Chevrolet Suburban Complaints (1997)

431 consumer complaints on file.

#10097748October 26, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AT 25-30 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WITH ANOTHER VEHICLE. UPON IMPACT, NEITHER FRONTAL AIR BAG DEPLOYED. DRIVER SUSTAINED HEAD INJURIES, AND WAS TRANSPORTED TO LOCAL HOSPITAL. MANUFACTURER WAS CONTACTED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10097807October 26, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
NHTSA RECALL 03V159000 CONCERNING WINDSHIELD WIPER MOTOR. AFTER HAVING THE WINDSHIELD WIPER MOTOR CIRCUIT BOARD AND COVER REPLACED THE WINDSHIELD WIPERS FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097319October 21, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE CONSUMER WAS HAVING THE SAME PROBLEMS AS RECALL#03V159000 WINDSHIELD WIPERS. THE DEALERSHIP WOULD NOT REPAIR FREE OF CHARGE, BECAUSE THE VIN WAS NOT INCLUDED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096119October 20, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THERE WAS RECALL ISSUED JUNE 19, 2003 FOR OUR VEHICLE 1997 CHEVROLET SUBURBAN, GM RECALL NO. 03023 FOR THE WINDSHIELD WIPER/WASHER. WE WERE NOT NOTIFIED OF THIS RECALL AND HAD OUR WIPERS FAIL ON US DURING A TRIP ON A HIGHWAY THAT IS KNOWN FOR ITS ACCIDENTS. WE IMMEDIATELY PULLED OVER AND EVENTUALLY GOT THEM TO WORK AGAIN. WE TOOK OUR VEHICLE TO OUR MECHANIC THAT VERY SAME NIGHT. HE INFORMED US OF THE RECALL. WHEN CONTACTING CHEVROLET AT 1-800-222-1020 WE WERE FIRST TOLD THAT THE PREVIOUS OWNER ALREADY HAD THE WIPERS FIXED ON THIS RECALL, THAT IS IMPOSSIBLE BECAUSE WE OWNED THE VEHICLE WHEN THE NOTIFICATION OF THE RECALL WAS RELEASED. WE WERE THEN PUT ON HOLD FOR A LONG TIME THEN TOLD THAT THE RECALL IS ONLY VALID IF YOUR VEHICLE HAD 70,000 OR LESS MILES. THIS RECALL WAS ISSUED BECAUSE OF A POTENTIAL VISIBILITY PROBLEM. HOW IS MILEAGE RELATED TO VISIBILITY? I UNDERSTAND THAT THERE IS A AGE REQUIREMENT FOR THE CORRECTIVE ACTION AND WE FALL INTO THE RANGE, OUT VEHICLE WAS 6 YEARS AT THE RECALL DATE. HOW DO I GET CHEVROLET TO CORRECT THE PROBLEM. YOUR CAMPAING ID NUMBER IS 03V159000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097108October 19, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE CONSUMER STATED THE WINDSHIELD WIPERS FAILED INTERMITTENLY. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089943September 29, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS WOULD COME ON AND GO OFF ON THEIR OWN INTERMITTENTLY. THE DEALER WAS AWARE OF THE PROBLEM, AND THE MECHANIC INFORMED THE CONSUMER THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087699September 14, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WHILE DRIVING IN A RAINSTORM, THE WINDSHIELD WIPERS FAILED INTERMITTENTLY. THE WINDSHIELD WIPERS WERE REPLACED UNDER A RECALL, HOWEVER THE PROBLEM RECURRED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090714September 9, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
. *AK1997 CHEVROLET SUBURBAN WINDSHIELD WIPER MOTOR DEFECT NOT ALL 97 SUBURBANS INCLUDED MINE IS EXCLUDED & THEY HAVE STOPPED WORKING WHILE I WAS DRIVING SEVERAL TIMES CHEVROLET WILL NOT REPAIR WANT ME TO PAY FOR THE MOTOR NHTSA CAMPAIGN NO. 30V159000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088376August 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANMISSION FAILED AFTER BUYING USED AT 75000 MILES. I CALLED GM AND CHECK FOR RECALL INFO. THEY ADVISED ME THAT THE ORIGINAL OWNER BROUGHT IT BACK AFTER BUYING NEW AND HAD THE TRANS REDONE. EVERY 15000 MILES THE TRANSMISSION BROKE AGAIN. THEN IT BROKE A THIRD TIME. FORTUNATLEY I HAD THE EXTENDED WARRENTY AND DIDNT HAVE TO PAY THE 2ND AND THIRD TIMES. THOUGHT IT WAS THE TRANSMISSION PLACE BUT AFTER READIND OTHER COMPLAINTS I SEE ITS THE VEHICLE. WHEN IS GM GOING TO FIX THIS PROBLEM WHEN SOMEONE DIES> WHEN YOU LOSE THE GEAR THERE IS A DRAMATIC DECLINE IN SPEED AND ITS HARD TO STEER. FEELS LIKE THE ANTILOCK SYSTEM KICKS IN. I SHOULD KNOW IT HAS HAPPENED 3 TIMES TO ME. NOW IM STUCK WITH THIS JUNK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088037August 17, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STEERING:ELECTRIC POWER ASSIST SYSTEM
BRAKES HAD TO BE REPLACED EVERY THREE TO FOUR MONTHS. ALSO, POWER STEERING WAS DEFECTIVE, AND MADE THE STEERING WHEEL DIFFICULT TO TURN. CONSUMER WAS AWARE IF THE BRAKES MALFUNCTIONING IN CONJUGATION WITH THE STEERING PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082826July 28, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
FIRST TIME APPLIED BRAKES AT INTERSECTION, EXTENTED STOPPING. BRAKES CHECKED OK, REPLACED BRAKES ANYWAY. SIX MO. LATTER, SECOND TIME, DRIVING 25 MPH. DRY, CLEAN PAVED ROAD. APPLIED BRAKES, ANTI-LOCK COMES ON, BRAKES FAILED, CAUSED ACCIDENT. TRAVELED AT LEAST 2 AN A HALF CAR LENGTH BEFORE INPACT. SUBURBAN CHECKED, ONLY THING FOUND WAS BRAKE OIL READ AT 190 DEGREES, AFTER DRIVING 1 MILE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10080604July 8, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
I BOUGHT A USED 1997 CHEVROLET SUBURBAN. IT WAS IN EXCELLENT-LOOKING SHAPE AND LOW MILES. I HAVE HAD IT NOW FOR 3 YEARS. I HAVE REPEATEDLY HAD TO HAVE IT WORKED ON. I HAVE REPLACED THE ALTERNATOR, BATTERY, BATTERY CABLES, AND STARTER; AND HAVE HAD THE TRANSMISSION REBUILT TWICE. I ALSO HAD TO HAVE THE HEATER CORE REPLACED AND THE RADIATOR WORKED ON. I DO NOT DRIVE THAT MUCH, AND I HAVE MY VEHICLE SERVICED REGULARLY. IT'S ALWAYS NEEDING WORK. I'VE HAD IT FOR SALE FOR A WHILE, BUT CAN'T SELL IT FOR EVEN A SMALL SUM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080431July 6, 2004
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
THE FUEL INJECTION PUMP HAS FAILED AGAIN ON MY 1997 CHEVY SUBURBAN, 6.5 LITER DIESEL ENGINE. I HAVE OWNED THIS CAR FOR TWO YEARS. THE VEHICLE HISTORY FROM MY DEALERSHIP SHOWS THIS WILL BE THE 6TH FUEL INJECTION PUMP TO BE INSTALLED ON THIS VEHICLE, ALL OF WHICH ARE COVERED BY GM'S 120,000 FACTORY WARRANTY & A 12 MONTH 12,000 MILE SERVICE GUARANTEE AFTER THE 5TH PUMP WAS INSTALLED. AUGUST OF 2003, THE PUMP FAILED WHILE DRIVING IN MY NEIGHBORHOOD & WAS REPLACED WHEN THE MILEAGE WAS AT 116,503, UNDER FACTORY WARRANTY. JUNE 27, 2004, AND MILEAGE OF 128,300 (11,800 MILES LATER) THE PUMP HAS FAILED AGAIN. THE PUMP FAILED ON A VERY BUSY & DARK STREET AT NIGHTTIME ON A BEND IN THE ROAD AS I WAS DRIVING HOME WITH MY WIFE & TWO KIDS IN THE CAR. WHEN IT FAILED THE ENGINE DIED AND WE WERE STUCK IN TRAFFIC. THE CAR IS BLACK AND IT WAS DARK, UNABLE TO MOVE, WE WERE ALMOST REAR ENDED BY SEVERAL CARS COMING UP THE HILL AND ROUNDING THE BEND IN THE ROAD. EVENTUALLY I WAS ABLE TO GET THE CAR STARTED AND IT RAN JUST ENOUGH TO ALLOW ME TO GET THE CAR OUT OF HARM'S WAY BEFORE DYING AGAIN. I THEN HAD IT TOWED TO THE DEALERSHIP THAT HAD PERFORMED THE LAST FUEL INJECTION PUMP. AT THIS POINT, IT IS STILL IN THE SHOP AND THE SERVICE WRITER TOLD ME THAT INJECTION PUMP HAD GONE BAD AND THAT HE IS CURRENTLY WAITING FOR WARRANTY APPROVAL FOR REPLACEMENT AS WELL AS THE NEW PUMP ITSELF TO ARRIVE. I HAVE SPOKEN TO MANY OWNERS OF CHEVY AND GMC TRUCKS AND SUBURBANS WITH THE 6.5 LITER DIESEL, YEARS 1994-1999, VIA THE FOLLOWING WEBSITE HTTP://THEDIESELPAGE.COM. APPARENTLY, THIS IS A VERY COMMON PROBLEM THAT GM SHOULD RESOLVE. TO DATE, GM HAS ONLY INCREASED THE FACTORY WARRANTY FROM 100,000 MILES TO 120,000 IN AN ATTEMPT TO MAKE GOOD. THIS IS STILL A SERIOUS SAFETY ISSUE WHEN YOU LOSE POWER AND BECOME A SERIOUS SAFETY HAZARD IN TRAFFIC. GM NEEDS TO COME UP WITH A PERMANENT FIX THAT PREVENTS THIS FROM HAPPENING AGAIN, NOT JUST ONE THAT LASTS FOR A FEW MILES AND THEN HAPPEN ALL OVER AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066656June 14, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN A RAIN STORM THE WINDSHIELD WIPER MOTOR FAILED WITHOUT WARNING. *MR *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074718June 3, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075499June 1, 2004
VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR
WHILE DRIVING IN INCLEMENT WEATHER WINDSHIELD WIPERS FAILED. THIS CAUSED POOR VISIBILITY. CONSUMER WAS INFORMED THAT THE WIPER MOTOR CIRCUIT BOARD AND COVER NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073574May 13, 2004
VISIBILITY:REAR WINDOW WIPER/WASHER
CONSUMER STATED THAT WINDSHIELD WIPERS WORKED INTERMITTENTLY. WINDSHIELD WIPERS STOPPED WORKING IN THE MIDDLE OF A DOWNPOUR. DEALER WAS CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073458May 11, 2004
SUSPENSION
WHILE DRIVING THERE WAS VIBRATION IN THE STEERING WHEEL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065927April 11, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
MY VEHICLE WAS FITTED WITH THE FIX FOR INTERMITTENT WINDSHIELD WIPERS. THE FIX WAS WARRANTED FOR TWELVE MONTHS OR 12KMILES. NINE MONTHS LATER, ON TOP OF A MOUNTAIN IN COLORADO, WITH A BLIZZARD BLOWING, THE W/W DECIDED TO STOP WORKING, I STOPPED THE VEHICLE AND BEAT ON THE W/W WITH A WATER BOTTLE AND THEY STARTED WORKING AGAIN. NEITHER CHEVROLET OR MY CHEV. DEALER WILL REPLACE THE DEFECTIVE MODULE BECAUSE THE FAULT OCCURRED AT 12K MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063990March 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:FRONT, STEERING:HYDRAULIC POWER ASSIST:PUMP, SUSPENSION:REAR
I OWN A1997 CHEVY SUBURBAN LT. WE ASKED A LOCAL CHEVY DEALER TO FIX THE DOORS TO CLOSE PROPERLY, WHICH THEY CLAIMED TO DO. I NOTICED THAT THE DOOR DID NOT LINE UP AND THEY SAID THEY ADJUSTED THE STRIKE PLATE. EVIDENTLY THAT MEANS THEY USED A SLEDGE HAMMER. MY WIFE WAS DRIVING DOWN THE ROAD AND ONE OF THE LOCKED DOORS OPENED UP AS SHE WAS DRIVING DOWN THE ROAD. LUCKILY MY 4 YEAR OLD SON WAS IN HIS CARSEAT. IT HAS HAPPENED TWICE. SHE COULD NOT RECLOSE THE DOOR AND SO SHE TIED IT SHUT. I FOUND THAT THE DOOR LATCH WAS STILL SHUT. I HELD THE HANDLE UP AND MANUALLY LIFTED THE LATCH AFTER WHICH THE DOOR WOULD CLOSE. ANOTHER SAFTEY ISSUE; WHILE DRIVING DOWN THE ROAD THE STEERING WHEEL JERKS SUDDENLY TO THE RIGHT. I LIVE IN A MOUNTAINOUS AND OCCASIONAL SNOW AREA. I WORRY THAT WITH THE STEERING WHEEL JERKING, AND SOMETIMES IT HAS SENT ME TOWARDS THE LANE NEXT TO ME, THIS COULD BE A SERIOUS PROBLEM. I HAVE ALSO HAD THE POWER STEERING PUMP REPLACED ONCE AFTER THE SHAFT COMPLETLY SEPERATED FROM THE PUMP WHILE I WAS DRIVING DOWN A STEEP MOUNTAIN WITH 7 BOYSCOUTS FROM A CAMPING TRIP IN THE SNOW. LET ME TELL YOU IF THAT HAD BEEN MY WIFE IN THE CAR SHE PROBABLY WOULD HAVE BEEN DOWN THE SIDE OF THE CLIFF. IN 2 1/2 YRS. I HAVE REPLACED THE FOUR WHEEL DRIVE ACTUATOR, DOOR HANDLES, TRANSMISSION, REAR END SEALS AND AXLE, FRONT END, A/C EVERYTHING,WINDSHIELD WIPER SWITCH OF SOME SORT,BRAKES EVERY 20,000 OR SO, THEY TELL ME THE HEAD GASKET IS BAD,THERE IS A WHINING SOUND I THINK IS THE FAN CLUTCH,AND NOW IT LOOKS LIKE ITS EITHER THE U JOINTS OR THE LIMITED SLIP CLUTCHES, HUB OR BOTH. I DO NOT FEEL THAT MY WIFE AND CHILDREN ARE SAFE IN THIS CAR. ALL LAMB CHEVROLET OF PRESCOTT VALLEY AZ HAS SAID IS THEY WARRANTY THEIR VEHICLES TO 36,000 MILES. THEY OFFERED TO SELL ME ONE OF THEIR NICE NEW TAHOES. WHICH HE CLAIMS THEY HAVE IMPROVED. OH YEA THE SALES PRICE IS 42,000. ON A 36,000 VEHICLE BECAUSE I AM UPSIDE DOWN ON THE CAR THEY SOLD ME 2 YEARS AGO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban