Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11451834February 14, 2022
SERVICE BRAKES
Brakes on vehicle failed while driving down the freeway, when I needed to slow down to take my exit. Brakes were hard, and would not stop the vehicle. I shifted into neutral, and used the ramp to stop the vehicle. Car is currently at the Wilsonville Chevrolet for repairs. When I spoke with the Shop lead, he is aware of the problem, but stated my vehicle is not included in the recall for the same problem as other vehicles of the same make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451683February 12, 2022
ENGINE
The car keeps telling me it’s overheating but it is not and it’s leaking out antifreeze
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450264February 3, 2022
POWER TRAIN
Car rolls backwards on any incline. Transmission replaced early on issue continued. Serious safety issue for owners of these vehicle in hilly terrain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450075February 2, 2022
ENGINE
After MANY repairs, kept my car WELL maintained. I've had MANY issues with the thermostats (replaced over 5 times) replaced sensors multiple times, replaced hoses and belts according to manufacturers recommendation. Replaced the valve cover. I now have a blown head gasket. I never drove my car without coolant, car had not overheated but the head gasket blew.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449460January 30, 2022
POWER TRAIN
I made a prior complaint with tracking number 11360154. This same problem has occurred again, approximately 22,000 miles after the car was repaired the first time. The clutch is broken again and it broke at highway speed almost causing me to have a severe accident. THE CONSUMER STATED A LEAK OF THE HYDRAULIC FLUID CONTAMINATED THE CLUTCH. THE FRICTION DISC AND PRESSURE PLATE NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449463January 30, 2022
AIR BAGS, FUEL/PROPULSION SYSTEM, ENGINE
Unknown
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11449390January 29, 2022
ENGINE
Leak from passenger side of the engine, next to air items intake,it is a coolant because I see orange color and I put about 6oz every other day
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449077January 27, 2022
ENGINE
I bought this car approximately three months ago. It was a huge financial decision but one that had to be made for the safety of myself and my daughter. After doing much research there were no major mechanical recalls and the safety ratings were good so it seemed to be a reliable and safe choice. I was getting home one afternoon and when I put the car in park, smoke just started billowing out from under the hood. So I went to take a look and there was fluid leaked everywhere. At first I thought it was oil as I had just had my oil changed so I took it back to the mechanic for further inspection and he informed me it was the coolant outtake housing. He even said to me that they get so many cars like mine, Chevy Cruz’s, that come in with the same issue. I would also like to mention that when I bought the car it only had 62,000 miles and when this occurred it was at about 71,000. So I went online to do some research about the part and cost of labor and came across so many of the same complaints. There were even posts about this part on a discussion board on the GM website.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448961January 26, 2022
POWER TRAIN
The contact owns a 2019 Chevrolet Cruze. The contact stated that in January of 2021 she had taken her vehicle to the dealer to be repaired due to a recall NHTSA Campaign Number: 20V668000 (Power Train). The contact stated that when she had taken her vehicle to be repaired, the dealer advised her that her vehicle was fine and that there were no problems with the vehicle. The contact stated that December 2021 , her son was driving her vehicle at approximately 55 MPH on the highway ,the vehicle had began to stall and loose power. The contact stated that her son was safely able to pull off to the side of the road, however, the vehicle was unable to start and had to be towed. The contact stated that she had the vehicle towed to the dealer, where it remains, where she was advised that her transmission was destroyed due to the same failure she had recently taken her vehicle in to be repaired due to the previous recall. The contact stated that the dealer advised her if she were to have her vehicle repaired, she would have to pay out of pocket. The contact stated that she then contacted the manufacturer and was advised that they would pay half of the cost of the repair, however she would be responsible for the remaining balance. The mileage failure was 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448963January 26, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Cruze. The contact stated that coolant was leaking from the vehicle. The temperature gauge increased to high and then decreased. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the thermostat housing and thermostat needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448761January 25, 2022
AIR BAGS
The contact was riding in a 2013 Chevrolet Cruze. The contact stated that while the driver was driving at an unknown speed, the driver crashed into another vehicle from the driver's side to the other vehicle's rear passenger side due to unable to focus. The contact mentioned the front passenger and the front side passenger air bags were the only air bags that deployed. The contact stated that she was the only one who sustained right wrist, thumb, and burnt arm injuries that needed medical attention. A police report was filed. The vehicle was towed. The contact was aware that the vehicle was damaged. The dealer was not contacted. The manufacturer was not notified of the failure. The contact was informed the air bags were Takata air bags and the injuries were caused by the air bags. The approximate failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11448703January 24, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving at various speeds, the vehicle overheated. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a local mechanic where it was diagnosed with needing the head gasket replaced. The vehicle was not repaired. The vehicle was towed to a local dealer where it was diagnosed with needing the engine repaired however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 209,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448510January 23, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
The heater blend door actuator and or lever gear for the blend door actuator that controls the windshield defrost failed and this raises a major safety concern as it strictly limits your visibility. This is becoming a known issue on the Cruze as i have seen and heard of the problem repeatedly online in the cruze forums. This needs to be seriously addressed to general motors and be taken care of. Plus the cost to fix it is over $1,300.00 as the entire dash needs to come out. Please address this safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448403January 21, 2022
ENGINE
Engine performance dropped noticeably, tire pressure system alert lighted, and stability track turned off. Then within a short period of time, some 30 minutes, the engine warning light activity (steady). All of this happened shortly after the 3-year warranty expired although I was having some engine roughness a few days before three years. Made an appointment at the Chevy dealership and the issue was diagnosed to a misfire on cylinder #1. Apparently, the insulator around the center electrode of the spark plug separated and slipped down. After a bit of research and asking the dealer for Chevy TSB #PIP5657D, NHTSA TSB #10201263, I was startled to find this is a somewhat frequent-enough problem affecting a number of GM models using 1.4L engine as used in my Cruze. I had a forthright conversation with Chevy dealer that this was a warranty issue as my OnStar alerted me to an emissions system malfunction. I also called GM and ACDelco, the spark plug manufacturer, and they claimed nothing or no issues. This is a safety concern to me. Paid almost $400 to have four spark plugs replaced at 3-years and only 7,000 miles; ACDelco warrants the spark plugs for 7-years or 100,000 miles!. Unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447839January 18, 2022
AIR BAGS
The service airbag light came on, car has not been in any accidents or fender bender, service airbag message came on and took it to dealership and they mentioned that the sensor went out on its own and that the airbag will not deploy on the passenger side if we happen to get into an accident. Will not pass inspections and dangerous to drive like this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447761January 17, 2022
POWER TRAIN
While driving I went to downshift. When I pushed in the clutch it wouldn't go out and I couldn't get the vehicle into any gear. I was driving approx. 65 mph and since the clutch wouldn't disengage I couldn't get the vehicle into any gear and was almost rear ended. GM has a TSB out for what they are saying this issue is PIP5558C with a faulty dampener between the clutch master and slave cylinders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447696January 16, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FUEL/PROPULSION SYSTEM
Carvana
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11447630January 15, 2022
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
Steering fades , blinkers go out, stability trac goes in and out. Radio goes on and off. Radio sometimes stays on after car is shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447375January 13, 2022
EXTERIOR LIGHTING:BACK UP LIGHTS
The contact owns a 2017 Chevrolet Cruze. While refueling, the contact discovered that cracks had formed on both sides of the middle brake light housing. She then noticed that water from the cracks had leaked into the top rear headliner of the vehicle. The contact had taken the vehicle to the dealer where they confirmed the failure and provided her an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle has been repaired. The failure mileage was approximately 15,000. Consumer paid $312.82 for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446330January 5, 2022
UNKNOWN OR OTHER
CHECK ENGINE LIGHT IS ON STATING ISSUE WITH TURBO. THIS IS A KNOWN ISSUE YET GM IS COVERING SOME BUT NOT MINE. PER GM MY VIN IS NOT PART OF THE RECALL YET I AM HAVING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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