Cadillac SRX Complaints

3,266 consumer complaints on file.

#11234701July 25, 2019
UNKNOWN OR OTHER
TAKARA RECALL" THE CADILLAC 2013 SRX LUXURY LATCH GATE WILL NOT UNLOCK WHEN I HAD A FLAT TIRE TO GET THE SPARE TIRE OUT THE BACK. ALSO WHEN IT DID OPEN IT SLAMMED ON TOP OF MY BACK AND WOULD NOT STOP CLOSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234643July 24, 2019
AIR BAGS, SEAT BELTS, EXTERIOR LIGHTING
I AM WRITING REGARDING MY SERVICE AIRBAG LIGHT. THE LIGHT CAN ON ABOUT 2 WEEKS AGO. I HAD IT CHECK OUT BY AUTOZONE AND O'RELLIES AUTO STORM. I WAS INFORMED THE IT WAS THE PASSENGER SEAT PRESSURE SENSOR AND IT HAVE A RECALL ON IT. SO WHEN I CALL THE CADILLAC PLACE THEY TELL ME THAT I HAVE NO RECALLS AT THIS TIME. SO HOW DO TWO PLACES TELL ME I HAVE A RECALL BUT CADILLAC SAYS I DON'T. I REALLY NEED THIS SITUATION CLEARED . I DRIVES MY ELDERLY PARENTS AROUND AND I NEEDS MY CAR TO BE SAFE FOR ME AS WELL AS FOR MY PARENTS. PLEASE HELP. I'M HAVING TO MANY ISSUES WITH CADILLAC. MY HEADLIGHT ASSEMBLY FOR MY CAR CAUSED BY CONDENSE IN MY PASSENGER SIDE HEADLIGHT ASSEMBLY. THAT'S BEEN OUT FOR ABOUT A YEAR. SO YES I'M HAVING A BAD TIME WITH MY CAR. DON'T GET ME WRONG I LOVE MY CAR THIS IS WHY I'M TRYING TO FIND HELP AS WELL AS ANSWER REGARDING MY VEHICLE. IF YOU CAN CONTACT ME AT [XXX]. I WOULD REALLY REALLY APPRECIATE IT. THANK YOU SO MUCH HAVE A BLESSED DAY INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235437July 24, 2019
EXTERIOR LIGHTING:HEADLIGHTS
GENERAL MOTORS HAVE AGREED THEY HAVE PROBLEMS WITH ISSUES OF MOISTURE ACCUMULATING IN THEIR HEADLIGHT CAPSULES ON 2010-2015 SRX'S. GM HAS AGREED ONLY TO REIMBURSE CUSTOMERS IN CA AND FL DUE TO SUITS BROUGHT AGAINST THEM BY THESE 2 STATES. I CALLED GM AND WAS ADVISED MY VIN # WAS NOT ON THE REIMBURSEMENT LIST BECAUSE IT WAS MADE IN CA OR FL. I HAVE PAID A TOTAL OF $2030.22 TO HAVE MY HEADLIGHTS REPAIRED FROM MOISTURE. THE FIRST ONE WAS COVERED UNDER WARRANTY, SO ONLY HAD TO PAY $473.22 ON 10/07/15. THE SECOND ONE WAS REPLACE 8/4/2017 FOR $1,557.00. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234072July 23, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. EVER SINCE THE VEHICLE WAS PURCHASED ON JULY 17, 2019, THE LOW BEAM HEADLIGHTS WERE VERY DIM. AS A RESULT, THE CONTACT COULD NOT SEE THE ROAD WELL WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO CADILLAC OF SOUTH CHARLOTTE (10725 PINEVILLE RD, PINEVILLE, NC 28134) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5380136394. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,652.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234001July 22, 2019
EXTERIOR LIGHTING
HEADLAMP LENSES, CIRCULAR MAGNIFIER CLOUDED (WITHIN THE ASSEMBLY) CAUSING DECREASED HEADLAMP PERFORMANCE. NEW LAMPS DO NOT CORRECT THIS PROBLEM. LITERALLY THIS CADILLAC HAS CATARACTS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234026July 22, 2019
EXTERIOR LIGHTING
HEADLIGHTS TOO DIM UNABLE TO SEE AT NIGHT! ALMOST HIT A CAR PULLING OUT FROM A PARKING SPOT BECAUSE LIGHTS WERE TOO DIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233516July 20, 2019
EXTERIOR LIGHTING
LOW BEAMS ARE VERY,VERY DIM. I FIND IT HARD TO DRIVE AT NIGHT AND OFTEN DRIVE MY WIFE'S OUTBACK AT NIGHT SPECIALLY IF RAINING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233235July 18, 2019
EXTERIOR LIGHTING
PURCHASED A PRE-OWNED 2014 WITH 69,000 MILES. THE LOW BEAM HEADLIGHTS DIDN'T ILLUMINATE, BUT THE HIGH BEAMS WERE GREAT. I REPLACED THE LOW BEAM BULBS AND SOME LIGHT NOW HITS THE ROAD, BUT NOT NEARLY ENOUGH. IT APPEARS THAT THE GLASS SPHERE IN FRONT OF THE BULBS IS GRAY AND NOT ALLOWING LIGHT TO PASS THRU. THE DEALER SHOULD NOT HAVE SOLD THE CAR IN THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232864July 17, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
THE HEADLIGHTS OF THE CADILLAC SRX (2014) ARE SO DIM THAT YOU CANNOT SEE THE ROAD IN FRONT YOU AT NIGHT/EARLY MORNING. IT IS A HUGE SAFETY CONCERN. THERE NEEDS TO BE A RECALL ON THESE HEADLIGHTS. MY BULBS HAVE BEEN TESTED AND ARE FINE. IT IS A DESIGN FLAW IN THE VEHICLE. PLEASE INVESTIGATE THE PROBLEM AND HOLD CADILLAC/GM RESPONSIBLE! ATTACHED ARE PHOTOS TAKEN FROM INSIDE THE VEHICLE IN THE EARLY MORNING HOURS AND LATE EVENING HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232354July 16, 2019
AIR BAGS, UNKNOWN OR OTHER
MY SERVICE AIR BAG AND MOISTURE IN MY RIGHT HEADLIGHT THE ASSEMBLY IS OUT DUE TO THE MOISTURE IN THE HEADLIGHT ASSEMBLY. CAUSING ME NOT ABLE TO SEE AT NIGHT THE COST IS $1600+ TAX. WHO HAS THAT TYPE OF MONEY LIKE THAT. CADILLAC NEED TO HAVE A RECALL ON THAT AND THE SEAT BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232491July 16, 2019
EXTERIOR LIGHTING
MY 2012 SRX HAS ABSOLUTELY HORRIBLE HEADLIGHTS. ONE OF THEM IS FOGGY WITH CONDENSATION AND EVEN BEFORE THAT THE LIGHTING WAS TERRIBLE. IT'S VERY DANGEROUS AND THE DEALERSHIP SAYS IT'S OUT OF THEIR HANDS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232540July 16, 2019
EXTERIOR LIGHTING
TAKATA RECALL" HEADLIGHTS DON'T WORK GOOD AT NIGHT I HAVE TO USE HIGH BEAN BECAUSE THE LOW BEAN EVERYONE COMPLAIN ABOUT NOT ABLE TO SEE AND I DID RECEIVE A RECALL LETTER AND I TAKE IT TO THE DEALER BUT THEY SAY THAT THERE WAS NO RECALL FOR THIS CAR AND THIS IS BEEN GOIN ON SINCE I GOT THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232625July 16, 2019
EXTERIOR LIGHTING
WE PURCHASED OUR 2014 CADILLAC ON 7/3/2019. CARFAX CHECK OUT GREAT. 5 DAYS LATER WE LEFT TOWN AT 9:30 PM FOR A MINI VACATION. IT WAS GETTING DARK. WE THOUGHT THE LIGHTS SEEMED PRETTY DIM, BUT THEN AGAIN IT WASN'T COMPLETELY BLACK OUTSIDE AT THIS POINT . AS IT PROCEEDED TO GET DARKER WE STARTED TO GET EXTREMELY FRIGHTENED IT WAS LIKE DRIVING WITH DIM FLASHLIGHTS . THE HIGH BEAMS WORK FINE BUT THE LOW BEAMS DO NOT! ! I GOT ONLINE TO SEE IF THERE WAS A PROBLEM WITH THIS AND IT TURNS OUT THERE ARE SEVERAL COMPLAINTS AND A CLASS ACTION LAWSUIT IN CALIFORNIA !!! I CALLED THE CADILLAC DEALERSHIP AND THEY ACTED LIKE THEY HAD NEVER HEARD OF THIS! WE SERIOUSLY THOUGHT WE WERE GOING TO BE IN AN ACCIDENT THAT NIGHT . WHAT IS IT GOING TO TAKE FOR CADILLAC TO TAKE RESPONSIBILITY FOR THIS ARE SEVERAL PEOPLE GOING TO HAVE TO DIE? NOT A GREAT WAY TO DRIVE ON THE FREEWAY OR IN TOWN. WE DID BOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231893July 15, 2019
EXTERIOR LIGHTING
MY PASSENGER SIDE HEADLIGHT ALWAYS GOES OUT WHEN IT RAINS DUE TO THE MOISTURE GETTING TRAPPED INSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231236July 12, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE DRIVER WAS PULLING INTO THE GARAGE WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE DRIVER CRASHED INTO THE LIVING ROOM WALL. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT CALLED THE MANUFACTURER AND WAS PROVIDED CASE NUMBER: 39-5355940481. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *TR CONSUMER STATED CAR WAS DEEMED AS TOTALED BY THE INSURANCE COMPANY. AIRBAG DID NOT ENGAGE DURING THE INCIDENT; AIRBAG REPORT WAS SENT TO VEHICLE OWNER BY GM. GM ENGINEER STATED THAT THIS VEHICLE HAS HAD MANY BRAKE FAILURE REPORTS.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11231420July 12, 2019
EXTERIOR LIGHTING
FRONT HEADLIGHTS ARE OUT. THEY HAVE ALWAYS BEEN VERY DIM AND HAVE GOTTEN WORSE WITH TIME. GM WAS SUED BY SEVERAL CUSTOMERS AND THEY WERE SUPPOSED TO OFFER FREE REIMBURSEMENT FOR REPLACING THE PARTS. LETTERS SENT ONLY RECEIVED BY FEW PEOPLE. GM REFUSES TO TAKE RESPONSIBILITY FOR THE DEFECTIVE VEHICLES THEY MANUFACTURED FROM 2010-2015, ALL HAVING THE SAME ISSUES. VEHICLE IS USELESS AT NIGHT. SAFETY HAZARD. DIMMITT CADLLLAC IN CLEARWATER, FLORIDA IS NOT TAKING RESPONSIBILITY EITHER, ALTHOUGH THEY HAVE BEEN AWARE OF THE PROBLEM FOR OVER 2 YEARS. DIMMITT FAILED TO INFORM THE CLIENTS A 90-DAY WINDOW TO REPAIR WAS OFFERED PURSUANT TO A LETTER MOST CUSTOMERS DID NOT RECEIVE, EVEN WHEN MY VEHICLE WAS TAKEN WITHIN THE WINDOW PERIOD FOR OIL CHANGE. THE CONSENSUS IS THAT GM MANUFACTURED DEFECTIVE SEALS AROUND THE HEADLIGHTS WHICH ALLOW MOISTURE/CONDENSATION TO GET IN DAMAGING THE LIGHTS. VEHICLE CANNOT BE DRIVEN AT NIGHT AS LIGHTS ARE OFF. THIS IS NOT A ONE TIME EVENT. IT'S AN ONGOING SITUATION THAT GM REFUSES TO CORRECT AND/OR ISSUE A RECALL EVEN THOUGH ALL CADILLAC SRX 2010-2015 HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230985July 11, 2019
EXTERIOR LIGHTING:TURN SIGNAL
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER'S SIDE TURN SIGNAL FAILED. THE VEHICLE WAS TAKEN TO SUNSET CADILLAC OF SARASOTA (2200 BEE RIDGE RD, SARASOTA, FL 34239, (941) 328-8686). THE DEALER STATED THAT THEY WOULD HAVE TO REMOVE THE ENTIRE FRONT BUMPER TO REPLACE THE SIGNAL LIGHT. THE REPAIR WOULD COST $334. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231008July 11, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT CONDENSATION WAS PRESENT INSIDE THE FRONT DRIVER'S SIDE HEAD LAMP ASSEMBLY. ALSO, THE PASSENGER SIDE HEAD LAMP ASSEMBLY WAS FOGGY. THE FAILURES CAUSED THE HEADLIGHTS TO ILLUMINATE DIMLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND BELLEVUE CADILLAC (600 116TH AVE NE, BELLEVUE, WA) WERE NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230550July 9, 2019
EXTERIOR LIGHTING
MY HEADLAMPS KEEP FILLING WITH MOISTURE ALSO KNOWN AS CONDENSATION CAUSING THE HEADLIGHTS TO GO OUT OR BLOW. CADILLAC SENT ME A LETTER SAYING THAT IT WAS A ' MANUFACTURE MALFUNCTION' SINCE THEY DIDN'T LIST IT AS A RECALL THEY STATE THEY ARE NOT RESPONSIBLE FOR FIXING THE PROBLEM. THEY GO OUT RANDOMLY SOME LAST A COUPLE WEEKS SOMETIMES THEY LAST A COUPLE DAYS IT COULD BE WHILE THE CAR IS IN MOTION ON A HIGHWAY CITY STREET TURNING OR EVEN SITTING THERE. I PROVIDED THE QUOTE THEY REQUESTED ME TO GET. YET IT HAD TO BE PAID AND COMPLETED 90 DAYS AFTER THE LETTER. I DON'T HAVE THAT KIND OF MONEY LAYING AROUND AND 90 DAYS ISN'T ENOUGH TIME TO COME UP WITH THAT KIND OF MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230546July 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE ATTEMPTING TO ACCELERATE AFTER A COMPLETE STOP, A LOUD VIBRATION/RUMBLE EMITTED FROM UNDERNEATH THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO COVERT CADILLAC BUICK GMC (11750 RESEARCH BLVD, AUSTIN, TX 78759, (512) 583-3000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX