Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10128686July 13, 2005
STEERING, STEERING:GEAR BOX:SHAFT SECTOR, STEERING:COLUMN
ITERMEADIATE STERRING SHAFT HAD TO BE REPLACED, COST $400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128687July 13, 2005
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH, ELECTRICAL SYSTEM
HEADLITES GO DIM AND THEN GET BRIGHTER, THIS HAPPENS OFF AND ON, BY THEMSELVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128689July 13, 2005
ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM:IGNITION:MODULE, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:IGNITION:SWITCH
PROBLEM WITH MESSAGE CENTER, SECURITY LITE COMES ON THEN BATTERY LITE, THEN SERVICE VEHICLE SOON, THEN AIR CONDITIONING WOULD NOT TURN ON, STARTED FUNNY, DID NOT START TURNING OVER WHEN I FIRST TURNED THE KEY IT STARTED TO TURN OVER ABOUT 1 SEC AFTER TURNING THE KEY AND STARTED OK THEN. ALL OF THIS HAPPENED A THE SAME TIME FOR THE FIRST TIME. PRIOR TO THIS I REPORTED A POPPING/SNAPPING NOISE WHEN YOU TURNED THE KEY. THE CHEV DEALER SAID THIS WAS NORMAL (3 WEEKS PRIOR TO THE PROBLEM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128477July 12, 2005
ELECTRICAL SYSTEM
DT: THE REAR OF THE VEHICLE CAUGHT ON FIRE. THE ENGINE WAS NOT DESTROYED, BUT THE SEATS WERE DOWN TO THE WIRES. THE VEHICLE HAD JUST BEEN PARKED WHEN HE NOTICED A SPARK COME FROM THE REAR DRIVER SIDE. THE VEHICLE HAS NOT BEEN INSPECTED, BUT THE INSURANCE COMPANY STATES THEY ARE GOING TO INSPECT IT. THE BACK WINDSHIELD SHATTERED BEFORE THIS, APPROXIMATELY THREE MONTHS PRIOR. THE VEHICLE WAS IDLING ERRATICALLY BEFORE THE VEHICLE CAUGHT ON FIRE. THE MANUFACTURER HAS NOT BEEN CONTACTEED BUT ACCORDING TO THE DEALERSHIP THEY HAVE TO DETERMINE IF THE VEHICLE IS STILL UNDER WARRANTY. THE FIRE DEPARTMENT DID RESPOND. THEY THOUGHT IT MIGHT BE BECAUSE OF ELECTRICAL WIRING. THE POLICE DID RESPOND, BUT DID NOT FILE A REPORT. THIS HAPPENED JULY 3, 2005. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10128372July 11, 2005
STRUCTURE:FRAME AND MEMBERS
MY 2001 CHEVROLET IMPALA MAKES A VERY LOUD BANGING NOISE WHEN ROTATING THE STEERING WHEEL WHILE STOPPED OR AT VERY LOW SPEED, SUCH AS WHEN PULLING OUT OF A PARKING SPACE.I HAD THE VEHICLE INSPECTED BY THE CHEVROLET DEALER WHERE THE CAR WAS PURCHASED NEW, THE INSPECTION REVEALED FAULTY SUB FRAME WELDING. THE MECHANIC ALSO SAID THIS WAS VERY COMMON WITH THE RECENT IMPALA'S AND AFTER MANY SUB FRAMES WERE REPLACED DUE TO MISSING VERTICLE WELDS AND FAULTY SUB FRAME WELDS, THE MANUFACTURER{ GENERAL MOTORS} BEGAN USING A LESS EXPENSIVE SUPER GLUE TYPE LOCKING MATERIAL KIT OVER THE FAULTY WELDS, WITH AT LEAST THE LAST 5 REPAIRS AT THIS SHOP COMPLETED AS SUCH. I HAVE SEEN MANY REPORTS OF POLICE VEHICLES {IMPALA'S} INVOLVED IN ACCIDENTS AFTER CONTROL LOSS, WHICH MAY BE RELATED TO THE MISSING AND FAULTY WELDS. THE LOUD BANGING NOISE IS METAL TO METAL CAUSED BY FLEXING OF THE ALUMINUM SUB FRAME AT THE MISSING/ FAULTY WELDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128268July 11, 2005
ELECTRICAL SYSTEM
DT: CONTACT STATES BOTH BACK DOOR LOCKS ON HIS VEHICLE ARE MALFUNCTIONING. WHEN THE RIGHT DOOR LOCK MALFUNCTIONED THE CONTACT THOUGHT THE DOOR UNLOCKED, WHILE LIFTING THE DOOR HANDLE TO OPEN THE DOOR, THE DOOR HANDLE BROKE OFF. THE CONSUMER CONTACTED THE MANUFACTURER THEY STATED IT COULD BE AN ELECTRICAL PROBLEM WITHIN THE DOOR. THEY DID GIVE HIM AN OPTION TO PURCHASE A VEHICLE WITHOUT THE POWER DOOR LOCKS. *THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED IS NO LONGER IN BUSINESS, SO THERE IS NO ADDRESS AVAILABLE*. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125536July 8, 2005
STEERING
DT: THE CONSUMER WAS DRIVING WHEN SHE HEARD A CLANKING NOISE AND COULD FEEL IT IN THE STEERING WHEEL. THIS HAPPENED MOST OF THE TIME, BUT NOT ALL THE TIME. SOME DAYS THE NOISE WOULD NOT BE APPARENT. LAST WEEK BEFORE IT WAS WORKED ON, THE CONSUMER COULD FEEL THE VIBRATION IN THE BRAKE PEDAL. CONSUMER SAID THAT SOUND DID NOT SEEM TO FOLLOW ANY APPARENT CYCLE OR SEEM TO BECOME MORE DEFINED AT ANY CERTAIN TIME. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR REPAIRS, AND WAS APPARENTLY FIXED. CONSUMER WAS TOLD THAT THE PROBLEM WAS THE STEERING INTERMEDIATE SHAFT. THE CONSUMER SAID THAT THIS PROBLEM HAD BEEN OCCURRING FOR THE LAST YEAR. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125680July 8, 2005
SERVICE BRAKES, HYDRAULIC
DT: CONSUMER HEARD A GRINDING NOISE WHICH SOUNDED LIKE METAL TO METAL. THE CONSUMER MADE AN APPOINTMENT WITH THE DEALER, BUT THE DEALER WAS NOT ABLE TO GET THE CONSUMERS VEHICLE IN FOR INSPECTION. CONSUMER TOOK VEHICLE TO JIMS MUFFLERS TO GET THE BRAKES FIXED. THE MECHANIC TOOK OFF ALL FOUR TIRES AND SHOWED THE CONSUMER THAT HE NEEDED TO REPLACE FRONT AND BACK ROTORS AND PADS. THE MECHANIC THE CLEANED CALIPERS. THE CONSUMER SPENT ABOUT $500.00 FOR REPAIRS. WHEN THE DEALER LOOKED AT THE BRAKES HE STATED THAT THEY LOOKED AS IF THEY HAD SAT IN WATER. CONSUMER CLAIMED THAT VEHICLE HAD NOT BEEN IN WATER. THE MECHANIC STATED THAT MAYBE THE ROTORS OR CALIPERS WERE CONTAMINATED BECAUSE BRAKES SHOULD NOT HAVE LOOKED THAT BAD FOR THE MILES ON THE VEHICLE. THE MECHANIC DETERMINED CALIPERS MAY NOT HAVE BEEN WORKING PROPERLY SINCE THE ROTORS WERE SO RUSTY.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127723July 7, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 CHEVY IMPALA TRANSMISSION FAILED WHILE DRIVING ON A MAJOR HIGHWAY INTERSTATE 80. THE FAILURE HAS COST $100'S OF DOLLARS IN TOW TRUCK FEES, RENTAL FEES ETC. COMPLAINTS WERE MADE TO GREY CHEVROLET IN STROUDSBURG PENNSYLVANIA OVER THE PAST 6 MONTHS REGARDING A NOISE COME FROM EITHER THE TRANSMISSION OR THE ENGINE AND UP TO THE POINT OF THE FAILURE THE SERVICE DEPARTEMENT AT THE DEALER COULD NEVER FIND A PROBLEM WITH THE VEHICLE. THE VEHICLE WAS NEVER PROPERTY ASSESSED. GMC CUSTOMER ASSISTANCE WAS ALSO CONTACTED REGARDING OUR UNSATISFACTORY SERVICE MY THIS DEALER OVER THE PAST FEW MONTHS AS I WRITE THIS COMPLAIN 7/7/05 MY CAR IS STILL SITTING IN THE LOT OF THE SERVICE DEPARTMENT AWAITING WORD FROM GMC ON WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127754July 7, 2005
SERVICE BRAKES, HYDRAULIC
2003 IMPALA. BRAKES STARTED TO PULSATE SEVERELY AT SLIGHTLY OVER 36000 MILES. SINCE BRAKE PROBLEMS ARE USUALLY NOT COVERED BY WARRANTY (AND IT HAD EXPIRED ANYHOW), I TOOK IT TO A LOCALLY RELIABLE AUTO REPAIR GARAGE. HE SUSPECTED A WARPED FRONT ROTOR (AS I DID ALSO). REMOVED AND REPLACED BOTH FRONT ROTORS AND PADS. THE PULSATION WAS STILL THERE. REMOVED BOTH REAR ROTORS. BOTH WERE BADLY SCORED ON THE INSIDE - NOT VISIBLE DURING ROUTINE INSPECTION. IN ADDITION, BOTH ROTORS WERE PARTIALLY CRYSTALIZED, AGAIN ON THE INSIDE. THE PADS HERE WERE ALSO SCORED BADLY. AFTER READING REPORTS ON 2003 IMPALAS ON MYCARSTATS.COM, I DECIDED TO ADD MY COMPLAINT TO THE LIST THERE, ALL SIMILAR IN NATURE. OLD PARTS ARE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127631July 6, 2005
STEERING:LINKAGES
WHILE PARKING AT VERY SLOW SPEED, VERY LOUD CRACKING NOISE FROM FRONT OF CAR WHILE SLIGHTLY TURNING STEERING WHEEL. HAPPENING OFTEN. HAVE HAD FRONT END INSPECTED TWICE, NO PROBLEM FOUND WITH WHEEL BEARINGS,OR TIE RODS. PREVIOUS OWNER HAS HAD STEERING RACK REPLACED, POSSIBLY DUE TO SAME COMMON PROBLEM- WHICH MAY BE POOR LUBRICATION OF STEERING SHAFT AS REPORTED IN WWW.IMPALAHQ.COM/TSB01-02-32-001A.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127534July 5, 2005
FUEL SYSTEM, OTHER
MY CAR STALLS WHILE I AM DRIVING. I DON'T EVEN BREAK OR ANYTHING IT JUST SHUTS DOWN COMPLETELY. THE FUEL REGULATOR WAS REPLACED IN THE END OF MAY 2005. WHEN THEY REPLACED THE FUEL REGULATOR, IT SEEMED OKAY FOR A WHILE, BUT THEN IT STARTED MESSING UP AGAIN. I ALSO REPLACED THE FUEL FILTER AND IT IS STILL STALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126911June 28, 2005
AIR BAGS:FRONTAL
DT: CONTACT'S VEHICLE WAS INVOLVED IN A FRONT COLLISION AT 45 MPH. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10126648June 27, 2005
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
CAR SECURITY LIGHT HAS COME ON AND THEN WOULD OCCASIONALLY BE UNABLE TO START THE CAR. TURNS OUT THE PASSLOCK ANTI THEFT SYSTEM IS NOT WORKING CORRECTLY AND WOULD COST $450 TO REPAIR. THERE SHOULD BE A WAY TO DISABLE OR BYPASS THE SYSTEM SINCE I COULD REALLY CARE LESS TO HAVE AN ANTI THEFT DEVICE FOR MY IGNITION. NOW I EITHER HAVE TO DISH OUT THE MONEY TO THE DEALERSHIP (OTHER MECHANICS SEEM UNABLE TO REPAIR THIS OF COURSE), OR TAKE THE RISK THAT THE CAR WILL NOT FAIL TO START SOMEWHERE WITH MY TWO LITTLE KIDS IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126687June 27, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
IN JANUARY 2004 WE PURCHASED A PRE-OWNED 2003 CHEVROLET IMPALA FROM LARRY PUCKETT CHEVROLET'S PROGRAM CAR FLEET, [XXX]. THE WARRANTY ON THE VEHICLE WAS UP TO 36,000 MILES. UNTIL THE PAST 2 WEEKS WE HAVE BEEN MORE THAN PLEASED WITH THE PERFORMANCE OF THE VEHICLE. ON JUNE 17, 2005 MY WIFE, HER MOTHER AND OUR TWO CHILDREN, (4 YRS. AND 10 MONTHS OLD), WERE TRAVELING ON INTERSTATE 85 SOUTH COMING TO MONTGOMERY FROM ATLANTA WHEN THE VEHICLE SHUTS DOWN AND LOSES ALL POWER. MY WIFE LOST ALL POWER STEERING AND POWER BRAKES, AT 70 MPH SHE HAD TO WRESTLE THE WHEEL AND STAND ON THE BRAKES TO DIRECT THE VEHICLE TO THE SHOULDER OF THE ROAD. AT THAT POINT, THE VEHICLE CRANKS UP FINE AND SHE COMPLETES THE TRIP. FOLLOWING THE TOTAL POWER SHUTDOWN THE VEHICLE WAS TAKEN TO LARRY PUCKETT CHEVROLET FOR REPAIR. MR. DONALD BARBER WAS THE ASSOCIATE WHO WAS OUR SERVICE CONSULTANT. HE EXPLAINED TO MY WIFE FOLLOWING REPLACEMENT OF THE IGNITION SWITCH THAT HE HAD SEEN THIS SITUATION BEFORE. THAT, WAS OF GREAT CONCERN WITH ME. HAS THIS PROBLEM CAUSED INJURY OR DEATH TO ANOTHER CONSUMER? I AM WRITING A LETTER TO ROBERT LANGE, EXECUTIVE DIRECTOR OF VEHICLE SAFETY FOR GENERAL MOTORS, AND I WILL BE COPYING THE NHTSA WITH THE LETTER. THANK YOU FOR ANY ASSISSTANCE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126774June 27, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I WAS SITTING IN THE PASSENGER SEAT OF A RENTED CHEVY IMPALA. I INTENDED TO LEAN MY ARM ON THE CENTER CONSOLE, BUT FOREARM ACCIDENTALLY TOUCHED THE SEATBELT BUCKLE (WHICH I HAD ALREADY FASTENED). MY FOREARM WAS PINCHED INTO THE SEATBELT BUCKLE CAUSING A ONE INCH SQUARE BLOOD BLISTER AND BRUISING. IT WAS NOT A SERIOUS INJURY, BUT DID HURT NONETHELESS. AND, I THINK IT WOULD HAVE HURT A CHILD OR EDERLY PERSON MORE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10126548June 24, 2005
AIR BAGS:FRONTAL
DT: 2002, CHEVROLET, IMPALA LS, WHILE CONSUMER WAS BACKING THE VEHICLE UP THE AIR BAGS ON BOTH FRONT DRIVERS SIDE AND PASSENGER'S SIDE DEPLOYED, THIS WAS WITHOUT IMPACT , AND NOT WHILE MAKING A SUDDEN STOP. CONSUMER HAD ONLY BACKED UP ABOUT ONE FOOT WHEN THE AIR BAGS DEPLOYED. CONSUMER CONTACTED GM TWICE, UPON CALLING THE SECOND TIME, GM INSTRUCTED THE CONSUMER TO TAKE IT TO A LOCAL DEALER, WHO DID A DIAGNOSTIC TEST, AND COULD NOT IDENTIFY THE CAUSE OF THE PROBLEM. GM WILL NOT CORRECT THE PROBLEM. CONSUMER'S INSURANCE AGENCY SAID THAT IT WAS A MANUFACTURER'S DEFECT. CONSUMER REPORTED THE INCIDENT TO THE POLICE , AND THEY SAID THAT THEY WOULD NOT FILE A REPORT BECAUSE THERE WAS NO ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126266June 22, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: CONSUMER HAS REPLACED THE BRAKE PADS HIMSELF. FIRST, THE BRAKES WERE GRABBING AND THEN THEY STARTED MAKING NOISE. CONSUMER TOOK THE VEHICLE TO THE DEALER, AND AFTER THEY HEARD THE NOISE, THEY TOLD HIM IT WAS THE BRAKES. CONSUMER TOOK THE VEHICLE HIMSELF AND CHANGED THE BRAKE PADS, HE KEPT THE OLD ONES AND THEY WERE UNBOUNDED. CONSUMER CALLED THE MANUFACTURER, AND WAS TOLD THAT THEY WOULD COVER THE REPAIR, BUT THE DEALER REFUSED BECAUSE CONSUMER DIDN'T HAVE HIS SERVICE WORK DONE WITH THEM. CONSUMER WAS TOLD THAT BECAUSE OF WHERE HE LIVES THE BRAKE PADS MALFUNCTIONED FASTER. CONSUMER STATED THAT THERE WERE APPROXIMATELY 36,000 MILES ON THE BRAKE PADS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125984June 20, 2005
ENGINE AND ENGINE COOLING:ENGINE
MY 2005 CHEVROLET IMPALA LS, WHEN IT HAD 235 MILES ON IT HAD TO BE TAKEN INTO THE DEALER BECAUSE ENGINE NOISE, "BROKEN ROCKER PIVOT ARM" GOT THE CAR BACK, RAN ROUGH, VEHICLE STALLED OUT AT STOP LITE, RESTARTED OK, REAR WINDOW RUBBER TRIM COMING OFF. CAR NOW HAS 2300-MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126886June 20, 2005
VEHICLE SPEED CONTROL, POWER TRAIN
2005 CHEVROLET IMPALA JUMPED OUT OF PARK AND ROLLED BACKWARDS. *MR THE IMPACT CAUSED THE GARAGE DOOR TO POP OPEN AND CRASH BACK DOWN AND TRAPPING THE CONSUMER INSIDE OF THE GARAGE. THE CONSUMER SUGGESTED THAT GM SHOULD TAKE RESPONSIBILITY FOR THE DEFECTIVE VEHICLE. THE VEHICLE ALSO STALLED WHEN SHIFTING TO REVERSE FROM PARK, THE VEHICLE HESITATED TO START THEREFORE THE CONSUMER HAD TO HOLD THE KEY FROM SEVERAL SECONDS WHILE THE STARTER ATTEMPTED TO TURN OVER AND THE VEHICLE CONTINUED TO GRIND. *SC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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