Cadillac SRX Complaints

3,266 consumer complaints on file.

#11433641September 20, 2021
AIR BAGS
The contact owns a 2015 Cadillac SRX. The contact stated that while starting the vehicle, the air bag warning light was illuminated. The dealer was made aware of the failure but informed the contact that he needed to pay for an unknown sensor replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433690September 20, 2021
ELECTRICAL SYSTEM, STEERING
2006 Cadillac SRX turn signals burn out within months or replacement. I made 2 videos of me fixing it, put on YouTube with over 35, 000 views. That must mean there are lots of folks with this problem that don't know where to report it. While driving, the indicator flashes a bit faster than it should - the only clue it isn't working. You think other drivers know your intentions and they don't. This is dangerous. Mechanics have to pull the bumper, a bit of work, and want over $300 to change the bulb. Over and over again. This is the 5th time in 3 years. 2nd problem is the "Stability System" - well, I'm not driving on ice, have never needed such a thing. This one nearly cause me to crash into a curb or parked car as I was making a left hand turn in our residential neighborhood at what 15 mph? Suddenly the wheel locked, tires locked and sent me screeching dangerously close to that parked car. It does have a warning, "Service Stability System" but the dealer will want a lot for that, too. So I've resorted to pushing the Disable button on the console until it says, "Stability System Off" then I can drive safely. I have not had this inspected. Everything that gets fixed on this Cadillac seems to break again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433712September 20, 2021
SUSPENSION
The contact owns a 2010 Cadillac SRX. The contact stated while driving 35 MPH and making a right turn, she heard abnormal sounds coming from the rear end of the vehicle. The stability warning light illuminated. The contact stated she veered to the side of the road for 15 seconds per the Owner’s Manual. The contact stated that as she drove the vehicle and was attempting to make a left turn, the failure reoccurred. The vehicle was taken to the dealer who diagnosed that the stability tract sensors and all four tires needed to be replaced. The contact stated that the vehicle was taken to an independent mechanic and the stability tract sensors were replaced. Then, the vehicle was taken to another independent mechanic and all four tires were replaced, however the failure persisted. The manufacturer was notified of the failure and informed the contact that they could not assist as there was no open recall on the vehicle. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was not yet available. The vehicle was not repaired. The approximate failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433346September 17, 2021
EXTERIOR LIGHTING
The front headlights are extremely deem. Found moisture inside the light assembly, having no damage to cause such moisture buildup. The front headlights both low beam and high beam failed at night on 16th September 2021 due to but not limited to moisture and then i discovered this was a known defect, but I did not learn officially of this until the 17th Sept 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433365September 17, 2021
UNKNOWN OR OTHER
When it rains my trunk fill with water where my spare tire is without any windows or sun roof being open .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433373September 17, 2021
SUSPENSION
The contact owns a 2014 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the "Service rear axle" warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a faulty sensor. The sensor was replaced however, the failure recurred. Reno Buick GMC Cadillac (900 Kietzke Ln. Reno, NV 89502) was made aware of the issue but informed the contact that the part was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433027September 15, 2021
EXTERIOR LIGHTING
The contact owns a 2013 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination to drive safely at night or in low-light driving conditions. The contact took the vehicle to the dealer who stated there was nothing that could be done except replacing the headlamps. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432931September 14, 2021
SUSPENSION
The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was swaying from left to right. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not contacted. The approximate failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432996September 14, 2021
POWER TRAIN
I called on August 25 to get my Cadillac serviced at the Luxury Automall in Sioux Falls, SD. I had been experiencing toe link issues (service stabilitrak error message and jerking and swaying from the back end). I was bounced around from operators at the dealership before being told I wouldn’t be able to be seen until Sept. 14th (20 days later) and that I should stop driving the vehicle. I work over 50 miles away from my office and told the person I spoke to that it wasn’t an option for me to stop driving the vehicle because I need my source of income to support myself. I also informed them that I don’t have any other form of transportation and asked if I could get a loaner vehicle until they could check out my vehicle. I was told they wouldn’t be able to provide me a loaner vehicle until my vehicle was inspected and deemed unsafe to operate. So I continued driving my vehicle. I’ve probably put close to 2000 miles on my vehicle since the phone call with Cadillac. Needless to say my transmission went out Friday at a very low mileage. Cadillac is refusing to help me and I feel like I wouldn’t need an entire new transmission had the Cadillac dealer not made me wait nearly 3 weeks to be seen. My toe link is also busted. Now I’m looking at spending $5500 on a vehicle I can’t even drive due to Cadillacs negligence plus I’m now on the hook for a rental vehicle while I’m still making payments on the Cadillac I cannot even drive. How do you expect people to survive when I’m getting quoted over $1800 for 4 weeks of a rental car while I wait for my vehicle to get fixed - most places cannot get a transmission for 3-4 weeks. I’m being quoted $7000 (which is more than I make in 2 months) because Cadillac blew me off had they checked my vehicle before the transmission went out they may have prevented me from needing a new transmission. They knowingly let me drive an unsafe vehicle with no regards to my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432723September 13, 2021
EXTERIOR LIGHTING
Headlights are very dim and I cannot see at night. Cadillac refused to provide financial assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432725September 13, 2021
SUSPENSION
The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer Bill Luke Chrysler Jeep Dodge RAM (2425 W Camelback Rd, Phoenix, AZ 85015) were made aware of the recall on separate occasions but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432726September 13, 2021
VEHICLE SPEED CONTROL, STEERING, SUSPENSION
GM safety recall N212340980. Nine (9) warnings are specifically listed within the Recall letter; I have been experiencing 6 of 9 warning messages during an active driving session of this vehicle. In August 2021, visited Cole GMC / Cadillac service location for an assessment of parts needed to repair safety items. Refused service request despite previously scheduled appt. time; dealer required $100 fee to perform safety analysis despite Safety Recall letter / case. (08/27/2021) Contacted GM safety hotline to determine next steps. Spoke with GM rep who indicated a solution would be communicated with 24-48 business hours. No response prior to 09/02/2021 - attempted follow-up call @ 3pm, :28 hold, GM call center rep could not reach anyone in Recall department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432749September 13, 2021
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact had received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated while driving 55 MPH, the vehicle would jerk. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 80,000. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432768September 13, 2021
UNKNOWN OR OTHER
My vehicle is only 5 years old and the Cadillac Cue Screen has failed. After reading online that it has almost 100% failure rate, it is not part a recall. It is not just the SRX, it is all models of Cadillac and yet GM has done nothing to solve the issue with the replacement screens. After two failed lawsuits against GM, why is the government not stepping in and protecting the consumer for this failed part. $1500.00 for a replacement with only a two year warranty, says that they anticipate it to fail again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432786September 13, 2021
SUSPENSION
The contact owns a 2016 Cadillac SRX. The contact stated while his wife was driving 55 MPH, she heard abnormally loud sounds coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found however, the failure persisted. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 39,000. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432458September 10, 2021
EXTERIOR LIGHTING
The 2011srx the low beam is so bad you have to drive with the high beam at night there are a lot of complaints on this and nothing is being done other safety problem.please look into this problem hard to see road at night unless bright lights are on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432251September 9, 2021
EXTERIOR LIGHTING:HEADLIGHTS
2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEAADLIGHTS PN VEHICLE. CONSUMER STATED THAT THE HEADLIGHTS ARE TOO DIM. THE DEALER WAS NOTIFIED AND STATED THE REFLECTOR MATERIAL HEADLIGHT DETERIORATES. IT WAS NOT OFFERED TO BE COVERED UNDER WARRANTY. THE ENTIRE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN RECALL N212340980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432255September 9, 2021
SUSPENSION
2015 CADILLAC CRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432279September 9, 2021
SUSPENSION
2013 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER REFERENCED RECALL N212340980. THE CONSUMER STATED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE A RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432303September 9, 2021
EXTERIOR LIGHTING:HEADLIGHTS
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHT AND COVERS SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL EXPIRED. THE CONSUMER WAS UNAWARE THAT RECALLS EXPIRED. THE CONSUMER STATED SHE WAS A NURSE AND WAS WORKING THE PANDEMIC WHEN THE RECALL NOTICE WAS SENT. THE CONSUMER REQUESTED ASSISTANCE HAVING THE RECALL REPAIR COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX