Cadillac SRX Complaints

3,266 consumer complaints on file.

#11064083January 22, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, BOTH LOW BEAM HEADLIGHTS FAILED TO WORK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (CROSBY CADILLAC, GMC, NISSAN, INC, 2715 MEMORIAL DR, WAYCROSS, GA 31503) WHERE IT WAS DIAGNOSED THAT BOTH LOW BEAM LIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064258January 22, 2018
POWER TRAIN, UNKNOWN OR OTHER
WE STOPPED AT LIGHT OR STOP SIGN,WHEN TAKING OFF HERE A LOUD BOOM OR KICK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063926January 20, 2018
EXTERIOR LIGHTING
LOW BEAMS HAVE BEEN NOTICEABLY DIMMER OVER TIME. HIGH BEAMS A BRIGHT. LOW BEAMS SEEM DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063856January 20, 2018
EXTERIOR LIGHTING
I HAVE A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT THE LOW BEAMS DO NOT PRODUCE A LOT OF LIGHT. IT'S ALMOST LIKE DRIVING WITH NO LIGHTS ON. I HAD THE BULBS REPLACED YESTERDAY THINKING IT WOULD SOLVE THE PROBLEM BUT IT DIDN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063467January 18, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, BOTH FRONT HEADLIGHTS WERE DIMLY LIT, WHICH MADE IT DIFFICULT TO SEE THE ROAD AND TRAFFIC AHEAD. THE VEHICLE WAS TAKEN TO CHEVROLET OF TURNERSVILLE (3400 NJ-42, TURNERSVILLE, NJ 08012, (856) 516-6100) WHERE IT WAS DIAGNOSED THAT THE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062183January 11, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM EXTERIOR HEAD LAMPS FAILED TO ILLUMINATE. THE FAILURE OCCURRED WITHOUT WARNING. AUTONATION CADILLAC WEST PALM BEACH (2101 45TH ST, WEST PALM BEACH, FL) WAS CONTACTED AND RECOMMENDED THAT THE LOW BEAM HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061275January 8, 2018
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNDISCLOSED SPEEDS, THE AUTOMATIC TRANSMISSION WAS DOWNSHIFTED AND THE VEHICLE CAME TO AN ABRUPT STOP. THE CONTACT ALSO STATED THAT THERE WAS A HESITATION OCCASIONALLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (800) 338-4553) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE CADILLAC CUE SYSTEM, WHICH CONTROLS THE HEATING, AIR CONDITIONING, DEFROSTER, RADIO, NAVIGATION, CRUISE CONTROL, AND TELEPHONE SERVICE, WAS ALSO INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061300January 8, 2018
EXTERIOR LIGHTING
HEADLIGHT SYSTEM IS NOT WORKING PROPERLY. I CANNOT USE MY LOW DIMS AT NIGHT BECAUSE THE ROAD IS NOT AT ALL VISIBLE. THIS IS A VERY SERIOUS SAFETY HAZARD AND GM IS AWARE OF THE PROBLEM BUT CHOOSES NOT TO DO ANYTHING ABOUT IT. WE HAVE ALREADY HAD A MINOR ACCIDENT BECAUSE OF THE LOW VISIBILITY. I HAVE MADE MULTIPLE COMPLAINTS TO GM ABOUT THIS ISSUE. I UNDERSTAND THAT THERE ARE SEVERAL CLASS ACTION LAW SUITS FOR THIS ISSUE FROM OTHER CONSUMERS THAT ARE HAVING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061026January 7, 2018
EXTERIOR LIGHTING
MY 2011 SRX NEEDS TO HAVE THE FRONT PASSENGER HEADLIGHTS REPLACED DUE TO WATER IN IT COMPLETELY OUT AND NOW THE DRIVER SIDE AS WELL IS HAVING CONDENSATION AND WATER LEAKING. SO I NOW HAVE TO HAVE TWO HEADLIGHTS REPLACED. HEADLIGHT OUTAGE WAS NOTICED DRIVING HOME ON HIGHWAY AND NOTICED CAR IS NOT LIGHTING UP THE HIGHWAY PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060917January 6, 2018
POWER TRAIN
SLIP DETECTED IN REAR DIFFERENTIAL MODULE, DIFFERENTIAL AND CLUTCH FLUID MIX DUE TO SEAL DETERIORATION. REPLACED PISTON, SEAL AND FLUID AT 53,000 MILES ($1366.54 REPAIR BILL) SERVICE ADVISOR SAID THAT THIS IS COMMON WITH THIS CAR AND MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060957January 6, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM THAT CAUSES VERY POOR VISIBILITY. HAVE INVESTIGATED AND FOUND INFORMATION THAT IT IS A PROBLEM WITH CADILLAC SRX'S 2010-2015 MODELS. GM SHOULD HAVE A RECALL AND FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058458January 4, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE SO DIM, THAT I HAVE TO RUN WITH HIGH BEAMS ONLY AT NIGHT. THEY ARE NOT BURNT OUT, BUT ARE JUST VERY DIM. CADILLAC ADMITS IT'S A MAJOR PROBLEM REPORTED BY MOST SRX OWNERS. THE DEALER WANTS OVER $1800 TO REPLACE THE LIGHTS. OF COURSE THIS IS UNSAFE FOR THE DRIVER AND THOSE APPROACHING THE CAR HAVING TO DEAL WITH HIGH BEAM LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057844January 1, 2018
EXTERIOR LIGHTING
EXTERIOR FRONT LIGHTS ARE DANGEROUSLY DIM WHEN DRIVING AFTER DUSK AND INTO THE NIGHT TIME. IT IS VERY HARD TO SEE WHILE DRIVING. WHILE STOPPED I CHECKED THE LIGHTS TO SEE IF THEY WERE ON AND THEY WERE BUT WHILE DRIVING I HAVE TO RIDE WITH MY BRIGHT LIGHTS ON TO SEE. I TOOK IT TO THE DEALERSHIP AND THEY SAID THAT NOTHING LIKE THIS HAS EVER BEEN REPORTED BUT IT IS NOT TRUE. THEY ADJUSTED MY FRONT LIGHTS THINKING IT WAS THE BEAM BUT IT DID NOT HELP THIS SHOULD BE A RECALL SINCE THIS IS VERY DANGEROUS AND SOMEONE IS GOING TO GET KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057783December 31, 2017
EXTERIOR LIGHTING
LOWBEAM LIGHTS ARE SO DIM THEY ARE NOT USABLE. MUST USE HIGH BEAMS TO DRIVE AT NIGHT. DEALER ADJUSTED LIGHTS AND REPLACED BULBS BUT DID NOT HELP. THEY SAID ENTIRE HEADLAMPS ASSEMBLIES WOULD NEED TO BE REPLACED AT EXTREMELY HIGH COST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057386December 29, 2017
EXTERIOR LIGHTING
WHEN CAR WAS EXPOSED TO A HEAVY RAIN, BOTH HEADLIGHTS WENT OUT DUE TO WATER DRAINING INTO THE HEADLIGHTS. PER CLASS ACTION LAWSUITS AND CADILLAC FORUMS, THIS IS A WIDESPREAD PROBLEM. CADILLAC (GM) DOES NOT TAKE RESPONSIBILITY FOR THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056384December 26, 2017
EXTERIOR LIGHTING
HEADLAMPS HAVE BECOME SO DIM THEY ARE VERY DANGEROUS AND THE ONLY WAY TO DRIVE AT NIGHT IS WITH HIGH BEAMS WHICH IS ALSO NOT SAFE FOR OTHER MOTORIST. I DO NOT SEE ANY MOISTURE IN EITHER HEADLAMP AS OTHERS HAVE STATED. IN READING THE OTHER NUMEROUS COMPLAINTS THIS IS A SITUATION THAT NEEDS TO BE ADDRESSED AND REPAIRED BY THE MANUFACTURER FOR A FAULTY AND DANGEROUS PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056177December 23, 2017
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM I WILL NOT DRIVE CAR AT NIGHT. TRIED CHANGING BULBS BUY NO IMPROVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056191December 23, 2017
EXTERIOR LIGHTING
LOST BOTH LOW BEAM HEADLAMPS WHILE DRIVING HOME 12/22/2017. HAD TO TURN ON FOG LAMPS TO SEE. THIS WAS AFTER DEALER HAD MY VEHICLE 3 TIMES TO1)REPLACE RIGHT LOW BEAM BULB; 2) BALLAST; 3) IGNITER AND BALLAST. OVER $700 SPENT TO DATE AND EVIDENT NOW WITH BOTH LOW BEAMS OUT MORE WORK NEEDED TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055844December 21, 2017
EXTERIOR LIGHTING
DO TO BAD SEALS IN THE HEADLIGHTS WATER GETS INTO THE LIGHT CAUSING THE DIM LIGHTS TO BE SO LOW YOU CANNOT SEE THE ROAD TO DRIVE AT NIGHT. IF YOU TRY TO GET IT REPAIRED GM WANTS TO REPLACE THE ENTIRE LIGHT WITH THE SAME BAD COMPONENT AT YOUR COST. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED. REPLACING THE LIGHT WITH THE SAME BAD COMPONENT DOES NOT CORRECT THE PROBLEM DUE TO IN TIME THE SEALS WILL LEAK AGAIN CAUSING THE LIGHTS TO GO OUT OR GO SO DIM YOU CANNOT DRIVE SAFELY AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055865December 21, 2017
VISIBILITY/WIPER
BOUGHT THIS 2010 CADILLAC USED IN 2012. HAVE HAD REPEATED ISSUES WITH CONDENSATION IN LENSES AND POOR VISIBILTY TO THE POINT OF NOT EVEN SURE LIGHTS ARE ON? TOOK IT TO CADILLAC WHILE STILL UNDERWARRANY IMMEDIATELY AFTER PURCHASE. CLEANED OUTCONDENSARION AND SAID IT WAS ALL THEY COULD DO. I AM AFRAID THAT THE LIGHTS WILL FAIL COMPLETELY WHILE XRIVING, RESULTING IN DAMAGE OR DEATH. I'M SERIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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