Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10405048June 1, 2011
SERVICE BRAKES, HYDRAULIC
I TOOK THE VEHICLE FOR MAINTENANCE AND FOR A PROBLEM WITH THE BRAKES VIBRATING AND GRINDING. THE VEHICLE HAS BEEN TO THE DEALER SIX TIMES. I HAVE CONTACTED GM TWICE. THE FIRST TIME, THEY AUTHORIZED SERVICES. THEY ARE LOOKING IN TO IT NOW. I DO NOT FEELS SAFE IN THIS VEHICLE WHEN DRIVING ON MOUNTAINS. I AM CONCERNED WHEN THE BRAKES GET HOT, THEY WILL NOT WORK. I LIVE IN THE MOUNTAINS AND AVOID CERTAIN AREAS BECAUSE OF THE BRAKES. I HAVE TALKED TO SEVERAL PEOPLE WITH THE SAME PROBLEM WITH GM PRODUCTS. I FEEL LIKE THIS IS A PROBLEM FROM THE FACTORY AND THEY SHOULD ISSUE A RECALL BEFORE SOMEONE IS HURT. I BOUGHT THIS VEHICLE NEW AND I AM VERY FRUSTRATED WITH GM FOR NOT TAKING RESPONSIBILITY FOR THIS PROBLEM. UPDATED 06/08/11 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403756May 31, 2011
ELECTRICAL SYSTEM
BOUGHT MY CHEVY 2001 IMPALA MAY 2010 AT 114,000 MILES. A WEEK LATER THE CHECK ENGINE LIGHT CAME ON FOR THE MASS AIR FLOW SENSOR. CAR RAN FINE, CHANGED THE MAF IN FEBRUARY 2011 AS THE CAR BEGAN TO CHUG AT STOP LIGHTS. A WEEK LATER THE CAR STALLED ON THE WAY HOME AFTER ABOUT AN HOUR OF DRIVING. HAD SPARK PLUGS, FILTERS, FLUIDS, TPS SENSOR (TWICE), CRANK SHAFT SENSOR AND IGNITION MODULE CHANGED. CAR IS NOW CHUGGING, STALLS OUT, AFTER STALLING THE TURN SIGNALS DO NOT WORK FOR A WHILE AND HAS TROUBLE CLIMBING TALL HILLS (DOES NOT ACCELERATE). THE CHECK ENGINE LIGHT COMES ON OCCASIONALLY AND IT READS THE TPS SENSOR IS BAD. CHECKED THE WIRES NEAR THE TPS SENSOR AND MAF SENSOR NOTING WHEN TOUCHING WIRES THE IDLE OF THE CAR INCREASES. COME TO FIND OUT THERE WAS A COMPARTMENT FIRE BEFORE I HAD BOUGHT THE CAR AND IT APPEARS SOME WIRES WERE SPLICED. IN PROCESS TO CHANGE THE WIRING HARNESS. UNSURE IF THIS WILL FIX THE PROBLEMS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10403650May 28, 2011
FUEL SYSTEM, GASOLINE
CHEVROLET IMPALA LS 2001 HAVE A DEFECT WHERE THE GAS GAUGE MOVES UP AND DOWN CONSTANTLY WHILE DRIVING. THIS HAPPENS EVERYTIME I DRIVE! YOU NEVER KNOW HOW MUCH GAS YOU HAVE BECAUSE THE GAS GAUGE IS NOT ACCURATE. WHICH LEADS TO RUNNING OUT OF GAS OR OVER FILLING. I DON'T THINK IT CAN BE FIX. I HAVE NEVER BEEN IN A ACCIDENT ITS JUST A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402956May 27, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE SECURITY LAMP ILLUMINATED AND WHEN INSERTING THE KEY INTO THE IGNITION, THE VEHICLE WOULD NOT START. THE CONTACT ALSO MENTIONED THAT THE FAILURE DRAINED THE BATTERY, CAUSING THE VEHICLE TO LOOSE POWER. THE DEALER WAS CONTACTED WHO STATED THAT THE PASS LOCK KEY WAS PROBABLY DEFECTIVE AND ADVISED HER TO BRING THE VEHICLE IN TO RUN A DIAGNOSTIC TEST . THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402803May 26, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THE VEHICLE WOULD NOT START AND THE FAILURE OCCURRED INTERMITTENTLY AFTER DRIVING THE VEHICLE. THE CONTACT STATED THE VEHICLE WOULD OFTEN TAKE UP TO ONE OR TWO HOURS BEFORE IT WOULD START. THE VEHICLE WAS TAKEN TO A DEALER AND AN INDEPENDENT MECHANIC WHERE THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402843May 26, 2011
AIR BAGS
AIR BAG SERVICE LIGHT CAME ON DASHBOARD OF 2006 CHEVROLET IMPALA. IN ADDITION TO THE RED WARNING LIGHT INDICATING THE AIR BAG PROBLEM, MESSAGE APPEARS IN MESSAGE CENTER ON DASHBOARD, SAYING TO SERVICE AIR BAG. MY COMPLAINT IS THAT THE DEALERSHIP SAYS IT MIGHT BE CLOSE TO $1000 TO FIX, YET AIRBAGS ARE SUPPOSED TO LAST THE LIFE OF A CAR. YET, IT WILL PASS INSPECTION IF I CHOSE TO NOT GET IT LOOKED AT. I SEE HUNDREDS OF OTHER CASES WHERE GM CARS HAVE THE SERVICE AIR BAG LIGHT ON, AND IT SHOULD BE COVERED BY WARRANTY OR A RECALL TO GET THIS ISSUE FIXED. PEOPLE ARE JEOPARDIZING THEIR SAFETY, DRIVING AROUND WITH AN AIR BAG THAT MAY OR MAY NOT WORK. IT IS NOT ACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402635May 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2006 IMPALA 3.5 ,NOISE AND VIBRATIONS FROM TRANSAXLE AND OR CV JOINTS,THIS HAPPENS AT ALL SPEEDS AND THE NOISE GETS LOUDER WHEN TURNING LEFT, I HAVE'NT DONE ANYTHING TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402362May 23, 2011
SERVICE BRAKES, HYDRAULIC
I HAVE A 2007 CHEVY IMPALA WITH BRAKE AND TIRE ISSUES. I HAVE OWNED THIS VEHICLE SINCE IT WAS 2YRS OLD WITH ABOUT 32,000 MILES ON IT. IN THE FIRST YEAR OF OWNING IT I HAD TO REPLACE BRAKES ROTORS DUE TO WARPING FOUR TIMES AND TIRES DUE TO POUNDING THREE TIMES. AFTER FILING A COMPLAINT WITH CHEVY ON THEIR WEB SITE AND GETTING NO RESPONSE AND SEEING OTHER WEB BASED COMPLAINT SITE WITH SIMILAR COMPLAINTS, I AM SENDING THIS TO YOU. CHEVY TELLS ME THAT THESE PROBLEMS ARE CAUSED BY HARD BRAKING WHICH ISN'T THE CASE, I HAVE BEEN DRIVING THE SAME WAY FOR OVER 25YRS AND HAVE NEVER HAD THIS PROBLEM. AFTER SPENDING THOUSANDS OF DOLLARS TO TRY AND CORRECT THE PROBLEM I GAVE UP AND HAVE BEEN DRIVING THE VEHICLE THE WAY THAT IS FOR AWHILE NOW. RECENTLY BECAUSE THE TIRES WERE POUNDING SO MUCH AND THE BRAKES SHAKING SO MUCH AT HIGHWAY SPEED, IT WAS HARD TO CONTROL THE VEHICLE. I HAD TO REPLACE THE ROTORS AGAIN WHICH STARTED PULSATING AGAIN WITHIN A THOUSAND MILES OR SO. I HAVE TALKED WITH OTHER IMPALA OWNER AND HAVE HEARD SIMILAR COMPLAINTS AND CHEVY DOESN'T SEEM TO CARE. THIS CAN BE A REAL SAFETY ISSUE AT HIGHWAY SPEEDS AND REPLACING TIRES AND BRAKE IS ONLY A TEMPORARY CURE. CHEVY SAYS THAT I SHOULD DO A "ROAD FORCE BALANCE", AT $70 PER, EVERY 3,000 MILE TO CORRECT THE TIRE POUNDING ISSUE. THEY HAVE NO SOLUTION FOR THE BRAKE ISSUE OTHER THAN TO NOT USE THE BRAKES I GUESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402427May 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MAY 9TH, I PARKED MY CAR IN A SCHOOL PARKING LOT . UPON TRYING TO MOVE THE CAR TO GO HOME I COULD NOT GET IT TO GO IN TO GEAR. I CALLED FOR A TOW TRUCK, WHILE WAITING FOR A TOW A FRIEND OF MINE HELPED ME REMOVE THE CENTER CONSOLE TO SEE IF WE COULD LOCATE THE ISSUE. WE ENDED UP HAVING TO MANUALLY DEPRESS A BUTTON ON THE SIDE OF THE SHIFTING SYSTEM TO GET THE CAR TO GO INTO GEAR. ONCE OUT OF PARK THE SHIFTER MOVED FREELY BETWEEN R/N/D. ON 5-22-2010, WHILE TRAVELING APPROXIMATELY 15-20MPH ON MY HOME STREET IN MY NEIGHBORHOOD THE LEFT FRONT (DRIVER) TIE ROD SNAPPED IN HALF SENDING MY CAR UP OVER THE SIDEWALK CURB AND INTO THE GRASS/TREES. THE CAR JERKED HARD LEFT AND WAS SURGING FORWARD AND HARD TO CONTROL AND KEPT JERKING PULLING AND SURGING FOR APPROX 75 FEET UNTIL I WAS ABLE TO GAIN SOME CONTROL AND GET MYCAR BACK ONTO MY STREET AND INTO MY DRIVEWAY. IT IS UNDRIVABLE AND AM WAITING ON A TOW TO THE LOCAL CHEVY DEALERSHIP TO ADDRESS THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402074May 19, 2011
ELECTRICAL SYSTEM
CAR WOULD NOT START. TRIED ABOUT 10 - 100 TIMES AND IT WOULD USUALLY TURN OVER. HAPPENING OVER THE LAST YEAR, BUT GETTING WORSE (CAR WILL NOT START RIGHT AWAY FOR LAST THREE DAYS!). EVERYTHING INSIDE CAR (LIGHTS, RADIO, ETC.) IS ON BUT ENGINE WILL NOT TURN OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401483May 18, 2011
VISIBILITY:REAR WINDOW WIPER/WASHER, SEATS
OVERSIZED, IMMOVABLE THIRD HEADREST IN MIDDLE OF BACK SEAT OF 2011 CHEVY IMPALA. BLOCKS VISION OUT OF REAR WINDOW - DRIVER CANNOT USE REAR VIEW MIRROR. DRIVER CANNOT SEE VEHICLE FOLLOWING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401320May 17, 2011
SERVICE BRAKES, HYDRAULIC
2008 CHEVROLET IMPALA LT BRAKE PULSATES AFTER NORMAL USE WHEN STOPPING. APPEARS THAT THERE ARE HOT SPOTS ON THE ROTORS THAT CAUSE THE THE PADS ON THE FRONT TO GRIP AND RELEASE CAUSING SEVERE FRONT SUSPENSION SHUDDER AND UNCONTROABLE STEERING. THIS HAS BEEN ONGOING SINCE THE CAR IS NEW AND DEALER JUST WANTS TO SELL ME ANOTHER BRAKE JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401871May 17, 2011
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VEHICLE SPEED CONTROL
2007 CHEVROLET IMPALA. CONSUMER STATES VEHICLE JERKED WHILE DRIVING, THE AIR CONDITIONER WAS CLUCKING, THE ENGINE LIGHT CAME ON AND THE SPEEDOMETER STOPPED WORKING *TGW THE DEALER ADVISED THE CONSUMER THE AIR INLET ACTUATOR AND SPEED SENSOR NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401077May 16, 2011
STEERING
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN SHE ATTEMPTED TO TURN THE STEERING WHEEL EITHER TO THE LEFT OR RIGHT SHE HEARD AN UNUSUAL POPPING AND CLICKING NOISE, THEN IT WOULD VIOLENTLY JERK. THE DEALER ADVISED THAT CONTACT THAT IT COULD BE THE STEERING SHAFT AND SHE WAS AWAITING A SERVICE APPOINTMENT. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS APPROXIMATELY 87,000. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401131May 16, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
IMPALA "SS" WITH ONLY APPROXIMATELY 71,000 MILES, MAJOR TRANSMISSION MALFUNCTION / FAILURE WITHOUT ANY PRIOR WARNING. VEHICLE HAD ONLY BEEN SERVICED AT GM DEALERSHIP SINCE PURCHASED, ALL REGULAR MAINTENANCE FOLLOWED. TRANSMISSION SLIPPAGE COMBINED WITH HARSH SHIFTING, TORQUE CONVERTER SHUDDER, GRINDING NOISES FROM GEARS. VEHICLE WOULD ALTERNATE BETWEEN NOT GOING FORWARD OR, ONCE MOVING, VERY DIFFICULT TO STOP VEHICLE BECAUSE TRANSMISSION DID NOT DISENGAGE (NEARLY REAR ENDED OTHER VEHICLES, HAD TO STAND ON BRAKE PEDAL). NO WARNING LIGHTS NOR DASH INDICATORS, BUT REMOTE DIAGNOSTIC VIA ONSTAR CONFIRMED TRANSMISSION FAILURE AND DIRECTED FOR IMMEDIATE REPAIR. VALVE BODY, PRESSURE REGULAR, ALL SOLENOIDS (REBUILD) REPLACED UNDER GMPP EXTENDED WARRANTY COVERAGE. NOT EVEN TWO WEEKS LATER, PROBLEMS RETURNED BUT WORSE. NHTSA CAMPAIGN # 10021844 AND TSB # 070730012C SEEM TO ADDRESS THIS ISSUE. VEHICLE NOW AT GM DEALERSHIP BEING ASSESSED. ONSTAR DIAGNOSTICS FOUND NO ISSUE. STILL NO WARNING INDICATORS, BUT VEHICLE HAVE HIGH RPM WITHOUT ANY FORWARD MOTION WHEN ACCELERATOR DEPRESSED. RPMS WOULD ALSO BOUNCE UP AND DOWN ERRATICALLY ON HIGHWAY AT STEADY SPEED, VIBRATIONS AND WHINING NOISES FROM TRANSMISSION. APPARENTLY THIS IS KNOWN DEFECT WITH MULTIPLE VEHICLES EQUIPPED WITH THE 4T65-E TRANSMISSION, BUT THERE HAS NEVER BEEN ANY RECALL. COST OF REPAIRS FOR THIS BETWEEN $4,000 AND $6,000 IF NOT UNDER WARRANTY. THIS LIKELY EFFECTS HUNDREDS OF THOUSANDS OF GM VEHICLES COVERING MANY MODEL YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401176May 16, 2011
EQUIPMENT
AFTER PARKING A 2008 IMPALA ON A FLAT CONCRETE SURFACE I TOOK THE LUG NUTS OFF THE PASSENGER SIDE FRONT TIRE . I THEN PLACED THE JACK (WHICH HAD NEVER BEEN USED BEFORE EVER ) UNDER THE PROPER FITTING POINTS AS SHOWN IN THE MANUAL BEHIND THE FRONT WHEEL. AND JACKED THE CAR UP UNTIL THE TIRE COULD BE REMOVED FROM THE CAR. AFTER THE TIRE WAS COMPLETELY OFF I WAS VISUALLY INSPECTING THE BRAKE PADS BUT NOT TOUCHING IT WHEN THE JACK BEGAN TO BREAK OFF FROM THE BASE. AS I MOVED AWAY TO PROTECT MYSELF THE JACK COMPLETELY BROKE AWAY FROM THE BASE AND THE CAR LANDED ON THE GROUND, BROKEN JACK AND ROTOR . I THEN CALLED AAA WHO TOOK A 3 TON JACK AND INSERTED IT UNDER THE FRONT OF THE CAR AND JACKED IT UP ENOUGH TO PUT THE TIRE BACK ON . NEVER IN MY LIFE HAVE I SEEN THIS HAPPEN BEFORE AND I HAVE CHANGED THE TIRES ON MANY CARS AND TRUCKS. I AM TAKING IT TO THE DEALERSHIP TOMORROW WHO WILL BE INSPECTING MY CAR AND HOPEFULLY REPLACING THE JACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400957May 15, 2011
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FOR THE THIRD TIME A POWER WINDOW "REGULATOR CABLE" HAS BROKEN IN MY CAR, TWICE IN THE DRIVER DOOR (9/29/04 AND 5/15/11) AND ONCE IN THE PASSENGER DOOR (09/15/09), EACH TIME WHILE DRIVING THE VEHICLE ON A STREET OR HIGHWAY. NOTHING NOTICEABLE BEFORE WINDOWS DROPPED. HAD TO DRIVE IT TO A DEALER (ONCE FOR SEVERAL HUNDRED MILES). COST OF REPAIRS WERE AS HIGH AS $433. I HAVE OWNED THIS CAR SINCE 11/2001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400855May 14, 2011
ELECTRICAL SYSTEM
I PURCHASED THIS CAR USED WITH 59,000 MILES. DROVE IT HOME, PARKED IT FOR 2 DAYS AND THE CAR WOULD NOT START. RETURNED TO DEALER WHO REPLACED THE BATTERY AND INDICATED THE DRAIN WHILE OFF WAS WITH SPECS. TOOK CAR HOME AND WORKED WELL FOR ABOUT 3 DAYS. ON THE FOURTH DAY THE CAR WOULD NOT START AGAIN. SEARCHED THE WEB AND FOUND THIS IS A VERY COMMON ISSUE WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400739May 13, 2011
ELECTRICAL SYSTEM
MY CHEVY IMPALA 2003 INTERMITTENTLY WILL NOT START; IT SEEMS THAT THERE IS SOME ELECTRONICALLY ACTIVATED LOCKOUT SYSTEM THAT TEMPORARILY PREVENTS THE CAR FROM BEING STARTED. (THE BATTERY, STARTER AND OTHER CONVENTIONAL PART OF THE STARTING SYSTEM ARE OK.) UNDER CERTAIN SITUATIONS, THIS IS A SAFETY ISSUE SINCE THE CAR HAS BEEN IN POTENTIALLY HAZARDOUS LOCATIONS FOR A 30 SECOND STOP BUT THEN IT WON'T START FOR 10 MINUTES DUE TO AN UNKNOWN PROBLEM WITH THE CAR'S PASSLOCK SECURITY / ELECTRICAL / KEY TUMBLER / SYSTEMS. ASIDE FROM THE FRUSTRATION, I CANNOT RELY ON MY AUTOMOBILE WHEN TRANSPORTING MY 90+ YEAR OLD PARENTS TO LUNCH OR WHATEVER BECAUSE I MAY BECOME STRANDED AND THEIR HEALTH ISSUES CANNOT TOLERATE SITTING IN A HOT CAR FOR UNKNOWN PERIODS OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400786May 13, 2011
SERVICE BRAKES, HYDRAULIC
WHILE APPLYING MY BRAKES THE FRONT END SHAKES AND STEERING WHEEL SHAKES SO BADLY, IT MAKES YOU WANT TO NOT USE THE BRAKES AND PULL YOUR FOOT OFF THE BRAKE PEDAL. THE BRAKES APPEAR TO HAVE HARD SPOTS IN THE ROTOR. THERE ARE 35,900 MILES ON THIS CAR WHICH WE PURCHASED BRAND NEW IN JULY 2009. MY WIFE DRIVES THIS CAR AND SHE SAYS IT HAS VIBRATED SINCE 13,000 MILES, BUT HAS RECENTLY BEEN A MORE ALMOST VIOLENT VIBRATION WHEN COMING TO A STOP. THIS HAPPENS WHEN COMING OFF AN EXPRESSWAY RAMP AFTER DRIVING MAYBE 20-40 MILES AND NOT EVEN USING THE BRAKES PRIOR TO HAVING TO APPLY ON THE EXIT ON A GRADUAL SLOWDOWN, NOT A SUDDEN STOP. THIS CAUSES ONE NOT TO WANT TO DRIVE THIS CAR. I WAS A MASTER TECH ON TRUCKS FOR 20 YEARS, AND JUST DRIVING THIS ONE TIME, I KNEW THE PROBABLE CAUSE, I WAS NOT JUST GUESSING. I CHECKED THE WEB AND WAS ASTOUNDED TO SEE THE CAR MANUFACTURER I HAD ALWAYS ALIGNED MYSELF TO, IN THE COMPLAINT SECTION RESPONDING NEGATIVELY TO CUSTOMERS. I CALLED 2 LOCAL DEALERS TODAY TO TRY AND GET THE CAR IN TO BE REPAIRED AND ASKED BOTH SERVICE REPS IF IT WOULD BE COVERED UNDER WARRANTY, AND THEY BOTH IN THE CINCINNATI AREA SAID NO, IT WAS A WEAR PROBLEM. WAITING TO HEAR A RESPONSE FROM THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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