Cadillac SRX Complaints

3,266 consumer complaints on file.

#11133274October 4, 2018
ELECTRICAL SYSTEM
THE CUE SYSTEM IS NOT WORKING. LOOKING AT BLOGS IT SEEMS TO BE AN ON GOING ISSUE THAT CADILLAC NEEDS TO ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133338October 4, 2018
EXTERIOR LIGHTING
MOISTURE BUIDUP IN BOTH OF MY HEADLIGHTS AND MADE IT HARD TO SEE AT NIGHT AND I RAN OFF ROAD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133340October 4, 2018
ENGINE, POWER TRAIN, STEERING
'TAKATA RECALL' WHEN I WAS DRIVING MY DASH, STEREO AND LIGHTS STARTED TO FLICKER AND ALL THE ELECTRICAL COMPONENTS WERE NOT WORKING. THEN. I TRIED CHANGING LANES ON THE INTERSTATE TO EXIT BUT LOST POWER STEERING. IT WAS VERY DANGEROUS AT THOSE HIGH SPEED!. I WAS ABLE TO PULL OFF BEFORE MY CAR COMPLETELY DIED.. IT TOOK A WHILE FOR IT TO TURN BACK ON BUT ONCE IT DID THE CAR WAS NOT WORKING PROPERLY, SUCH AS THE TEMP AND GAS GAUGE, TRACTION CONTROL WAS NOT WORKING AND LIGHT WAS LIT ON DASH. POWER STEERING WASN'T WORKING, AND THE TRANSMISSION WAS SHIFTING WEIRD. I TOOK IT IN TO THE GM DEALERSHIP AND WAS TOLD IT WAS THE 'ECM THAT WENT BAD' AND IT WASN'T COMMUNICATING WITH THE REST OF THE VEHICLE PROPERLY. IT WAS ABOUT 900$ IN TOTAL WITH THE TOWING AND 'DIAGNOSE AND FIX'. IT WAS FIXED BUT EXACTLY 6 MONTHS LATER IT HAPPENED AGAIN WHILE DRIVING, I HAD TO PULL OVER. WENT BACK AND HAD TO PAY LIKE 400$ MORE TO GET IT 'FIXED' AGAIN AND THAT ONLY LASTED 1 MONTH. SO NOW WE TOOK IT TO THE CADILLAC DEALERSHIP AND THEY LOOKED AT IT AND COUKDNT TELL ME WHY IT WAS HAPPING OTHER THEN THEY THINK IT WAS THE 'ECM REPLACEMENT THAT WERE BAD'. SO NOW I WILL HAVE TO PAY 950$ FOR THAT STEALERSHIP FOR THE DIAGNOSIS AND TO REPLACE THE ECM. WITH THEM THEY SAID THEY HAD A LIFETIME WARRANTY ON PARTS AND LABOR WITH IS WHY WE WENT THERE. BUT STILL ALL THAT MONEY PAID FOR A DEFAULT OF CADILLAC. THEY NEED TO RECALL IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133061October 3, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE EXTREMELY DIM, IT IS IMPOSSIBLE TO DRIVE WHEN IT IS DARK. I ATTEMPTED TO THIS MORNING AS I NEEDED TO COME IN TO WORK EARLY AND NEARLY WRECKED. I HAD TO PULL OVER OFF THE FREEWAY AND WAIT FOR DAYLIGHT. I KNEW THEY WERE DIM AND BECAUSE OF THAT TRY TO NEVER DRIVE AT NIGHT BUT IT IS RIDICULOUS THAT I OWN A VEHICLE I AM UNABLE TO DRIVE AT DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132827October 2, 2018
ELECTRONIC STABILITY CONTROL (ESC), SEATS, SUSPENSION
TOE LINK TORQUED INCORRECTLY SUSPENSION IN REAR IS AFFECTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132453October 1, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLAMPS WERE DIM AND CREATED POOR VISIBILITY WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BARKLEY BUICK GMC (3575 SKYLAND BLVD E, TUSCALOOSA, AL 35405) AND THE LIGHT BULBS WERE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132778October 1, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. IT WAS DISCOVERED THAT THE TIMING BELT WAS STRETCHING AND COULD PREVENT THE VEHICLE FROM BEING OPERABLE. THE DEALER (GERRY LANE CADILLAC, 10945 REIGER RD, BATON ROUGE, LA 70809, (225) 341-3066) STATED THAT THEY WERE UNAWARE OF THE FAILURE AND OFFERED A 15% DISCOUNT TOWARDS THE REPAIR THAT COST OVER $1,800. THE MANUFACTURER STATED THAT AS LONG AS IT WAS NOT A SAFETY ISSUE THEY WERE NOT GOING TO RECALL THE VEHICLE. THE MANUFACTURER DID NOT OFFER TO ASSIST WITH THE REPAIR COST. THE FAILURE MILEAGE WAS 100,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132253September 29, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132276September 29, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
"TAKATA RECALL" CHANGE OIL LIGHT ON CONTINUOUSLY EVEN AFTER OIL HAS BEEN CHANGED AND CANNOT RESET. AIRBAG LIGHT ON ALSO BOTH WARNING LIGHTS COME ON WHEN CRANKING AND WHILE DRIVING. MY TRACTION ENGAGES WHEN EMERGING TO TURN ON TO INCOMING TRAFFIC THE CAR SLOWS DOWN. MY CONCERN IS THE ROADS ARE NOT WET OR SLIPPERY FOR THE TRACTION TO ENGAGE AND THAT'S A SAFETY CONCERN , IT COULD CAUSE AN ACCIDENT. MY AIRBAG LIGHT JUST RECENTLY STARTED COMING ON AND READING THE OWNER'S MANUAL. IT WOULD BE A SAFETY ISSUE IF I HAD AN IMPACT IT WON'T DEPLOY OR WHILE DRIVING IT COULD DEPLOY. I'VE HEARD THAT CADILLAC HAS A LOT OF ELECTRICAL PROBLEMS AND I WANTED TO KNOW IF OTHER PEOPLE COMPLAINED OF THESE PROBLEMS. IT IS A SAFETY ISSUE AND SOME PEOPLE LIKE ME OR NOT FINANCIALLY ABLE TO PAY $100 PLUS DOLLARS FOR THE DEALERSHIP TO CHECK IT. THANK YOU IN ADVANCE AND I WILL LOOK FORWARD TO HEARING FROM YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132158September 28, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM ONCOMING CARS DO NOT SEE ME AND HAVE SWERVED INTO MY LANE IN ATTEMPT TO PASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131908September 27, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE INFOTAINMENT SCREEN WOULD MALFUNCTION AND CAUSE THE SCREEN TO RANDOMLY MOVE, CHANGE, BLINK, AND SHUT OFF. WHILE DRIVING, THE SCREEN MALFUNCTION CREATED A DISTRACTION TO THE DRIVER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131926September 27, 2018
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REAR DRIVER SIDE WHEEL SHIFTED OUT OF CONTROL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE REAR DRIVER SIDE WHEEL TOE LINK ADJUSTER SEPARATED, WHICH CAUSED THE WHEEL TO BE UNBALANCED. THE REAR DRIVER SIDE TOE LINK WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION) IN 2014 BY THE PREVIOUS OWNER; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132041September 27, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CUE SYSTEM STOPED WORKING WITH THE TOUGH SCREEN AND ITS NOW IMPOSSIBLE TO SET UP HANDS FREE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131780September 26, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND HE COULD BARELY SEE THE ROAD WHEN DRIVING AT NIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131822September 26, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STATIONARY, THE HEADLIGHTS WERE DIM. THE CONTACT STATED THAT IT WAS DIFFICULT TO DRIVE THE VEHICLE DUE TO POOR VISIBILITY. HENNESSY CADILLAC (3377 SATELLITE BLVD, DULUTH, GA 30096, (770) 680-7000) WAS CONTACTED AND STATED THAT IT WAS A COMMON FAILURE AND THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED ON BOTH SIDES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,876.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131689September 26, 2018
VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO ACCELERATE. THE CONTACT HAD TO CAUTIOUSLY APPLY THE BRAKE PEDAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V212000 (POWER TRAIN) AND 13V097000 (POWER TRAIN, ELECTRICAL SYSTEM), ALTHOUGH THE CONTACT'S FAILURES WERE SIMILAR. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VEHICLE WAS EXCLUDED FROM THE TWO RECALL CAMPAIGNS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131542September 25, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE UNREASONABLY DIM AND IT IS UNSAFE TO DRIVE AT NIGHT. LESS THAN 5 FEET OF VISIBILITY. CAR CAN'T BE DRIVEN AT NIGHT DUE TO THE LOW OUTPUT OF LIGHT. ABSTAINING FROM DRIVING AT NIGHT FOR FEAR OF HAVING AN ACCIDENT AND GETTING SOMEONE GETS INJURED OR SOMETHING MORE SERIOUS. THIS NEEDS IMMEDIATE ATTENTION. SOMEONE IS WELCOME TO COME AND VISIT AND DO A DRIVE WITH US AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129886September 17, 2018
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE AND AN INTERMITTENT FAILURE REGARDING THE REAR SUSPENSION. IN ADDITION, THE REAR OF THE VEHICLE SWAYED BACK AND FORTH. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE REAR DIFFERENTIAL FAILED, WHICH CAUSED DIFFICULTY WHEN TURNING THE VEHICLE IN EITHER DIRECTION AT LOW OR HIGH SPEEDS. THE VEHICLE WAS NOT REPAIRED. WHILE DRIVING APPROXIMATELY 35 MPH ON THE HIGHWAY, THE REAR OF THE VEHICLE SWAYED IN BOTH DIRECTIONS. AS A RESULT, THE VEHICLE SPUN OUT OF CONTROL ACROSS FOUR LANES OF TRAFFIC AND CRASHED INTO A MEDIAN. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A HEAD INJURY, NECK AND BACK PAINS, AND HEADACHES. THE FRONT PASSENGER SUSTAINED A SPRAINED LEFT THUMB, AND NECK AND BACK PAINS. THE REAR PASSENGER SUSTAINED BACK AND MUSCLE PAINS, AND FEET INJURIES. ALL THE OCCUPANTS RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TOWED BY THE POLICE TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11129889September 17, 2018
EXTERIOR LIGHTING
OUR HEADLIGHTS HAVE GOTTEN DIMMER AND DIMMER (NOW TO DANGEROUS TO DRIVE AT NIGHT AND BAD WEATHER). WHEN PARKED WITH HEADLIGHTS SHINING ON A WALL YOU CAN SEE SOME LIGHT, BUT ON THE ROAD THE LIGHT PRODUCED FEELS VERY UNSAFE. THE ONLY WAY TO USE THE CAR IS WITH THE HIGH-BEAMS TO GET ENOUGH LIGHT TO DRIVE SAFELY, BUT THIS IS RUDE (AND UNSAFE) FOR OTHER DRIVERS. WE AVOID USING THE CAR AS MUCH AS POSSIBLE BECAUSE OF THIS ISSUE. AFTER LOOKING UP THE PROBLEM ON THE INTERNET, IT APPEARS THIS IS A COMMON PROBLEM THAT CADILLAC HAS NOT ADDRESS. LOOKS LIKE SOMEONE HAS EVEN FILED A CLASS ACTION SUIT IN CALIFORNIA TO TRY AND GET THIS PROBLEM ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129937September 17, 2018
EXTERIOR LIGHTING
COMPLAINT INVOLVING DIM HEADLIGHTS - POOR LIGHTING. MY 2013 CADILLAC HEADLIGHTS ARE DIM WITH VERY LOW VISIBILITY AND DANGEROUS TO DRIVE AT NIGHT. WE ARE UNABLE TO CLEARLY SEE ANY OBJECTS IN THE PATH OF VEHICLE WHEN DRIVING AT NIGHT. WE TOOK THE VEHICLE IN FOR DIAGNOSIS AND WERE TOLD IT NO LONGER UNDER WARRANTY AND WILL HAVE TO PAY $2000 FOR REPAIR. AFTER RESEARCHING FURTHER, OTHER OWNERS OF THIS SAME VEHICLE HAVE COMPLAINED OF THE SAME ISSUE AND CONFESSED THAT REPAIR IS ONLY A TEMPORARY FIX - THERE IS A MANUFACTURER DEFECT OF THE SEAL AROUND THE LIGHT FIXTURE WHICH ALLOWS CONDENSATION INSIDE THE BULB. WE CALLED GM AND THEY BOLDLY TOLD US NO WARRANTY, NO REPAIR. WHAT ABOUT SAFETY??!!!! THERE ARE APPARENTLY SEVERAL CLASS ACTION LAWSUIT - THIS SHOULD BE ILLEGAL AND GM SHOULD BE HELD ACCOUNTABILITY FOR FAULTY PRODUCTS THAT IS LIFE THREATENING. CONGRESS HAS TO GET INVOLVED!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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