Cadillac SRX Complaints

3,266 consumer complaints on file.

#11298998January 13, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT 20-25 MPH, THE HEADLIGHTS WERE DIM AND FAILED TO PRODUCE ADEQUATE LIGHT TO VIEW THE ROADWAY. THE VEHICLE WAS TAKEN TO CADILLAC DEALER (1507 W OGDEN AVE, NAPERVILLE, IL 60540 (630) 355-2700) WHERE IT WAS DIAGNOSED THAT THE BULB NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 9-566-3842749 AND INFORMED THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 49,965.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299050January 13, 2020
SEATS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER TURNING ON THE VEHICLE AND WAITING A MOMENT TO DRIVE, THERE WAS SMOKE AND NOTICED THAT THERE WERE FLAMES COMING FROM HER FRONT DRIVERS SEAT WHICH WAS WHEN SHE JUMPED FROM HER SEAT AS HER PANTS CAUGHT FIRE. THE CONTACT SUSTAINED BURNS TO HER GLUTES. THERE WAS NO MEDICAL ATTENTION SOUGHT. THE CONTACT STATED THE VEHICLE WAS TOWED TO A DEALER (MICHAEL CADILLAC LOCATED AT 5787 N BLACKSTONE AVE, FRESNO, CA 93710 (559) 431-6008) WHERE IT WAS PENDING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11299052January 13, 2020
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ON THIS CADILLAC SRX VEHICLE HAVE BECOME PROGRESSIVELY DIM TO THE POINT IT IS A SAFETY HAZARD TO DRIVE AT NIGHT. THE HEADLIGHT BULBS HAVE BEEN REPLACED BUT THIS HAS NOT ALLEVIATED THE DEFICIENCY, WHICH RESEARCH HAS DISCLOSED IS A RESULT OF FAULTY HEADLIGHT DESIGN AND MANUFACTURE. GM/CADILLAC IS AWARE OF THE PROBLEM, AND HAS EVEN PAID FOR HEADLIGHT REPLACEMENT AS A RESULT OF CLASS ACTION LAWSUIT SETTLEMENTS, BUT THESE SETTLEMENTS HAVE BEEN STATE-BY-STATE AND HAVE NOT HELPED A MAJORITY OF OWNERS, INCLUDUNG ME. FLORIDA PURCHASERS RECEIVED HEADLIGHT REPLACEMENT ASSISTANCE. I LIVE IN FLORIDA BUT PURCHASED THE VEHICLE IN CONNECTICUT AND THEREFORE RECEIVED NO ASSISTANCE, EVEN THOUGH MY VEHICLE IS JUST AS UNSAFE DRIVING IN FLORIDA AS THE ONES GM/CADILLAC PAID TO FIX. THE NIGHT LOW BEAM HEADLIGHT OUTPUT IS ABYSMALLY LOW, TO THE POINT THAT THE HEADLIGHTS FROM FOLLOWING CARS PROVIDE MORE ILLUMINATION THAN MY VEHICLE'S OWN HEADLIGHTS. USING HIGH BEAMS IS BENEFICIAL WHEN THERE IS NO ONCOMING TRAFFIC; HOWEVER, THERE IS VERY OFTEN ONCOMING TRAFFIC. BECAUSE GM/CADILLAC IS VERY AWARE OF THIS PROBLEM AND IS UNWILLING TO ADDRESS IT, AND BECAUSE DRIVING AT NIGHT WITH INSUFFICIENT HEADLIGHT ILLUMINATION IS CLEARLY A SAFETY HAZARD, I BELIEVE THIS IS EXACTLY THE SITUATION IN WHICH THE NHTSA SHOULD FORCE REMEDIAL ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299064January 13, 2020
EXTERIOR LIGHTING
THE VEHICLE HEADLIGHTS BECAME DEFECTIVE WITHIN 5 YEARS. MOISTURE ENTERED THE LIGHTS CAUSING THEM TO DIM AND NOT PROVIDE SUFFICIENT LIGHTING TO SEE. CADILLAC KNOWS THIS IS AN ISSUE, BUT HAS NOT TAKEN THE STEPS TO RESOLVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299122January 13, 2020
UNKNOWN OR OTHER
DIM TO BARELY NO LOW BEAM LIGHTS. TOOK VEHICLE TO DEALERSHIP AND FOUND OUT THE ENTIRE HEADLAMP ASSEMBLIES NEED TO BE REPLACED DUE TO A FAULTY SEAL THAT HAS ALLOWED MOISTURE TO CORRODE THE REFLECTORS. I AM REALLY SURPRISED THE VEHICLE PASSED INSPECTION WITH LITTLE TO NO LOW BEAM LIGHTS WHICH COULD HAVE CAUSED NIGHT BLINDNESS CAUSING SEVERE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299123January 13, 2020
EXTERIOR LIGHTING
THE ROAD APPEARS DARK IN FRONT OF OUR CAR. THE CAR HAS A SMALL RANGE OF VISIBILITY BECAUSE THE HEAD LIGHTS ARE DEFECTIVE. EVEN THOUGH WE HAVE REPLACED THEM TWICE AT AT A VERY HIGH COST FOR A NEW ONE, THE NEW HEAD LIGHTS HAVE NO VISIBILITY AT NIGHT. IN ORDER TO SEE THE ROAD AT NIGHT, WE ARE FORCED TO DRIVE WITH THE HIGH BEAM ON. WE REPLACED THEM WITH ORIGINAL FACTORY PARTS. MY WIFE AND I ARE BOTH SENIORS AND WE ONLY DRIVE CADS SINCE 1967. ALL GM MECHANICS SAY THAT THE HEADLIGHTS ARE DEFECTIVE. PLEASE HELP US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298929January 13, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AT NIGHT, THE FRONT HEAD LIGHT ILLUMINATION WAS INADEQUATE CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BAIERL CADILLAC(10430 PERRY HWY, WEXFORD PA.) WHO REPLACED THE LIGHT BULBS BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298393January 10, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT DUSK OR DAWN, THE ILLUMINATION FROM THE HEADLAMPS WERE INADEQUATE FOR THE SAFE OPERATION OF THE VEHICLE. THE VEHICLE WAS TAKEN TO HERTRICH CHEVROLET CADILLAC OF SALISBURY DEALER LOCATED AT 2531 N SALISBURY BLVD, SALISBURY, MD 21801,(410) 713-4640, TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298396January 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IM THINKING OF REACHING OUT TO AN ATTORNEY BEFORE SOMEONE IS KILLED IN THIS CAR OR BY THIS CAR. PURCHASED NEW 2012 SRX. HAS 49,000 MILES.SUNROOF BROKE 2 DIFFERENT TIME $3500. LIFTGATE/SUNROOF WOULDN'T OPEN $3500. MY HUSBAND RESEARCHED TO FIND THIS MODEL HAS FAULTY DRAIN HOSE IN SUNROOF CAUSING WATER TO LEAK INTO VEHICLE RESULTING IN EROSION IN THE ELECTRICAL MODULE CAUSING SHORT OUT YET CADILLAC, OR GM WILL ADMIT. NUMEROUS COMPLAINTS ONLINE. GOOGLE 2012 CADILLAC SRX IT'S DISHEARTENING KNOWING THE PRICE YOU PAID TO GET SCREWED! WHAT NEXT? I HAVEN'T BEEN ABLE TO SEE AT NIGHT LIGHTS ON DIM MAY AS WELL BE OFF! NUMEROUS TIMES ALMOST WRECKED TRYING TO SEE. PURCHASED EXTENDED WARRANTY. CALLED JOHNSON MOTOR CO 12/26/19, COULDN'T GET ME IN UNTIL 1/6/20. DROPPED CAR OFF 8AM MONDAY SERVICE TECH AGREED THERE WAS MOISTURE AND FADING OF MY LIGHTS THIS IS A MAJOR PROBLEM WITH THIS MAKE BUT MOST LIKELY I WILL BE RESPONSIBLE. STATED FLA AND CAL WERE THE ONLY STATES A LAWSUIT WAS SETTLED. HOW CAN GM/CADILLAC SETTLE IN 2 STATES AND NOT EVERYONE WHO OWNS THESE DEFECTIVE VEHICLES WITH THE SAME ISSUES? REMEMBER MON MORNING DROPPED MY CAR OFF I RECEIVE A CALL 930 STATING BAD NEWS WE DON'T COVER THIS AND YOUR EXTENDED WARRANTY RAN OUT AT MIDNIGHT LAST NIGHT(SUNDAY) YOU CAN CALL CADILLAC AND COMPLAIN MOST LIKELY THEY WONT TAKE RESPONSIBILITY. ARE YOU KIDDING ME RIGHT NOW? TRIED TO GET MY CAR IN WEEK AND HALF PRIOR AND THIS IS FAULTY DESIGNS THAT HAS TO DO WITH GM/CAD NOT ANYTHING I'VE DONE OR CAUSED FROM AGE.YOU PUSHED ME OUT 2 WEEKS FOR SERVICE. I REACHED OUT TO NUMEROUS INDIVIDUALS TRYING TO FIGHT THIS EXPENSIVE ISSUE ONLY TO BE TOLD OVER AND OVER "IM SORRY I UNDERSTAND" NOT TO MENTION THEY KEPT MY CAR FOR A WEEK, DID NOTHING TO IT, WOULD NOT PUT ME IN A LOANER CAR. WHAT KIND OF CUSTOMR SERVICE IS THIS? I WILL NEVER BUY ANOTHER CADILLAC! I HOPE THIS HELPS SOMEONE NOT TO WASTE THEIR $$$$$$
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297913January 8, 2020
SERVICE BRAKES
FOR THE PAST 3 YEARS I HAVE BEEN COMPLAINING ABOUT THE BRAKES AND HOW THEY JUST GO OUT AND THE BRAKE GOES TO THE FLOOR FOR NO APPARENT REASON, THIS HAPPENS PERIODICALLY AND YOU DO NOT KNOW WHEN ITS GOING TO HAPPEN. THIS IS VERY SCARY AND HAS ALMOST CAUSED ACCIDENTS WHEN THIS HAPPENS. YOU HAVE TO PULL OVER AND TURN OFF THE CAR AND THEN SOMETIMES THE BRAKES COME BACK SOMETIMES THEY DON'T. THEY DO EVENTUALLY WORK AGAIN BUT ITS A MATTER OF TIME SOME TIMES. THIS IS VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297927January 8, 2020
ELECTRICAL SYSTEM, EQUIPMENT, ELECTRONIC STABILITY CONTROL (ESC)
MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDAY FROM SCHOOL. WHAT IF THERE IS AN EMERGENCY AND I CAN'T PICK UP MY CELL, SINCE THE CUE NO LONGER WITH SYNC TO MY BLUETOOTH ON MY CELL. THE CUE SCREEN IS LOCKED IN ONE LOCATION AND I FEEL IT IS UNSAFE FOR THE DRIVER TO NO LONGER HAVE THE GPS, BLUETOOTH AND OTHER FEATURES WE PAID FOR. ATTACHED, PLEASE FIND THE ARTICLE ON THE CLASS ACTION LAWSUIT FILED OVER CRACKED CADILLAC CUE SCREENS. I PRAY I DON'T HAVE TO WAIT YEARS LIKE THE HEADLIGHTS LAWSUITS WITH GENERAL MOTORS. THANK YOU FOR YOUR TIME AND ASSISTANCE, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297930January 8, 2020
EXTERIOR LIGHTING
THIS CAR IS ABSOLUTELY UNSAFE TO OPERATE AT NIGHT. THE HEADLIGHTS ARE WAY TOO DIM. I HAVE REPLACED THE BULBS MULTIPLE TIMES BUT THAT IS NOT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298038January 8, 2020
VISIBILITY/WIPER
TODAY, I PAID $1789.01 AT RON CARTER CADILLAC DEALERSHIP, FRIENDSWOOD, TX, TO REPLACE TWO HEADLAMPS ON MY 2015 CADILLAC SRX. SEVERAL MONTHS AGO, I NOTIFIED THE DEALERSHIP THAT LIGHTS WERE SO DIM ON CAR THAT I COULD BARELY SEE AT NIGHT. IT PAINED ME TO PAY FOR THIS, ESPECIALLY WHEN I FOUND OUT IT HAS BEEN AN ONGONG PROBLEM AND NO RECALL HAS BEEN ISSUED. I EXPECTED BETTER QUALITY FROM CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297603January 7, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE CONTACT WAS UNABLE TO SEE THE ROAD AND HAD TO USED THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO MASSEY CADILLAC ORLANDO NORTH (4241 N JOHN YOUNG PKWY, ORLANDO, FL 32804, (855) 934-7395) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT COMPONENTS ON BOTH SIDES NEEDED TO BE REMOVED TO BE ABLE TO REPLACE THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297333January 6, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2014 CADILLAC SRX ARE NOT ADEQUATE TO DRIVE SAFELY AT NIGHT. I AM A 32 YEAR OLD MALE WITH GOOD VISION AND I HAVE AN EXTREMELY HARD TIME SEEING THE ROAD AT NIGHT. AFTER SEARCHING FOR FIXES, I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH 2010 - 2015 MODEL CADILLAC SRXS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297364January 6, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM, WHICH MADE IT DIFFICULT TO SEE WHILE DRIVING AT NIGHT. FIELDS CADILLAC ST. AUGUSTINE (904-823-3000, LOCATED AT 375 OUTLET MALL BLVD, ST. AUGUSTINE, FL 32084) WAS CONTACTED BY PHONE AND STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297202January 5, 2020
SERVICE BRAKES
THE BRAKES ON MY SRX FAIL TO OPERATE WHEN YOU PUSH ON THEM IT FEELS LIKE YOU HAVE BRAKES AND YOU FEEL A PRESSURE ON THE PEDAL BUT THE CAR DOESN'T STOP THERE'S A DELAYED RESPONSE AND IT HAPPENS AT RANDOM I'VE OWNED MANY VEHICLES IN EXCESSIVE 30 VEHICLES I HAVE BEEN A CAR SALESMAN FOR 10 YEARS AND I HAVE NEVER EXPERIENCED A CAR LIKE THIS IT HAS BREAK FADE OR OR GHOST BREAKS I HAVE HAD AN ACCIDENT BECAUSE OF THIS AND RAN INTO THE BACK OF A VEHICLE BUT IN ADDITION OF THAT I HAVE RUN INTO THE BACK OF VEHICLES ON FOUR OCCASIONS WITH THIS VEHICLE CURRENTLY I OWN THREE VEHICLES AND THIS IS THE ONLY VEHICLE I'VE EVER HAD AN ACCIDENT IN AND NOW I'VE HAD FOUR INCIDENTS OF BUMPING ANOTHER VEHICLE EVEN WHILE PARALLEL PARKING BECAUSE THE CAR DOESN'T STOP ADDITIONALLY I HAD A FRIEND OF MINE WITH OVER 30 YR IN THE CAR BUSINESS DRIVE THE CAR AND HE HAS THE SAME PROBLEM I'VE LOOKED ONLINE NOW AND I FOUND THAT MANY PEOPLE HAVE THIS PROBLEM THIS IS A SERIOUS SAFETY ISSUE I DON'T UNDERSTAND WHY THIS HASN'T BEEN FIXED AND EVERYONE TAKES IT TO THE DEALER AND THE DEALER TELLS ME YOUR BRAKES ARE FINE THERE'S A PROBLEM IN THEIR SOFTWARE FOR THE ANTI-LOCK BRAKES AND IT DOESN'T APPLY THE BRAKES WHEN YOU THINK THEY'RE ON THEIR NOT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11296885January 3, 2020
VISIBILITY/WIPER, EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM THAT IT REQUIRES HIGH BEAMS AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296991January 3, 2020
EXTERIOR LIGHTING
CADILLAC WILL NOT STAND BEHIND THE FAULTY HEADLIGHT ASSEMBLY THAT HAS ALLOWED DUST INTO THE LENS AREA MAKING IT IMPOSSIBLE TO DRIVE WITH LOW BEAMS AT NIGHT. BOTH HEADLIGHT ASSEMBLY NEED TO BE REPLACED IF I AM EVER GOING TO BE ABLE TO DRIVE AT NIGHT. QUOTED A PRICE OF OVER $1,000 FOR PARTS AND LABOR. I HAVE ALREADY UPGRADED LOW BEAM LIGHTS AND HAD LENSES PROFESSIONALLY POLISHED. A SEARCH ON GOOGLE SHOWS MANY COMPLAINTS ABOUT THIS PROBLEM AND EVEN CLASS ACTION LAWSUITS FILED BUT STILL NO HELP FROM CADILLAC. LOW BEAMS HAVE BEEN GETTING PROGRESSIVELY WORSE OVER TIME. I CAN ACTUALLY SEE DUST/DIRT ON THE INSIDE OF THE LENS BUT SINCE IT IS A SEALED UNIT NO WAY TO CLEAN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296747January 2, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON LOW BEAM HAVE BECOME SO DULL TO CREATE A SAFETY ISSUE WITH LIMITED VISIBILITY. MECHANIC CLAIMS THAT THE BULBS AR OK AND DOESN'T KNOW WHY. I HAVE SEEN MANY OTHER PEOPLE HAVING THE SAME COMPLAINT AND FEEL THAT GM SHOULD ISSUE A RECALL TO CORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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