Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11424089July 9, 2021
STEERING, POWER TRAIN
The contact owns a 2016 Chevrolet Impala. The contact stated while driving out of a parking space, the steering wheel was difficult to maneuver and she heard an abnormal clinking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the front axle needed to be replaced. The contact stated that the vehicle was repaired, however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with the steering gear needing to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423489July 5, 2021
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
Brake assist, traction control, stablitrack, and ABS lights continually coming on. When breaking while making a turn the breaks slip or give and then suddenly grab hold causing a grinding sound. Car wobbles while these lights are on causing a noticeable change in stability and control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423080July 1, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
The connector on the drivers side module is corroded from water intrusion. It is an identical condition as described in NHTSA recall N172097060. The dealer and GM claims this vehicle was not included in the recall, even though it is a 2015 Chevrolet Impala. They now want me to pay 1,000+ dollars to fix the issue according to the steps in the bulletin? If i don't get this fixed soon is it could disable my vehicle as explained in the bulletin. I purchase the car in November of 2019 which is 7 months after this bulletin was released, and because GM did not include the VIN number in their system it was never corrected previously. The connector in the images is damaged now because the mechanic broke it at the dealer trying to get it off from the internal corrosion. I also contacted GM directly and they said that my car was not included in the VIN range and that I could take the issue up with NHTSA at my own prerogative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423122July 1, 2021
ENGINE
My left hand (front bank) catalytic converter near the cylinder head fell off yesterday at the mounting flange. It landed in/on my fan. I went online to find a replacement part and found GM service bulletin PIP5419a & b first issued in 2016.. That bulletin explains a known "defect" with the weld. The catalytic converter pipe cracks at the mounting weld. the TSB was issued for all Impalas from 2014-2016, all VINS all transmissions, all 3.6l RPO LFX engines. It says that GM is working on a solution for this concern. Why isn't there a recall on this defect? The file I've attached is not from my car but from the TSB. It's very similar to what my cars catalytic converter looks like.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423131July 1, 2021
ENGINE
The contact owns a 2017 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the vehicle lost motive power while depressing the accelerator pedal. The vehicle also failed to start intermittently. Neither the dealer nor manufacturer were made aware of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422752June 29, 2021
AIR BAGS
The contact owns a 2015 Chevrolet Impala. The contact stated that the driver’s and passenger’s side air bags deployed inadvertently without a warning light. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The contact was still awaiting a response. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422851June 29, 2021
STRUCTURE:BODY, AIR BAGS
The contact owns a 2007 Chevrolet Impala. The contact stated that the dashboard had cracked due to the heat. The vehicle was taken to an independent mechanic, who diagnosed the crack had extended to the passenger side airbag. The dealer and manufacturer were not made aware of the failure. The approximate failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422015June 23, 2021
AIR BAGS, LANE DEPARTURE: BLIND SPOT DETECTION
My dashboard reads, service air bag. Everytime I turn it on as of this morning. 6/23/21 @ 1pm central time. I've read about the recall on these models as well of air bags deploying and throwing pieces of metal at drivers. Cause of molded air bag housing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421355June 18, 2021
ELECTRICAL SYSTEM
This is a follow up on air bag heat ac controls and dash operation found gauge cluster burned out smoked blew a 1 amp fuse under hood last owners were under dashboard because screws were missing This year of car had 4 recalls airbags under the right seat wires.my car was not included because of production date there is something GM MISSED ON THIS CAR ELECTRIC AREAS CARIS DRIVEN CAREFULLY SOMETHING MADE THAT HAPPEN CAN YOU LOOK FURTHER INTO THIS MATTER ITIS COSTING ME MORE THAN CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421029June 15, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The blind sensor indicators are defective. The right side stays on but the the left side worked accordingly. Without warning the indicator on the left also stopped working. GM is well aware of the issue but will only fix the issue if it happens within a warranty timeframe. The initial issue with mine happened while driving in a winter storm with slushy roads. The sensors that stays illuminated isn't as much as a safety issue as the one that was lighting up as expected then stopped without warning. This item should be a full recall not a fix it if it breaks scenario. Mine stopped working within my warranty timeframe but because I was a secondary purchaser, I had no way of knowing that waiting until my next oil change would cause me to be stuck with $800 in repairs because GM refused to recall a safety issue item they are well aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421030June 15, 2021
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
JUST RECEIVED A MESSAGE ON THE DRIVER INFORMATION CENTER THAT SAYS "SIDE DETECTION SYSTEM" SO I LOOKED IT UP IN THE WARRANTY INFO BOOK AND FOUND ONLY AN INSTRUCTION THAT SAID TO CLEAN THE REAR BUMPERS, AND NOTHING ELSE. CALLED DEALER AND THEY WANT $135 TO DIAGNOSE AND POSSIBLE REPAIR CHARGE OF $1100. LOOKED INTO COMMON PROBLEMS WITH OTHERS VEHICLE OWNERS AND FOUND SEVERAL WITH IDENTICAL PROBLEMS; ALSO FOUND A GM 'SPECIAL COVERAGE ADJUSTMENT"" DATED 4-1-19 COVERING THE COST OF REPAIR BUT ALSO FOUND IT WAS ONLY GOOD FOR YEARS AND/OR 80,000 MILES. MY VEHICLE HAS 62,000 MILES BUT IS 6 MONTHS BEYOND THE YEARS. IS THIS NOT A SAFETY ISSUE? I WOULD THINK SO. SO WHAT CAN I DO ABOUT THIS, AS I UNDERSTAND IT CAN CAUSE SIGNIFICANT OTHER INCIDENTS WITH THE VEHICLE, SUCH AS LOOSING THE INSTRUMENT PANEL INDICATORS AS WELL AS ISSUES INVOLVING VEHICLE HEADLIGHT AND ENGINE SHUT DOWN. WOULD LIKE A RESPONSE AS SOON AS POSSIBLE AS I WOULD LIKE TO GET THIS TAKEN CARE OF ASAP. THANK YOU [XXX] CELL # [XXX] JUNE 15. 2021 P.S. THIS HAS BEEN THE BEST VEHICLE I HAVE EVER OWNED; UP UNTIL NOW. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420721June 13, 2021
ELECTRICAL SYSTEM
Fire started behind glove box area and burned electrical wires, instrument panel, airbag, front windshield, hood, water and smoke damage.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11420450June 10, 2021
AIR BAGS
The contact owns a 2009 Chevrolet Impala. The contact stated that after restarting the vehicle, the air bag warning light remained illuminated with the “service air bag" message displayed on the instrument panel. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed that the Vin was not included in the NHTSA campaign number: 16V507000 (Air Bags, Electrical System). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420227June 9, 2021
AIR BAGS
On and off air bag light on speedometer area also service air bag will not stay on long enough to diagnose
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419798June 6, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The linx radio stopped working. The onstar system stopped working awhile after the linx radio stopped working when the car started to operate off of battery reserve (or what I think is battery reserve --- the light on the dashboard changed to blue). I've had to change the batter twice in 2.5 years. I'm told the battery Duralast is a good battery and that its an electrical fuse problem and it would be difficult to find which wire is the problem. The vehicle has been inspected by three different dealers in three different states. I was also told to uninstall onstar for resolution of the electrical problem of the battery draining and needing to draw energy from another source taking up more energy than it's suppose to in the vehicle. Yes, in 2017-18, the problem was confirmed by the dealership where I purchased the car brand new in 2014, Criswell Chevrolet in Gaithersburg, MD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419469June 3, 2021
STEERING, WHEELS
When I make a left or right turn the my car stops and struggles to accelerate. Meanwhile making a loud sound from underneath the front of the car. It sounds like something is getting ready to snap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419490June 3, 2021
STEERING
I was about 5 minutes from home when all of a sudden warning lights started flashing on the dash board ( photos provided) The vehicle became hard to steer and control. Thankfully it was pretty much a straight highway until I had to make a left and 2 right turn to get to my house. It was as I had to fight with the steering wheel. Thank God! I was so close to home!! I don't even want to think what could have happened if I was on the interstate or a highway with lots of curves. I parked the car in the garage and it haven't been moved since. I called GM repair shops but they want to charge an arm and a leg just to tow it to the repair shop and another charge just to look at it. I called the vehicle hotline and they couldn't help me because there is no recall on my vehicle. My car has been parked in my garage for over 6 months now because I can't drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419577June 3, 2021
STEERING
Power steering went mostly out while on the interstate. Stabilitrack and Power steering warnings came on. It provides only about 10% assistance now. I must now provide effort to recover from a turn. I understand a recall came out for this model year for this type of issue but I didn't get one. I am the original owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419132May 31, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I have a 2001 Chevy impala and it has an instrument cluster issue with faulty warning lights and locking the radio and not wanting to start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418636May 26, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
car shuts off while in traffic and it says engine power reduced service traction control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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