Cadillac SRX Complaints

3,266 consumer complaints on file.

#10892563August 2, 2016
POWER TRAIN
I WAS DRIVING HOME ON NY STATE THRUWAY, I GOT OFF MY EXIT AND APPROACHED TOLL BOOTH TO STOP AND PAY TOLL. I STOPPED THE CAR TO PAY AND THE CAR WAS TRYING TO LURCH FORWARD AND STARTED SHUDDERING AND THE RPMS WERE DROPPING LIKE IT WAS GOING TO STALL. I PUSHED THE SELECTOR LEVER INTO NEUTRAL AND THE CAR STOPPED LURCHING FORWARD AND THE RPMS RETURNED TO NORMAL. I PUT CAR BACK INTO DRIVE AFTER PAYING TOLL AND PROCEEDED FORWARD TO THE TRAFFIC LIGHT AND STOP AND THE CAR DID THE SAME THING AGAIN. I PROCEEDED HOME AND WHEN I ARRIVED AND PULLED INTO MY DRIVEWAY THE CAR STARTED TO SHUDDER SLIGHTLY AND WHEN I COMPLETELY STOPPED IN FRONT OF MY GARAGE I JUST HELD MY FOOT FIRMLY ON THE BRAKE TO SEE WHAT WOULD HAPPEN AND THE CAR ATTEMPT TO GO FORWARD BUT STALLED WITHIN SECONDS. I ATTEMTPTED TO START THE CAR BACK UP BUT IT TOOK A FEW SECONDS OF PRESSING THE BUTTON BEFORE THE CAR FIRED BACK UP. I THEN BACKED UP TO THE END OF MY DRIVEWAY AND WENT FORWARD TO SEE IF IT WOULD DO IT AGAIN BUT IT DID NOT. MY WIFE STARTED CAR IN MORNING AND IT DID IT AGAIN AT THE FIRST STOP SIGN SHE APPROACHED. I CALLED CARBONE CADILLAC AND SCHEDULED AN APPOINTMENT TO DROP OFF CAR TO CORRECT ISSUE. THEY HAD THE CAR FOR TWO DAYS AND COULD NOT REPLICATE THE CONDITION. I PICKED UP THE CAR AND I WILL GET IT TO DO IT AGAIN AN GET IT ON VIDEO FOR PROOF OF THE DEFECT AS THIS IS UNACCEPTABLE. I JUST BOUGHT THE CAR FOR MY WIFE 2 MONTHS AGO. TOTALLY UNACCEPTABLE SAFETY HAZARD TO SAY THE LEAST. MILEAGE IS 40,251
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892022August 1, 2016
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS DO NOT ILLUMINATE PROPERLY. VERY DIFFICULT TO SEE AT NIGHT WITHOUT USING HIGH BEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892027August 1, 2016
ELECTRICAL SYSTEM
RADIATOR COOLING FAN DOESN'T TURN OFF . THIS RAN MY BATTERY DOWN. I REMOVED MY COOLING FAN RELAY SWITCH FROM THE ELECTRICAL FUSE BOX AND UNPLUGGED MY COOLANT TEMPERATURE SENSOR WIRE AND REINSTALLED AND NOW SEEMS TO BE WORKING FINE. I CURRENTLY HAVE 39K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891822July 30, 2016
ENGINE, STEERING
HAVING JUST RECEIVED A FULL CLEAN BILL OF HEALTH FROM A ASE CERTIFIED MECHANIC AT PLAZA TIRE AUTO SERVICE 1 DAY BEFORE, AND HAVING HAD 1200 DOLLARS OF SAFETY AND MAINTENANCE REPLACEMENTS BY THE AFOREMENTIONED BUSINESS THE SAME DAY, A VERY SERIOUS ENGINEERING DESIGN FLAW HAS BEEN FOUND. WITHOUT HERETOFORE ANY WARNING OR SYMPTOMS WHATSOEVER, THE POWER STEERING PUMP SEIZED (PUMP HAD BEEN CHECKED BY MECHANIC AND WAS FULL AND IN WORKING ORDER, AS WERE ALL OTHER EQUIPMENT REQUIRING FLUIDS). THIS CAUSED THE IDLER PULLEY TO SELF DESTROY THE MOUNTING BY WHICH IT IS ATTACHED TO THE NORTHSTAR ENGINE BLOCK. THIS MOUNTING POINT, RATHER THAN CONSISTING OF A WHOLLY SEPARATE MOUNTING OR TIMING COVER, IS IN FACT PART OF THE CAST ALUMINUM ENGINE BLOCK ITSELF. THIS RENDERS THE PART IMPOSSIBLE TO FIX, AND REQUIRES THE ENTIRE ENGINE TO BE REPLACED BY ME!!! THIS IS NOT ONLY UNACCEPTABLE OF A GM PRODUCT WITH ONLY 131000 MILES ON IT, IT IS OBSCENE FROM AN ENGINEERING AND DESIGN STANDPOINT. IMMEDIATELY LOST ALL STEERING CAPABILITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891840July 30, 2016
ELECTRICAL SYSTEM
MY WIFE WAS GOING TO LEAVE THE HOUSE YESTERDAY (7/29/2016) MORNING TO START HER DAY. SHE CALLED TO NOTIFY ME THAT THE CADILLAC WOULD NOT START. THE CAR WAS PARKED IN THE DRIVEWAY. ONLY THE INTERIOR LIGHTS WOULD COME ON. BY THE TIME I GOT HOME THAT AFTERNOON THE CAR WOULD START BUT ANYTHING ELECTRONIC WAS GOING CRAZY. THE DASH LIGHTS, RADIO, WARNING SYSTEMS WERE ALL FLICKERING ON AND OFF. I EVENTUALLY DISCONNECTED THE BATTERY BECAUSE THE CAR WOULD NOT STOP POWERING UP THE DASH AND RADIO. BEING IN THE BUSINESS THAT I AM IN,I KNEW THERE WAS MOST LIKELY A MOISTURE PROBLEM. SO TODAY AFTER DOING A LITTLE SEARCHING ON THE INTERNET AND FOUND THAT THIS VEHICLE HAS A PROBLEM WITH SUNROOF LEAKAGE. I THEN GO TO CHECK UNDER MY FLOOR MATS FOR WATER. CARPET WAS WET. I THEN PROCEEDED TO PULL BACK THE CARPET AND FOAM. I FOUND WATER EVERYWHERE. I SUCKED UP ABOUT 2 GALLONS FROM THE FRONT AND BACK SEAT AREAS. WITHOUT PULLING UP THE CARPET YOU WOULD HAVE NEVER KNOW THERE WAS WATER IN THE CAR. I WOULD ASSUME THIS IS ALSO THE REASON MY LIFT GATE WENT OUT ABOUT 6 MONTHS AGO. POSSIBLY THE CAUSE OF MY WINDOWS BEING VERY SLOW TO RISE. BECAUSE IT LOOKS LIKE MUCH OF THE WIRING RUNS ALONG THE SIDES OF THE CAR UNDER THE CARPET. I AM VERY DISAPPOINTED WITH THE PERFORMANCE OF THE THIS CAR. MY WIFE AND I MADE IT TO PLACE IN LIFE WHERE WE FINALLY DECIDED TO SPLURGE A LITTLE ON A LUXURY CAR AND THIS IS WHAT WE GOT. I UNDERSTAND THINGS BREAKING DOWN AND MAKING REPAIR,S BUT THIS IS APPARENTLY A FLAW IN THEIR SUNROOF DESIGN AND GM HAS TO KNOW ABOUT IT . THIS CAR HAS 48000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888925July 27, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE ACCELERATING FROM A COMPLETED STOP, THERE WAS AN ABNORMAL GRINDING NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887585July 21, 2016
ELECTRICAL SYSTEM
I'M HAVING TRANSMISSION ISSUES, I CALLED GM AND THEY VERIFIED NO RECALLS WERE ON THIS MODEL, I HAVE HAD 3 TRANSMISSIONS REPLACED AND NOW FOUND OUT THAT I HAVE TO HAVE ANOTHER TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886146July 20, 2016
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER WITHOUT WARNING AND THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE SPARK PLUGS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V097000 (ELECTRICAL SYSTEM, POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884591July 13, 2016
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 30 MPH, THE REAR AXLE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESET THE REAR AXLE LIGHT, BUT THE ISSUE RECURRED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000. UPDATED 09/29/16*LJ THE CONSUMER STATED THE MANUFACTURER ONLY REIMBURSED 600.00 OUT OF THE TOTAL COST OF 1,344.11 FOR THE REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883475July 8, 2016
EXTERIOR LIGHTING
VERY BAD LIGHTING OF LOW BEAM HEAD LIGHTS..CANNOT SEE LIGHTS ON ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883626July 8, 2016
POWER TRAIN, UNKNOWN OR OTHER
ON INCLINED OR HILLY TERRAIN THE CAR ROLLS BACK EVEN IF IN DRIVE. AFTER A COMPLETE STOP DUE TO TRAFFIC OR STOP SIGN OR SIGNALS, WHEN FOOT IS TAKEN OFF THE BRAKE PEDAL, THE CAR BEGINS TO BE ROLLBACK INSTANTLY. SUCH SUDDEN SHIFT OF GEAR IS SCARY. REMINDS YOU OF ALL THE ACCIDENTS CAUSED BY AUTOMATIC SHIFT OF GEAR. IT IS A MAJOR SAFETY ISSUE. NEVER HAD EXPERIENCED SUCH ROLL BACK IN THE GM CARS WE PREVIOUSLY OWNED. AND THEY WERE LESS EXPENSIVE CARS. THE CAR WAS BOUGHT IN NOVI MICHGAN AND WAS TAKEN TO VIRGINIA. IT WAS DRIVEN AROUND WASHINGTON DC METRO AREA FOR ALMOST ONE YEAR. THE ISSUE WAS REPORTED TO A DEALER IN VIRGINIA AND MICHIGAN. NOT MUCH ATTENTION OR IMPORTANCE WAS GIVEN. IN NOVI, WHEN ASKED FOR DOCUMENTATION OF OUR REPORT, WAS TOLD IT IS PLACED IN THE SYSTEM THE GPS SYSTEM IN THE CAR AT OCCASIONS HAVE GIVEN WRONG DIRECTIONS, WHICH IT ATTEMPTED TO CORRECT AT THE LAST MOMENT REQUIRING IMMEDIATE AND QUICK MANEUVERS. THAT ITSELF CAUSES GRAVE SAFETY PROBLEMS IN MULTI LANE ROADWAYS. THE GPS SYSTEM I'M THE I PHONE IS ACTUALLY BETTER AND MORE UPTODATE. THE SPOKEN INSTRUCTIONS ARE NOT AS CLEAR AS OTHER SYSTEMS. THE DEALER SAID THEY WERE NOT EQUIPPED OR TRAINED TO CORRECT THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882585July 5, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882304July 2, 2016
POWER TRAIN
VEHICLE WAS PURCHASED 11 DAYS AGO. TODAY, WITH ABOUT 581 MILES ON THE ODOMETER. WHEN STARTING TO DRIVE, THE VEHICLE WOULD ACCELERATE; HOWEVER, ON THE UPSHIFT FROM 1ST INTO 2ND (NOT SURE, IT COULD BE FROM 2ND TO 3RD, THE TRANSMISSION SHIFTED INTO NEUTRAL INSTEAD OF SHIFTING TO THE NEXT GEAR. PULLED OVER AND STOPPED. THEN TRIED TO ACCELERATE AGAIN FROM STOP. SAME PROBLEM, TRANSMISSION WOULD SHIFT FROM 2ND GEAR INTO NEUTRAL, WHILE THE SHIFT LEVER WAS IN "D". REVERSE DOES NOT WORK AT ALL. HAD VEHICLE FLAT-BEDDED TO DEALER. AWAITING DIAGNOSIS. DID CALL ON-STAR. THEY DID A DIAGNOSTIC CHECK AND SAID IT SHOWED THAT SOMETHING WRONG WITH INTERFACE BETWEEN ENGINE AND TRANSMISSION. ENGINE LIGHT WAS ON DURING THIS WHOLE FIASCO. ON STAR SAYS THE WHEELS ARE NOT RECEIVING POWER FROM THE ENGINE. THIS IS ALSO A DEFINITE SAFETY ISSUE, SINCE IF MERGING INTO FAST MOVING TRAFFIC, THE CAR WILL ACCELERATE AT FIRST, BUT WILL SHIFT INTO NEUTRAL AND JUST SLOW DOWN AND COAST, MAKING YOU A CRASH TARGET FOR ONCOMING OR FOLLOWING VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882311July 2, 2016
ELECTRICAL SYSTEM
MY CAR HAS PUSH TO START AND THE KEYS SHOULD DETECT AND START YOUR VEHICLE WHEN YOU GET IN THE CAR. THE IDOL KEPT SAYING NO REMOTE DETECTED . THE ONLY WAY TO START THE CAR WAS TO PUT THE KEYPAD IN THE MIDDLE CONSOLE. I TOOK IT TO CHRISTIANS BROTHERS AUTOMOTIVE WHERE THE DIAGNOSTIC SAID I NEEDED TO REPLACE THE KEYLESS ENTRY MODULE. A WEEK LATER WHILE I WAS DRIVING IT , THE IDOL ON THE SCREEN SAID NO REMOTE DETECTED AND THE CAR COMPLETELY SHUT OFF WHILE I'M IN MOTION. THE ONLY WAY TO START IT AGAIN WAS TO HOLD THE KEYPAD AGAINST THE MIDDLE CONSOLE.I TOOK IT BACK TO CHRISTIAN BROTHERS WHERE THEY PRINTED OUT THE TECHNICAL BULLETIN THAT DEEMS THIS ISSUE TO BE A KNOWN ISSUE SINCE 2010 AND THAT I WILL HAVE TO TAKE IT TO A CADILLAC DEALERSHIP WHERE I WILL HAVE TO PAY AGAIN FOR A DIAGNOSTIC AND WHATEVER ISSUES THEY COME UP WITH. RON CARTER CADILLAC DOESN'T HAVE APPOINTMENTS AVAILABLE FOR SIX WEEKS AND BECAUSE THIS HAS NOT BEEN MADE A RECALL, THEY WILL NOT WARRANTY WHAT THEY KNOW IS A KNOWN ISSUE WITH THE CAR. IF I CONTINUE TO PAY TO REPAIR THIS MODULE AND IT SHUTS OFF ON ME IN THE MIDDLE OF TRAFFIC OR AT HIGH SPEEDS, I COULD BE SERIOUSLY INJURED OR KILLED. I DON'T UNDERSTAND THE PURPOSE OF PROVIDING A TECHNICAL BULLETIN THAT YOU DON'T INTEND TO MAKE A RECALL WHEN YOU KNOW IT'S AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882171July 1, 2016
STRUCTURE:BODY
REAR HATCH DOES NOT STOP AFTER OPENING. IT GOES UP AND DOWN SEVERAL TIMES THEN SHUTS. SLAMMED DOWN AND HIT MY WIFE ON HER SHOULDER. WE CANNOT USE THE REAR HATCH DUE TO SAFETY CONCERNS. NEVER BEEN IN AN ACCIDENT OTHER THAN A SMALL SCRAPE ON THE SIDE DOOR. THIS NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE. SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10881423June 29, 2016
UNKNOWN OR OTHER
INNER/OUTER SEALS IN MOONROOF HAD TO BE REPLACED DUE TO THE TUBING BEING TO SHORT WHEN MADE ON THE FACTORY LINE. THIS IS A PRE-OWN VEHICLE THAT HAD ONLY 60,000 MILES. I WAS DRIVING 70MPD ON 94-E, IT HAD THUNDER STORMED THE ENTIRE WEEKEND, AND WAS RAINING TERRIBLY WHEN THIS ALL TOOK PLACE. THE VEHICLE DECREASED IN SPEED DOWN TO 17-20 AND WOULDN'T GO ANY FASTER. I EXIT THE FREEWAY, PULLED INTO GAS STATION TO READ MY MANUAL. STABILITY TRACK WAS MY MESSAGE. I CRANKED FINE, AND DROVE OK BUT NOT MORE THAN 20MPH. THE MORNING AFTER, APPARENTLY THE BREAK SYSTEM HAD DRIED, THE VEHICLE DROVE PERFECT AT THE SPEED IT SHOULD. I STILL TOOK IT TO SHOP BECAUSE MY CONCERN WAS THAT THIS DIDN'T HAPPEN AGAIN. WHEN IT RAIN, THE VEHICLE WOULD LEAK INTO THE PASSENGER SIDE OF THE VEHICLE UNDER THE GLOVE BOX AND IT WAS A NICE PUDDLE. I THOUGHT I LEFT THE WINDOW CRACKED. THE SHOP MECHANIC FOUND WATER SPOTS IN THE MOON ROOF AREA AND THE BREAK AREA AND UNDERNEATH THE FLOOR CARPET ON THE SIDE WHERE THE WATER HAD LEAKED. THE PREVIOUS OWNER HAD PURCHASED THE WEATHER TECH MATTS, AND THAT MADE ME WONDER WHEN I PURCHASED THE CAR; WHY WOULD A PERSON PURCHASE SUCH EXPENSIVE MATTS WHEN IT'S A LEASE AND WILL BE GETTING RETURNED. THE MECHANIC INFORMED ME THAT IF THE LEAK WASN'T FIXED THIS WOULD HAPPEN AGAIN, EVENTUALLY EFFECT THE ELECTRICAL SYSTEM WHICH WILL GIVE INCORRECT READINGS OF EACH FUNCTIONAL ABILITY. MY VEHICLE WAS IN THE SHOP FOR 1 MONTH. THE MOON ROOF WAS THE ONLY LEAK AND THE PART TOOK A WEEK TO COME IN. THIS WAS A VERY DIFFICULT TASK STATED BY THE MECHANIC BECAUSE IF THE MOON ROOF ISN'T INSTALLED PROPERLY IT COULD BLOW OFF WHEN IN HIGH SPEED OR WILL LEAK AIR. I'VE READ MANY DOING THIS PROCESS AND MANY I'VE READ JUST DEALT WITH THE TUBING TO STOP THE LEAK, NOT ACTUALLY FIXING THE PROBLEM WITH THE SUNROOF SEALS. I DIDN'T TAKE ANY PHOTOS, BUT I DO HAVE THE $1,236.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881619June 29, 2016
ENGINE
SERVICE ENGINE LITE ON, CRANKSHAFT SENSOR, CAMSHAFT SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876873June 27, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
LIFT GATE FAILED TO OPEN. ACCORDING TO WARRANTY COMPANY WATER LEAKED FROM THE SUNROOF FROM THE DRAINS ONTO THE LIFTGATE MOTOR AND SHORTED IT OUT. IT WAS NOT COVERED BY THE WARRANTY BECAUSE IT WAS CONSIDERED WATER DAMAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876867June 27, 2016
POWER TRAIN
THE 2011 CADILLAC SRX STALLS WHEN TRYING TO PULL OFF FROM BEING A STOP SIGN. IT DOES NOT ACCELERATE APPROPRIATELY. IT STALLS. IT COULD BE A MAJOR ISSUE WHEN DRIVING ON THE INTERSTATE OR PULLING OUT INTO TRAFFIC FROM BEING AT A STANDSTILL. IT IS LIKE THE TRANSMISSION STALLS AND DOES NOT CHANGE GEARS. THIS HAS HAPPENED ON SEVERAL OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875579June 21, 2016
POWER TRAIN, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE COMING FROM THE MIDDLE OR REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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