Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11152637November 19, 2018
ENGINE
THE CHEVY CUSTOMER CARE REP STATED THAT THERE IS A "SPECIAL COVERAGE 15285 IS TIED TO YOUR VIN, WHICH MAY OR MAY NOT BE RELATED TO THE OIL CONSUMPTION CONCERNS YOU'VE DESCRIBED. " MY VEHICLE IS EXPERIENCING SIGNIFICANT OIL CONSUMPTION ISSUES AND PLENTY OF NOISE FROM THE ENGINE. I NEVER RECEIVED ANY INFORMATION ABOUT THIS ISSUE DESPITE HAVING A REGISTERED MYCHEVROLET ACCOUNT AND A HISTORY OF CONTACT WITH CHEVY. MY MECHANIC MENTIONED A KNOWN ISSUE WITH OIL CONSUMPTION AND SUGGESTED I LOOK INTO IT WHICH BROUGHT ME TO THIS POINT. AFTER CONTACTING CHEVY, THEY SUGGESTED I PAY TO GET A DIAGNOSTIC BUT THAT I WOULD NOT BE COVERED FOR ANY SERVICES DESPITE THE KNOWN ISSUE AND THAT I NEVER RECEIVED NOTIFICATION OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152356November 18, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
HVAC BUTTONS BECAME INOP. THEREFORE, NO DEFROST. VERY DANGEROUS. NO HEAT. NO A/C. NO REAR DEFROST. BACKLIGHT BUTTONS YES ARE ILLUMINATED. I REPLACED TWO FUSES, NO CHANGE. I REPLACED THE HVAC BLOWER MOTOR RESISTER, NO CHANGE. NO DEFROST IS VERY DANGEROUS ON MY 2013 CHEVY EQUINOX LT 4 CYL 2.4L. THE BATTERY IS 10 MONTHS OLD. I DISCONNECTED THE ENTIRE BATTERY FOR 15 MINUTES. NO LUCK. YES THE ENTIRE RADIO WORKS FINE. AUDIO IS GOOD. HOWEVER, THE POPUP ON THE RADIO SCREEN WHICH REFLECTS THE FAN SPEED MOTOR CHANGES IS NOT SHOWING UP WHEN I ADJUST THE FAN SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152367November 18, 2018
ENGINE, VISIBILITY/WIPER
BOUGHT MY 2012 EQUINOX 9/2012. IN FEBRUARY 2013 MY SUV MADE A LOUD NOISE AND WOULDN'T START. HAD IT TOWED TO DEALERSHIP AND THEY REPLACED THE MOTOR. TODAY WHEN I WAS DRIVING MY VEHICLE SHOWED "REDUCED ENGINE POWER" AND SLOWED TO ALMOST A STOP. I MADE IT HOME BUT NOT SURE IF IT'S DRIVEABLE NOW. I'M A NURSE AND WAS IN HOME HEALTH UNTIL THIS LAST YEAR, SO MY VEHICLE HAS HIGH MILEAGE. 113,000. BUT EVEN AT THAT YOU'D THINK SPENDING $23,000 ON A NEW VEHICLE IT WOULD LAST LONGER THEN 5 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152214November 17, 2018
SEAT BELTS
EVEN WHEN MY SEATBELTS ARE CONNECTED THE WARNING CHIMES CONTINUE TO GO OFF. DURING MOTION, ON A CITY STREET AND EVEN ON THE HIGHWAY IT PERIODICALLY MAKES THE SOUND AS IF THE SEATBELT IS NOT CONNECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152038November 16, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF OIL. THE CONTACT HAD TO ADD OIL AFTER EVERY 500 MILES. THE DEALER (WALKER CHEVROLET, 3940 CAROTHERS PKWY, FRANKLIN, TN 37067) STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152060November 16, 2018
WHEELS
AFTER THE FIRST SNOW, DRIVING WITH MY NEW EQUINOX THE SLUSH BUILT UP INSIDE THE WHEEL-WELLS AND AFFECTED THE DRIVING. MY CAR SHIMMIED WHILE DRIVING AT ANY SPEED, AND I HAVE TO STOP AND CHOP OUT THE ICE AROUND THE TIRES AND SPRING ABOVE THE TIRE, WHICH IS VERY CLOSE TO THE TIRE. IT SEEMS TO BE THE "FABRIC" THAT THE WHEEL-WELL IS MADE FROM. I HAVE NEVER HAD THIS HAPPEN ON ANY OTHER SUV I HAVE DRIVEN IN WINTER. NOW THAT I HAVE OWNED IT A WHILE AND TODAY IS THE FIRST REAL SNOW OF FALL, IT IS CONTINUING TO DO THIS. I CALLED THE DEALER TODAY AND THEY SAID THAT ALL DAY TODAY THEY HAVE BEEN DEALING WITH CUSTOMERS AND THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151672November 15, 2018
VISIBILITY/WIPER
WHILE DRIVING AT HIGHWAY SPEEDS ON A RAINY AFTERNOON, THE WINDSHIELD WIPER ARMS WENT ENTIRELY TO THE LEFT OFF THE WINDSHIELD. I PULLED OVER, PLACED THE WINDSHIELD WIPERS AT THE RESTING POSITION AND ATTEMPTED TO GET THE WIPERS WORKING AGAIN. I COULD HEAR THE MOTOR RUNNING BUT THE WIPERS WOULD NOT MOVE FROM THE RESTING POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151693November 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM
JUST AS EVERYONE ELSE HAS STATED, MY 2013 EQUINOX IS BURNING OIL AND STALLS AT SLOW SPEEDS OR A STOP. I TOOK IT TO MY DEALERSHIP SEVERAL TIMES TOWARDS THE END OF MY 5 YEAR EXTENDED WARRANTY, AND THEY KEPT "FIXING THINGS". THE MOST RECENT FIX WAS ONE MONTH AFTER MY EXTENDED WARRANTY ENDED, AND THE REPAIRS WERE CLOSE TO $4,000. THIS REPAIR INVOLVED REPLACING PISTONS/RINGS AND REPLACING THE TIMING CHAIN. THE VERY NEXT DAY FOLLOWING THIS EXPENSIVE REPAIR, I DROVE IT TO WORK AND IT STALLED 14 TIMES, DUE TO SLOWING/STOPPING OF RUSH-HOUR. I ALMOST HAD AN ACCIDENT MERGING ONTO THE HIGHWAY, BECAUSE OTHER DRIVERS ASSUMED I WAS "MOVING WITH THE FLOW" AND THEY DON'T STOP. I IMMEDIATELY CALLED THE DEALERSHIP... THEY HAVE MY CAR NOW AND SAID THEY WILL LOOK AT IT AND "TRY SOMETHING ELSE". OVER SEVERAL FEW MONTHS PRIOR TO THIS, THEY DID THE OIL CONSUMPTION TEST, RESET THE TIMING CHAIN, AND A BUNCH OF OTHER THINGS (IT WAS STILL UNDER THE 5-YR EXTENDED WARRANTY THEN). I ASKED WHY THERE WAS NO RECALL?, AND THEY TOLD ME BECAUSE NONE OF THIS WAS SAFETY-RELATED. HOW IS THIS NOT SAFETY ISSUE?! AS I MENTIONED, THEY CURRENTLY HAVE MY VEHICLE, AND I FEAR WHAT THE REPAIRS WILL BE FOR ANOTHER ATTEMPT AS SOLVING THE PROBLEM. I FEEL LIKE THE DEALERSHIP IS TRYING THEIR BEST, BUT PERHAPS THEIR HANDS ARE TIED. IF THE NHTSA DETERMINES THIS NOT TO BE A SAFETY ISSUE, THEN IT CERTAINLY SHOULD BE CONSIDERED FRAUD ON BEHALF OF CHEVY CORPORATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151787November 15, 2018
VISIBILITY/WIPER
JULY 25, 2018 WHILE DRIVING ON THE HIGHWAY IN A HEAVY RAINSTORM FRONT WINDSHIELD WIPERS MOTOR WENT OUT COMPLETELY I HAD 0 VISIBILITY I WAS STRANDED ON THE HIGHWAY FOR HOURS UNTIL THE RAIN STOPPED. IT WAS REPAIRED THE NEXT DAY THEY STATED WATER HAD GOTTEN INTO THE LINKAGE AND UPPER TRANSMISSION BOX FOR THE WINDSHIELD WIPERS ALSO MATERIAL USED TO MAKE THE PARTS ARE NOT OF GOOD QUALITY. NOVEMBER 15, 2018 NOW THREE MONTHS LATER DURING A MAJOR SNOW AND ICE STORM THE SAME EXACT PROBLEM ONLY THIS TIME I WAS ON A CITY STREET DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151419November 14, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHILE DRIVING, LIGHTS CAME ON DISPLAYING "ALL WHEEL DRIVE OFF", "TRACTION CONTROL OFF", AND SERVICE STABILITRAK. CAR DROPPED SUDDENLY (ON CURVE, ON BUSY ROAD) TO 10MPH. SHAKING BAD AND BRAKES BARELY WORKING. CAR SHAKES WORSE WHEN APPLYING BRAKES. DEALER WILL NOT FIX. SAYS LIGHTS ARE OFF WHEN THEY SEE IT SO THEY CAN'T DIAGNOSE PROBLEM. THIS SAME PROBLEM HAS HAPPENED SEVERAL TIMES. ALWAYS IN COLD WEATHER. NO ICE OR SNOW THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151431November 14, 2018
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. WHILE DRIVING 75 MPH, THE REDUCED ENGINE POWER WARNING INDICATOR ILLUMINATED AND THE VEHICLE INDEPENDENTLY DECELERATED TO 15 MPH. THE CONTACT STATED THAT THE FAILURE WAS MORE PREVALENT DURING THE COLDER MONTHS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151516November 14, 2018
POWER TRAIN
INTAKE CAMSHAFT ACTUATOR SOLENOID VALVE. I HAD THE OIL CONSUMPTION SERVICES COMPLETED LAST OCTOBER 2017 AND THIS YEAR IN OCTOBER 2018 I HAD TO HAVE THE CAMSHAFT ACTUATOR SOLENOID VALVE REPLACED TO WHICH EVERYONE I KNOW WITH AN EQUINOX THAT IS OLDER THAN 2016 IS HAVING TO HAVE THIS PART REPLACED ON THEIR VEHICLE. I FEEL THAT WITH SUCH A DRASTIC AMOUNT OF VEHICLES HAVING THIS FIXED IF IT WASNT APART OF THE OIL CONSUMPTION PARTS TO HAVE REPLACED IT SHOULD HAVE BEEN BECAUSE IT REALLY APPEARS TO BE A LARGELY REPLACED ITEM COSTING PEOPLE OVER $200 TO HAVE FIXED. THIS PART CAUSES YOUR VEHICLE WHEN AT LOWER SPEEDS TO STALL OUT OVER AND OVER UNTIL IT JUST WONT GO. IT STARTED WITH A ROUGH IDLE. THEN WHEN ACCELERATING AT LOW SPEEDS THE VEHICLE WOULD STALL OUT. FINALLY IT WOULD STALL WHILE I WAS DRIVING AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151562November 14, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 70 MPH, THE WINDSHIELD WIPERS TURNED COMPLETELY OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WALKER CHEVROLET (4130 1ST AVE, NITRO, WV 25143) AND THE WINDSHIELD WIPER TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 55,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151588November 14, 2018
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2013 CHEVY EQUINOX I HAVE ALREADY CHANGED THE CAMSHAFT SENSOR. A YEAR LATER MY CAR STARTED TO CUT OFF WHILE IDLE AT STOP LIGHTS. I TOOK IT TO AUTO ZONE AND WAS TOLD FROM THE TEST IT WAS MY CAMSHAFT SENSOR. WHILE CHANGING IT I NOTICED A LARGE AMOUNT OF OIL IN THE SENSOR AREA. THE MECHANIC TOLD ME THAT IS NOT GOOD. FROM THIS WE DISCOVERED THE SENSOR IS NOT THE ISSUE. I STARTED TO DO RESEARCH ONLINE AND FOUND MANY USER FROM 2011 TO 2013 WHO ARE ALL HAVING THIS ISSUE WORD FOR WORD. CHEVY NEEDS TO DO SOMETHING ABOUT THIS. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T37952_DS622117
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151333November 13, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE WINDSHIELD WIPERS FAILED TO WORK AND WERE STUCK IN THE UPRIGHT POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WIPER TRANSMISSION NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A TSB, WARRANTY, OR RECALL. THE FAILURE MILEAGE WAS 66,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151126November 13, 2018
SERVICE BRAKES, ENGINE, STEERING
ON OCT. 23, 2018, ENGINE LIGHT CAME ON IN THE MORNING. CALLED ONSTAR IN AFTERNOON FOR CODE;ONSTAR DID NOT PROVIDE CODE BUT SAID IT SHOULD BE SERVICED ASAP AND MADE APPOINTMENT AT NEARBY DEALERSHIP FOR NEXT MORNING. THAT EVENING WHEN BRAKING TO LEAVE A PARKING AREA, THE ENGINE COMPLETELY DIED/STALLED OUT. HAD CAR TOWED TO DEALER. DEALER REPLACED SOLENOID SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151160November 13, 2018
ENGINE, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. WHILE THE CONTACT WAS DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPER MOTOR FRACTURED. THE CONTACT WAS ABLE TO REPLACE THE WINDSHIELD WIPER MOTOR. THE CONTACT ALSO STATED THAT AT 80,000 MILES, THE TIMING CHAIN FRACTURED AND CAUSED MAJOR DAMAGE TO THE ENGINE. THE VEHICLE WAS REPAIRED BY BILL FOX CHEVROLET (LOCATED AT 725 S ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 266-0563). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150969November 12, 2018
ENGINE
DURING A BITTER COLD EVENING, THE PVC ORIFICE FROZE AND PRESSURE BUILT UP WITHIN THE ENGINE AND FORCED THE REAR MAIN SEAL TO BE PUSHED OUT, RESULTING IN COMPLETE OIL LOSS. THIS HAPPENED WHEN THE TEMPERATURE WAS BELOW 15 DEGREES F. THIS IS A WELL KNOW ISSUE WITH THE MODEL BUT THE GM DEALERSHIP SAWS THAT MY VIN IS NOT ONE INCLUDED WITH THE RECALL. IT DOES HAVE THE SAME ENGINE AS THE RECALL, A 2.4L ECOTEC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150996November 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY EQUINOX BEGAN "BUCKING" ONE EVENING ON MY WAY HOME FROM WORK. I HAVE CHANGED THE OIL REGULARLY (EVERY 5000 MILES) AND WAS UNAWARE OF ANY ISSUES WITH THIS MODEL HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS. I BROUGHT TO MY LOCAL MECHANIC- HE INFORMED ME THAT THERE WAS ACTUALLY OIL IN THE TAILPIPE AND THAT THESE VEHICLES WERE KNOWN FOR HAVING OIL CONSUMPTION ISSUES. I ARRANGED TO HAVE THE VEHICLE TOWED TO A CHEVROLET DEALER- I DID NOT WANT TO DRIVE IT AS IT WAS A HUGE SAFETY CONCERN WITH THE ENGINE BUCKING AND POSSIBLY STALLING IN TRAFFIC. THE CHEVROLET DEALER HAD IT FOR THE WHOLE WEEK AND EVENTUALLY TOLD ME IT HAD "JUMPED TIMING". JOE THE SERVICE MANAGER AT CENTRAL CHEVROLET IN WEST SPRINGFIELD, MA TOLD ME THEY WOULD HAVE TO SEE IF THERE WAS FURTHER DAMAGE - IE TO THE VALVES. SO THE NEXT CALL I GET IS FROM THE WARRANTY ADMINISTRATOR AT THE DEALER- SHE TELLS ME I NEED A NEW ENGINE AND THAT CHEVROLET WILL COVER 30% OF THE REPLACEMENT - WOULD I LIKE TO HAVE IT DONE? I ASK HER- WELL YOU TELL ME THEY WILL COVER 30% BUT 30% OF WHAT? SHE SAID THAT MY SHARE WOULD BE $ 5100. THIS WAS NOT ACCEPTABLE- A VEHICLE WITH 48,000 MILES AND THE ENGINE NEEDS TO BE REPLACED. IT SOUNDS LIKE CHEVROLET KNEW OF THE ISSUE WITH THIS ENGINE AS EVIDENT BY THE NUMEROUS COMPLAINTS AND CLASS ACTION ONLINE. HAD THEY NOTIFIED OWNERS APPROPRIATELY AND HAD THE APPROPRIATE WARNING SYSTEMS IN THE VEHICLES THEN THIS WOULD NOT HAVE HAPPENED. THIS HAS THE POTENTIAL TO BE A HUGE SAFETY CONCERN AS PEOPLE USE THESE VEHICLES TO TRANSPORT FAMILY MEMBERS TO SCHOOL, WORK, ETC. IF THESE VEHICLES RUN THIS WAY AND EVEN STALL IN TRAFFIC THEN THERE IS HUGE POTENTIAL FOR SERIOUS INJURY AND/OR DEATH. I HAVE TRIED TO SPEAK WITH GENERAL MOTORS DIRECTLY, BUT THEY HAVE NOT RESPONDED WITH ACCEPTABLE REMEDY. PLEASE HELP THE OWNERS OF THESE VEHICLES GET THE APPROPRIATE HELP - AND TO HELP KEEP THEIR FAMILIES SAFE.TY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151000November 12, 2018
AIR BAGS
DRIVING SOUTHBOUND GOING 65 MPH ON HIGHWAY. 5X4 BUCK STRUCK HEAD-ON WITH EQUINOX AND NO AIR BAGS DEPLOYED. MY 18 YEAR OLD DAUGHTER WAS RESTRAINED BY HER SEATBELT, HOWEVER, WITH THE SPEEDS AND IMPACT THERE WAS FAILURE OF THE AIRBAG SYSTEM TO DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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