Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11321854April 21, 2020
ENGINE, POWER TRAIN
VEHICLE BEGIN TO JERK WHEN ACCELERATING. TOOK THE VEHICLE TO THE DEALERSHIP AND WAS ADVISED THERE WAS INTERNAL DAMAGE TO THE TRANSMISSION. THE DEALERSHIP ADVISED THEY ARE UNAWARE OF WHAT CAUSED THE INTERNAL DAMAGE. THIS WAS REPAIRED 9 MONTHS LATER WHILE DRIVING ON THE HIGHWAY AND THE VEHICLE BEGIN TO FLASH A WARNING TO TURN OFF VEHICLE. ENGINE LIGHT CAME ON AS WELL. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS ADVISED THERE IS INTERNAL DAMAGE TO THE ENGINE. DEALERSHIP ADVISED THEY ARE UNSURE WHAT CAUSED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321855April 21, 2020
ENGINE
INCREASING TICKING NOISE FROM ENGINE. STARTED ABOUT 6 MONTHS AGO AND NOISE GETTING LOUDER. PER BALE CHEVROLET, IT IS COMING FROM PURGE VALVE AND VALVE IS OPERATING AS NORMAL. I DON'T FEEL THIS IS NORMAL, ESPECIALLY SINCE IT WASN'T DOING IT WHEN WE PURCHASED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321868April 21, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
WHILE DRIVING OIL PRESSURE LOW STOP ENGINE COMES ON IN MY DIC EVEN THOUGH MY OIL IS PERFECTLY FINE MY REAR TURNING SIGNAL IS NOT FLASHING BUT IS LIT AND WORKING FOR EVERYTHING ELSE MY TEMPERATURE GAUGE SHORTS OUT AT TIMES EVEN AFTER I REPLACED THE SENSOR PASSENGER AIR BAG OFF EVEN WITH PASSENGER INSIDE NHTSA RECALL NUMBER 16V507 NHTSA RECALL NUMBER 14V355 I BELIEVE THE TRUE PROBLEM IS THE BCM THE DOOR ACTUATORS ARE FAULTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321547April 19, 2020
ENGINE
OWNERS OF 2014-2015 IMPALAS ARE NOT ABLE TO GET THIS PART CALL THE ROCKER ARM CONTROL VALVE. THEY NO LONGER MAKE THIS PART TO FIX THE CARS. SO PEOPLE WHO OWN THOSE MODEL CARS ARE FORCED TO TRADE IN CARS THAT THEIR STILL PAYING CAR NOTES ON. GMC HAS NOT SPOKE ABOUT THIS MATTER AND LEFT THEIR CUSTOMERS STUCK OUT WITHOUT WARNING. WE ARE FORCED TO GO BACK INTO LONG TERM CAR NOTES WHEN HALF OF THE PEOPLE ALMOST FINISHED PAYING OFF THEIR NOTE. AND OTHERS HAVE PAID OFF THEIR CAR THAT'S 5 YEARS OLD THAT THEY CAN NO LONGER BUY. IT'S VERY SAID .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321461April 18, 2020
ELECTRICAL SYSTEM
CAR WAS GOING 80 MPH (CRUISE CONTROL) ON THE HIGHWAY, AND IT GLITCHED TURNED ON AND OFF. WE WERE GOING DOWN HILL MOTION CAR SLOWED DOWN BUT CONTINUED ROLLING. WHEN THE CAR GLITCHES BACK ON 1 MINS LATER KICKED BACK ON CAR PICKED BACK UP TO THE 80 MPH ON THE CRUISE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321514April 18, 2020
ELECTRICAL SYSTEM
THE SOUND I'M MY CAR HAS GONE OUT 4 DIFFERENT TIMES. NO BLINKER SOUND, RADIO, NO SOUND WHEN THE DOORS ARE OPEN NOTHING. WHEN I TURN THE VOLUME UP IT DOES NOT EVEN SHOW ON THE CAR. THERE ISN'T A PEEP OF SOUND. I TOOK IT IN ONCE & OF COURSE THAT TIME IT TURNED ON THAN TURNED RIGHT BACK OFF. WE TOOK THE SPARK PLUG OUT CLEANED IT PUT IT BACK IN, IT WORKED FOR A COUPLE DAYS THAN RIGHT BACK OFF AGAIN, NO SOUND I'M THE WHOLE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321165April 15, 2020
ELECTRICAL SYSTEM
MY SIDE DETECTION MODULE HAS GONE OUT AND IS NOW CAUSING OTHER ELECTRICAL FAILURES. MY UNDERSTANDING FROM ONLINE RESEARCH IS THAT THIS IS A COMMON PROBLEM ATTRIBUTED TO DESIGN FLAWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320369April 7, 2020
ENGINE
WITH NO WARNING THE ENGINE OF MY CAR HAD A CATASTROPHIC FAILURE. DUE TO DEFECTIVE TIMING CHAINS AND GEARS. KNOWN TO BEING PROBLEMATIC AND BREAKING AROUND 85,000 MILES. MANY ON LINE COMPLAINTS WITH THIS ENGINE, BUT GM WILL NOT ACKNOWLEDGE IT AND DO A SAFETY RECALL. IT IS A SAFETY ISSUE BECAUSE WHEN MY ENGINE FAILED THERE WAS NO WARNING LIGHT TO ALERT US TO A PROBLEM. THE CAR WAS RUNNING FINE AND IT MADE A CLANGING NOISE ALONG WITH A THICK CLOUD OF BLUE SMOKE.. WE WERE LUCKY TO GET THE CAR OFF THE SIDE OF ROAD BEFORE GETTING REAR ENDED. TIMING CHAINS ARE NOT A REGULAR MAINTENANCE ITEM. THEY ARE SUPPOSE TO LAST THE LIFE OF MOTOR. IF THEY ARE FAILING AT 85,000 MILES OR LESS WHY ISN'T A SCHEDULED MAINTENANCE LISTED FOR IT. OUR CAR WAS REGULARLY MAINTAINED AT 4,000 MILES WITH SYNTHETIC OIL. I DID NOT USE A CHEVY MAINTENANCE MECHANIC I USED A MECHANIC WHO HAS CLOSE TO 50 YEARS EXPERIENCE. JI CALLED GM UP TO EXPLAIN WHAT HAPPEN THEY SAID THERE WAS NO RECALL AND I CAN'T GO BY ON LINE FORUMS. THEY WANTED ME TO TOW THE CAR TO A CHEVY GARAGE FOR A DIAGNOSTIC TEST. I ASKED THEM IF THEY CAN HAVE A MECHANIC COME TO WHERE MY CAR IS, BECAUSE I COULDN'T AFFORD ANOTHER TOW AND IT WAS PRETTY OBVIOUS THE ENGINE FAILED. THEY REFUSED. I WAS NOT EXPECTING TO REPLACE A MOTOR AT 85,000 MILES WHEN MOST IMPALAS GO 200,000 MILES. AFTER ON LINE RESEARCH THERE WAS MANY COMPLAINTS ABOUT THIS ENGINE WITH TIMING CHAINS AND ALSO A CLASS ACTION SUIT WITH DIFFERENT MODELS, BUT SAME ENGINE. I HAVE NO MONEY TO REPLACE AN ENGINE AND I SHOULDN'T HAVE TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320327April 6, 2020
ENGINE
I PURCHASED A 2017 CHEVROLET IMPALA VEHICLE IN MARCH OF 2019 AND A FEW MONTH'S AFTER PURCHASING THE VEHICLE I IMMEDIATELY STARTED NOTICING THAT THE VEHICLE WOLD STALL AND OR HESITATE TO START EVERY TIME I WOULD PUT GAS IN IT. IMMEDIATELY AFTER THAT THE CHECK ENGINE LIGHT CAME ON AND REMAINED ON UNTIL THIS DAY. I CURRENTLY WORK AT CARMAX AND AFTER SPEAKING WITH SOME MECHANIC'S, AS WELL AS AS READING SOME OF THE OTHER COMPLAINT'S I BELIEVE I AM EXPERIENCING THE SAME PROBLEM AS 2 OTHER BUYER'S THAT HAVE PREVIOUSLY FILED A COMPLAINT REGARDING THIS VEHICLE.THE SPARK PLUG TUBES ARE LEAKING AND THE LEAKS ARE CAUSED BY POROUS SPOTS IN THE HEAD CREATED DURING MANUFACTURING. THE SPARK PLUG TUBES ARE PERMANENTLY SEALED INTO THE HEAD AND ARE NOT REPLACEABLE. THIS IS A MANUFACTURING PROBLEM THAT NEEDS TO BE TAKEN CARE OF IMMEDIATELY. WE JUST PURCHASED THIS VEHICLE AND I AM BEING TOLD THAT THIS REPAIR IS GOING TO COST $3,000-$4,000 TO FIX, WHICH I AM NOT RESPONSIBLE FOR. I SHOULD BE ABLE TO HAVE THIS FIXED BY THE MANUFACTURER, I SHOULD'NT HAVE TO PAY FOR THIS REPAIR CONSIDERING THE VEHICLE WAS LITERALLY PURCHASED A YEAR AGO AS OF 3 WEEKS AGO. AND THE PROBLEM HAPPENED 3 MONTHS INTO ME HAVING THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319806March 31, 2020
STEERING
I DRIFTED OVER THE RUMBLE STRIPS WHILE DRIVING 60MPH AND CORRECTED COURSE - IMMEDIATELY THE SERVICE DISPLAY SHOWED SERVICE: POWER STEERING DRIVE WITH CARE AND SERVICE: STABILITRAK . THEN I NOTICED THE POWER STEERING HAD GONE OUT. GOT HOME, SHUT THE CAR OFF AND TURNED IT BACK ON AND THE SAME NOTICE POPPED UP. WE CHECKED THE SERPENTINE BELT AND IT SEEMED FINE. THE NEXT DAY WHEN I STARTED THE CAR, THE SERVICE LIGHTS WERE STILL UP. I DROVE IT AROUND AND SUDDENLY EVERYTHING WAS FINE AND THE SERVICE DISPLAY WENT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319827March 31, 2020
ENGINE, POWER TRAIN
SUPPOSEDLY THE COOLING SYSTEM WAS FIXED IN 2003 BUT IT STILL TELLS ME THAT MY COOLANT IS LOW AND IT LEAKS. I AM THE SECOND OWNER OF THIS CAR AND HAVE ONLY HAD IT SINCE SEPTEMBER OF 2019. ALSO THE TRANSMISSION HAS A DELAYED SHIFT FROM 1ST TO SECOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319466March 27, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
WATER LEAKING INTO TRUCK MOLD IS GROWING I KNOW THERE'S BEEN A LOT OF CASES THIS PROBLEM NEED TO GET FIXED MY CAR SMELLS REALLY BAD LIKE MOLD THIS IS A HEALTH ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319253March 25, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, SUSPENSION
THE STABILITRAK IS MAKING THE CAR SHAKE AND ACT CRAZY. I'M BARELY IN CONTROL OF THE CAR. THERE ARE THOUSANDS OF MORE PEOPLE HAVING THE SAME PROBLEM. THE CAR REDUCES SPEED BECAUSE OF THIS ISSUE. MANY GROUPS AND BLOGS ONLINE ABOUT THIS. WHY HASN'T ANYTHING BEEN DONE ABOUT THIS? NO RECALLS OR ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319031March 23, 2020
ENGINE
CAR SHUTS DOWN RANDOMLY ON THE HIGHWAY AND IS LIFE THREATENING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318872March 21, 2020
LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
SERVICE SIDE DETECTION SYSTEM. WHILE DRIVING THIS MESSAGE COMES ON AND WHEN THE CAR IS STOPPED AS WELL. [XXX] DIAGNOSED THE PROBLEM SIDE OBJECT DETECTION MODULES COST $841.21 PLUS TAX. I CONTACTED [XXX] FROM GM AT [XXX]. I WAS TOLD THEIR IS NOTHING GM COULD DO AS MY CAR IS AT 11900 MILES. THIS IS A SAFETY ISSUE. THIS WILL CAUSE CAR TO POSSIBLY CATCH ON FIRE, NOT TO START AND SEVERAL OTHER ISSUES IF NOT REPAIRED. THE BLIND SPOT DETECTION SYSTEM HAS BEEN AN ISSUE IN SEVERAL 2014 CHEVROLET IMPALAS. I CAN'T USE THE VEHICLE FEARFUL OF ME AND MY CHILDREN MAY BE IN DANGER. I'VE HAD 3 OR MORE CONVERSATIONS WITH GM REPRESENTATIVE [XXX] BUT NO HELP. THE SAFETY ISSUES WITH THE DEFECTIVE PARTS USED DURING MANUFACTURING IS UNACCEPTABLE AS THIS IS NOT A WEAR AND TEAR ITEM. MY NAME IS [XXX] MY ORIGINAL CASE #[XXX] WAS FILED WITH GM.THIS IS A SAFETY AND SHOULD BE CONSIDERED AS A RECALL. GM ONLY OFFERS REPAIR IF YOUR VEHICLE IS 80000 MILES OR LESS WHICH IS UNFAIR TO THE OWNERS OF THE VEHICLE WHO HAVE EXPERIENCED THIS PROBLEM. MY NUMBER IS [XXX] IF THERE ARE ANY FURTHER QUESTIONS THAT NEED ANSWERING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318786March 20, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THE SERVICE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED. ADDITIONALLY, WHILE A PASSENGER WAS SEATED IN THE FRONT PASSENGER'S SEAT, THE SENSOR FAILED TO ACKNOWLEDGE THAT THE SEAT WAS OCCUPIED. AN INDEPENDENT MECHANIC DIAGNOSED THE FAILURE AS A OCCUPANT DETECTION SENSOR FAILURE. THE VEHICLE WAS NOT REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318840March 20, 2020
ELECTRICAL SYSTEM
SIDE DETECTION SENSORS AND WIRING HARNESD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318710March 19, 2020
POWER TRAIN
MY VEHICLE ONLY HAVING 58,000 MILES WITHOUT NOTICE OR ANY WARNINGS BEGAN TO STALL AND WOULD NOT GO PAST 30 MPH. LATER I ATTEMPTED TO PUT VEHICLE IN REVERSE AND IT HAD NO REVERSE WHAT SO EVER. ALL FLUIDS AND MAINTENANCE WERE UP TO DATE. AFTER CONSULTING WITH SEVERAL MECHANICS IT HAD BEEN DETERMINED THAT THE TRANSMISSION WAS NOT GOOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318651March 18, 2020
ENGINE
I WAS DRIVING MY CAR AND IT LOSS POWER. THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO NELSON HALL CHEVROLET IN MERIDIAN, MS. THEY TOLD ME THAT I NEEDED AN EXHAUST SOLENOID PART NUMBER 12633613. IT WAS SITTING THERE AT THE CHEVY DEALER FOR A MONTH AND A HALF. THEY TOLD ME TO COME GET IT BECAUSE THEY DIDN'T HAVE THE PART TO FIX IT AND THEY DIDN'T KNOW WHEN THE PART WAS GOING TO BE AVAILABLE. I HAVE BEEN IN CONTACT WITH GMC SINCE DECEMBER OF 2019. GMC DOESN'T KNOW WHEN THE PART WILL BE AVAILABLE. I CAN'T DRIVE MY CAR!! WHEN I SPOKE WITH GMC LAST, THEY TOLD ME THEY WOULD BE GIVING ME A CALL BACK IN 24-48 HOURS. IT HAS BEEN 3 MONTHS AND GMC WILL NOT RETURN MY CALLS. MY CAR IS STILL BROKEN AS OF TODAY MARCH 18, 2020. THIS IS UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318479March 17, 2020
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A MESSAGE SAYING SERVICE SIDE DETECTION. IT HAS BEEN ON FOR MONTHS AND DIDN'T SEEM TO BE A BIG DEAL. IT NOW HAS CAUSED A BUNCH OF OTHER MESSAGES TO COME UP TO SERVICE. EVERYTHING ON MY DASHBOARD STOP WORKING (SPEEDOMETER, GAS GAUGE, ETC.) MY HEAT IS EFFECTED AND AT ONE POINT, MY CAR WOULDN'T START FOR SEVERAL DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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