Cadillac SRX Complaints

3,266 consumer complaints on file.

#11609074August 16, 2024
SERVICE BRAKES
While driving the pedal will go all the way to the floor and suddenly your break line will be full of air.The car's hard to stop. This is the second time it's happened. Really scary, almost in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608393August 14, 2024
ENGINE
Vehicle has dangerous and life threatening transmission problem that has cause me to lose control of my vehicle. Problem with jerking and cutting off started approximately in 2022 with 2 visits to shop for repair. In May 2023 until 2024, vehicle has been in repair shop for repairing including replacing transmission with a rebuilt transmission. Repair shop said vehicle is still u nsafe and may need to replace tranmission computer . Repairs has already caused me almost $20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605025July 29, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I am not a mechanic so I don’t know what All I know is what I like I experienced and when I was driving down the road, my Cadillac shut off like it had no power to it no power steering no lights no dash lights no warning lights or nothing pulled over my car will not start back up I had to have it towed when I got home and looked inside the casing around. The battery had melted with a bunch of wires and tubing that was on top of the battery completely melted everything inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604495July 25, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
My ABS break module light stayes on - Cadillac stop making the part for the 2015 SRX. This is a safety concern and also reduce the trade in value.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603152July 18, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
I recently had to drive at night. The low beams are so dim you cannot drive. I have to drive with the high beams. The low beams are on, but not bright enough to drive. What is the fix for this. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602672July 16, 2024
ENGINE, WHEELS
Service Sublimity track
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601774July 13, 2024
AIR BAGS
My side air bags deployed for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600962July 10, 2024
STEERING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Cadillac SRX. The contact stated that after taking the vehicle out of the parking garage, the ABS warning light illuminated, the steering wheel became stiff, and the vehicle was difficult to maneuver. The vehicle was towed to a local dealer who stated that the manufacturer no longer manufactured the part needed to repair the vehicle. The manufacturer was made aware of the failure and confirmed the information. The failure mileage was approximately 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600281July 8, 2024
UNKNOWN OR OTHER
The manufacturer is procrastinate to fix this life threatening dangerous recall and has been giving me an endless appointments to fix it and each time after I wait for the appointment they call to reschedule. The next statement is the recall details as per NHTSA website: Manufacturer Recall NumberN212340980 NHTSA Recall Number21V473 Recall StatusRecall Incomplete Summary General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash. Safety Risk If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599819July 7, 2024
SERVICE BRAKES
Breaks went to the floor and had to pump them to stop the car. After that they worked normally. This has happened twice now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599172July 5, 2024
EXTERIOR LIGHTING, STRUCTURE:BODY
1. Since owning the 2014 SRX the headlights are so dim to the point of not being able to use the vehicle at night or storms for fear of a crash. Now the Driver side HID Has failed along with the headlights housing to be cloudy on the inside. 2.Rear Door Hatch malfunction. Will not open or close with door switch , key fob or button on rear hatch door. I can open manually and close manually however this is a HUGE inconvenience as the rear door is so heavy. I’ve been told by the service department that it’s a design flaw from Cadillac Sunroof drain?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598204July 2, 2024
EXTERIOR LIGHTING
I am writing to express my serious concerns regarding a critical safety defect in my 2015 Cadillac SRX. The low beam headlights are dangerously dim, rendering night driving extremely hazardous. Despite GM's awareness of this defect, as evidenced by technical service bulletins and customer satisfaction campaigns, no adequate solution has been provided. My warranty has expired, but this defect is not due to any action on my part; it is a clear manufacturing flaw. The moisture accumulation within the headlight assemblies leads to electrical failures and corrosion, significantly impairing visibility. I had the same headlight issue with my 2011 Malibu and the pains it took to replace the headlights and wiring has been an unnecessary hassle. Do you know that they charge $200 to replace Malibu headlights? Is that reasonable? Speaking of the financial burden of repairing defective headlights, for the Cadillac SRX, the estimated repair cost is between $1,500 and $5,000, is unreasonable and unacceptable, especially considering the systemic nature of this problem. GM’s proposed reimbursements have been insufficient and do not address the root cause, as replacements continue to use the same flawed components. Several lawsuits have been filed against GM due to these defective headlights. The plaintiffs in these cases have reported severe safety hazards, including accidents caused by the dim headlights. One plaintiff stated, "I had an accident due to the low beam lights on my 2012 Cadillac SRX. It was still dark at 5:30 AM when I failed to see the outer road turned which caused me to collide with a curb and become airborne. This accident caused 3 blown-out tires and 2 ruined rims. This cost me $1700 and it was all caused by the extremely dim low beam headlights". Another plaintiff mentioned, "We are afraid of driving our car, a 2015 Cadillac SRX, at night because you can not see. Later we learned that there is an inherent problem with the design of the headlight assembly seal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597976July 1, 2024
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at 60 MPH, the vehicle swayed abnormally. There was warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was previously repaired under the recall. The dealer was made aware of the failure and confirmed that the vehicle was already repaired under the recall. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598093July 1, 2024
TIRES:SIDEWALL, TIRES
Vehicle is low mileage for its age (@ 30,000 miles) . Four (4) Goodyear tires identified in this report were purchase 04/28/2024 and as of 07/01/2024 had been driven @ 600 miles. On 07/01/2024, the rear drivers' side tire deflated while the vehicle was operational. Vehicle was immediately pulled off the roadway into a parking lot. Tire was removed by roadside service and at that time was noticed a clear "rupture" (although the tire was deflated, the sidewall had a noticeable bulge covering approximately 20% of the tires sidewall surface).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596416June 25, 2024
SERVICE BRAKES
ABS CONTROL MODULE FAILED CAUSING THE ABS LIGHT AND BRAKE WARNING. MODULE MUST BE REPLACED FOR THE ABS SYSTEM TO WORK PROPERLY AT A COST OF $1,600
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596089June 24, 2024
EXTERIOR LIGHTING
The headlights are failing at night creating a safety concern. The first time I drove at night the headlights were like not even on. I about hit someone when they approached me and I dimmed my lights. You can see only on brights. Performed Google search to learn many of these, if not all, have faulty headlights. Purchased this vehicle in March 2024, contacted dealer was advised it’s not covered under warranty. Was advised to take it to the GM dealer, they want $1200 each side to fix and what I’ve read this doesn’t fix the faulty headlights either. Help, can’t drive at night at all and I’m disabled and unable to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595991June 23, 2024
EXTERIOR LIGHTING
RE: 2016 Cadilliac SRX Low Beam Headlights The low beam headlights on the vehicle are extremely dim. It makes it challenging turning onto a street or intersection which does not have its own lighting or another car in the opposite lane. Due to the low visibility, I am forced to excursive judgement to ensure you are in the correct lane. My passengers have even noticed it and had other people drive the car at night with me and they said the same. I purchased the with 36,497 miles. I did speak to Cadillac prior, they knew about the issue, told me I to take it to one of the auto parties, I would have to pay for the new assembly and then send it to them to be reimbursed. At the time the estimate was around 2,200. Due to this issue try not to drive at night, especially on streets with no lights. Have you all received a lot of complaints about this head light issue? Has a recall been issued?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595124June 18, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Cadillac SRX. The contact stated that the low-beam headlights did not provide proper illumination while driving. The contact stated that the low-beam headlights illuminated the roadway very dim, and the high-beam headlights worked as intended. As a result, the visibility of the roadway was impaired, and the high-beam headlights were needed to drive safely. The vehicle was taken to an independent mechanic where it was diagnosed that the headlight relay could be replaced; however, it might only be a temporary fix. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594716June 17, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER, SERVICE BRAKES
My Headlights are so dim, I have to drive with high beams. It is raining in my, short circuited the trunk, will not open and my bearings have to be replaced. Sounds like a truck. Ughhhh, IMy first and last american made car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594865June 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, and attempting to stop at a stop sign, the brake pedal went all the way to the floorboard. The check engine warning light was illuminated. The contact stated that the vehicle was previously repaired at the local dealer; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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