Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10308798February 11, 2010
STEERING
STEERING CLUNKS AND LOOSE, WORSE WHEN GOING AROUND CURVES AND DURING BRAKING. THIS IS A KNOW FAULTY DESIGN OF THE INTERMEDIATE STEERING SHAFT THAT CAUSED THE MANUFACTURE TO REDESIGN PART. HOW MANY PEOPLE HAVE TO BE INJURED BEFORE GM ISSUES A RECALL???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308330February 10, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
FUEL GAUGE AND SPEEDOMETER ON GMC/CHEVY SUBURBAN, 2004 YEAR. THIS IS THE SECOND TIME I HAVE HAD TO REPLACE THE GAUGE CLUSTER AND GMC/CHEVY DEALER INSIST THIS IS NOT A SAFETY ISSUE AND NOT THEIR PROBLEM. SINCE REPLACING THE FIST CLUSTER, THERE HAVE BEEN MANY MORE COMPLAINTS NOTED ON THE INTERNET. THIS IS CLEARLY NOT AN EXCEPTIONAL DEFECT. THE FAILURE HAS COME AFTER ABOUT TWO TO THREE YEARS OF USE, AND IS WORSE IN WINTER, BUT OCCURS INCONSISTENTLY YEAR AROUND. I HAVE NOT YET HAD AN ACCIDENT, BUT I DID RUN OUT OF GAS IN A RURAL AREA IN THE WINTER BECAUSE THE GAUGE SAID I HAD HALF A TANK WHEN IT WAS INFACT EMPTY. SPEED IS AN ISSUE IN ICY ROAD CONDITIONS BECAUSE IT IS VERY DIFFICULT TO KNOW IF YOUR SPEED IS APPROPRIATE FOR THE CONDITIONS WHEN THE SPEED SHOWS ZERO OR BOUNCES AROUND INCONSISTENTLY. THE FAILURE HAS OCCURRED AT ABOUT 30K MILES FOR EACH CLUSTER. LACK OF SUPPORT BY GM ON THIS IS DISCONCERTING. PLEASE ASSIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308515February 10, 2010
PARKING BRAKE
EMERGENCY BRAKE DOES NOT WORK. HAS BEEN BAD SINCE 36K MILES AND DEALER REFUSES TO TOUCH BECAUSE VEHICLE IS OUT OF WARRANTY. FIX IS BUYING NEW CABLES WITH NEW EMERGENCY BRAKE PEDAL; WHY NEW PEDAL? THEY OBVIOUSLY KNOW THAT THEY HAVE A PROBLEM AND THEY DON'T WANT TO TAKE RESPONSIBILITY FOR IT. WHY SHOULD I HAVE TO PAY FOR THEIR POOR ENGINEERING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307534February 8, 2010
TIRES
I WAS DRIVING MY VEHICLE AND HAD A FLAT TIRE. I COULD NOT GET MY SPARE TIRE TO COME DOWN AS IT WAS SEIZED UNDER TH BACK OF THE VEHICLE. I HAD A REPAIR SHOP FIX IT AND THEY ADVISED ME THIS IS COMMON ON ALL GENERAL MOTOR VEHICLES THAT SALT GET INSIDE THEM AND RUSTS OUT THE SPARE TIRE HOIST UNIT MAKING IT IMPOSSIBLE TO GET THE TIRE DOWN. I AM CONCERNED AS IT COULD HAVE HAPPENED TO MY WIFE AND KIDS ON A COLD NIGHT. AFTER LOOKING ONLINE THIS IS A MAJOR PROBLEM THAT MOST PEOPLE DO NOT REALIZE UNTIL THEY GET STRANDED WITH A FLAT TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306359February 5, 2010
ELECTRICAL SYSTEM
2007 CHEVY SUBN. WITH 26K MILES PARKED IN MY DRIVEWAY AT MY NAPLES FL.HOUSE. CAUGHT FIRE UNDER HOOD AND BURNED UP. HAD NOT BEEN USED IN 24+ HRS AND NOBODY WAS IN THE VEHICLE AND CAR WAS LOCKED. NO KEY IN VEHICLE. GM GAVE ME REF # 71-799805495. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10306602February 5, 2010
ELECTRICAL SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, EQUIPMENT
NO CRASHES OR INJURIES. ON THE INDICATED DATE I HAD THE ENGINE TURNED OFF WITH THE KEYS IN THE IGNITION, LISTENING TO THE RADIO. AFTER A SHORT TIME APPROXIMATELY 10 MINUTES, I DISCOVERED THAT THE CAR BATTERY WAS COMPLETELY DRAINED. I HAVE BEEN CAREFUL NOT LET THESE INCIDENTS OCCUR AGAIN BUT IT HAS REPEATED AT LEAST 6 TIMES. THE MOST RECENT TIME WAS WHEN I HAD A FLAT TIRE REPLACED AND THE TIRE SERVICE TECH ATTEMPTED TO REPROGRAM THE TIRE PRESSURE MONITOR SYSTEM AT WHICH TIME, THE BATTERY WAS DRAINED IMMEDIATELY. THE REPROGRAMMING WAS IMPOSSIBLE BECAUSE THE BATTERY WOULD NOT PROVIDE ELECTRICITY TO COMPLETE THE TPMS. I FOLLOWED THE OWNER'S MANUAL'S INSTRUCTIONS' AND HAD THE SAME RESULTS, A DEAD BATTERY AND UNSUCCESSFUL ATTEMPT. I NOW HAVE A USELESS TPMS AND THE DANGER OF GETTING STRANDED WITH A DEAD BATTERY. THE DEALERSHIP OFFERS TO ATTEMPT TO FIX THE PROBLEM STARTING AT $99.00 +. A NEW VEHICLE SHOULD BE FREE OF THESE TYPES OF DEFECTS. I SHOULD NOT BE PAYING FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306816February 5, 2010
ELECTRONIC STABILITY CONTROL (ESC)
ELECTRONIC STABILITY CONTROL, TRACTION CONTROL SYSTEM, VEHICLE STABILITY CONTROL--THE NEXT WAVE OF RECALLS IS COMING. ARE YOU PREPARED.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306164February 4, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I HAVE A 2005 CHEVROLET SUBURBAN Z71 WITH 59,799 MILES. THE SPEEDOMETER ON IT RECENTLY STOPPED WORKING CORRECTLY. THE DAY THE SPEEDOMETER STOPPED WORKING CORRECTLY I WAS ON AN HOUR LONG TRIP ON THE HIGHWAY. DURING THE TRIP I NOTICED THE SPEEDOMETER SHOWED I WAS GOING 95 MPH. THE SPEEDOMETER CONTINUED TO INCREASE EVEN WHEN I SLOWED DOWN, UNTIL IT PASSED 120 MPH WHERE IT WAS STUCK FOR SEVERAL DAYS. IT STARTED TO SLOWLY GO BACK DOWN. SINCE THAT DAY THEN THE SPEEDOMETER CONTINUES TO SHOW THE INCORRECT SPEED OF THE VEHICLE. THE SPEEDOMETER SOMETIMES READS AS HIGH AS 120 MPH WHEN THE VEHICLE IS NOT MOVING, AND AT OTHER TIMES DISPLAYS THE VEHICLE GOING 10 MPH WHEN THE VEHICLE IS NOT MOVING, AND OTHER TIMES SHOWS CORRECTLY AT 0 MPH. THE PROBLEM SEEMS TO GET WORSE WHEN I DRIVE THE VEHICLE ON LONGER TRIPS. I HAVE CONTACTED THE LOCAL DEALERSHIP AND WAS TOLD THERE IS A RECALL TO CORRECT THIS PROBLEM BUT THAT MY VIN NUMBER IS NOT INCLUDED IN THE RECALL. *JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304978February 4, 2010
AIR BAGS, AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW, SEAT BELTS, STRUCTURE, STRUCTURE:BODY, STRUCTURE:FRAME AND MEMBERS
2003 CHEVY SUBURBAN 4WD ROLLOVER RESULTING IN ROOF COMPACTING AND SEAT BELTS FAILING, 3 MAJOR INJURIES;: ALL WEARING SEATBELTS: DRIVER: ROAD BURN, CUT'S, BRUISES, BROKEN RIB. FRONT PASSENGER: SEVERE, TRAUMATIC BRAIN INJURY, C2, STAGE 3 SPINAL FRACTURE. WINDOW'S BROKE OUT & CAR LANDED ON RIGHT ARM RESULTING IN ELBOW DISLOCATION, FRACTURE AND MUSCLES TORN FROM THE BONE; BROKEN RIB. 2ND SEAT PASSENGER: 1/2 THROWN OUT OF THE CAR SUSTAINING 3 SPINAL FXS, RIB FX., SCAPULA FX. AND ROAD BURN. 3RD SEAT PASSENGER: THROWN FROM THE VEHICLE INTO THE FAST LANE ON ONCOMING TRAFFIC. SUSTAINING HEAD INJURY, BILATERAL COLLARBONE FRACTURE'S, SCAPULA FX. AND ROAD BURN. CHEVY SUBURBAN'S CANNOT WITHSTAND A ROLLOVER AND CHEVY WAS AWARE OF THIS. WE HAVE NOT BEEN GIVEN OUR CONSTITUTIONAL RIGHT TO A COURT TRIAL. IMPEACH OBAMA OBAMA & HIS CIRCUS FOR DEFYING OUR U.S. CONSTITUTION! *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10303789February 2, 2010
ELECTRONIC STABILITY CONTROL (ESC)
WE PURCHASED A 2009 CHEVROLET SUBURBAN. THREE WEEKS AFTER THE PURCHASE AND AFTER THREE OTHER MAJOR REPAIRS, I WAS TRAVELING ON THE INTERSTATE IN OHIO WHEN THE DASH FLASHED A MESSAGE INFORMING ME TO SERVICE THE STABILITRAC. I HAD ON STAR RUN AN ENGINE DIAGNOSTIC AND THEY INFORMED THAT THE STABILITY CONTROL WAS NO LONGER OPERATIONAL AND TO HAVE IT SERVICED IN THE NEXT SEVEN DAYS. WE DID SO AND THE DEALERSHIP REPLACED THE STEERING ANGLE SENSOR. A WEEK LATER, I WAS TRAVELING THE SAME INTERSTATE AND GOING TO THE SAME LOCATION. THE SERVICE STABILITRAC MESSAGE COMES ACROSS THE INSTRUMENT PANEL. ONCE AGAIN, I HAD ON STAR RUN A DIAGNOSTIC. THIS TIME, THEY ADVISE ME THAT THE ABS IS CURRENTLY NOT FUNCTIONAL AND IT MAY EFFECT MY ABILITY TO STOP IN SHORT DISTANCES. NEEDLESS TO SAY, THE VEHICLE IS NOW SITTING AT THE DEALERSHIP FROM WHICH WE PURCHASED IT. IN FACT, WE ARE GOING THROUGH CONCESSIONS WITH GM IN ORDER FOR THEM TO BUY IT BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303047January 28, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. WHENEVER THE CONTACT ATTEMPTED TO ENGAGE THE BRAKE PEDAL AT A LOW SPEED HE NOTICED THAT THE ABS SUDDENLY ACTIVATED WHICH ALSO INCREASED THE STOPPING DISTANCE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT MILEAGE WAS 130,000. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302899January 27, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THIRD INCIDENT FOR THIS PROBLEM. WHILE DRIVING IN (D) THE TRANSMISSION WILL DISENGAGE AND THE VEHICLE ENGINE WILL REV UP (3RD & 2ND GEAR) SEEM TO WORK STILL. THIS HAS HAPPENED AT VARIOUS SPEEDS FROM 25 TO 55 MILE PER HOUR. ONLY ONE TIME HAS IT BEEN CLOSE TO AN ACCIDENT WHILE MAKING A LEFT HAND TURN WITH ON COMING TRAFFIC. THE DEALER HAS MADE INSPECTIONS OF THE TRANSMISSION ONCE, THE SECOND TIME THE DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM AFTER KEEPING THE VEHICLE MORE THAN 5 DAYS. THE SUGGESTION FROM THE DEALERSHIP MANAGER WAS TO WAIT FOR IT TO HAPPEN AGAIN, PLACE THE VEHICLE IN EITHER 3RD OR 2ND GEAR DRIVE IT TO THE DEALERSHIP LEAVING IT IN 3RD OR 2ND GEAR APPLYING THE PARKING BRAKE SO THAT THE MANAGER AND A MECHANIC CAN GET INTO THE VEHICLE AND TEST WHAT'S WRONG. THE 3RD TIME THIS HAS HAPPENED IT WAS AROUND 8:30 P.M. AND WE WERE UNABLE TO TAKE IT IN TO BE EXAMINED. THIS PROBLEM IF IT HAPPENS AGAIN WHILE MAKING A TURN OR AT ANYTIME WITH ONCOMING TRAFFIC COULD CAUSE A SERIOUS ACCIDENT. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302548January 27, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
NORMAL OPERATION ABS CYCLING WHEN INCHING TO A STOP,ON HWY OPERATION ABS CYCLES EVEN WHEN BRAKING AND THERE ARE NO ADVERSE CONDITIONS PROBLEM IS SPORADIC AT BEST FOR CONSEQUENCES IT HAS NOT BUT COULD LEAD TO ACCIDENT. HAD BEEN TAKEN TO DEALER FOR RECALL, SENSORS FOR ABS WERE REPLACED. PROBLEM IS STILL PRESENT.*CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302562January 27, 2010
SERVICE BRAKES, HYDRAULIC
1.NORMAL OPERATION 2. ABS CYCLING WHEN INCHING TO A STOP,ON HWY OPERATION ABS CYCLES EVEN WHEN BRAKING AND THERE ARE NO ADVERSE CONDITIONS. THE PROBLEM IS SPORADIC AT BEST. AS FOR CONSEQUENCES,IT HAS NOT BUT COULD LEAD TO ACCIDENT. 3. PROBLEM IS STILL PRESENT. *CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302381January 26, 2010
ELECTRICAL SYSTEM
2007 CHEVY SUBUBAN REGISTERED TO THE UNIVERSITY OF VANDERBILT SITTING IN PARKING LOT, THE ENGINE WAS OFF AS WELL AS WAS THE IGNITION. SUDDENLY FROM WITHIN THE ENGINE COMPARTMENT A MASSIVE FIRE BROKE OUT, THE FIRE DEPARTMENT FROM THE CITY OF HENDERSONVILLE TENNESSEE. RESPONDED AND PUT THE FIRE OUT. INITIAL INVESTIGATION FROM THE OFFICERS AT THE SCENE INDICATED THAT IT WAS AN ELECTRICAL FIRE COMING FROM THE CONTROL RELAY BOX ATTACHED TO THE LEFT SIDE FENDER WALL. VEHICLE IS A 2007 CHEVY SUBURBAN PURCHASED 10-31-2006 WITH 320,000 MILES ON VEHICLE POLICE & FIRE AT SCENE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10302161January 25, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 2500. AT LOW SPEEDS, HE WOULD DEPRESS THE BRAKE PEDAL BUT THE VEHICLE WOULD NOT RESPOND ACCORDINGLY. IT SEEMED THAT THE ABS WOULD ACTIVATE AND CAUSE HIM TO MOVE A FEW FEET FORWARD. THE ABS ALSO INCREASED THE STOPPING DISTANCE AND ALMOST CAUSED THE CONTACT TO CRASH ON TWO OCCASIONS. HE TOOK THE VEHICLE TO THE DEALER BUT THERE WERE NO CODES PRODUCED. THE VEHICLE HAS NOT BEEN REPAIRED TO-DATE. HE CALLED THE MANUFACTURER AND ASKED IF THEY COULD INCLUDE HIS VEHICLE IN RECALL 05V379000 BUT WAS INFORMED THAT HIS MODEL YEAR WAS NOT INCLUDED. THE CURRENT MILEAGE IS APPROXIMATELY 80,300. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000. UPDATED 2/22/10 *CN UPDATED 05/17/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301849January 22, 2010
SERVICE BRAKES, HYDRAULIC
ABS WOULD INCORRECTLY ENGAGE WHEN STOPPING AT LOW SPEEDS (< 5 MPH). INCREASES STOPPING DISTANCE SINCE ABS STARTS PUMPING INSTEAD OF JUST APPLYING BRAKES. THIS HAPPENS ON IDEAL ROAD CONDITIONS AND AT LOW SPEED/NON SKIDDING STOPS. *TR MECHANIC REPLACED WHEEL HUB ASSEMBLY ON BOTH FRONT LEFT AND FRONT RIGHT WHEELS (WHEEL HUB INCLUDED NEW ABS SPEED SENSOR). PROBLEM WAS FIXED. THIS IS OBVIOUSLY A SAFETY ISSUE. GM HAS ALREADY RECALLED 99 - 2002 (MINE IS A 2003) SUBURBANS FOR THIS. MECHANIC INDICATED THAT ABS SENSORS WERE BADLY CORRODED (PRESUMABLY) FROM SALT GETTING INTO CONTACT WITH THE SENSOR. MECHANIC ALSO INDICATED THAT HE HAS FIXED THIS IN *MANY* SUBURBANS AND IN MANY CASES THAT CAME AFTER OWNERS HAD UNSUCCESSFULLY TRIED TO GET DEALERS TO FIX THE ISSUE. MECHANIC SAID DEALERS WERE REPLACING THE ABS COMPUTER, AT A COST OF THOUSANDS OF DOLLARS, AND PROBLEM STILL WASN'T FIXED. IMPORTANT NOTE: IT APPEARS THAT REGARDLESS OF WHETHER A RECALL IS DONE, DEALERS SHOULD AT LEAST BE AWARE OF THIS COMMON SAFETY PROBLEM WITH SUBURBANS FROM THIS TIME PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300108January 17, 2010
SERVICE BRAKES, HYDRAULIC
SLOWING DOWN COMING TO STOP ABOUT 7TO 4 MPH THE ABS SENSORS TELLS THE ABS PUMP TO TURN ON MAKING A GROWLING NOISE THIS IS THE SAME PROBLEM THE OLDER MODELS HAD THERE FIX WAS TO BRING THEM IN TO A DEALER AND PULL AND CLEAN THE ABS SENSORS OR REPLACE IF FOUND BAD . I TOOK MINE IN FOR AN ABS SENSOR LIGHT ON AND THEY TOLD ME THAT THE RIGHT SENSOR WAS BAD BUT THE LEFT NEEDED TO BE PULLED AND CLEANED BUT THEY SAID IF THE WENT TO PULL IT AND IT BROKE I WOULD HAVE TO PAY THE COST OF THE REPLACEMENT SENSOR INSTEAD OF THE CLEANING COST WHICH IS ABOUT $250.00 TO REPLACE PART AND LABOR THIS WAS IN DEC 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299592January 13, 2010
TRACTION CONTROL SYSTEM
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE CONTACT WAS DRIVING AT A LOW UNKNOWN SPEED ON NORMAL ROAD CONDITIONS. THE "TRACTION" WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND SUDDENLY, SHE HEARD A CLICKING NOISE AND THE VEHICLE BEGAN TO SLOW DOWN WITHOUT ASSISTANCE. THERE WAS PRESSURE APPLIED TO THE ACCELERATOR PEDAL, FOLLOWED BY AN UNINTENDED SURGE. THE DRIVER WAS ABLE TO CONTINUE OPERATION. THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. HOWEVER, THERE WERE NO RESOLUTIONS. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME FOR THE MALFUNCTIONS. THE FAILURE MILEAGE WAS 70,000. THE CURRENT MILEAGE WAS 101,000. UPDATED 02/17/10. *LJ UPDATED 02/18/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298832January 9, 2010
ENGINE AND ENGINE COOLING
BEGINNING IN AUGUST 2009 MY 01 CHEVY SUBURBAN WOULD STALL WHILE I WAS DRIVING. AFTER THE FIRST TIME, A NEW BATTERY WAS INSTALLED. THIS HAPPENED 2 MORE TIMES FROM MID AUGUST 09 TO 9/15/09 AT WHICH TIME WE BROUGHT THE TRUCK IN FOR SERVICE. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM AND WE BROUGHT THE TRUCK HOME. ABOUT A WEEK LATER, IT HAPPENED AGAIN AND THEN 3 MORE TIMES BETWEEN 9/15 AND 10/15/09. DURING THIS PERIOD WE FOUND A RECALL NOTICE (GM RECALL NO. 06083) FOR A CRANKSHAFT SENSOR COVERING 2001 SUBURBANS, BUT NOT MY PARTICULAR VEHICLE. THE RECALL DETAILED THE EXACT PROBLEM I WAS HAVING. THE TRUCK WAS BROUGHT INTO THE DEALER ON 10/15/09 AND I INSISTED THAT THE CRANKSHAFT SENSOR BE REPLACED. TO DATE, THERE HAVE BEEN NO FURTHER PROBLEMS WITH THE VEHICLE AND I BELIEVE THAT THE CRANKSHAFT SENSOR WAS THE CAUSE OF THE STALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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