Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11714782February 1, 2026
SUSPENSION, VEHICLE SPEED CONTROL
There is an electronic problem that continues to trip the warning for the Air Ride suspension system to fail leaving the vehicle stuck at its current ride height or it drops eithee the front or rear suspension to the ground while simultaneously raising the front or rear to its highest setting. It also causes the vehicle speed to drop immediately to 56 mph. Issue has been scanned by several dealers to determine air leaks, pinched wires, failing compressor and all were found to be in normal operation. This is a huge safety concern as well as a huge financial concern for the consumer.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11714735January 31, 2026
ENGINE
1.) January 29 2026 @6:00PM Vehicle was in use. Driver accelerated to avoid another vehicle and the engine loss all power. When pushing on the accelerator the tachometer would increase as if I was reving the engine however there was no power. SAFETY ISSUE: With power completly lost, I had to coast over to the should of highway 10 and sit on the shoulder. Vehicle had to be turned off and restarted in order for the vehicle to have power. ................................................................................................................................................................................................. 2.) March of 2021 - Vehicle was in use. Driver accelerated to merge with traffice and the engine experienced a loss of all power. When pushing on the accelerator the tachometer would increase as if I was reving the engine however there was no power. Driver contacted ON-STAR seeking assistance. ON-STAR rep advised that I pull over onto the shoulder of the highway, turn off the vehicle, then turn it back on which temporatily worked. SAFETY ISSUE: With power completly lost, I had to coast over to the should of highway 60 freeway and sit on the shoulder. Vehicle had to be turned off and restarted in order for the vehicle to have power. ACTION taken: Vehicle was taken to a GMC certified dealer and the "CONTROL CYLINOID VALVE & TRANSMISSION CONTROL MODUAL ASSEMBLY WERE REPLACED. First incident the repair was under warrenty and there was no expense to the owner Second incident the repair was not under warrenty and owner is required to pay repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714437January 30, 2026
FUEL/PROPULSION SYSTEM
My 2021 Chevrolet Suburban stalled while driving in late September 2025 and had to be towed to a dealership. The vehicle is subject to an active fuel pump power control module safety recall that has been in effect since 2021. The vehicle was brought in specifically for repair of this issue. The work was processed under warranty, and I was charged a deductible. After learning the repair was directly related to an active safety recall, I requested reimbursement of the deductible, as recall repairs should be completed at no cost. That reimbursement request was denied. I have since been informed that the recall repair was never “completed,” and the recall still shows open in the manufacturer’s system. I am now experiencing shuddering and symptoms consistent with a potential stall recurrence. The original stall occurred while I was transporting my children, including special needs children who require regular transportation to school and therapies. The vehicle failure left us stranded at night in an unsafe area. Due to the prior stall, the unresolved recall status, and the recurrence of symptoms, I do not feel the vehicle is safe to operate. Thank you for your attention to this matter, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714310January 29, 2026
AIR BAGS
The contact owned a 2017 Chevrolet Suburban. The contact stated that while driving at 40 MPH, another vehicle crashed into the rear driver side of the vehicle, causing him to lose control of the vehicle, collided into the curb, and the two right side tires, both driver's and passenger tires, became blown and damaged. The contact mentioned that after colliding with the curb, he crashed into a tree, which caused the right passenger side rim to detach from the tire. The contact also mention from the impact the whole right passenger side of the completely crushed and was damaged. The contact stated that no air bags deployed in his vehicle. The contact stated that he sustained a concussion to the head from the driver side window, brushing of the right rib, and bruises on both left and right hands. Medical attention was required. The contact stated that a police report was filed. The vehicle was towed to City Towing. The manufacturer was notified of this failure, and they requested information from the contact regarding the accident. The approximate failure mileage was 90,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11714279January 29, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2024 Chevrolet Suburban. While driving at an undisclosed speed, the vehicle hesitated while accelerating. The vehicle was previously repaired under NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the failure persisted. The local dealer was contacted; however, the vehicle was not repaired. The manufacture was not notified of the failure. The failure mileage was 27,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713948January 28, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My rear passenger door flys open while driving. It happens during very cold weather. It also will not latch when trying to shut it after getting off the road and trying to shut it. My daughter has been in the seat next to the door each time and it has happened multiple times. Betten Chevrolet has tried to fix it twice and it is currently in their shop. This is totally unsafe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714003January 28, 2026
POWER TRAIN, STEERING
The suburban pulls to side. I got it into the service center and they tried to fix the alignment but when we got it back it still does it. So im not driving it til it gets a second opinion because its definitely not the alignment if it is still doing it. So I dont feel safe driving it with me or especially my kids in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714022January 28, 2026
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
“Service safety restraint system” light came on. I feel this is a defect and a serious concern. I’ve seen where others are experiencing the same issue. I bought this vehicle specifically because I wanted to a safe vehicle to drive my 4 children around in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713809January 28, 2026
FUEL/PROPULSION SYSTEM
The front of the fuel tank is hanging down and nearly dragging on the ground. This was with normal driving on a highway. No hitting bumps or aggressive off-road anything. We noticed when we heard a scraping noise going slowly over a slight incline in a driveway that it was hanging down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713441January 26, 2026
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
The vehicle went into limp mode! Everything associated with it happened so quickly,no brakes,no steering ,it was terrifying. We got safely to a gas station. We were advised to take it to a certified Chevrolet dealer which we did We had it towed to the certified Chevrolet dealer in Charlevoix, Michigan.They hooked it up to the diagnostics and said they found absolutely nothing wrong with the vehicle.Very Frustrating! After experiencing this terrible incident will never feel safe in this vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713404January 26, 2026
STRUCTURE:BODY
OEM Running boards, non powered. It is available for inspection. The running boards are slippery evetime they are wet. Does not matter what shoes you have. I have slipped 4 times since owned the vehicle and even broke the interior panel of my driver side door in 2023 which lead to a$500 repair bill. My wife and I both slipped today (1/26/26) and bruised pretty bad. Kids have also slipped in the past. No, it was not inspected or reproduced but dealer did say its a common problem they see with the OEM running boards. No, it was not inspected by the dealer. No warning lamps since it is a non powered part.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11713386January 26, 2026
ENGINE
After purchasing the car, the engine oil low light came on after driving about 2,000 miles on a fresh oil change. We took the car to the Chevrolet dealer where they said the engine was over 2 quarts low on oil and recommended a fresh oil change. After another 2,000 miles of driving the low engine oil light came on again. We took it back to the same dealership and started the oil consumption test. After several months of oil checks, it was determined that the engine failed the test and service was recommended and would be covered under warranty. Extensive repairs were performed on the engine including piston replacement. After receiving the car back from repair, we continue to have the engine oil low life light appear after a few thousand miles of driving and have to add 2 quarts of oil to the engine. We contacted the Chevrolet dealership that performed the repairs and they said that prior warranty work would not be covered since we were now out of factory warranty. We were informed that we would have to go through the oil consumption test again and pay for any needed repairs. We're concerned that with investigation EA25007, our engine could experience the bearing failure and cause serious injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713362January 26, 2026
FUEL/PROPULSION SYSTEM
On Saturday, 11/29/25 @ 3PM, while driving on I-75 from GA to MIA, our 2022 Suburban VIN: [XXX] sudden & unexpected had a mechanical failure. Without warning, vehicle stalled/ stop while traveling at highway speed, leaving us seconds to maneuver to the side. This failure created an extremely dangerous situation that could have resulted catastrophic or fatal accident for my family. Check engine light came on (code P102A). An officer stopped to assist & arranged car to be tow which we had to pay $135 to nearest Chevrolet dealership. Since the dealership was closed, I was forced to stay an additional night in a nearby hotel and paid $106.46. The vehicle was inspected by Countryside Chevrolet, who diagnosed the issue as a failure of the fuel pump control module however I was informed that this VIN was not covered under warranty or any special coverage, despite the fact that we experienced the exact same failure on our 2021 Chevrolet Tahoe, which was covered under warranty for this same defect. I was forced to pay $708.72 for the repair. This inconsistency is unacceptable—especially considering GMs extensive history of complaints, recalls, & class action litigation involving defective fuel pump & fuel system components, which present a well-documented safety risk. I filed a complaint with GM Customer Care (Case XXX). I submitted all required receipts for repairs, towing & hotel, however GM denied my claim without providing any explanation, only stating VIN was “not covered.” Also, GM refused to provide a written justification & my request for a manager callback was ignored. No consideration was given to the safety implications of this failure. This response is unacceptable & demonstrates a failure to take responsibility for a known safety defect. Demand: Given the seriousness of this incident, the documented defect, & GM’s prior knowledge of same failures, I demand full refund of $950.18 for expenses. This situation could have ended tragically. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713203January 25, 2026
ENGINE
The engine failed right in the middle of a intersection completely shut down, locked up the motor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713080January 24, 2026
ENGINE
The engine self-destructed due to a thrust bearing failure as described in General Motors Technical Service Bulletin 25-NA-307 There were no warning lights prior to the engine failure. The vehicle has been inspected by Carl Black GMC in Roswell, GA and been found to fall under the Thrust Bearing Failure TSB According to the service technician, these engines have been failing in large numbers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712617January 22, 2026
SERVICE BRAKES
Increased brake pedal effort to the point of difficulty to stop or control brake pressure at low speeds. This seems like the same issue reported in Safety Recall #N192268499-01, but my VIN is outside the covered range. Is the effected range in the recall correct? This has happened intermittently since we purchased the vehicle private party in 2022 with 115.5k miles on it, but is getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712643January 22, 2026
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
I AM REPORTING A SEVERE AND RECURRING SAFETY DEFECT WHERE MY VEHICLE SUFFERS A COMPLETE LOSS OF ELECTRICAL AND ENGINE POWER WHILE IN MOTION. THIS HAPPENS WITHOUT WARNING AT VARIOUS SPEEDS AND DURING VARIOUS MANEUVERS, INCLUDING MAKING TURNS AND DRIVING STRAIGHT. THIS HAS HAPPENED OVER 500 TIMES SINCE THE 3 YEARS I HAVE HAD IT. I HAVE NOT FELT SAFE IN THE VEHICLE FOR A LONG TIME AND WHEN I HAVE TAKEN IT TO HAVE IT CHECKED NO ONE COULD TELL ME ANYTHING BECAUSE IT WAS NOT HAPPENING AT THE MOMENT. WHEN THE VEHICLE DIES IT COMES BACK TO LIFE ON IT'S OWN BUT THE TIMING IS NOT PRECISE AS TO WHEN IT HAPPENS. THE UNPREDICTABILITY OF THESE POWER FAILURES CREATES AN IMMINENT RISK OF A HIGH SPEED COLLISION OR BEING STRANDED IN A DANGEROUS INTERSECTION. I CAN'T EVEN SELL IT TO SOMEONE IN GOOD CONSCIOUS KNOWING IT HAS THESE SERIOUS ISSUES. NOT SURE I AM DOING EVERYTHING OR CONTACTING WHO ALL I NEED TO ABOUT THIS SITUATION BUT THIS IS A START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712709January 22, 2026
ENGINE
On January 13, 2026, the engine in my Suburban failed suddenly and completely, rendering the vehicle inoperable without warning. The failure left me stranded with my children, creating a serious safety concern and requiring immediate towing. Prior to that day, the vehicle exhibited no ongoing symptoms, warning lights, or performance issues, aside from a ticking noise that appeared only on the day of failure. The vehicle was towed to an authorized Chevrolet dealership, where it was determined that the engine was damaged beyond repair and required full replacement. I was informed a new engine would need to be ordered, at an estimated cost of approximately $14,000—an extraordinary and unreasonable expense for a vehicle of this age and price point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712550January 21, 2026
AIR BAGS
The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712068January 20, 2026
SERVICE BRAKES, SUSPENSION
There are 2 components of the vehicle that I believe are malfunctioning. The first component would be the brake system. At first the problem presented itself when going down a parking garage it was approximately 5 miles an hour while applying the brake and the brake suddenly got stuck and really sticky, I had to apply extreme pressure to the brake to get the vehicle to stop completely. It was only after I put the vehicle in park, turned it off, removed the keys from the ignition, open the doors, and then restarted the car afterwards where the brakes would become unstuck. Since that first incident in summer of 2024, there has been other similar incidents when I am breaking in a parking lot at lower speeds, on side streets at lower speeds, or any other circumstance where I would be applying the brake at lower speeds. The brakes would get very sticky hard to press and would not come to a complete stop unless using extreme force. This is a very scary incident because if there was a vehicle a pedestrian and we weren't able to stop the vehicle then we would have crashed and potentially hurt someone. We brought this up to our mechanic and he was not able to reproduce the issue. The engine light does not turn on for this issue and we are not able to produce any engine light codes for the braking issue. This issue continues to happen until this day and it is scary when it does happen. The second component that we believe is malfunctioning has to do with the suspension system, the air ride system. We have taken this problem to our mechanic since 2019, 2020. They've been able to temporarily repair the issue but after some time the part breaks down and we believe that this is a manufacturing issue. There is a warning lamp that appears. What happens is there is air constantly being pumped into the suspension and is drawing electricity from the battery and ultimately affecting other parts of the electronic components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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