Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11320663April 9, 2020
STRUCTURE:BODY, EXTERIOR LIGHTING
THE HEADLIGHTS COLLECT MOISTURE AND THEY ONLY WORK INTERMITTENTLY, THIS HAS BEEN GOING ON FOR OVER TWO YEARS AND I WAS NEVER NOTIFIED OF A RECALL, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320156April 3, 2020
EXTERIOR LIGHTING
AT NIGHT THE HEADLIGHTS ARE SO DIM THAT IT'S VERY HARD TO SEE ANYTHING. THE HEADLIGHT ASSEMBLY HAS MOISTURE INSIDE OF IT AND IT MAKES IT HARD TO SEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319372March 26, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE BEAM FROM THE FRONT HEADLAMPS WERE INADEQUATE FOR SAFE DRIVING IN LOW LIGHT CONDITIONS. TOWN & COUNTRY CAR AND TRUCK CENTER, INC. LOCATED AT (30 CRAFT DR, ALAMOSA, CO 81101) AND CADILLAC OF SANTA FE LOCATED AT (4450 CERRILLOS RD, SANTA FE, NM 87507) WERE CONTACTED AND AN ESTIMATE WAS PROVIDED FOR THE REPAIRS. THE CONTACT ALSO RECEIVED A CUSTOMER SATISFACTION LETTER THAT OFFERED TO PAY A PORTION OF THE COST OF THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319096March 24, 2020
UNKNOWN OR OTHER
THE TRUNK OF MY CAR IS NOT ACCESSIBLE. ONE DAY THE KEY FOB STOPPED WORKING. THE BUTTON ON THE DOOR GIVES NO ACCESS AS WELL. I'VE HEARD THERE WAS ONCE A RECALL ON THIS ISSUE BUT IT HAS EXPIRED. I HAVE NO ACCESS TO MY SPARE TIRE!! HOW CAN A RECALL EXPIRE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318997March 23, 2020
EXTERIOR LIGHTING
DRIVING AN JUST DIM ON IT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318894March 21, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
I HAVE COMPLAINED TO CADILLAC ABOUT MY HEADLIGHTS HAVING CONDENSATION WHICH LEADS TO THEM INTERMITTENTLY TURNING OFF. IT'S ILLEGAL TO DRIVE WITHOUT HEADLIGHTS AT NIGHT IN WA STATE AND IT'S DANGEROUS. ON 2/28/20, CADILLAC SENT ME A LETTER ACKNOWLEDGING THAT'S THE 2010, 2011, 2012, 2013, 2014, AND 2015 SRX MAY EXPERIENCE ISSUES THAT COULD CAUSE MOISTURE TO ACCUMULATE IN THEIR HEADLAMPS CAPSULE AND CAUSE HALOGEN HEADLIGHTS TO BECOME DIMMER OVER TIME. THEY STATE IN THE LETTER THAT THEY WILL ONLY REIMBURSE UP TO $1,600 FOR THE REPAIR. THE REPAIR IS $2,600. THEN THEY SAID THE CLAIM FORM HAS TO BE SUBMITTED BY MAY 28, 2020. NONE OF THE DEALERSHIPS HAVE THE HEADLIGHTS BECAUSE THEY ARE ON BACK ORDERS. THEY TOLD ME THEY MAY NOT GET THE HEADLIGHTS BY THAT TIME. IN OTHER STATES LAWSUITS HAVE BEEN FILED WHERE CADILLAC DID NOT WIN. IN THOSE LAWSUITS IT WAS NOTED THAT CADILLAC WAS AWARE OF THIS DEFECT AND IGNORED IT. I'M ASKING THAT YOU PLEASE ORDER CADILLAC TO ISSUE A RECALL. IT'S THE RIGHT THING TO DO AND IT'S A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318762March 20, 2020
ENGINE, SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC)
THERE ARE 7 RECALLS ON THIS VEHICLE AND THE MECHANIC VERIFIES THAT NONE OF THE RECALLS HAVE BEEN PERFORMED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317241March 10, 2020
SERVICE BRAKES
HAD TO COME TO A SUDDEN STOP, THE BRAKE PEDDLE AFTERWORDS GOES DOWN TO THE FLOOR WITH LITTLE STOPPING PRESSURE. HAS HAPPENED AT RANDOM ON OTHER OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317309March 10, 2020
EXTERIOR LIGHTING
WATER COLLECTS ON THE INSIDE OF THE SEALED HEADLIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317116March 9, 2020
EXTERIOR LIGHTING
MOISTURE ACCUMULATION IN HEADLAMPS AND CAUSING THEM TO GO VERY DIM, HAVE TO DRIVE WITH THEM ON HIGH BEAMS BECAUSE I CAN'T AFFORD TO PAY OUT OF MY POCKET BY MAY 28, 2020, AND WAIT ON REFUND, AND IT COST MORE THAN THE SETTLEMENT LETTER WILL ALLOW! THAT IS SIMPLY NOT RIGHT!!! WHY SHOULD WE HAVE TO PAY OUT OF OUR POCKETS AND LOOSE MONEY ON A PROBLEM THAT GM HAS KNOWN ABOUT SINCE 2010 AND DONE NOTHING ABOUT UNTIL THEY ARE SUED AND THEN THEY ARE STILL NOT TRULY RECTIFYING THE PROBLEM FOR THOSE WHO CANNOT AFFORD TO HAVE IT FIXED NOR PAY OUT OF THEIR POCKET FOR THE DIFFERENCE IT WILL COST THEM TO HAVE IT REPAIRED? THIS HAS AFFECTED APPROXIMATELY 300,000 CADILLAC SRXS NATION WIDE AND GM IS NOT WILLING TO DO A RECALL ON THEIR OWN! THEREFORE SOME PEOPLE ARE HAVING TO RIDE AROUND I SAFELY WITH THEIR HIGH BEAMS ON, IN WHICH COULD POTENTIALLY CAUSE AN ACCIDENT AND INJURE OR POSSIBLY CAUSE DEATH TO THEMSELVES OR OTHERS!!! GM SHOULD BE MADE TO DO A RECALL TO RECTIFY THIS PROBLEM!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315962March 4, 2020
ELECTRICAL SYSTEM
THE HEADLAMPS ARE DIM DUE TO CONDENSATION IN THE HEADLIGHT HOUSINGS. THERE SHOULD BE A RECALL ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315623March 2, 2020
VISIBILITY/WIPER
HEADLIGHT MOISTURE PROBLEMS, WHEN WATER GETS INTO THE HEADLIGHT THE HEADLIGHT WILL NO LONGER WORK UNTIL THE WATER EVAPORATE OR DRIES OUT COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311866February 27, 2020
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE KEYFOB FAILED TO UNLOCK THE TRUCK OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT MAX DYE CHRYSLER DODGE JEEP RAM GMC (1501 W MAIN ST, SALEM, IL 62881 (618) 548-2343) HOWEVER, THE FAILURE RECURRED A YEAR LATER. THE PART WAS ORDERED FROM THE MANUFACTURER AND REINSTALLED BY AN UNKNOWN MECHANIC HOWEVER, THE FAILURE RECURRED THREE MONTHS LATER. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309858February 18, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
STABILITY CONTROL LIGHT AND REDUCED ENGINE POWER HAPPENED AT A STOP LIGHT. VEHICLE WAS IN STOP AND GO TRAFFIC APPROACHING TRAFFIC LIGHT ON HIGHWAY EXIT RAMP. CAR THROTTLE BODY ISSUES ALREADY NOTED FOR OTHER CADILLAC SRX MODELS OF SAME YEAR BUT GM SAID OUR VIN WAS NOT COVERED. IT IS THE SAME EXACT PROBLEM LISTED IN THE GM SERICE BULLITIN # 14582A FROM OCTOBER 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309204February 14, 2020
EXTERIOR LIGHTING
HEAD LIGHT FIXTURE HAS MOISTER IN IT. NOT SURE WHY. COVERS ALMOST HALF OF THE FIXTURE. THE ONLY WAY TO CLEAN THE INSIDE IS TO TAKE THE ENTIRE FRONT BUMPER OFF OF THE CAR. NOT AN EASY TASK AND I'M DEFINITELY NOT A MECHANIC. ALSO LOW BEAMS ARE VERY VERY DIM. CAN'T SEE MUCH AT NIGHT WITHOUT HIGH BEAMS ON. COULD BE CAUSED BY THE MOISTER. NOT IN MOTION. JUST OVER TIME. HARD TO BELIEVE IT WOULD HAVE WENT BAD. I HAVE SAW MULTIPLE THREADS ABOUT THIS SAME PROBLEM. A VEHICLE FLAW IS WHAT I WOULD CALL IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308541February 11, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT DRIVER SIDE HEADLAMP FAILED TO ILLUMINATE DUE TO WATER AND CONDENSATION PRESENT INSIDE THE HEADLAMP ASSEMBLY HOUSING. THE CAUSE OF THE WATER INTRUSION INTO THE HEADLAMP WAS NOT DETERMINED. THE LOCAL DEALER EVERETTE GMC/CADILLAC(19236 I-30 BENTON AR) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308611February 11, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 CADILLAC SRV. THE CONTACT STATED THAT THERE WAS EXCESSIVE MOISTURE AND CONDENSATION INSIDE OF THE HEADLAMP ASSEMBLY. THE CONTACT STATED THAT THE ADAPTIVE FORWARD LIGHTING WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE PROJECTED LUMINESCENCE FROM THE HEADLAMP WAS DRASTICALLY REDUCED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT BECAME AWARE OF A WARRANTY EXTENSION PROVIDED BY THE MANUFACTURER IN REGARD TO THE FAILURE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE NO LONGER QUALIFIED FOR THE EXTENDED WARRANTY REPAIR SINCE THE WARRANTY PERIOD WAS EXCEEDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302811January 29, 2020
SEAT BELTS
WHILE DRIVING MY PASSENGER'S SEATBELT CAME UNLATCHED AND FLEW OPEN. IT WAS NOT ABLE TO BE LATCHED AGAIN IN THE BUCKLE. I FEEL THIS IS A SAFETY ISSUE. IF I WERE TO GET INTO AN ACCIDENT AND THAT HAPPENED MY PASSENGER WOULD HAVE BEEN INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301810January 25, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS WHEN ON DIM ARE SO DIM YOU CANNOT SEE TO DRIVE. HAVE REPLACED BULBS BUT DOESN'T HELP. DANGEROUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301325January 23, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS RANDOMLY BUILD UP CONDENSATION WHICH CAUSES THE HEADLIGHTS TO GO OUT UNEXPECTEDLY. THIS CAUSES A SAFETY ISSUE ESPECIALLY WHEN DRIVING IN THE DARK. IT'S ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS. THERE WAS A CLASS ACTION LAWSUIT IN CALIFORNIA REGARDING THIS VERY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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