Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11636621January 17, 2025
POWER TRAIN
On 12/28/2024, while accelerating on the highway, I received without warning a reduced engine power warning and the RPM's were racing when I depressed the gas pedal. I was in moderate traffic in excess of 55 MPH and had difficulty safely making it to the right shoulder of the roadway as traffic was passing by at a greater rate of speed than I was able to travel. The vehicle would not go more than 30-35 MPH and it would not go into reverse after I was able to make it to a safe location. It was towed to a local dealership where I was later advised it was a transmission issue (valve body). The vehicle remains at the dealership awaiting repair as there is a large backorder for the valve body (I was told 8 at this point).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635537January 12, 2025
AIR BAGS
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635421January 11, 2025
POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? The transmission failed due to transmission oil that went bad and subsequently damaged the transmission. The failed transmission is available for inspection upon request. How was your safety or the safety of others put at risk? The transmission failure created unsafe driving conditions by reducing vehicle control, particularly in situations requiring acceleration or deceleration. This could have resulted in a collision if the vehicle lost power while in motion. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been confirmed by an independent service center, which diagnosed the transmission failure as a result of degraded transmission oil. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives. It has only been inspected by an independent service center. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, there were symptoms prior to the failure. These included occasional transmission slipping and delayed gear shifts, which began several months before the complete transmission failure. No warning lamps or dashboard messages appeared. This issue is of significant concern as the vehicle was purchased as a Certified Pre-Owned vehicle in 2022 and the transmission should not have failed this early. I am requesting an investigation into this issue to determine if it warrants a recall to prevent future safety risks for other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635365January 10, 2025
ENGINE
I have a 2015 Chevy Suburban with a 5.3L v8 motor. At 123,067 miles I lost the lifters in the number 7 cylinder due to the Active Fuel Management (AFM) system. This is an ongoing issue with Chevy motors from2014 to 2021. There is currently a Class Action Law Suite. I am hoping the NHTSA will issue a recall. This repaid cost me $4,000.00 to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635037January 9, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
First, Side Detection System warning light would come on, then all dashboard gauges would fail and go to position as if the car war turned off, doors and windows would not unlock or open, series of warning messages would pop up as if all systems were malfunctioning. Car would still drive but if you turn the engine off all electrical systems would stay on for a extended period of time. Vehicle would not start, even with a jump start. After sitting for 12 hours, would start again and repeat shutdown after running for about 3-5 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634783January 8, 2025
SUSPENSION, FORWARD COLLISION AVOIDANCE: WARNINGS, STEERING
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634856January 8, 2025
SERVICE BRAKES
The contact owns a 2016 Chevrolet Suburban. The contact stated while approaching a stop sign and driving at 5 MPH, the brake pedal was depressed and failed to respond. The brake service warning light illuminated after the failure. The contact was able to pull to the side, turn off the vehicle, wait a moment, and restart. The failure persisted and progressively worsened. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634550January 7, 2025
SERVICE BRAKES
brake master cylinder failure, took car to chevy after brakes got super hard to push , luckily no accident , felt like no brakes, at the point of failure, brake light, abs light, check engine light all went on ,at some point abs and brake light went off but check engine light stayed on and screen on Dash indicated max speed 62 then in a couple of minute screen showed max speed 42 mph , then lights go off except check engine and vehicle works as it should it randomly does this in one day so vehicle was taken in to dealership where they had a hard time figuring out if thats the problem and contacted gm tech support gm and they said with these codes it should be the brake master cylinder, and it would cost me 3000.00 to fix. on an 80 000.00 car that's a 2021 with 82,000 miles and they are pretty certain that will fix the problem, I'm pretty sure I don't want to get in an accident at 65 to 70 mph and die I feel this is a huge safety issue and thank god wife and kids weren't in the car considering this is my wife's car to drive the kids around in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633963January 3, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
While driving our 2023 Chevrolet Duramax diesel suburban, I was waiting, at a complete stop, against the median to make a U turn. When the traffic cleared, I began the turn when I suddenly noticed a nearly complete loss of power, hesitancy of engine engagement, and little response to the gas pedal being depressed. Then an error message appeared on the dashboard stating "Low acceleration warning". There was very little acceleration power available. The rear wheels seemed to spin. I was perilously endangered while making a U-turn across lanes because of this loss of power. The vehicle was then taken immediately to our local Chevrolet dealer who diagnosed a error code message (P0700, 0747) related to transmission valve and injectors. We are very concerned that this was a dangerous occurrence and should be further investigated. We have a 30-year history of Suburban ownership, however this is our first diesel model. We have never had problems of this significance, or seen this error message before. Since this diesel Suburban is nearly new, we are particularly concerned about the durability and safety of this vehicle. Please see attached servive report. The AC compressor was also failed and replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633713January 2, 2025
POWER TRAIN
Rear drive shaft friction Message on the display read: Service Transmission Now Unable to Shift Soon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633161December 30, 2024
FUEL/PROPULSION SYSTEM
The fuel tank strap bolts became loose and fell out, causing the fuel tank to drop. The vehicle has the original fuel tank and to our understanding, it has never been removed. We purchased the vehicle new and are the only owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632929December 29, 2024
UNKNOWN OR OTHER
Cracked dashboard. Continues to get worse. Cracks get bigger and more cracks appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632187December 23, 2024
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
When turning the car left, the power to the engine dies. This also happens on many instances that the power has died to the engine mid drive on the road and hwy. Suddenly the forward collision note appears on the dash and other warnings appear after and then the power dies to the engine. Must stop and restart the engine for it to reset. Yes, it is available for inspection. While driving at high speeds the forward collision appears, and the car can suddenly die mid drive. Even at highway speeds. No, they claim that they cannot reproduce the issue. It has been taken to the dealer at least 5 times It appeared after seat heat function went out and was worked on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631618December 19, 2024
STEERING, ELECTRICAL SYSTEM
Incident Report Vehicle Information: Year: 2016 Make: Chevrolet Model: Suburban I am experiencing a recurring issue with my 2016 Chevrolet Suburban involving the steering column lock module and the theft deterrent system. The truck intermittently fails to start, displaying a "Theft Deterrent" warning message on the dashboard and lighting get dim on the display. On some occasions, after waiting approximately 10 minutes, the vehicle starts, but other times it does not. Additionally, there are instances when the truck starts but cannot be shifted into gear. To address the problem, I have attempted to disconnect and reconnect the battery to reset the system, but this has not resolved the issue. The problem appears randomly and unpredictably, creating significant inconvenience and safety concerns, particularly in situations where I am stranded or unable to move the vehicle. Impact on Safety: This issue poses a risk to my safety and the safety of others. The inability to reliably start or move the vehicle could lead to dangerous situations, especially in emergencies or high-traffic areas. It is also concerning that the theft deterrent system may be malfunctioning, potentially leaving the vehicle vulnerable to unauthorized access. Resolution Attempts: Despite attempting to reset the system by disconnecting the battery, the issue persists. Online forums and anecdotal evidence suggest that this may be a common problem with the steering column lock module or related systems in this model. Request for Action: I urge the NHTSA to investigate this issue as it appears to affect multiple owners of similar vehicles. A thorough review and possible recall or service bulletin could ensure the safety and reliability of affected vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630671December 14, 2024
POWER TRAIN
Has been in the dealer multiple times for very hard shifting issues. Jerks when shifting gears from stop or in lower speeds. They have tried everything and cannot figure it out. But the techs have felt it when driving as well. It has been doing it for a long time. And it’s a concern when driving, I do not feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630617December 13, 2024
SEAT BELTS
When the air temperature is in the single digits the seat belt buckles do not latch or unlatch when pulled on. I thought my seat belt was latch no warning sounds indicating that it was not latch, but when i went to reach for something on my dash it unbuckled. When temperature is above 9F degrees buckles work fine. Both driver and passager side seat belt buckles do not work properly when it is cold out. Just wondering if others have brought this up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630151December 11, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
Driving down the interstate and the vehicles transmission just stopped working. The D on the dashboard started blinking and would not keep moving. When attempting to accelerate the vehicle’s engine just revved would not move. It was dangerous and no warning prior to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630252December 11, 2024
ELECTRICAL SYSTEM
Vehicle first start sometimes when pushing the start stop button. Dash illuminates but then goes black as if no power. P129D code appears after being able to start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630254December 11, 2024
POWER TRAIN
Had to replace transmission at 103000 miles. Regularly maintained no harsh driving. No warning signs it was going out till it happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629868December 10, 2024
POWER TRAIN
Vehicle was slipping and losing power. Vehicle was loosing power every time I slowed down on a traffic light and/or stop signs. Vehicle was taken to a local shop and it was determined that vehicle had serious transmission issues. Vehicle was then taken to Richard K Chevrolet. Their report (attached here) states “Found code for pressure control solenoid stuck on. Found large metal debris in fluid. Found transmission suffered mass internal failure. Recommend replacement”. Chevrolet will not take any responsibility for this massive failure and I ended up having to pay $5,500 to fix the issue (documents attached). I’m looking for Chevrolet to reimburse my expenses given that a vehicle just a bit over 100,000 miles underwent such a massive failure. My number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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