECALL WAS CLOSED. THEY ALSO STATED THAT THE VEHICLE WOULD NOT HAVE QUALIFIED DUE TO THE MODEL YEAR, EXCESSIVE MILEAGE; AND BECAUSE THE VEHICLE WAS PURCHASED USED. THE CONTACT DISAGREED WITH THE MANUFACTURER AND THE DEALER AND STATED THAT THE RECALL SUMMARY DID NOT MENTION THOSE FACTORS AS A REQUIREMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335282June 8, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN IT BEGAN TO RAIN, I TURNED ON THE WIPER SWITCH TO HAVE NOTHING HAPPEN BUT A SOFT BUZZING NOISE. THIS HAS BEEN ONGOING AND INTERMITTENT, SINCE IT BEGAN SHORTLY AFTER I PURCHASED THE VEHICLE IN MAY OF 2003. I NOW FIND THERE WAS A RECALL FOR THIS, BUT I WAS NEVER NOTIFIED AND NOW WILL HAVE TO PAY FOR THE REPAIR OUT OF POCKET. GM RECALL NO. 03023. GM REFUSES TO HELP AS THE RECALL HAS BEEN "CLOSED", AND THEIR RECORDS INDICATE THE REPAIR WAS MADE. I OWNED THE VEHICLE DURING THAT ENTIRE TIME. IT WAS NOT REPAIRED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291674November 10, 2009
STEERING
ERRATIC POWER STEERING ASSIST WHILE DRIVING RESULTING IN ERRATIC CONTROL AT HIGHWAY SPEEDS. STARTED IN 2006 AND ENDED IN 2009. VEHICLE WAS TAKEN TO DEALER NUMEROUS TIMES TO NO AVAIL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10270189May 28, 2009
VISIBILITY
WINDSHIELD WIPERS WORK ONLY SOMETIMES. SOMETIMES HAVE TO SPIN THE CONTROLLER A FEW TIMES TO GET THEM WORKING. EVEN THEN THEY MAY NOT WORK. FRUSTRATING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270193May 28, 2009
VISIBILITY
SIDE REARVIEW MIRRORS.....ELECTRONIC CONTROLLER ONLY MOVES THE EITHER MIRROR DOWNWARD. WILL NOT MOVE EITHER MIRROR LEFT, RIGHT, OR UP. HAVE REPLACED THIS CONTROLLER TWICE BEFORE FOR THE EXACT SAME PROBLEM. ONE WITH THE DEALER AND ONE ON MY OWN. BOTH TIMES BRAND NEW PARTS. THERE IS ANOTHER RECALL FOR THIS ITEM BUT APPARENTLY DOES NOT INCLUDE MY VIN. !!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267912May 7, 2009
FUEL SYSTEM, GASOLINE, EQUIPMENT:ELECTRICAL
1997 SUBURBAN - FUEL GAUGE PEGS AT PAST FULL. FUEL PUMP FAILS. I AM NOT SURE OF THE REASON FOR THESE THINGS TO HAPPEN ABUT IT KEEP RECURRING AND I DO NOT HAVE THE CASH TO BE GOING TO A MECHANIC EVERY 2 TO 3 MONTHS. I HAVE LOOKED THIS PROBLEM UP ON THE NET MANY TIMES AND THE LIST OF PEOPLE WITH THIS AND SIMILAR PROBLEMS APPEARS TO BE GROWING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249459November 20, 2008
STEERING
POWER STEERING SURGES, UNCONTROLLABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238725August 18, 2008
STEERING, SUSPENSION
TL*THE CONTACT OWNS A 1997 CHEVROLET SUBURBAN. WHEN THE VEHICLE IS FULLY LOADED, THE CONTACT NOTICES THAT THE VEHICLE BECOMES DIFFICULT TO STEER. HE HAS TAKEN THE VEHICLE TO A MECHANIC 15 TIMES AND THEY HAVE MADE NUMEROUS REPAIRS, INCLUDING VARIOUS COMPONENTS OF THE STEERING UNIT, STEERING SENSORS, ACTUATOR, AND ALSO ADDITIONS TO THE SPRINGS OF THE SUSPENSION SYSTEM. ALL OF THE REPAIRS HAVE NOT ADEQUATELY REPAIRED THE FAILURES. THE CONTACT CALLED THE MANUFACTURER AND WAS REFERRED BACK TO THE DEALER. THE FAILURE MILEAGE WAS 8,464 AND CURRENT MILEAGE WAS 86,000. UPDATED 10/08/08. *LJ UPDATED 10/10/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238582August 17, 2008
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
HOOD LATCH ON 1997 CHEVY SUBURBAN KEEP FAILING, HOOD FLIES UP WHILE DRIVING. HAS HAPPENED 3 TIMES IN TWO YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236456July 30, 2008
ENGINE AND ENGINE COOLING
THE CAR WAS PARKED IN THE DRIVEWAY. IN THE MIDDLE OF THE NIGHT IT BURST INTO FLAMES. OUR DOGS WOKE US UP. THE FIRE STARTED IN THE FRONT PASSENGER COMPARTMENT. BY THE TIME THE FIRE DEPARTMENT ARRIVED 7 MINUTES LATER THERE WAS NOTHING LEFT TO THE INTERIOR OF THE CAR. THE ENGINE AND UNDERSIDE OF THE CAR WERE UNDAMAGED BY THE FIRE. A TREE NEAR THE CAR ALSO CAUGHT FIRE. CHEVROLET SAID THERE WERE NO RECALLS ON OUR CAR. THEY DO NOT SEEM INTERESTED IN EXAMINING THE CAR SINCE WE SETTLED WITH OUR INSURANCE COMPANY. NEITHER THE FIRE DEPARTMENT NOR THE POLICE SUSPECT ARSON. IT WOULD APPEAR TO BE ELECTRICAL. IF THE CAR HAD BEEN PARKED IN OUR GARAGE WE WOULD HAVE LOST OUR HOUSE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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