Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11770417October 11, 2026
SUSPENSION
Experiencing repeated inner wear on rear tires only after N212340980 Safety Recall - Rear Toe Link Separation was performed. New set of Michelan Cross Climate 2 tires installed two months prior to recall. Approximately 17,000 miles after recall, rear tires presented severe inner wear with cords exposed. Rear tires replaced and first alignment attempted where it was determined there is no point of adjustment for the rear toe. Approximately 18,000 miles later during a rotation service, the inner tread of both rear tires were at 0% resulting in the tire rotation being canceled and the warranty voided. Took vehicle to previous tire shop for rear suspension parts and bushings inspection. No issues found. Section of cord showing on rear driver's tire. Second alignment performed with camber adjustment only. Secondary inspection performed by mechanic shop with no rear suspension structural issues found. Lack of adjustability on the rear suspension suspected cause of extreme wear. Contacted Cadillac Customer Care for resolution. Dealership diagnosis required before opening claim. Dealership recorded diagnosis as no visible components to cause tire wear. Alignment out of specs. Recommended replacing rear tires and 4 wheel alignment with alignment check after 5,000 miles. Left rear cord exposed, not safe to drive. (Previous alignment performed 100 miles prior.) Opened claim with Cadillac Customer Care and submitted supporting documentation and photos. Included concern of slight shift? of driver's side rear when merging onto interstate with wet road conditions. Previously attributed to difference in tread of new directional tires. Awaiting acceptable resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731617April 16, 2026
UNKNOWN OR OTHER
I received a flyer that my Cadillac was included in the urgent Rear Toe Link Safety Recall, so I took it to the local Cadillac dealership in Ridgeland, MS. My 2011 Cadillac SRX had the same warnings on my dashboard that were included in the flyer that I received. The warning lights and message were Service StabiliTrak, and my car chimed in combination with the message and the lights stayed on while I drove. When at the dealership, I was told that they were locating the part, and would let me know if they were able to service my car that day. Not long afterwards, I was told that they were able to locate the part and my car could be serviced today for the Rear Toe Link safety recall. The shuttle took me home a while later and once I received a call back from the dealership that my car was ready for pick up, I returned back to the dealership. I then received my key and paperwork at the checkout counter and my car was driven back to me. The car was still on so I drove it back home, parked in my garage and turned it off. After 30 minutes, I started my vehicle and the same warning lights and message to Service the StabiliTrak, as well as the chiming were still on my dashboard as if the part was never replaced. When I spoke with the dealership service representative and the service manager later on, both men told me that the message warnings on my car and on the flyer about the Rear Toe Link Safety Recall had nothing to do with the Rear Toe Link Safety Recall. They said that I would have to pay a diagnostic fee to determine the cause for the message/chimes which could be other things. None of this information was on my checkout paperwork or discussed with me when I picked up my car that same day. At this point, I don't trust the information told to me over the phone and I don't trust if I pay for a diagnostic test, they would be honest to say that it was because of the safety recall. I'm questioning the actual service or if the part was replaced at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727193March 26, 2026
EXTERIOR LIGHTING
The low beam headlights are useless for night driving. The operator is required to run high beam during any night time or low light operation. This creates a safety issue for both the operator and any incoming vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707162December 26, 2025
STRUCTURE:BODY, ELECTRICAL SYSTEM, SUSPENSION
Transmission cable and roll away not right gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700660November 20, 2025
EXTERIOR LIGHTING
The headlight low beam illumination is extremely dangerous for driving at night. Very poor illumination distance and very poor overall lighting. Can barely even see pedestrians walking if on the side or crossing the road, VERY DANGEROUS!! Have to turn on high-beams when possible just to see at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664447June 2, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
There were recalls on this vehicle. I just purchased and trying to get assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656478April 24, 2025
EXTERIOR LIGHTING
I own a 2011 Cadillac SRX and have experienced a serious issue with the headlights. Over time, the headlights became extremely dim, making it difficult and dangerous to drive at night. This was not due to the bulbs themselves, but rather an issue with the headlight housing or design, which many other Cadillac SRX owners have also reported. The visibility is so poor that it creates a major safety concern for myself, my passengers, and others on the road. Despite the widespread nature of this issue and media coverage (including WSOC-TV Channel 9’s investigation), there has been no recall or extended warranty to cover the cost of repairs, which can be significant. I am submitting this complaint in hopes that the NHTSA will investigate and consider opening a recall to address this recurring and dangerous issue with the 2011 SRX headlight system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652802April 4, 2025
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear suspension. The vehicle was taken to the dealer where it was diagnosed with severely corroded suspension. The vehicle was not repaired. The contact was advised not to drive the vehicle. In addition, the contact was informed that the vehicle was unrepairable. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that several service appointments were scheduled within two years; however, the part was still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645906March 3, 2025
SERVICE BRAKES
I’m sending in this complaint which is a common problem with the Cadillac SRX. The ABS breaks go soft when activated. I have no breaks , the breaks go to the floor. This is so dangerous. Now I have to turn the car off and pump the breaks. This sometimes take a whole day to get the breaks back. Why isn’t this a recall??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645152February 26, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Just randomly if I have to brake the brakes go all the way to the floor. Sometimes have to pump the brakes to stop. Last couple of days when there’s rough road it feels like the brakes are on when accelerating and car begins to shake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644719February 25, 2025
EXTERIOR LIGHTING
The car is extremely unsafe. The headlights are dim no matter how many times they are replaced. I have to drive with high beams on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639886January 31, 2025
SERVICE BRAKES
Put new brake pads on car still having same problem brakes work fine most of the time. Then every now and then brake pads goes to floor (squeezy)then next day back working fine this is going to cause a accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635889January 14, 2025
SERVICE BRAKES
This is the 3rd time this happens in the life of our Cadillac SRX great vehicle it’s been in the family for years although the brake pedal goes out or not responsive in an event of going over a high speed bump or some what deep pothole on the roadway at a speed about 35mph very dangerous when the first time it happened we lost brake power this is a know fact about this vehicle. The vehicle is not being moved as of right now because of this issue still exists. Others have similar issues with this vehicle and to my friends at GM this is NOT cool can you help 🤝
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631805December 20, 2024
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated while driving 60 MPH, the vehicle was veering to the right and left unintendedly. The contact stated that the several unknown warning lights illuminated and remained illuminated. The vehicle was taken to a dealer where it was diagnosed. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V473000 (SUSPENSION). The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630207December 11, 2024
SERVICE BRAKES, EXTERIOR LIGHTING
After braking hard, skidding or going over a hard bump, brakes go to the floor and do not recover. This has ongoing since I purchased the car in 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629929December 10, 2024
POWER TRAIN
Unknown Transmission hesitation, causing vehicle to delay when pulling out in traffic. Vehicle also slips when driving at 2,000 rpm’s.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626778November 22, 2024
SUSPENSION
Trying to get recall performed but keep being refused. McGuires Chevrolet of Newton,N.J. won't perform recall because I did not buy it from them. Had Cadillac schedule another dealer, Johnson Cadillac to perform recall and they called the day before appointment to cancel. Said they did not have the parts or the alignment machine to perform recall. Why are dealers allowed to not perform a safety recall? Any General Motors dealer should be required to fix said vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621601October 23, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the panoramic sunroof fractured without impact. The fractured panoramic sunroof glass fell in on the contact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,741.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617688October 2, 2024
EXTERIOR LIGHTING
The headlights dim and the cars can't be driven at night. It's a well documented issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610294August 22, 2024
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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