Cadillac SRX Complaints

3,266 consumer complaints on file.

#11315947March 3, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT VERY LOW REPLACED BULB AND STILL GOES DIM. MOISTURE GETS INSIDE THE HEADLIGHT ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315623March 2, 2020
VISIBILITY/WIPER
HEADLIGHT MOISTURE PROBLEMS, WHEN WATER GETS INTO THE HEADLIGHT THE HEADLIGHT WILL NO LONGER WORK UNTIL THE WATER EVAPORATE OR DRIES OUT COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315712March 2, 2020
EXTERIOR LIGHTING
THE HEADLIGHT IS DIMMER AT NIGHT AND VISIBILITY IS VERY LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315539March 2, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
WHILE DRIVING AND WITHOUT WARNING, I HAVE MINIMUM BRAKING POWER. I MUST SMASH THE PETAL TO FLOOR IN ORDER TO STOP AT A LIGHT OR STOP SIGN. USUALLY, I'M NOT GOING MORE THAN 35 MPH. THIS HAPPENS AT LEAST 2-3 TIMES PER MONTH. I FEAR I WILL HAVE AN ACCIDENT. TWO DIFFERENT REPAIR SHOPS COULD NOT ID THE PROBLEM. THE OTHER ISSUE IS WHEN DRIVING, THE DASH LIGHTS AND THE HEAD LIGHTS WILL SUDDENLY DIM, WHERE I AM BARELY ABLE TO READ ANYTHING OR SEE. THESE PROBLEMS ARE TRULY A HAZARD AND SOMETHING NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315555March 2, 2020
POWER TRAIN
VEHICLE HAS BEEN MAKING A LOUD CLICKING SOUND WHEN I'M STOPPED AND TAKE OFF TOOK TO MY LOCAL MECHANIC AND WAS DIAGNOSED AS THE TRANSFER CASE SLIPPING! I HAVE TO SMALL CHILDREN I DRIVE DAILY AND HAVE READ THIS IS A ONGOING ISSUE WITH THESE VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315424March 1, 2020
POWER TRAIN
SOMETIMES TAKING OFF IN THE CAR IT MIGHT NOT SHIFT CAUSING THE THE CAR TO REV. YOU CAN PULL OVER AND STOP PUT THE CAR INTO PARK THEN BACK INTO DRIVE IT WILL SHIFT PROPERLY YOU JUST NEVER KNOW! VERY VERY DANGEROUS IN BIG INTERSECTIONS AND BUSY CITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312206February 29, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS VEHICLE IS PRETTY GOOD BUT WHAT HAS FRUSTRATED ME FOR A COUPLE OF YEARS NOW IS BECAUSE MY WIFE DRIVES THIS VEHICLE AND THE LIGTHS ARE ALMOST NON-EXISTENT THE HEADLIGHTS ARE HORRIBLE FOR A WHILE IT APPEARED THERE WAS A LOT OF MOISTURE AND WATER IN HEADLIGHTS AND NOW WE HAVE TO USE BRIGHTS IN ORDER TO SEE ANYTHING. I WAS A PRICE OF 1600 FOR BOTH LIGHTS TO BE FIXED AND I AM A PASTOR AND DO NOT HAVE THAT KIND OF MONEY FOR LIGHTS. PLEASE HELP ME. I ALSO WITHIN THE LAST COUPLE OF YEARS AM NOW HAVING ISSUES IN AND OUT WITH RADIO AND THE SCREEN NOT MOVING UP OR DOWN AT SPORADIC INTERVALS. SOMETIMES IT WORKS AND OTHERS IT DOES NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312040February 28, 2020
EXTERIOR LIGHTING
REQUIRED HEADLIGHT REPLACEMENT DUE INSUFFICIENT BEAM CAUSING IT TO BE EXTREMELY DANGEROUS DRIVING AT NIGHT. REQUESTING REIMBURSEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312053February 28, 2020
EXTERIOR LIGHTING
THIS VEHICLE LIKE ALL OTHER CADILLAC SRX MODELS ON THE ROAD HAS THE SAME LOW BEAM LIGHTING ISSUES THAT HAVE BEEN COMPLAINED ABOUT BEFORE. THIS HAS BEEN AN ISSUE FOR YEARS AND GM KNOWS ABOUT THE ISSUE. WHEN DRIVING THE VEHICLE AT NIGHT YOUR LUCKY TO BE ABLE TO SEE MORE THAN 3 FEET OUT. THIS IS A SAFETY CONCERN NOT ONLY FOR THE DRIVER AND PASSENGERS BUT FOR ALL OTHER VEHICLES AND PEDESTRIANS ON THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312102February 28, 2020
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A DELAY AND HESITATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THERE WAS A DELAY IN RESPONSE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED WHILE DRIVING AT HIGHER SPEEDS THERE WAS AN ABNORMAL SOUND BEING EMITTED FROM THE REAR SUSPENSION. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM CLARK CHEVROLET-CADILLAC (911 GOLDENBELT BLVD, JUNCTION CITY, KS 66410) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN) AND 14V571000 (SUSPENSION) HOWEVER, THE REPAIRS FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311823February 27, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS ARE SO DIM AT NIGHT IT'S DANGEROUS TO DRIVE. I HAVE TO PUT MY HIGH BEAMS ON TO SEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311866February 27, 2020
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE KEYFOB FAILED TO UNLOCK THE TRUCK OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT MAX DYE CHRYSLER DODGE JEEP RAM GMC (1501 W MAIN ST, SALEM, IL 62881 (618) 548-2343) HOWEVER, THE FAILURE RECURRED A YEAR LATER. THE PART WAS ORDERED FROM THE MANUFACTURER AND REINSTALLED BY AN UNKNOWN MECHANIC HOWEVER, THE FAILURE RECURRED THREE MONTHS LATER. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311867February 27, 2020
EXTERIOR LIGHTING
MY RIGHT HEADLIGHT IS SO DIM I HAVE TO USE MY BRIGHTS WHEN DRIVING AT NIGHT. CADILLAC REPLACED THE LEFT HEADLIGHT ABOUT A YEAR AGO BECAUSE IT WAS SO DIM. I HAVE TRIED TO GET ALONG WITH THE RIGHT BEING SO DIM BUT IT IS NOT SAFE. I WORK 2 OR 3 NIGHTS A WEEK SO IT IS DIFFICULT. IT IS THAT WAY WHENEVER THE LIGHTS ARE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311937February 27, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON THE VEHICLE ARE DEFECTIVE AND DO NOT WORK! THIS IS A HUGE ISSUE AND THERE ARE RECALLS IN SOME STATES BUT NOT WA STATE. DRIVING AT NIGHT IS DANGEROUS AND I AM REALLY SCARED AS I HAVE ALMOST GOTTEN IN MULTIPLE ACCIDENTS! I HAVE HAD THE HEADLIGHTS REPLACED AT THE DEALERSHIP LAST YEAR FOR OVER $300 AND IT DID NOTHING. THEY ACTUALLY SEEM DIMMER. THERE IS A VERIFIED MOISTURE ISSUE AND YOU CAN SEE CONDENSATION IN THE HEADLIGHT. I HAVE KEPT MY VEHICLE ON THE FACTORY RECOMMENDED SERVICE SCHEDULE IN THE 4 YEARS I HAVE OWNED IT AND IT IS SO DANGEROUS TO DRIVE AT NIGHT. REPLACING THE BULBS TO NEWER BETTER ONES DID NOTHING AND THE DEALERSHIP SAYS THERE IS NOTHING THEY CAN DO. BASED ON THE NUMBER OF COMPLAINTS AND LETTERS SOME OWNERS ARE GETTING THEY ARE AWARE OF THE PROBLEM. AM I SUPPOSED TO SUE GM WHEN I GET IN AN ACCIDENT OR WORSE DUE TO FAULTY EQUIPMENT THAT THEY ARE AWARE OF? WHY IS NOTHING BEING DONE TO HELP? THIS IS SO DANGEROUS.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11311941February 27, 2020
EXTERIOR LIGHTING
MOISTURE IN THE HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311981February 27, 2020
EXTERIOR LIGHTING
THE DIM HEADLIGHTS ON THE CAR ARE AWFUL YOU CAN HARDLY SEE ANYTHING AT NIGHT, YOU CAN FORGET ABOUT DRIVING AT NIGHT WHEN IT IS RAINING YOU CANNOT SEE ANYTHING AT ALL. WHEN YOU DIM YOUR HEADLIGHTS IT IS LIKE YOU TURNED OFF THE LIGHTS. WHAT IS REALLY BAD IS WHEN YOU HAVE PAID ALOT FOR THIS CAR AND YOU DON'T EVEN FEEL SAFE DRIVING THIS CAR AT ALL. MY HUSBAND AND I HAVE TOLD OUR CHILDREN IF SOMETHING EVER HAPPENS TO US IN THIS CAR AT NIGHT FOR THEM TO BE SURE TO SUE CADILLAC BECAUSE THEY WILL BE RESPONSIBLE FOR WHAT EVER HAPPENS TO US. THANK YOU!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311753February 26, 2020
SERVICE BRAKES
FOR ABOUT 2 YEARS, MY BRAKE PEDAL HAD GONE TO FLOOR AT RANDOM TIMES WHILE DRIVING UNTIL IT WAS FINALLY DIAGNOSED AND REPAIRED RECENTLY. WHEN IT WOULD HAPPEN, ABOUT THE LAST 10% OF PEDAL TRAVEL WOULD HAVE SOME LIMITED BRAKING POWER. AFTER THIS ISSUE WOULD OCCUR, IT SOMETIMES TOOK UP TO DAY OR LONGER FOR IT THE PEDAL TRAVEL TO RETURN TO NORMAL. SOME COMBINATION OF REPEATEDLY PUMPING THE PEDAL, STOPPING/STARTING THE ENGINE, AND QUICKLY PRESSING THE PEDAL WHILE STOPPED WOULD EVENTUALLY RESTORE THE BRAKE PEDAL TO NORMAL. AFTER EXPERIENCING THIS SEVERAL TIMES OVER 2 YEARS, I REALIZED IT WAS TRIGGERED AFTER THE ABS SYSTEM WAS ACTIVATED ' DURING A HARD/PANIC STOP, SLIDING ON SNOW/ICE, OR BY SOME OTHER DRIVING EVENT THAT BRIEFLY TRIGGERS ABS. FOR EXAMPLE, HAVING MY FOOT ON THE BRAKE WHILE MAKING A LEFT TURN AND HEADING DOWN A HILL AT ABOUT 15 MPH TRIGGERED THE ABS (I COULD HEAR THE PUMP AND FEEL THE PEDAL PULSATING) AT THE SAME SPOT ON MY WAY TO WORK EACH MORNING. I LEARNED TO NOT USE MY BRAKE WHILE MAKING THAT TURN ON THAT ROAD EACH MORNING. SOME SRX OWNERS IN FORUMS REPORT PEDAL TO THE FLOOR AFTER A SPEED BUMP ' WHICH I SUSPECT IS ALSO TRIGGERING THE ABS SYSTEM DURING THE 'HOP' OVER THE SPEED BUMP. MY CADILLAC DEALER WAS UNABLE TO REPRODUCE THE PROBLEM ' AND SAID THEY WOULD JUST BE GUESSING AT THE PROBLEM SINCE THERE ARE 'NO CODES' OR ERROR MESSAGES ON THE DASH. MY LOCAL MECHANIC SUSPECTED THAT THE ABS CONTROL MODULE HAD AN INTERNAL VALVE/SEAL LEAK/FAILURE. THE THEORY IS THAT ONCE THE ABS ACTIVATES AND DIVERTS FLUID TO THE WHEELS THAT HAVE TRACTION (STILL SPINNING), THE ABS VALVES/CHAMBERS WOULD 'STICK' OPEN. THE TWO AC DELCO PARTS COST ABOUT $450 ON AMAZON PLUS ABOUT $300 LABOR. REPLACING THESE PARTS FIXED MY PROBLEM AFTER 2 YEARS OF EXPERIENCING THIS ISSUE CONSISTENTLY IMMEDIATELY AFTER ABS HAD ACTUATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311447February 25, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS CONTINUE TO GET DIMMER WITH TIME RENDERING THE VEHICLE NOT DRIVEABLE IN THE DARK. PROBLEM STARTED A COUPLE OF YEARS AGO AND WHEN I INVESTIGATED THE ISSUE, IT APPEARS THAT OVER 300,000 VEHICLES ARE AFFECTED. GM HAS ACKOWLEDGED THE PROBLEM AND SETTLED WITH OWNERS IN CALIFORNIA AND FLORIDA BUT REFUSE TO REPAIR ANY OTHER VEHICLE OUTSIDE THOSE STATES. THE HEADLIGHT SELAS ARE DEFECTIVE ALLOWING MOISTURE TO ENTER THE HEADLIGHT ASSEMBLY CORRDING CONTACTS AFFECTING THE BULBS. ESTIMATED COST TO REPAIR RANGES BETWEEN $1600 AND $3000, REPLACING THE HEADLIGHT ASSEMBLIES WITH THE VERY SAME DESIGN. GM WILL NOT COVER THE COST. MY WIFE WILL NO LONGER DRIVE THE VEHICLE IN THE DARK AS SHE DOESN'T FEEL SAFE ANY LONGER BECAUSE OF THE DIFFICULTY SEEING THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311249February 24, 2020
EXTERIOR LIGHTING
THERE IS MOISTURE COLLECTING IN THE HEADLAMPS AND HAS CAUSED THE DRIVER SIDE LOW/HIGH BEAM HID HEADLIGHT TO STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310785February 22, 2020
EXTERIOR LIGHTING
PASSENGER HEADLIGHT ASSEMBLY HAS MOISTURE IN IT, WHICH BLOCKS THE LIGHT, AND HID LIGHT JUST FAILED. NOT A LIGHT BULB ISSUE, BUT OTHER ELECTRICAL COMPONENTS FAILING DUE TO MOISTURE. UNSAFE CONDITION, AND HUNDREDS OF SIMILAR COMPLAINTS ARE NOTED ON THE NHTSA COMPLAINTS SITE AND ELSEWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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