Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11152317November 18, 2018
UNKNOWN OR OTHER
THE ENTIRE SPARE TIRE WELL IN THE TRUNK WAS FILLED WITH WATER. THE TRUNK WAS DAMP IN THE BACK CORNERS BY THE TAIL LIGHTS AND SOME OF MY ITEMS IN THE TRUNK WERE WET. THIS IS THE FIRST I HAVE NOTICED THIS BUT IT COULDN'T HAVE BEEN LIKE THIS LONG. IT HAS BEEN COLD OUT AND I ONLY NOTICED A SMALL AMOUNT OF MOLD AND NO ODOR YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152232November 17, 2018
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ADAPTIVE CRUISE CONTROL (ACC) ISSUES SCENARIO 1 FIRST DAY I WAS TRAVELING AT APPROXIMATELY 70 MPH. AS I WOULD IN ANY OF MY OTHER 100 + CARS I'VE OWNED, I HELD THE CRUISE CONTROL 'SET' BUTTON EXPECTING THE SPEED TO GRADUALLY DECREASE. THE IMPALA MUCH TO MY SURPRISE, WITH TRAFFIC BEHIND ME, WENT FROM 70 MPH TO APPROXIMATELY 20 MPH WITHIN 7 SECS. THE TRAFFIC BEHIND ME WAS SWERVING TO AVOID CRASHING INTO ME. IT CLEARLY STATES ON PAGE 182 OF THE OWNER'S MANUAL 'REDUCING SPEED WHILE ACC IS AT A SET SPEED. 'PRESS AND HOLD SETUNTIL THE DESIRED LOWER SPEED IS REACHED, THEN RELEASE IT. WHEN YOU HOLD THE SET BUTTON THE SPEED DROPS SO RAPIDLY THERE IS NO POSSIBLE WAY YOU COULD REDUCE THE SPEED TO ONLY (FOR EXAMPLE) TO 58 MPH. SCENARIO 2 I WAS FOLLOWING A VEHICLE WITH THE ACC SET. VEHICLE AHEAD OF ME SIGNALED TO MAKE A RIGHT TURN AND WAS MERGING RIGHT TO MAKE THE TURN. AS I PROCEEDED TO CHANGE LANES AND GO AROUND THE VEHICLE, MY IMPALA SLAMMED ON THE BRAKES CAUSING THE VEHICLE BEHIND ME TO HAVE TO SWERVE TO AVOID A CRASH. SCENARIO 3 REFERRING TO THE SCENERIO 2. WHEN THE VEHICLE TURNING RIGHT CLEARED THE CAMERA ON MY IMPALA THE IMPALA ACCELERATED AGGRESSIVELY AS THOUGH I WAS ATTEMPTING TO PASS SOMEONE. IT WAS VERY UNEXPECTED AND TO THE POINT WHERE I FELT I COULD LOSE CONTROL OF THE VEHICLE. SCENARIO 4 WHEN ROUNDING A CURVE IF THE ACC CAMERA SENSES A VEHICLE MOVING IN A PARKING LOT NEAR THE ROAD IT AGAIN BRAKES HARSHLY FOR NO GOOD REASON. AGAIN CAUSING THE VEHICLES BEHIND ME TO HAVE TO REACT. THE IMPALA WILL AGAIN ACCELERATE AGGRESSIVELY ONCE PAST THE MOVING CAR IN THE PARKING LOT. SCENARIO 5 IN TWO LANE TRAFFIC WITH THE ACC SET, WHEN YOU'RE ROUNDING A CORNER IF THE CAMERA OF THE ACC GETS THE CAR IN THE OTHER LANE IN ITS VISION THE IMPALA WILL AGAIN SLAM ON THE BRAKES. WHEN THE CAR IN THE OTHER LANE IS OUT OF THE CAMERA RANGE THE IMPALA ACCELERATES RAPIDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151772November 15, 2018
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON LOCAL ROADS AND ACCELERATING LOOSE THE TRACTION CONTROL (STABILIZER TRACTION CONTROL DISPLAY) AND CAN NOT ACCELERATE MOMENTARILY. MOST OF THE IMES ITS HAPPENING WHEN TURNING LEFT (SLOW SPEED) OR ACCELERATING FROM STOPPED POSITION (RED LIGHT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151489November 14, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
THE IMPALA DISPLAYS SERVICE TRACTION CONTROL FOLLOWED BY ENGINE POWER REDUCED. THROWS A CODE FOR THROTTLE BODY SENSOR, BUT THAT DOES NOT FIX THE ISSUE. ACCELERATOR PEDAL POSITION SENSOR IS ANOTHER REASON THEY SAY, WHICH ALSO DOES NOT FIX THE ISSUE. MY CAR HAS SHUT OFF ON ME GOING DOWN THE INTERSTATE, ON A HIGHWAY, AND AND OVER A HILL. IT SHUTS DOWN AND SAYS 'STARTING DISABLED, SERVICE THROTTLE' WITH NO WARNING AT ALL. SEVERAL PEOPLE HAVE HAD THE SAME EXACT PROBLEM AND NO ONE SEEMS TO KNOW HOW TO FIX IT. THEY SAY WIRING BUT IT NEVER FIXED ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151289November 13, 2018
UNKNOWN OR OTHER
THE FONTS ARE TOO SMALL ON ALL OF THE CONTROL SCREENS, THE INFOTAINMENT SCREEN AND ON THE VARIOUS BUTTONS ON THE DASHBOARD. MANY PEOPLE HAVE TO TAKE THEIR EYES OFF THE ROAD FOR TOO LONG TO READ THE WRITING AND SYMBOLS. THERE IS PLENTY OF UNUSED BACKGROUND ON THE SCREENS AND BUTTONS WHERE THE FONTS COULD BE ENLARGED. OR, PERHAPS A FEATURE COULD BE DESIGNED WHERE THE DRIVER COULD INCREASE THE SIZE OF THE FONTS AS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151341November 13, 2018
POWER TRAIN
WHEN TAKING OF FROM A COMPLETE STOP THE VEHICLE HESITATES TO ACCELERATE AND STARTS TO JERKS AND JUMPS. AND SHIFTS HARD.FEELS LIKE SOMONE JUST REARENDED YOU.HAPPENS ALL THE TIME WHETHER ON A CITY STREET OR MERGING ONTO A HIGHWAY AND ALSO WHILE TURNING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150859November 11, 2018
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHTS QUIT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150371November 9, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR SERVICE AND IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,740.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150090November 8, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2012 CHEVROLET IMPALA. WHILE REVERSING OUT OF A PARKING LOT, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE VEHICLE FINALLY STOPPED WHEN IT CRASHED INTO AN EMBANKMENT. THE PASSENGER WAS TAKEN TO SHERMAN ELGIN HOSPITAL TO RECEIVE MEDICAL ATTENTION FOR BACK, NECK, AND SHOULDER INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED BY THE POLICE TO AN UNKNOWN LOT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 51,564.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11149880November 7, 2018
AIR BAGS
SERVICE AIRBAG LIGHT HAD BEEN COMING ON INTERMITTENTLY FOR A FEW MONTHS NOTICED IT HAPPENED WHEN IT WAS COLD AND OR WHEN MAKING LEFT TURNS UNTIL IT CAME ON INDEFINITELY RECALL AFTER RECALL I HOPED SHOULD RESOLVE EVERY TIME THEY SAY IT HAS NOTHING TO DO WITH RECALL AT TIME OF SERVICE/RECALL CORRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149898November 7, 2018
STRUCTURE:BODY
WATER LEAKING INTO TRUNK OF VEHICLE FOR QUITE SOME TIME, BUT THOUGHT IT WAS FROM OPENING TRUNK WHEN IT WAS RAINING. RECENTLY HAD TAILIGHT GASKET REPLACED NOT UNDER WARRANTY OR RECALL. WATER STILL LEAKING AND 2IN SPLIT WELD DISCOVERED BEHIND BUMPER WHICH CAUSE TAILLIGHT AND TRUNK TO NOT SIT PROPERLY. VEHICLE BOUGHT NEW AND NO ACCIDENTS. INSTRUCTED TO GO TO A BODY SHOP FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149609November 6, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
WHEN MAKING TURNS, LEFT TURNS ESPECIALLY, THE CAR HESITATES AND MAKES A GRINDING NOISE. IT FEELS LIKE IT LOSES POWER, AND WILL NOT MOVE, WHICH IS VERY SCARY AND DANGEROUS IN THE MIDDLE OF RUSH HOUR TRAFFIC IN A BUSY CITY. SOMETIMES THE STABILYZER AND/OR TRACTION CONTROL LIGHTS COME ONE DURING THESE EPISODES. THIS IS THE 3RD TIME I HAVE HAD TO HAVE MY CAR SERVICED FOR THE EXACT SAME PROBLEM. I AM A SINGLE DIVORCED [XXX] WOMAN, I DO NOT HAVE THE TIME AWAY FROM WORK OR THE MONEY TO CONTINUE TO SPEND ON REPAIRS THAT I HAVE NO CHOICE OR CONTROL OVER. PLEASE RECALL THIS PROBLEM. I HAVE READ HUNDREDS OF COMPLAINTS ABOUT THE SAME THING ONLINE WHEN I RESEARCHED MY PROBLEM. RECALL !!! OR DO WE HAVE TO GET KILLED BEFORE YOU THE MANUFACTURER DOES THAT? PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *AN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149693November 6, 2018
VISIBILITY/WIPER
WIPER TRANSMISSION BROKE WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145087November 3, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
FUEL PUMP CAUSING WEAK ENGINE AND STABIL TRACK SERVICE LIGHT. DEALER DIAGNOSED. AS I WAS DRIVING THE VEHICLE SUDDENLY LOST POWER, STABIL TRACK SERVICE AND CHECK ENGINE LIGHTS. MESSAGE WARNING OF DECREASED ENGINE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144844November 2, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING AROUND 7:30AM ON NOV 2ND, THE VEHICLE POWER STEERING AND ABS STOPPED WORKING AND WARNING LIGHTS BEGAN TO GO OFF. I WAS TRAVELING AT 70MPH ON A WET HIGHWAY. STEERING BECAME VERY DIFFICULT. I GOT OFF AT THE VERY NEXT EXIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145048November 2, 2018
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING THE STABILITRAK LIGHT REDUCED ENGINE POWER LIGHT COMES ON ALONG WITH THE CHECK ENGINE LIGHT. MY CAR SLOWS DOWN AND SOMETIMES IT WOULD STALL WHEN STEPPING ON THE GAS AND THE GAS PEDAL WOULD SOMETIMES SHAKE. AFTER SHUTTING THE CAR OFF FOR ABOUT AN HOUR OR SO THE STABILITRAK LIGHT WOULD GO OFF AND AFTER A DAY THE ENGINE LIGHT WOULD GO OFF AS WELL. WHENEVER I TAKE IT TO THE MECHANIC TO HAVE IT DIAGNOSED AND FIXED THEY ARE NOT ABLE TO FIND ANYTHING WRONG WITH IT. THIS HAPPENS WITHOUT WARNING OFTEN EVEN WHEN DRIVING ON THE HIGHWAY AND FRIGHTENS ME WITH HOPES THAT IT DOES NOT CAUSE AN ACCIDENT THAT COULD SERIOUSLY INJURE MYSELF OR OTHERS, OR CAUSE A FATAL ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144637November 1, 2018
STRUCTURE:BODY:TRUNK LID
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A LEAK IN THE TRUNK WHERE THE SPARE TIRE WAS LOCATED. THE CONTACT CALLED THE WALDORF CHEVROLET CADILLAC DEALER (301-645-7000, 2298 CRAIN HWY, WALDORF, MD 20601) AND WAS TOLD TO SCHEDULE A DIAGNOSTIC TESTING APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL, AND REFERRED THE CONTACT TO THE NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144507October 31, 2018
STEERING
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 10-15 MPH AND MAKING A LEFT TURN, THERE WAS AN ABNORMAL POPPING NOISE AND THE STEERING WHEEL WENT IN A CIRCLE AS THE CAR VEERED OF THE ROAD. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC INFORMED THE CONTACT THAT THE STEERING AND ENGINE DETACHED FROM THE VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED.THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 125,015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144141October 30, 2018
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
LATELY, I HAVE BEEN HAVING ISSUES WITH THE ACCELERATION OF MY VEHICLE. EVERY SO OFTEN, MY ENGINE LIGHT COMES ON AND I GET A "ENGINE REDUCED" NOTIFICATION, AND MY VEHICLE SLOWS DOWN. WHENEVER I REACH 40MPH, MY HP METER DROPS AND MY CAR STARTS SHAKING. THERE HAS EVEN BEEN A TIME WHEN MY CAR WOULD COMPLETELY SHUT OFF AND DISPLAY "IGNITION DISABLED". EACH TIME THIS HAS HAPPENED, THE VEHICLE WAS MOVING ON A HIGHWAY. I WENT TO A SHOP TO GET THE ERROR CODES AND I WILL UPLOAD THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144202October 30, 2018
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THE KEY FAILED TO MOVE WHILE IN THE IGNITION. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER JEFF DRENNEN CHEVROLET BUICK GMC CADILLAC OF ZANESVILLE (3625 MAPLE AVE, ZANESVILLE, OH 43701 (740) 630-0548) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH AND TUMBLER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 116,000. *TT CONSUMER COULD NOT START THE CAR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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