Cadillac SRX Complaints

3,266 consumer complaints on file.

#10981618May 1, 2017
STEERING
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME STIFF AND REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT SHE WOULD NEED TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT IT WAS THE CONTACT'S RESPONSIBILITY TO PAY FOR THE REPAIR AND PROVIDED CASE NUMBER: 8-909379197. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981517April 30, 2017
UNKNOWN OR OTHER
I WAS LOADING ITEMS IN THE BACK WITH THE LIFT GATE OPEN WHEN IT SUDDENLY BEGAN TO CLOSE AND HIT ME BUT CONTINUED TO CLOSE, RETRACTING ONLY AFTER ABOUT 5 SECONDS AND A PHYSICAL BATTLE BETWEEN ME AND THE GATE. I RECEIVED A BRUISE ON MY ARM FROM THE BATTLE AND SAW MY LIFE FLASH BEFORE MY EYES. THE CAR WAS OFF AND STATIONARY IN MY YARD. IT WAS THE MOST FRIGHTENING EXPERIENCE OF MY LIFE!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10981401April 29, 2017
EXTERIOR LIGHTING
MOISTURE BUILDUP IN FRONT HEADLIGHTS CAUSED BULBS TO SHORT OUT AND NOW NOT WORKING ON LOW BEAM. THIS IS A MAJOR SAFETY ISSUE AND FROM WHAT I HAVE SEEN HAPPEN QUITE OFTEN ON THIS PART OF THE CADILLAC SRX. WENT TO DEALERSHIP TO HAVE IT REPLACED AND SINCE OUT OF WARRANTY IT WAS GOING TO BE ~ $2K. RIDICULOUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981213April 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY, THE STABILITRAK AND CHECK ENGINE WARNING INDICATOR LIGHTS COME ON. NEXT A WARNING READS, "ENGINE RUNNING AT REDUCED POWER" AND THE CAR SLOWS DOWN. WHEN I CUT THE CAR OFF AND RESTART, THE WARNING INDICATOR LIGHTS RESET AND THE CAR WILL DRIVE NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981170April 27, 2017
ELECTRICAL SYSTEM
CUE SYSTEM FROZE. UNABLE TO CONTROL RADIO, NAVIGATION SYSTEM, HEATER, A/C, HANDS FREE PHONE, ETC. WENT ON A CADILLAC FORUM AND WAS ABLE TO RESET IT ONE TIME AND THEN QUIT WORKING AGAIN AFTER A FEW. I WAS UNABLE TO RESET IT A SECOND TIME. UNFORTUNATELY, THIS ALL HAPPENED AT 52,000 MILES 2,000 MILES AFTER THE WARRANTY EXPIRED. I AM NOT WILLING TO PAY CLOSE TO $2,000 TO HAVE IT REPAIRED, AFTER DOING RESEARCH, THIS ELECTRICAL ISSUE SEEMS TO BE A FREQUENT PROBLEM AND SHOULD RESULT IN A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980804April 26, 2017
EXTERIOR LIGHTING
I BOUGHT A USED 2010 CADILLAC SRX LAST DECEMBER, DROVE IT FOR ABOUT A WEEK THE NOTICED DRIVER SIDE HEADLIGHT WAS OUT SO WENT TO AUTOZONE TO CHECK PRICE OF BULB $100 NO WAY, SO CHECKED EBAY AND GOT 2 FOR $25. HEADLIGHT WORKED FINE FOR ABOUT ANOTHER MONTH AND DRIVER SIDE LIGHT WENT OUT AGAIN SO I TRIED REPLACING IT WITH THE OTHER BULB AND IT DIDN'T WORK. TOOK VEHICLE BY LOCAL CADILLAC DEALERSHIP AND THEY TOLD ME IT SOUNDED LIKE THE BALLAST WAS BAD WHICH COSTS $225 JUST FOR PART AND $444 TOTAL W/LABOR. TOLD DEALERSHIP TO GO AHEAD AND REPLACE IT AND HEADLIGHT STILL DIDN'T WORK. DEALERSHIP SAID CONDENSATION WAS IN LIGHT CAUSING IT NOT TO WORK AND I NEEDED A HEADLIGHT REPLACEMENT WITH TOTAL COST OF $1700 WHICH COULDN'T AFFORD JUST FOR A HEADLIGHT SO I FOUND ONE ONLINE FOR $275 AND INSTALLED IT MYSELF AND IT WORKED FINE FOR ABOUT ANOTHER MONTH NOW OUT AGAIN. HEAVY RAIN FOR 3 DAYS AND I'M WONDERING IF MOISTURE IS INSIDE IT BECAUSE I REMOVED THE BUMPER AGAIN AND SWITCHED BULBS FROM GOOD SIDE AND PUT ON BAD SIDE AND BULB NOT WORKING BUT BAD SIDE BULB IS WORKING ON GOOD SIDE. I'M ALSO GOING TO REPLACE THE RELAY FUSE TO SEE IF THAT WORK. DON'T SEE WHY THERE IS NOT A RECALL ON THIS SINCE THERE ARE SO MANY COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979838April 21, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2004 SRX AWD. I ALWAYS GET THE "STABILITY SYSTEM ENGAGED" MESSAGE WITH SOME VIBRATION AND VEHICLE REAR SIDE GOES LEFT SIDE AND AFTER LITTLE TIME ITS GOES AWAY . SOMETIMES WHEN I STEP ON THE BRAKE I WOULD GET A GRUNTING SOUND THEN THE "GRIDING" FROM BRAKE PEDAL. IT HAPPENS ON WHEN VEHICLE SPEED IS MORE THAN 40 MPH & FEW TIMES I ALMOST HIT ANOTHER VEHICLE IN OTHER LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979343April 19, 2017
EXTERIOR LIGHTING
WATER INTRUSION INTO HEADLAMP CAUSED BALLAST AND BULB TO SHORT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972080April 12, 2017
EXTERIOR LIGHTING
VEHICLE HAS EXTREMELY POOR LOW BEAM HEADLIGHTS DESPITE REPLACING WITH NEW BULBS. THE CAR IS IMPOSSIBLE TO DRIVE AT NIGHT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971706April 10, 2017
ELECTRICAL SYSTEM
PURCHASED 2010 CADILLAC SRX NEW IN 2010. THIS CAR WAS IN THE DEALERSHIP GARAGE MORE TIMES THAN I OWNED IT IN THE FIRST 6 MONTH. AT 19,200 MILES, CAR WOULD NOT START. HAD IT TOWED TO DEALER. NO PROBLEM FOUND. RECHARGED BATTERY. THIS BATTERY FAILED A TOTAL OF 8 TIMES, FINALLY ON OCT. 25, 2010, BATTERY WAS BAD, ACCORDING TO DEALER, AND REPLACED. UNFORTUNATELY, THE WARRANTY HAD RUN OUT AND I HAD TO PAY $249.66. ISN'T IT STRANGE THAT THE DEALER DIDN'T FIND A DEFECTIVE BATTERY UNTIL THE WARRANTY RAN OUT. 8 TIMES THIS BATTERY FAILED. 8 TIMES I WAS STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971698April 10, 2017
SUSPENSION
PURCHASED 2010 CADILLAC SRX NEW IN 2010.. IT NOW HAS 55,000 MILES. AT ABOUT 27,000 IT STARTED MAKING SOME SORT OF RUBBING, CRUNCHING GRINDING NOISE IN THE FRONT END. THOUGHT IT MIGHT BE BALL JOINTS OR SOMETHING ELSE IN THE FRONT END. NOISE GOES AWAY AFTER SOME DRIVING BUT ALWAYS COMES BACK AFTER SITTING FOR AWHILE. CADILLAC DEALER CANNOT FIND PROBLEM. NOISE GOES AWAY WHEN I TAKE IT TO DEALER AND COMES BACK AFTER I LEAVE. I DON'T KNOW IF DRIVING IT MAY BE DANGEROUS. NOISE MOST PRONOUNCED IN THE AM WHEN BACKING OUT OF MY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971154April 7, 2017
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
2012 CADILLAC SRX HID HEADLIGHTS HAVE SEEMED TO BURN OUT WITH NO FIRTHER ISSUES. ON HIGH BEAM THE LIGHTS ARE FINE BUT ON REGULAR BEAM AT NIGHT I CANNOT SEE AHEAD OF ME RECENTLY AND IT IS A MAJOR SAFETY ISSUE AND CADILLAC SOMESNT SEEM TO BELIEVE THIS IS A DEFECT ISSUE BUT SOMETHING THAT HAPPENS. HOWEVER IT IS MY UNDERSTANDING AFTER SPEAKING WITH OTHER CERTIFIED MECHANICS THAT HID'S DO NOT JUST BURN OUT SO THERE HAS TO BE OTHER ISSUES THAT MAY NEED TO BE ADDRESSED BY THE MAKER. ALSO AT INTERIMS AFTER I TRY TO ACCELERATE, THE VEHICLE WILL STALL WHICH CAUSES ME TO HAVE TO REMOVE MY FOOT FROM THE GAS AND TRY AGAIN. AFTER BRINGING THIS TO THE DEALERS ATTENTION I WAS TOLD IT WAS BECAUSE OF THE COMPUTER TRYING TO KEEP UP AND THIS IS WHAT MAY CREATE THIS ISSUE WHICH IS DEFINITELY POTENTIALLY LIFE THREATENING AND DEFINITELY NEEDS TO BE ADDRESSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970866April 6, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
CONSTANTLY, CONSTANT PROBLEMS. EVERY TIME I TURN AROUND THIS CAR IS STALLING, THE STABILITY CONTROL LIGHT AND TRACTION CONTROL AND ABS LIGHTS COME ON , SLOWING ACCELERATION AND CAUSING SAFETY ISSUES. THERE ARE TIMES WHEN I SEE THE DIC MESSAGE BOARD BLINKING AND THE CAR ACTS AS THOUGH IT IS GOING TO STOP. THESE ISSUES LISTED ON THIS SITE FROM ALL THESE PEOPLE NEEDS TO BE INVESTIGATED BEFORE SOMEONE IS HURT OR KILLED. I AM NOW WRITING TO CADILLAC BECAUSE THE ISSUES ARE GETTING OUT OF CONTROL AND I AM AFRAID FOR MY AND MY CHILD'S LIFE. I AM MOVING FORWARD TO SEEK OUT AN ATTORNEY FOR A LAWSUIT THIS IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970139April 3, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE CORRECTLY AND THE DRIVER WAS UNABLE TO SEE THE ROADWAY. THE CONTACT STATED THAT THE LOW BEAM LIGHTS FAILED SO THE HIGH BEAMS HAD TO BE ACTIVATED. WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE SERVICE, THE SUN ROOF WAS LEFT OPEN AND THE INTERIOR OF THE VEHICLE BECAME WET. THE VEHICLE WAS LEFT AT THE DEALER FOR THREE MONTHS WITH WATER INSIDE THE VEHICLE. THE DEALER FINALLY REPLACED THE CARPET; HOWEVER, SINCE RETRIEVING THE VEHICLE FROM THE DEALER, IT EXPERIENCED ELECTRICAL ISSUES AND THE HEADLIGHTS FAILED TO OPERATE CORRECTLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE HEADLIGHT LENSES WERE CLEANED. THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970363April 3, 2017
UNKNOWN OR OTHER
WE WERE ON VACATION, DRIVING DOWN I89 IN VT, NICE SPRING SUNNY DAY. WE WERE GOING ABOUT 70MPH ON THIS OPEN HIGHWAY , WHEN ALL OF A SUDDEN WE HEARD WHAT SOUND LIKE A GUN SHOT. THEN THE CRACKEL OF THE GLASS AND OUR 2016 CADILLAC SRX SUNROOF COLLAPSED DOWN ON TOP OF US. TO SAY THERE WAS GLASS EVERYWHERE IS AN UNDERSTATEMENT! THIS IS VERY CONCERNING AS THIS SHOULD NOT HAPPEN. IN RESEARCHING THIS SEEMS TO BE A COMMON OCCURRENCE. WHY IS SOMEONE NOT DOING SOMETHING ABOUT THIS? THIS IS CLEARLY SOME KIND OF MANUFACTURING FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969620March 30, 2017
SERVICE BRAKES
DRIVING TO WORK, WENT TO STOP AT A RED LIGHT, "NO" BRAKES. I PUMPED THE PEDAL A COUPLE OF TIMES, FINALLY ATTAINED ENOUGH PRESSURE TO STOP THE CAR. THERE WERE NO SIGNALS, WARNING INDICATORS NOTING TO WARN ME OF THE STOPPING ABILITY OF THE CAR. THE PREVIOUS DAY, THE CAR WAS FINE, GOOD SOLID BRAKE PEDAL. TOOK THE CAR TO THE DEALER, THE CAR WAS INSPECTED, FLUID LEVELS FINE. DEALER SUGGESTED TO BLEED THE BRAKE SYSTEM FOR ENTRAPPED AIR. I THOUGHT THIS WAS EXTREMELY STRANGE. ALSO RECOMMENDED THE FRONT BRAKE PADS WERE 60% GONE, SHOULD BE REPLACED. I FOLLOWED THE DEALERS RECOMMENDATIONS, AND THE CAR RESPONDED, EVERYTHING IS FINE NOW EXCEPT I COULD HAVE BEEN KILLED OR OTHERS INJURED BY THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968690March 27, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS NO OIL IN THE VEHICLE AFTER HAVING REPLACED THE OIL SEVEN WEEKS PRIOR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968319March 24, 2017
AIR BAGS
TL* THE CONTACT'S DAUGHTER OWNED A 2005 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 40 MPH ON AN ICY, SNOWY ROAD, THE VEHICLE STARTED TO SKID AND THE DRIVER LOST CONTROL OF THE VEHICLE. THE DRIVER CRASHED INTO A CEMENT WALL. ALL THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION ALONG WITH BRUISES TO THE CHEST, RIGHT ARM, AND LEG. A POLICE REPORT WAS FAILED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10967691March 22, 2017
ENGINE, POWER TRAIN
THIS PROBLEM HAS BEEN HAPPENING SINCE I BOUGHT CAR WITH 9000 MILES ON IT THE DEALER CLAIMS IT IS THE TRANSMISSION LEARNING YOUR DRIVING HABITS, I DO NOT AGREE. WHAT HAPPENS IS AT ANY GIVEN TIME WHEN THE ACCELERATOR IS PUSHED THE ENGINE/TRANSMISSION WILL HESITATE. THIS IS HAPPENING WITH MORE FREQUENCY AND MORE LAG TIME. IT DOES NOT MATTER IF YOU ARE MERGING AT 50 MPH OR TURNING RIGHT ON RED. THE DEALER ALSO CLAIMS THIS IS A COMMON COMPLAINT. AS A ASE CERTIFIED MASTER ADVANCE LEVEL TECHNICIAN WITH 35 YEARS EXPERIENCE I BELIEVE THIS IS A SOFTWARE OR PROGRAMING PROBLEM AND CAN ONLY BE REPAIRED BY GM ,BUT DOUBT THAT WILL HAPPEN TILL PEOPLE DIE. THESE CARS ARE LOSING A LOT OF RESALE VALUE AS THIS PROBLEM CONTINUES TO GROW AND IS MORE WELL KNOWN, THIS I LEARNED FIRST HAND WHEN I TRIED TO TRADE-IN FOR NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967850March 22, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, SUSPENSION
EVEN THE SLIGHTEST BUMP IN THE ROAD SENDS THE VEHICLE SWERVING. THE WHOLE CAR RATTLES. WHEN TRYING TO ACCELERATE IT HESITATES BEFORE GOING, SAME WITH DECELERATING. EVEN WHEN IN RESIDENTIAL AREAS AND FLAT SURFACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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