Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11517964April 19, 2023
SUSPENSION, STEERING, POWER TRAIN
Grinding from turning. Numerous Radiators, Transmission problems over and over. Jerking not pulling. Stalling in the road.Control Arm needed again. Brakes and Rotors grinding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517453April 17, 2023
STRUCTURE:BODY
Water leak into rear compartment / trunk. Health problem with fungus & smell. Inspected by car dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517492April 17, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2014 Chevrolet Impala. The contact stated that after she started the vehicle, she smelled a burning odor and then heard a popping sound. The contact then stated that she turned the vehicle off and waited then restarted the vehicle and proceeded to drive. The contact then stated that she noticed what appeared to be snow on the rear windshield; however, the windshield then caved in. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 139,428.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517311April 16, 2023
SUSPENSION
Stabilizer makes loud noise I had it repaired before at southpointe chev.tulsa ok that bill was 700.00 dollars I'm having the same problem again can you pls help me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516251April 10, 2023
VISIBILITY/WIPER
Upon opening the sunroof while driving, the sunshade track bunched up and got stuck while opening. I was able to unbunch the track the get the sunshade to close, however, the fabric ripped away from the track on both sides. When the sunroof is opened, the fabric falls down into the car and completely blocks the view out of the back window. I tired putting the fabric up in the space it should roll into, but it will not stay and falls down while driving. I stopped using the sunroof for this reason. Now the fabric hangs down into the car. This happened almost a year ago. The fabric has continued to hang down further and further into the car. It is beginning to fall into the line of vision of the rear window. I used safety pins to hold it up, but it continues to hang down further. I have decided to get it fixed for this reason. It will cost almost $800 to have it repaired. This is clearly a safety hazard. I have read several forums on other owners with the same safety issue. A service repair bulletin has been issued for this problem, but it should be a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516403April 10, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
Side Blind Zone Alert Module, Service Side Detection System
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516150April 9, 2023
SEATS
The Automatic Occupant Sensing (AOS) system fails to suppress the front passenger air bag with no passenger in the seat. The airbag on light stays on. There is no code triggered in the system. This also causes the unbuckled passenger seatbelt warning to chime with no passenger in the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515911April 7, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Have had issues 2 times since owning this vehicle, both times sensor was replaced by dealership. Was told by service at dealership that this is a known issue for GM. Dealership found side detection modules swelled and connections corroded. Again for the 3rd time since owning this car from new. They, the dealership, cost the replacement of the module at $980.00 including labor. To fix an issue they have known about for years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515954April 7, 2023
ELECTRICAL SYSTEM
Water leaking in trunk through the gaskets by brakes lights shorts out brakes lights and stops them from working as well as builds a poodle. where the spare tire is and rust the bottom .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515549April 5, 2023
STRUCTURE:BODY, SERVICE BRAKES, ELECTRICAL SYSTEM
The right turn signal bulb keeps blowing. Break lights were stuck on. I got pulled over because the blinker wasn't working and parking light wouldn't go off. The officer was nice because I had just got the car and didn't give me a ticket, just a warning. Blinker on passenger side won't work with lights on and fuses for that side keeps blowing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515555April 5, 2023
ELECTRICAL SYSTEM:WIRING
Electrical wiring problems. Parking light wouldn't go off and clicking noise under dash in front seat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515681April 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
My car has had a the side detection modules fail every 1 to 2 years since I've owned the car new in 2014. The dealership has repaired it for free every time now for at least 5 times. Now that the car is not under warranty they refuse to fix it for free. This is a problem with the design and engineering of the car and it is very costly to fix. The problem will continue to occur since the manufacturer refuses to find a permanent solution to the issue. It is related to the placement of the unit and it is affected by the environment and corrodes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515441April 4, 2023
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM), VISIBILITY/WIPER
The contact owns a 2013 Chevrolet Impala. The contact stated that the driver 's side power master door lock switch was inoperable. The messages "Monitor Tie System" and "Monitor Battery System" were displayed. The contact stated that the windshield wipers were operating at a slower speed than needed. On other occasions, the windshield wipers and the horn would engage independently, and the windshield wipers would operate faster than needed. The vehicle was taken to the dealer, where it was diagnosed that the ECM needed to be reprogrammed. Additionally, the contact stated that the vehicle failed to start and she was unable to release the key from the ignition switch. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V355000 (Electrical System). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,366.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515480April 4, 2023
STEERING
My son (a brand new driver) was driving to school with me in the passenger seat on surface streets at approximately 45 mph at 0600 and an error message came on the console about “Service Power Steering - Drive With Care” or something akin to that and my son was unable to steer the car. He was able to slightly steer it into a turn lane (right hand turn into a neighborhood) and almost struck an oncoming car. He was able to stop and switch seats with me. Thankfully traffic was light enough and no one was behind us for me to back up about 10 feet to enable me to muscle the car into the neighborhood side street to pull over. I immediately turned the car off, waited ~30 seconds and restarted the engine…still couldn’t drive and error message came up again. Waited another 5-10 minutes and turned the ignition and was able to turn the wheel with ease, so I drove the car the ~5 miles home with no issue, but immediately called a service repair shop; they told me that this was a known issue. (WHAT THE WHAT?!?! Losing the ability to steer while careening down the road is a FLIPPING KNOWN ISSUE AND THERE HAS NOT BEEN A SAFETY RECALL?!? WE COULD HAVE BEEN KILLED AND KILLED OTHERS!). I immediately took it to the repair shop as I refused to drive it as it was unnecessarily unsafe! The repair was quoted as $5,200 (brand new GM part replacement) or $3,800 (reconditioned part - which ironically had a better warranty on it than the genuine GM part!)…I needed my car so I authorized the repair. Not happy! (A side note and a huge slap in the face is that my father did and my husband actually still works for GM…I’ve seen all the near-misses reported here and NO ONE KNEW THIS WAS AN ISSUE UNTIL DRIVING AND THE ABILITY TO STEER WAS LOST! Thank goodness we were on a surface street and not interstate! My novice driver could have EASILY been killed if he was in a different driving situation. GM NEEDS TO ORDER A RECALL!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515135April 3, 2023
STRUCTURE, EXTERIOR LIGHTING:TAIL LIGHTS
The contact owns a 2015 Chevrolet Impala. The contact stated that he became aware that water was entering through the taillights into the trunk. The contact took the vehicle to the local dealer, where it was diagnosed with needing the seals and both taillight gaskets to be replaced. The vehicle was repaired but the contact became aware that the truck was corroded. The contact took the vehicle back to the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 61,617.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514960April 1, 2023
UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514351March 29, 2023
AIR BAGS
Air bags did not deploy in an automotive collision.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11513947March 27, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Both taillights are leaking through a gasket in the taillights causing pooling of water in the majority of the trunk and through two layers of carpet. This is causing mold to grow in trunk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513557March 24, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
I have had the blind spot modules replaced two times already and they are out for the third time. I have had to replace them like just over every 2 years. This time I had loan my car to my daughter, due to any accident she had with a deer, and had her four kids in the car when multiple modules started shutting down and nearly leaving her stranded. When I was able to inspect the car i found the the blind spot modules where extremally corroded and showed signs of melting to almost catching fire. I believe that these are a safety issue, and need to be recalled and problem fixed with a reliably solution. I am a ASE Certified Master Technician and have been for well over 38 years. and have seen many of these GM modules go bad multicable times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512091March 15, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
My dealer is charging me $1606 for 2 sidevew detection modules caused by water damage and corrosion and that’s not covered under my extended warranty for my 2015 Chevy impala ltz 108k miles my cars has trouble starting and I have no working dash indicators no speed no gas no temp no rpm’s air bag light on and trac control on light . No turn indicators and no heat or ac and key fob don’t work unless I insert key fob arm rest slot all because of the sideveiw modules wow that is mind blowing $453 to diagnose and $1606 to fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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