Cadillac SRX Complaints (2008)

47 consumer complaints on file.

#11559417December 11, 2023
AIR BAGS
I got into an accident and my airbags did not go off
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11463323May 4, 2022
AIR BAGS
The contact owns a 2008 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated and the horn became inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408076April 14, 2021
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2008 CADILLAC SRX. THE CONTACT STATED THAT AFTER HER DAUGHTER ARRIVED HOME AND PARKED THE VEHICLE INSIDE THE GARAGE, SEVERAL WARNING LIGHTS STARTED FLASHING ON AND OF. HER DAUGHTER ATTEMPTED TO RESTART THE VEHICLE HOWEVER, THE VEHICLE WOULD NOT RESTART. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806) TO BE DIAGNOSED. THE FAILURE WAS DIAGNOSED AS AN ISSUE WITH THE AIR BAG SYSTEM. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383332December 14, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
BOUGHT USED..IN IDOL WILL VIBRATE STEERING COLUM ..ALWAYS SIGNALS TO CHECK TIRES AND OIL..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377286December 1, 2020
STRUCTURE:BODY, STEERING
TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER LOSS CONTROL OF THE STEERING WHEEL AND THE VEHICLE STARTED SPINNING OUT OF CONTROL. THE DRIVER ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL WHILE THE VEHICLE WAS HEADING TOWARDS THE GUARDRAIL. THE VEHICLE CRASHED INTO THE GUARDRAIL AND SPUN OUT INTO THE ROADWAY. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. ANOTHER DRIVER THAT WITNESSED THE CRASH REMOVED THE DRIVER FROM THE CRASHED VEHICLE. THE DRIVER WAS PLACED IN THE VEHICLE OF THE OTHER DRIVER. THERE WAS SMOKE COMING FROM THE CRASHED VEHICLE. THE DRIVER SUSTAINED A DISLOCATED VERTEBRAE, HIP AND NECK INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DUTTON CADILLAC OF RIVERSIDE LOCATED AT 8201 AUTO DR #101, RIVERSIDE, CA 92504, (951)842-2566 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE REAR TIE ROD BOLT FRACTURED, CAUSING THE WHEEL TO TURN INWARDS AT A 90 DEGREE ANGLE. THE VEHICLE WAS RELEASED TO THE INSURANCE COMPANY. THE INSURNCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED THAT THE FAILURE WAS NOT CAUSED BY A MECHANIC FAILURE. THE CONTACT WAS INFORMED THAT HIS WIFE WAS AT FAULT FOR THE CRASH. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VEHICLE WAS DESTROYED.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11216966May 30, 2019
AIR BAGS, UNKNOWN OR OTHER
THIS CONCERNS THE AIRBAG WARNING SENCER LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194014April 2, 2019
POWER TRAIN, UNKNOWN OR OTHER
THIS COMPLAINT IS A CONTINUATION OF COMPLAINT BIN23-53927 AND DESCRIBES THE FINDINGS OF THE TRANSMISSION DISASSEMBLY. DISASSEMBLY WAS DELAYED DUE TO MEDICAL TREATMENT UNRELATED TO THIS INCIDENT. TRANSMISSION FAILED SUDDENLY IN HIGH VOLUME "RUSH" HOUR TRAFFIC. TORQUE WAS LOST JUST BEFORE AN EXIT ALLOWING THE VEHICLE TO EXIT WITHOUT POWER HOWEVER THE VEHICLE STOPPED IN MIDDLE LANE OF A SERVICE ROAD. ON COMING VEHICLES HAD TO BRAKE BEHIND THE VEHICLE. SUDDEN TRANSMISSION FAILURE IN HEAVY HIGH SPEED TRAFFIC PRESENTS A HIGH RISK OF REAR COLLISION WITH MULTIPLE VEHICLES AND INJURY. FURTHERMORE, IF THE TRANSMISSION FLUID PUMP HAD NOT FAILED, THE TRANSMISSION COULD HAVE LOCK-UP OR EXHIBITED HIGH SPEED DOWN SHIFTING, DUE TO FAILURE OF OTHER PARTS. THIS INCIDENT SHOULD NOT BE DISMISSED BECAUSE THERE WAS NO ACCIDENT OR PERSONAL INJURY. SOME MOTHER WITH CHILDREN COULD EASILY HAVE A DIFFERENT OUT COME ON A CROWDED LARGE CITY HIGHWAY. NO COMPUTER CODES WERE DISPLAYED. 5LTE-40 5-SPEED AUTOMATIC TRANSMISSION. DISASSEMBLY OF THE TRANSMISSION REVEALED EXCESSIVE METAL PARTICLES AND DEBRIS. THE TRANSMISSION FLUID PUMP FAILED WHICH CAUSED LOSS OF TORQUE DUE TO INADEQUATE FLUID LEVELS IN THE TORQUE CONVERTER. CLOGGING OF THE FLUID "PICK-UP" FILTER ALSO PROBABLY CONTRIBUTED TO REDUCED FLUID FLOW AND FAILURE OF THE FLUID PUMP. A NON-METALLIC WASHER WAS FOUND TO HAVE DISINTEGRATED, ALLOWING FRAGMENTS TO CIRCULATE IN THE TRANSMISSION. THE WASHER SEPARATED 2 SPLINED DRUMS. DISINTEGRATION OF THE WASHER ALLOWED EXCESSIVE MOVEMENT AND CONTACT OF THE DRUMS. RECOMMEND GMC BE CONTACTED TO OBTAIN THEIR COMMENT ON FAILURE OF THESE TRANSMISSIONS, AS WELL AS STATISTICAL REVIEW OF INCIDENT REPORTS TO DETERMINE IF FAILURES ARE STATISTICALLY GREATER THAN IN THE AUTOMOTIVE INDUSTRY, IN GENERAL. THE 5LTE-40 AND OTHER TRANSMISSIONS HAVE NO TRADITIONAL "DIP STICK" TO MEASURE TRANSMISSION FLUID LEVEL AND CONTAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184624March 6, 2019
STEERING, VISIBILITY/WIPER, EXTERIOR LIGHTING
AT NIGHT I CAN'T SEE OUT MY WINDOW IT'S VERY DARK AND MY HEADLIGHTS ARE VERY DIM MAKING IT VERY HARD TO SEE AT NIGHT. I HAVE TO PUT MY HIGH BEAMS ON TO SEE. ALSO MY STRONG IS HARD TO TURN WHEN I'M TRYING TO REVERSE OR PARK BUT SOMETIMES IT'S FINE LIKE THEIR ISN'T ANYTHING WRONG AND WHEN I'M WHEN I'M DRIVING IT'S FINE. MY HORN AND EVERYTHING ON MY STEERING WHEEL STOPPED WORKING ALL OF A SUDDEN. I WENT TO MY CAR IN THE MORNING TO TURN IT ON AND MY HEATED STEERING WOULDN'T WORK THE CRUISE CONTROL NO BUTTONS WORKED PLUS MY HORN. ON TOP OF THAT I HAD MY CAR RE ALLIGNED BECAUSE IT KEPT FEELING WOBBLY AND IT DIDN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173758February 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SO JUST BOUGHT THIS CROSSOVER, WHICH IS MORE LIKE A SHORT SUV, OR A REALLY STURDY AND STOUT STATION WAGON; WITH 98,000MILES 9N IT. SO THERE MUST'VE BEEN AN ISSUE WITH THE AIR BAGS BECAUSE I WAS CLEANING UNDER THE FRONT SEATS AND WHILE DOING SO, K I LOCKED A RESISTOR WRAPPED IN ELECTRICAL TAPE OFF OF SOME WIRES AND EVEN SINCE MY SERVICE AIRBAG LIGHT HAS BEEN ON, NOT TO MENTION THERE ARE WIRES CUT THAT I NEED RELIEVE GO TO THE AIR BAGS AS WELL. ALL THAT I WAS FINE WITH. IT WAS WHEN I GOT ACQUAINTED WITH MY CADILLAC CUE AND ITS BLOCKY, GLITCHED, SLOW,YET PRECISICE DIRECTIONS; IT HAS TOTALLY FAILED ME WHILE DRIVING. ONE MOMENT ITS TELLING ME TO MAKE A LEFT AND THE NEXT INTERSECTION, THEN IT TOLD ME THAT THE MAP DVD, WASNT THE MAP DVD AND STILL HAS YET TO READ IT'S OWN MAP DISC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154307November 27, 2018
ENGINE
WHEN DRIVING THE ACCELERATION IS SLOW TO PICK UP. THE ENGINE LIGHT CAME ON AND WHEN I TOOK IT TO GET CHECK THE CODE P0008 CAME UP. THAT'S WHEN YOU HAVE AN ISSUE WITH THE ENGINE MODULE DETECTING A PROBLEM WITH THE TIMING BETWEEN THE CRANKSHAFT AND BANK 1 CRANKSHAFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140354October 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
STABILITRAK LIGHT COMES ON, ENGINE LIGHT COMES ON WITH REDUCED ENGINE POWER, LOUD THUMPING NOISES FROM FRONT DRIVE TRAIN AT ANY SPEED TURNING OR DRIVING STRAIGHT, UNSAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121228August 21, 2018
SERVICE BRAKES
BRAKES FAILED COMPLETELY. FLUID LEAKED FROM SEVERELY CORRODED BRAKE LINES. LUCKILY, I WAS ON A 25MPH RD NEAR HOME. BARELY STOPPED WITH FULL PRESSURE ON PEDAL. I WAS HEADED FOR HIGHWAY AND AM VERY LUCKY IT DIDN'T HAPPEN THERE. GM BRAKE LINE CORROSION IS A SCANDAL. 30 YEARS IN CAR BUSINESS AND I NEVER SAW THIS ON ANY OTHER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121057August 20, 2018
SERVICE BRAKES
BRAKE LINE BURST DUE TO CORROSION, LINE FROM MASTER CYLINDER TO ABS MODULATOR, DURING PANIC BRAKING SITUATION WHILE DRIVING IN THE RAIN. VEHICLE CAME WITHIN INCHES FROM REAR ENDING A SMALL CAR FULL OF PEOPLE. AS A PREVIOUS OWNER OF A 2000 CHEVROLET SILVERADO, OF WHICH I HAD A SIMILAR EXPERIENCE, AND SUBSEQUENTLY REPLACED ALL THE BRAKE LINES WITH STAINLESS STEEL, I HAVE NO FAITH IN THE NHTSA AS A RESULT OF THE "GM BRAKE LINE INVESTIGATION" WHICH IN MY OPINION CAVED TO POLITICS IN ORDER NOT TO BANKRUPT GM. HOW MANY LIVES WILL BE NEGATIVELY IMPACTED BY INJURIES AND DEATH AS A RESULT OF NOT HAVING GM ADDRESS THE ISSUE OF USING GARBAGE MATERIALS FOR HYDRAULIC LINES? SHAME ON EVERYONE INVOLVED IN THE DECISION TO CHALK THIS UP TO SALT CORROSION. AT THE TIME OF MY 2000 SILVERADO COMPLAINT, GM ASSURED ME THAT THIS WOULD NOT HAPPEN TO MY 2008 CADILLAC SRX..... SILLY ME FOR BELIEVING THEM. I BEG YOU TO REOPEN THE INVESTIGATION. THIS ISSUE IS NOT IMPACTING JUST PICKUPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079551March 15, 2018
POWER TRAIN
EVENT: WHILE DRIVING SOUTH ON US 231 S (MEMORIAL PKY) IN HUNTSVILLE AL, TRANSMISSION DISENGAGED WITH ENGINE STILL RUNNING. NO PRIOR WARNING SYMPTOMS-NO SOUND-NO VIBRATION-NO LOCK UP-EITHER SOME PART BECAME UNCOUPLED OR TRANSMISSION "SHIFTED" INTO NEUTRAL OR SOME PART FAILED SUCH AS INPUT SHAFT. WAS ABLE TO COAST ONTO AN EXIT RAMP, BUT UNABLE TO MOVE TO FAR RIGHT SHOULDER FOR SAFETY DUE TO TRAFFIC VOLUME. CAME TO STOP ABOUT 50 YARDS SOUTH OF INTERSECTION WITH MARTIN ROAD ON A STEEP INCLINE IN 3RD LANE OF 4 LANE EXIT RAMP. SHUT OFF ENGINE AND APPLIED EMERGENCY BRAKES TO PREVENT ROLLING BACKWARDS INTO ON COMING VEHICLES. REQUESTED TOW VEHICLE AND POLICE ASSISTANCE TO PREVENT REAR END COLLISION. VEHICLE CURRENTLY IN STORAGE. SLIDING METAL SOUND WHEN ENGINE IS STARTED, THEN NO NOISE. FAINT GRINDING WHEN TRANSMISSION SHIFTER IN DRIVE OR REVERSE. NONE IN NEUTRAL. INTEND TO HAVE TRANSMISSION-TORQUE CONVERTER-RING GEAR-INPUT SHAFT REPLACED AS REQUIRED OR INSTALL USED OR FACTORY REBUILT TRANSMISSION AND KEEP ORIGINAL TRANSMISSION FOR FORENSIC DISASSEMBLY. QUICK INSPECTION UNDER VEHICLE REVEALED NO OBVIOUS DAMAGE. NO FLUID LEAKS AT SCENE OR FAILURE OR AT STORAGE LOCATION. TRANSMISSION CASE APPEARS FREE OF FLUID LEAKS. DRIVE SHAFT COUPLINGS APPEAR UNDAMAGED. HAVE OWNED VEHICLE ONLY FOR ABOUT 8000 MILES. PURCHASED FROM CARMAX JULY 2017. NO KNOWN PREVIOUS TRANSMISSION REPAIRS. TRANSMISSION DESIGNED WITHOUT "DIP STICK" FOR TRANSMISSION FLUID LEVEL CHECK. WHAT IS STATISTICAL DATA FOR 2008-2009 GM VEHICLES IN GENERAL OR OTHER GM VEHICLES WITH SAME TRANSMISSION. SHIFTER ON CONSOLE. PARKING PALL STILL ENGAGES WHEN IN PARK POSITION. SUDDEN FAILURE PRESENTS A DEFINITE SAFETY RISK. HAD THIS HAPPENED ABOUT 3 MILES SOONER, IT WOULD HAVE BEEN EVEN WORSE ON I-565 5-6 LANES WIDE IN "RUSH" HOUR TRAFFIC. 77000 MILES SEEMS STATISTICALLY VERY LOW MILES FOR TRANSMISSION FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074129February 21, 2018
ENGINE, UNKNOWN OR OTHER
WHEN DRIVING HOME FROM A 2 HOUR TRIP IN SNOWY CONDITIONS, THE CAR STARTED MAKING A NOISE FROM THE ENGINE JUST AS WE PULLED ONTO OUR ROAD BUT NO WARNING LIGHTS CAME ON. WE DID NOT DRIVE THE VEHICLE AND HAD IT TOWED TO THE MECHANIC. THE MECHANIC CHANGED OIL AND FILTER AND SAYS HE DOESN'T KNOW WHAT IS WRONG WITHOUT GOING THROUGH THE ENTIRE ENGINE TO FIND THE PROBLEM. TOOK IT TO ANOTHER MECHANIC WHO SAID IT IS NOT KEEPING OIL PRESSURE, THE CAMSHAFTS ARE MISFIRING AND HE THINKS THE TIMING CHAIN IS AN ISSUE. THEY BOTH SAID IT NEEDS A NEW ENGINE AND IT HAS JUST UNDER 85,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033113October 12, 2017
UNKNOWN OR OTHER
WEAVING IN BETWEEN CARS WITHOUT SIGNALING, TAILGATING EVERY CAR SHE CAME BEHIND. SHE TRIED TO CUT PEOPLE OFF. SHE TIRED TO PULL IN FRONT OF PEOPLE USING NONEXISTENT LANES. SPEEDING AND VULGAR HAND GESTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935926December 16, 2016
SERVICE BRAKES
THE BRAKE LINES ON MY 2008 CADILLAC HAVE RUSTED THROUGH CAUSING THE BRAKES TO FAIL, AND CAUSE OTHER DAMAGE TO THE BOTTOM LINE OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865612May 18, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2008 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF A CUSTOMER SERVICE SATISFACTION CAMPAIGN REGARDING A THROTTLE POSITIONING SENSOR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WITH THE ENGINE REDUCED POWER ERROR MESSAGE ON THE VEHICLES INSTRUMENT PANEL. THE VEHICLE TAKEN TO THE DEALER FOR A DIAGNOSES, HOWEVER THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR PEDAL-POSITIONING SENSOR HAD FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. ....UPDATED 07/05/16 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862505May 2, 2016
UNKNOWN OR OTHER
SRX WAS DRIVEN EARLIER IN THE DAY WITHOUT INCIDENT. PARKED AT HOME, THEN 6 HOURS LATER CAR DOOR OPENED AND PANORAMIC SUNROOF MAIN PANEL EXPLODED, THE SHATTERED GLASS WAS CAUGHT BY THE RETRACTABLE HEADLINER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817712January 4, 2016
AIR BAGS
SERVICE AIRBAG SENSOR LIGHT CAME AND STAYS ON WHILE DRIVING, VEHICLE STALLS AND STOPS. VEHICLE STILL RUNNING BUT WILL NOT DRIVE OR REVERSE. I WAS ON A MAJOR STREET AT A LIGHT INTERSECTION AND ALMOST REAR ENDED BY OTHER VEHICLES. TOWED TO A CADILLAC DEALER AND THEY CANNOT FIGURE OUT WHAT THE PROBLEM WAS. STILL AT THE DEALERSHIP. THREE WEEKS PRIOR, THE SAME VEHICLE HAD REPLACED REAR DIFFERENTIAL BUSHINGS, AND I STARTED EXPERIENCING ACCELERATING PROBLEMS AS SOON AS I LEFT THE DEALERSHIP. I CALLED TO COMPLAINT AND WAS TOLD TO RETURN THE VEHICLE BACK WHICH I DID NOT UNTIL NOW. ANY CORRELATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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