Chevrolet Suburban Complaints (1993)

499 consumer complaints on file.

#10249839November 25, 2008
SEAT BELTS
TL*THE CONTACT OWNS A 1993 CHEVROLET SUBURBAN. WHILE AN OCCUPANT WAS ATTEMPTING TO STRAP HERSELF IN THE VEHICLE WITH THE LAP AND SHOULDER BELT, THE BUCKLE FELL OFF IN HER HAND. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST DUE TO THE FACT THAT THE VEHICLE WAS OVER TEN YEARS OLD. THE DEALER COULD MAKE REPAIRS AT AN ESTIMATED COST OF $400. THE FAILURE AND CURRENT MILEAGES WERE 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210855December 5, 2007
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
REAR UPPER SHOCK BRACKET. CRACKED AND FELL OFF VEHICLE- WITH DOING INSPECTION OF WELDS, ALSO FOUND THAT THE REAR FRAME STRESS FRACTURE CRACKS. GOING FROM SHOCK BRACKETS BACK TO THE GAS TANK. SECOND COMPLAINT: DRIVERSEAT MOUNTING BRACKET, CRACKED CAUSING SEAT TO BE UNSTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205934October 17, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT
DURING ALL KINDS OF WEATHER CONDITIONS THE ABS BRAKING SYSTEM HAS FAILED TO STOP THE VEHICLE, TWICE CAUSING A REAR END ACCIDENT. DURING A HARD BRAKING SITUATION WHEN ON DRY PAVEMENT, OR ANY BRAKING CONDITION ON WET PAVEMENT THE BRAKES HAVE BEEN APPLIED AND THEY GRAB AND THEN RELEASE CAUSING THE VEHICLE TO CONTINUE MOVING FORWARD WITHOUT COMPLETELY STOPPING. THE VEHICLE HAS BEEN TAKEN TO MANY CHEVROLET DEALERSHIPS AND INDEPENDENT SHOPS FOR REPAIR AND BEEN INSPECTED OR REPAIRED WITH COMPLETE BRAKE REBUILDS WITH ABSOLUTELY NO IMPROVEMENT IN STOPPING ABILITIES. THIS MODEL VEHICLE SHOULD ABSOLUTELY HAVE BEEN RECALLED SHORTLY AFTER MANUFACTURE. THERE IS SO MUCH DOCUMENTATION THAT THESE VEHICLES HAVE THIS PROBLEM THAT THIS AGENCY SHOULD BE ASHAMED OF NOT FORCING A RECALL FOR REPAIRS OR COMPLETE REDESIGN OF THE BRAKING SYSTEMS. THE MINOR RECALL AND"FIX" OF THE BRAKE-BOOSTER OUTPUT ROD WERE A JOKE AND NEVER SHOULD HAVE BEEN ALLOWED AS A FIX. THE EXCUSE CHEVROLET USES THAT IT IS A "BRAKE PEDAL FEEL" THAT IS THE PROBLEM IS INEXCUSABLE AND IRRESPONSIBLE. I HAVE BEEN A PROFESSIONAL TRUCK DRIVER (CLASS "A" CDL WITH ALL ENDORSEMENTS) AND MECHANIC AND HAVE DRIVEN SEVERAL OTHER MAKES OF LARGE HEAVY PASSENGER TRUCKS AND SUV'S WITH ABS BRAKING AND NEVER ENCOUNTERED THIS PROBLEM WITH ANY TYPE OF VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10186188March 26, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* - THE CONTACT OWNS A 1993 CHEVROLET SUBURBAN. THE CONTACT ATTEMPTED TO START THE VEHICLE AND WAS UNSUCCESSFUL. THE VEHICLE'S FUEL LEVEL WAS AT A MAXIMUM LEVEL. THE CONTACT HAD THE VEHICLE DIAGNOSED , AND FOUND THAT THERE WAS A SHORT IN THE FUEL PUMP. HE OBSERVED MELTED COMPONENTS INSIDE THE FUEL PUMP. GM STATED THAT THERE WERE NO RELATED RECALLS, AND ASSURED THE CONTACT THAT THIS WAS AN ISOLATED INCIDENT. GM ALSO ADVISED THE CONTACT TO FILE A COMPLAINT VIA EMAIL ON 3/26/07 WHICH RESULTED IN GM SERVICE REQUEST NUMBER 71-498273756. A LOCAL MECHANIC STATED THEY HAD REPLACED 10 FUEL PUMPS , AND THAT THE FAILURE WAS A FREQUENT OCCURRENCE. THE CURRENT AND FAILURE MILEAGE WERE 192,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082411July 22, 2004
TRAILER HITCHES, EQUIPMENT
WHILE TOWING MY 25 FOOT CAMPING TRAILER BEHIND MY CHEVROLET SUBURBAN, THE RECEIVER HITCH (MANUFACTURED BY DRAWTITE) BROKE AWAY CAUSING MY TRAILER TO RUN OFF THE ROAD, ACROSS A GRASSY AREA, COMING TO REST ONLY AFTER HITTING A VDOT FENCE , FENCE POLE AND A TREE. UPON EXAMINATION THE CENTER SECTION OF THE HITCH BAR HAD BROKE AWAY AND WAS STILL ATTACHED TO THE TRAILER TONGUE, COMPLETE WITH SAFETY CHAINS, WEIGHT DISTRIBUTING BARS AND THE ELECTRIC BRAKE "BREAK-A-WAY" SWITCH ACTIVATOR CABLE WAS STILL ATTACHED. BOTH SIDES OF THE HITCH WERE STILL SECURED TO THE SUBURBAN. THE VIRGINIA STATE POLICE WERE NOTIFIED AND CAME TO THE SCENE. THE TROOPER CALLED FOR A TOW TRUCK, WHO HAD TO WINCH THE TRAILER BACK ONTO THE PAVEMENT, THEN TRANSPORT THE TRAILER TO A REPAIR FACILITY. THERE WAS DAMAGE TO THE RIGHT FRONT CORNER AND RIGHT SIDE OF THE TRAILER. THERE WAS NO DAMAGE TO THE SUBURBAN, OTHER THAN THE BROKEN HITCH. THE TRAILER IS CURRENTLY AT THE REPAIR FACILITY AND THE SUBURBAN IS AT MY HOME AWAITING MY INSURANCE COMPANY TO SEND AN ADJUSTER OUT TO SURVEY THE DAMAGE AND MAKE AN ESTIMATE. AT THIS TIME, ALL THE PARTS ARE EITHER AT THE REPAIR FACILITY OF STILL ON MY SUBURBAN AND ARE AVAILABLE FOR INSPECTION. I HAVE ALSO LEARNED THROUGH THE DRAWTITE WEB SITE, THAT THEY HAVE A LIMITED LIFETIME WARRANTY ON THEIR PRODUCTS.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10073579June 4, 2004
STEERING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN MAKING A TURN AT HIGH SPEEDS STEERING WHEEL/BRAKES LOCKED UP TEMPORARILY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074382May 27, 2004
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THE SPARE TIRE INSIDE THE CAB OF THE VEHICLE EXPLODED. THE TIRE MFR. WAS GENERAL TIRE. AMERI 550AS LT245/75R16. DOT#AD11C9B153. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070707January 15, 2004
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
MY SUBURBAN HAS DEVELOPED A PECULIAR PROBLEM THAT HAS LEFT EVEN THE DEALERSHIPS COMPLETELY CLUELESS!!! THE ENGINE HEATS UP TO ABOUT 180 F (STILL LESS THAN THE MID POINT ON THE GUAGE) AFTER A COUPLE OF HOURS OF DRIVING -- THIS IS QUITE NORMAL. IF WE STOP AND TURN THE ENGINE OFF, THE VEHICLE WILL NOT START! WE HAVE TO WAIT A COUPLE OF HOURS WHILE THE ENGINE COOLS OFF TO ABOUT 160 F, AND IT STARTS UP JUST FINE. WE ONLY NOTICED THIS SINCE WE WERE ON A LONG CROSS COUNTRY DRIVE. THE PROBLEM IS ENTIRELY PREDICTABLE, AND WE HAD TO PLAN ON TWO HOUR STOPS DURING OUR TRIP. WE EVEN DROVE STRAIGHT TO A DEALERSHIP IN RALEIGH AFTER STRAIGHT 6 HOUR DRIVES SO THAT THEY COULD SEE AND DIAGNOSE THE PROBLEM -- BUT THEY WERE COMPLETELY STUMPED. I WOULD LIKE CHEVROLET TO HELP DIAGNOSE AND FIX THIS PROBLEM. THE ABS MODULE FAILED WITHOUT ANY PRIOR WARNING. ONE MOMENT THE BREAKS WERE FINE, THE NEXT WE WERE FLOORING THE BREAK PEDAL AND THE ABS LIGHT WAS ON. THE MECHANICS HAD TO GO THROUGH SEVERAL ATTEMPTS AT REPLACING THE UNIT ($1200 FOR THE UNIT ITSELF). THIS PROBLEM SOUNDS EXACTLY LIKE THE ISSUE INVESTIGATED IN 1992-1995 SUBURBANS. I AM SURPRISED THAT THE RECALL WAS LIMITED TO THE LIGHTER SUVS ONLY -- A DECISION BASED ON COST (MOST PROBABLY). IT STANDS TO REASON THAT THE PROBLEM WOULD BE MORE CRITICAL IN HEAVIER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048375January 8, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD WIPER QUITS WORKING WHEN IN USE. THIS IS AN INTERMITTENT PROBLEM. THERE WAS A RECALL ON THE WINDSHIELD WIPER MOTOR 03V159000, BUT THE MODEL YEAR WAS OUTSIDE OF THE REMEDY SCOPE. *PH *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040455November 12, 2003
SEAT BELTS:FRONT:RETRACTOR
DRIVER'S SIDE SEAT BELT WILL NOT RETRACT INTO THE RETRACTOR. *AK CONSUMER NOTED THE SEAT BELT WOULD NOT RETRACT PROPERLY LEAVING IT USELESS IN A CRASH. *PH *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046102October 31, 2003
TIRES:TREAD/BELT, TIRES
CONSUMER NOTICED THREE TIRES EXPERIENCED FAILURES. THE TWO REAR DRIVER'S SIDE TIRES EXPERIENCED TREAD SEPARATION, AND THE PASSENGER'S FRONT TIRE DEVELOPED CRACKS. THE CAUSE OF THE FAILURUE WAS UNDETERMINED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040500September 24, 2003
SEAT BELTS:FRONT:RETRACTOR
PASSENGER AND DRIVER SEAT BELTS WILL NOT RETRACT INTO RETRACTOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039813September 11, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
CONSUMER STATES WINDSHIELD WIPER MOTOR DOES NOT WORK PROPERLY. AS A RESULT, SOMETIMES WINDSHIELD WIPERS WORK, AND SOMETIMES THEY DO NOT WORK. WHEN THE INDICATOR IS TURNED TO THE OFF POSITION WINDSHIELD WIPERS WILL WORK. THEN, THERE ARE TIMES WHEN CONSUMER CANNOT TURN THEM OFF. CONSUMER'S HUSBAND RECEIVED A RECALL ON CHEVROLET, SUBURBAN,1994, BUT CONSUMER HAD NOT RECEIVED A RECALL NOTICE ON HER CHEVROLET, SUBURBAN,1993. HUSBAND HAS NOT HAD A PROBLEM WITH HIS VEHICLE, BUT SHE HAS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037211September 4, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, PARKING BRAKE:DRIVELINE:HYDRAULIC
1993 CHEVROLET PU VIN # [XXX] AND 1999 CHEVROLET SUBURBAN VIN # [XXX] BOTH VEHICLES HAVE FAULTY WIPERS. THE 1999 ALSO HAD THE BRAKE BOOSTER SYSTEM GO OUT. THE WIPERS WILL WORK AND THAN SUDDENLY STOP. YEARS 1994-1997 HAVE BEEN RECALLED BY GM, BUT GM WON'T HONOR THE RECALL FOR THESE 2 YEARS. THIS IS JUST AS MUCH OF A SAFETY ISSUE AS THE 1994-1997. I DID TALK TO A MANGER BY THE NAME OF JACK CUNNINGHAM AT PHONE # 866 942 4368 X48470 CASE # ASSIGNED IS 1-134580923 AND 1-135719603. HE ADVISED ME ON 8-29-2003 THAT IF MY VEHICLES ARE EXHIBITING THE SAME PROBLEMS AS THE RECALL, THAN THEY WILL HONOR THE RECALL ON MY 2 VEHICLES. IT IS COVERED UNDER A SPECIAL POLICY. I CALLED [XXX] AT [XXX] 785 266 5151 AND HE NEEDED TO TALK TO [XXX] TO GET CONFIRMATION THE VEHICLES ARE COVERED UNDER THE RECALL. AS OF TODAY 9-04-2003, NEITHER [XXX] OR MYSELF CAN GET A CALL BACK FROM JACK. I CALLED THE 800 CUSTOMER SERVICE LINE AT GM AND THEY SAID THE RECALL IS ONLY FOR THE 1994-1997 VEHICLES. I ADVISED THEM I TALKED TO [XXX] AND THEY TRANSFERRED ME TO HIS AUDIX AGAIN. I FEEL THE RECALL NOW NEEDS TO BE ISSUED FOR THE 1993 AND THE 1999 VEHICLES AS THIS IS A SAFETY ISSUE. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024715July 24, 2003
VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR
INTERMITTENTLY, THE WINDSHIELD WIPERS BECAME INOPERABLE, OBSTRUCTING THE DRIVER'S VIEW. THE DEALER STATED THERE WAS NO RECALL ON THIS VEHICLE. A RECALL HAD BEEN ISSUED ON SIMILAR MAKES AND MODELS, HOWEVER THIS VEHICLE WAS NOT INCLUDED DUE TO THE VIN. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028916July 22, 2003
SEAT BELTS:FRONT:RETRACTOR
DRIVERS SIDE SEAT BELT DOES NOT RETRACT BACK INTO COMPONENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021302June 9, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS FAILS ON UNEVEN SURFACES, SUCH AS WASHBOARD ROADS AND WHEN HITTING BUMPS DURING BRAKING. ABS PERFORM POORLY IN MOST CONDITIONS, INCLUDING DRY PAVEMENT. THEY DO PROVIDE SOME BENEFIT ON SNOW/ICE. HOWEVER, MY ABS HAS NOW FAILED AND OVERALL BRAKING PERFORMANCE IS BETTER. THIS SYSTEM, AND THE LOGIC IN THE CONTROLLER, NEED SIGNIFICANT CHANGES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019132May 22, 2003
TIRES:TREAD/BELT
TRAVELING AT HIGHWAY SPEED, THE RIGHT REAR COOPER 31X1050R15 TIRE TREAD SEPARATED, CAUSING MY CHEVROLET SUBURBAN TO ROLLOVER 1 AND 1/2 TIMES. THESE TIRES WERE 21 MONTHS OLD, WITH APPROXIMATELY 45,000 MILES ON THEM. THEY WERE ROTATED EVERY 3000 MILES, THE CAR WAS ALIGNED EVERY SIX MONTHS AND I CHECKED THE PRESSURE REGULARLY. I HAD A TREAD SEPARATION WITH MY PREVIOUS COOPER 30X950R15. THE DEALER SAID MY LOAD WAS EXCESSIVE FOR THE TIRE SO I WEIGHED MY TRUCK AND HE RECOMMENDED THE 1050R15S. THE SUBURBAN DID A GREAT JOB OF CRADLING US AND FORTUNATELY WE DIDN'T HIT ANYTHING ON OUR TUMBLE AND SLIDE INTO THE MEDIAN. *NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10020046May 19, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD WIPERS WORKED INTERMITTENTLY, THERE WAS A RECALL REGARDING THE ISSUE, HOWEVER THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011103March 7, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE ALL 4 DOOR LATCHES MALFUNCTIONED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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