Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11603063July 18, 2024
STEERING, ELECTRICAL SYSTEM
The key gets stuck and I can't remove the key; I can't take the key out and then the battery drains and car is dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603038July 17, 2024
STRUCTURE:BODY
the frame of the car is rusted . in places almost all the way through the frame. this was confirmed by chevy dealer. this car has always kept in a garage. I kept the car clean going through a car was with under wash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599577July 6, 2024
STEERING
Power steering suddenly went out when driving without any indication as to why. Took to dealership and very expensive to fix. Only had the car for 6 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598638July 3, 2024
UNKNOWN OR OTHER
As I was driving my car in the interstate the car started making noises and began to shake and then it stop driving normally. I did my best to move to the curve and then called a towing truck to get the car. The car transmission stopped working properly. I conducted an analysis on this car in the internet and it has been written that the transmission has a manufacturer's defect. Also, the car dealer did a diagnostics test on the vehicle and proved that the transmission is not responding. The car dealer said the repair is not covered. This car is less than 5 years old. I was driving with an unsafe car. Data indicates that the transmission defects with a transmission fluid leak. I was in a dangerous situation while driving the car in the interstate. There were no warning signs and I believe this can be a dangerous situation for other consumers who may have the same car. The dealer and manufacturer does not want to cover the repair of the transmission since they said there has not been any recalls with the car. I want to put this complaint because I was at risk for something I had no control of. I contacted the corporate office and they told me to take it back to get a second diagnostic. In my opinion I have already done the diagnostic and they will not accept it unless is recent. The diagnostic was done in March 2024. Dealer wants me to pay for the repair. The transmission fluid leak is a problem that appears to be from the manufacturer because a transmission's life should last longer. The car has been undriveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597444June 28, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2017 Chevrolet Impala. The contact stated while starting the vehicle he noticed that the air conditioner was blowing hot air. There was no warning light illuminated. The contact stated that the evaporator core leaked in addition and Freon was leaking into the cabin of the vehicle. The vehicle was taken to the dealer where it was diagnosed as a failure with the evaporator core and the A/C compressor. The contact was informed that the evaporator core and the A/C compressor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 53,548.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596624June 25, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Transmission hesitates to pull out in drive from a stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596302June 24, 2024
TIRES
235/50R18. Went for tire rotate and balance. Was informed that 3 of the 4 tires had tread separation and recommended replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595551June 20, 2024
SEAT BELTS
Passenger rear seat belt not locking. Cannot install car seat with that seat belt nor is it safe to ride in that seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595204June 18, 2024
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
UNKNOWN but I believe the sealed transmission is malfunctioning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594362June 14, 2024
UNKNOWN OR OTHER
Dash cover crumbled and falling apart. Even though I have kept it cool and covered with a condition. It's falling down into my car fan for heating and cooling
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593641June 11, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
The brakes continue to malfunction I am unsure if a previous recall was fixed properly or not the Chasis electrical system has been fixed with electrical tape only the transmission and stability track and anti lock brake system error light with go off from time to time when it does and the more it’s driven the worse the issues get these are all recalls and the problems still persist are we confident that the recalls have been corrected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593751June 11, 2024
AIR BAGS, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The Side Detection System Modules are preventing the vehicle blind spot system to work correctly. and the vehicle takes 5, 10, 15 + attempts to start up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592334June 4, 2024
ELECTRICAL SYSTEM
The contact owns a 2010 Chevrolet Impala. The contact stated that the vehicle made an abnormal grinding sound while starting and while driving. There was no warning light illuminated. The contact stated that the grinding sound persisted after turning off the vehicle on several occasions. The vehicle was taken to an independent mechanic, where unknown actuators located behind the dashboard were replaced; however, the failure persisted. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592361June 4, 2024
ELECTRICAL SYSTEM, STEERING
The contact owns a 2017 Chevrolet Impala. The contact stated while starting the vehicle, she noticed that the A/C feature was not functioning properly. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed a leakage coming from the A/C evaporator and the compressor. The contact stated that the instrument panel needed to be repaired. The vehicle was repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel while turning. The vehicle was not repaired. The manufacture was contacted and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592236June 3, 2024
POWER TRAIN
Transmission shifts hard after engine warms up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589933May 21, 2024
VEHICLE SPEED CONTROL
When at a stop and turning left it makes a grinding noise with hesitation in movement. The ABS and traction control light comes on. When researching this, there are millions of these cars with the same thing. I have taken to 3 mechanics and no one can fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589955May 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2009 Chevrolet Impala. The contact stated that upon attempting to start the vehicle, the vehicle failed to start as intended. The contact then observed smoke coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the wiring harness and observed that the wiring was exposed. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V355000 (Electrical System), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 222,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589077May 16, 2024
ENGINE
The contact owns a 2015 Chevrolet Impala. The contact stated while the vehicle was started, there was a loud clanking sound coming from the engine. Additionally, there was an abnormal gasoline odor coming from the vehicle. The vehicle was inspected by the contact who became aware of a gasoline leak coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the pressure pump needed to be repaired. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with catalytic converter failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588439May 13, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
The side detection module has just failed out for the second time in under 2 years, 20k miles on my 2014 Impala LTZ. The first time it failed (less than two years ago), the side detection indicator on the mirrors started to go off randomly, and then eventually, I was unable to reliably lock/unlock my car. Eventually, it wouldn't even start/shut off (Push to start), and the entire dash was off even when running. It messed with seemingly the entire car's electrical system, and made it unsafe to drive (imagine if I would've been on the highway and the car shut down, plus I didn't have any gauges at all). As stated, this system (and side detection module specifically), has corroded and gone out again, despite this module supposedly being better sealed. I had a GM dealership replace the entire system with their kit, which was out of their specialty 80k mile warranty for this system, as they realize it is flawed but refuses to recall it. This kit was approximately $1000 installed, and I am again looking at the same price for a flawed system that GM is totally aware of and one that has safety implications and makes the vehicle undrivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588160May 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I have trouble codes that occasionally come up even after vehicle has been serviced. The vehicle used to drive fine. Now it started miss firing. I was told the problem was coming from the engine compartment/sensors. An OBDII diagnosis detects a problem with B Camshaft Position Timing Over Advanced or System Performance Bank 2 (p0024). I fear that without the fix, the miss firing can cause an accident. The engine light is illuminated when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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