Cadillac SRX Complaints

3,266 consumer complaints on file.

#11288106December 10, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
MAKING A LEFT HAND TURN ONTO MY WORK PARKING LOT, APPLIED BRAKES TO PULL INTO MY PARKING SPACE AND I HEARD A TERRIBLE GRINDING/SHUDDERING NOISE AND THE BRAKE PEDAL WENT TO THE FLOOR. I DIDN'T THINK I WAS GOING TO BE ABLE TO STOP WITHOUT HITTING THE CONCRETE WALL. THE CAR FINALLY STOPPED AND THEN I SAW THE "SERVICE STABILITY SYSTEM" APPEAR ON THE DRIVER INFORMATION CENTER. SINCE I JUST PURCHASED THIS VEHICLE USED I LOOKED THIS UP AND IT APPEARS THIS "SHOULD" HAVE BEEN CONSIDERED AS A RECALL GM NEEDS TO MAKE BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288160December 10, 2019
EXTERIOR LIGHTING
VERY LOW INTENSITY LOW-BEAM LIGHTING WHILE OPERATING VEHICLE DURING HOURS OF DARKNESS. CONSEQUENTLY, VISION IS REDUCED TO UNSAFE LEVELS RESULTING IN A NEAR-MISS INVOLVING BICYCLING PEDESTRIANS. GM DOESN'T RECOGNIZE IT AS A SAFETY ISSUE BUT HUNDREDS OF INTERNET REPORTED COMPLAINTS INDICATE OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287920December 9, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE SO DIM THAT THE CONTACT COULD NOT SEE THE ROAD. SHAHEEN CADILLAC (5901 S PENNSYLVANIA AVE, LANSING, MI 48911, (517) 393-5600) WAS CONTACTED AND STATED THAT THE FAILURE WAS WELL KNOWN AND INFORMED THE CONTACT TO BRING THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287973December 9, 2019
EXTERIOR LIGHTING
THE HEADLIGHT IS DEFECTIVE AND HAS WATER IN THE HEADLAMP UNIT CAUSE EXTREMELY LOW VISIBILITY WHICH IS VERY DANGEROUS AS IT APPEARS THAT ONE IS DRIVING WITH NO LIGHTS AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287563December 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT'S MOTHER OWNS A 2011 CADILLAC SRX. WHILE HIS MOTHER WAS DRIVING 35-40 MPH THROUGH AN INTERSECTION, ANOTHER VEHICLE DRIVING AT 40 MPH RAN A RED LIGHT AND CRASHED INTO HER VEHICLE. THERE WAS FRONTAL DAMAGE TO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S MOTHER WAS TRANSPORTED TO THE HOSPITAL AND SUSTAINED A FRACTURED LEFT RIB AND LEFT COLLAR BONE. THE OTHER DRIVER SUSTAINED BLOODY NOSE AND A HEAD INJURY WHICH RECEIVED MEDICAL ATTENTION AT A HOSPITAL. THE VEHICLE WAS TOWED AWAY FROM THE SCENE BY AAA WHERE IT WAS THEN TOWED TO THE CONTACT'S RESIDENCE TO BE INVESTIGATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V308000 (AIR BAGS). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11287096December 5, 2019
EXTERIOR LIGHTING
THE LIGHTS HAVE BEEN SO DIM SINCE THE DAY THAT I BOUGHT THE CAR IN MARCH 2019. I SPOKE TO CADILLAC AFTER I NOTICED THE ISSUE AND THEY SAID THAT THERE WAS AN ISSUE THAT THEY WERE AWARE OF BUT THAT THE RECALL WAS ONLY 90 DAYS. SHE SAID THAT GENERAL MOTORS WOULD PAY $700 OF THE PURCHASE OF A NEW LIGHT CASING $1600 BUT CADILLAC STATED THAT THE LIGHTING IS A BAD PRODUCT NOT ANY FAULT OF THE OWNER SO THE MANUFACTURER SHOULD COVER THE WHOLE COST TO THE OWNER OF EVERY SRX OF THIS MODEL. THIS IS A HUGE SAFETY CONCERN. ITS SO VERY DANGEROUS. PLEASE HELP. THERE ARE SEVERAL WEBSITES BACKING UP THE ISSUE WITH THESE HEADLIGHTS. LAWSUITS AND SO FORTH. PLEASE HOLD GM RESPONSIBLE FOR PUTTING VEHICLES ON THE ROAD WITH KNOWN ISSUES AND NOT TAKING RESPONSIBILITY TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287132December 5, 2019
EXTERIOR LIGHTING
I'VE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE! THE BATTERY WENT OUT A WEEK AFTER I HAD IT, THE ENTIRE DASH HAD TO BE REPLACED AFTER A YEAR, THEN THE FREAKING HEADLIGHTS WERE SO DIM THAT I COULD NOT SEE AT NIGHT. I HAD THE BULBS CHANGED TWICE AND STILL COULD NOT SEE. TOOK VEHICLE TO DEALERSHIP AND THEY SAID THE ONLY WAY TO FIX IT IS TO REPLACE THE ENTIRE HEADLIGHT SYSTEM, WHICH COST ME $1600! THIS IS SUPPOSED TO BE A CADILLAC '.THE BEST OF THE BEST!!! I WILL NEVER BUY ONE AGAIN!! THE FRANK KENT DEALERSHIP IN FORT WORTH TX SAID THAT IF I SUBMIT MY REQUEST TO CADILLAC, THEY MAY REIMBURSE ME, BECAUSE THEY HAVE DONE SO WITH SOME CUSTOMERS IN THE PAST. HERE I AM AND I AM SUBMITTING IT TO YOU! PLEASE HELP ME! I AM A SINGLE MOTHER AND NEED TO GET MY MONEY BACK!! CONTACT ME AT [XXX]. MY ADDRESS IS [XXX]. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287210December 5, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS WHILE ON LOW BEAM ARE NOT BRIGHT ENOUGH CAUSING A POTENTIAL SAFETY ISSUE. THE LACK OF BRIGHTNESS IS MUCH MORE EXSAGRATED WHEN DRIVING IN NIGHT RAIN CONDITUONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286794December 4, 2019
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT USING THE LOW BEAMS YOU CANT SEE ANYTHING, IT LIKE NOT EVEN HAVING THEM ON. REPLACED BULBS STILL THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286951December 4, 2019
ELECTRICAL SYSTEM
TOUCH SCREEN(CUE) STOPPED WORKING COMPLETELY. I CANNOT CHANGE HEATING AND COOLING LISTEN TO RADIO OR ANY OF THE OTHER FUNCTIONS THAT THE TOUCHSCREEN OFFERS. THERE HAVE BEEN MANY OTHER COMPLAINTS FROM CONSUMERS OF THIS MAKE AND MODEL CONCERNING THE CUE BEING DEFECTIVE. I ALSO UNDERSTAND THERE IS A CLASS ACTION LAWSUIT FILED WHICH I WILL PUT PUT MY NAME ON. MY DEALER THAT I PURCHASED THE VEHICLE FROM DIDN'T EVEN ATTEMPT TO DO ANYTHING ALL THEY SAID WAS "IT'S NOT WORKING AND YOU NEED TO TAKE IT TO A DEALERSHIP THAT HANDLES CADILLACS." I HAVE READ THE COST CAN BE ANYWHERE FROM 1200 TO 1500 DOLLARS TO FIX AND THIS WAS NOT COVERED UNDER MY EXTENDED WARRANTY. I JUST PURCHASED THIS VEHICLE IN MARCH OF THIS YEAR. VERY DISAPPOINTING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286668December 3, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS ILLUMINATED EXTREMELY LOW. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. QUANTRELL CADILLAC (1490 E. NEW CIRCLE RD, LEXINGTON, KY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286420December 2, 2019
EXTERIOR LIGHTING
AFTER IT RAINED, I NOTICED THERE WERE 3+ INCHES OF WATER IN THE DRIVER SIDE HEADLIGHT ASSEMBLY CAUSING MOISTURE BUILDUP. THE BUILDUP LEADS TO HAVING NO HEADLIGHTS. I HAVE TRIED COVERING IT UP WITH CAR COVERS AND DRYING OUT THE WATER BUT NOTHING HAS WORKED. A FEW MONTHS HAVE GONE BY AND THE PASSENGER SIDE IS NOW ALSO AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286518December 2, 2019
EXTERIOR LIGHTING
HED LIGHTS HAVE BEEN OUT FOR PAST MONTHS I HAVE REPLACED LIGHT BULBS OFTEN I'M SCARED TO LOSE LIGHT .HAD LIGHT HAVING WATER MOIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283078December 1, 2019
EXTERIOR LIGHTING
LOW BEAMS ARE TOO DIM AND HAVE MOISTURE BUILD UP AND HAVE TO USE HIGH BEAMS TO DRIVE SAFLEY AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283098December 1, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM CAUSING DANGEROUS DRIVING CONDITIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282927November 29, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2012 CADILLAC SRX ARE EXTREMELY DIM AND THE VEHICLE IS NOT SAFE TO DRIVE AT NIGHT. THIS IS THE SAME ISSUE THAT OTHER DRIVERS THROUGHOUT THE U.S. HAVE EXPERIENCED WITH THIS MAKE AND MODEL CAR. SEE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2019/CADILLAC-SRX-HEADLIGHT-RECALL-LAWSUIT.SHTML. I CURRENTLY HAVE THE CAR IN FOR SERVICE AND WAS QUOTED $1700 TO REPLACE BOTH HEADLIGHT ASSEMBLIES, WHICH I HAVE RELUCTANTLY AGREED TO PAY SINCE I HAVE NO OTHER ALTERNATIVE. I DO NOT UNDERSTAND WHY GM HAS NOT ISSUED A RECALL FOR THIS PROBLEM SINCE IT IS A SERIOUS SAFETY ISSUE WHEN DRIVING AT NIGHT. FORTUNATELY, I HAVE 2 VEHICLES SO I TRY TO AVOID DRIVING THE CADILLAC SRX AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282457November 26, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS ILLUMINATED VERY DIMLY, WHICH CREATED A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND CADILLAC NORWOOD (700 PROVIDENCE HWY, NORWOOD, MA 02062) WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282530November 26, 2019
UNKNOWN OR OTHER
BOTH FRONT TURNING INDICATORS ARE BROKEN. THE RIGHT TURNING INDICATOR WAS FIXED BY MY HUSBAND AND QUIT WORKING 2 DAYS AFTER HE GOT IT WORKING. A FEW DAYS LATER THE LEFT TURNING INDICATOR STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282555November 26, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING 40 MPH, THE HEADLIGHTS SWITCHED FROM HIGH TO LOW BEAMS INDEPENDENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282285November 25, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE ALMOST USELESS. CAN NOT SEE ANYTHING . HAVE HAD THEM CHECKED OUT AND BEEN TOLD WAS PROBLEM EVERYONE HAS. FACTORY PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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