Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11243169August 12, 2019
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ELECTRICAL SYSTEM
HEATED SEAT CONTROL MODULE CONNECTION OVERHEATED AND COMPLETELY MELTED ON DRIVERS SIDE AND THERE WAS NO INDICATION THAT THIS HAD TAKEN PLACE NOR HAVE I EVER RECEIVED ANY TYPE OF WARNING FROM GM THAT THIS HAS HAPPENED TO A GREAT NUMBER OF OTHER CUSTOMERS HAVING THIS SAME POOR ELECTRICAL ISSUES THAT MOST ENDED UP STARTING A FIRE. I WAS HAVING MY OIL CHANGED AT THE GM DEALERSHIP, AND ASKED THEM TO CHECK AS TO WHY MY HEATED SEATS WERE NO LONGER WORKING. THE PASSENGER SEAT WAS PARTIALLY MELTED, SO IT COULD HAVE STARTED A FIRE AS WELL. THE REPAIR COST FOR THIS PROBLEM WAS ABSOLUTELY RIDICULOUS AND I WASN'T ABOUT TO PAY JUST FOR THE SAME THING TO HAPPEN AGAIN OR CONSTANTLY WORRY IF REPAIRED, WAS IT GONNA CAUSE A FIRE NEXT TIME. I STILL ENDED UP PAYING TO HAVE THEM SEARCH THE PROBLEM AND PAY TO DISCONNECT THE MODULE COMPLETELY. $800 PLUS DOLLARS TO REPAIR , MOSTLY LABOR DUE TO THE FACT THAT THEY WOULD HAVE TO REMOVE THE SEAT TO REPLACE THE MODULE. HA!, THEY DISCONNECT THE BURNT UP MODULES WITHOUT TAKING MY SEAT OUT, SERIOUSLY??? SHOULD I BE WORRIED ABOUT THE HEATED STEERING AS WELL?!?!. AFTER REVIEWING HOW MANY PEOPLE HAVE HAD THE SAME CIRCUMSTANCE , CADILLAC SHOULD BE DOING SOMETHING ABOUT THIS. YOU CAN BET THAT I'M VERY FURIOUS ABOUT THIS AND I EXPECT AN ANSWER BACK WITH AN EXPLANATION. SINCERELY, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242800August 9, 2019
AIR BAGS
IT IS CLEARLY OUTLINED ON THE GM AND NHTSA WEBSITES THAT MY SPECIFIC VEHICLE HAS A DEFECTIVE AIRBAG BY THE TAKATA CORPORATION BASED ON A FINDING IN 2016. I DO NOT UNDERSTAND WHY I AM NOT ALLOWED TO MAKE MY VEHICLE SAFE AND MUST "WAIT" PER THE GM WEBSITE WHICH STATES RECALL STATUS IS: INCOMPLETE. REMEDY NOT YET AVAILABLE. WHAT DO I NEED TO DO TO GET THE AIRBAGS REPLACED WITH SAFE ONES IN ORDER TO MAKE MY VEHICLE SAFE FOR ME AND MY FAMILY TO DRIVE IN? LET THIS BE NOTICE THAT IF ANYTHING HAPPENS TO ME OR MY FAMILY DUE TO THE THREE (3) YEAR DELAY AND CURRENT REMEDY OF "NOT YET AVAILABLE" TO MAKE MY VEHICLE SAFE I WILL TAKE ALL APPROPRIATE LEGAL ACTION AGAINST ALL PARTIES INVOLVED!! I WANT MY VEHICLE APPROVED TO BE REPAIRED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242178August 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
JUST PURCHASED THIS 2014 VEHICLE FOR $32900 WITH 73345MILES AND ON THE WAY HOME NOTICED THAT THE RIDE WAS HORRIBLE. UPON CHECKING WITH MY MECHANIC THE RIDE SUSPENSION WAS AT FAULT. I AM HAVING IT REPAIRED AND WILL SEEK REIMBURSEMENT FROM THE DEALER. THEY KNEW NOTHING ABOUT IT EVEN THOUGH THEY HAD IT FOR OVER 4 MONTHS ON THEIR LOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241090August 1, 2019
SERVICE BRAKES
BRAKE PEDDLE GOING TO THE FLOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241168August 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THIS VEHICLE EQUIPPED A FRONT CAMERA (23171580) TO PROVIDE LANE DEPARTURE WARNING, COLLISION WARNING, AUTO BRAKE FUNCTION, BUT AFTER A FRONT WINDOW GLASS CHANGE, ALL THESE FUNCTIONS ARE NOT AVAILABLE, AND AFTER RESEARCH, WE FOUND GM REQUIRE A 30 MINUTES RE-CALIBRATE WINDOW, AFTER THAT I HAVE TO REPLACE A NEW CAMERA. IN GM SERVICE INSTRUCTION DOCUMENT SB-10057012-2409.PDF, IT SAID: IF AFTER 30 MINUTES THE ORIGINAL CAMERA WILL NOT CALIBRATE, REPLACE THE FRONT VIEW CAMERA. GM PROVIDE A FREE REPLACEMENT TO VEHICLES UNDER THE BUMPER-TO-BUMPER COVERAGE, THEY KNEW THIS PROBLEM CLEARLY. THESE FUNCTIONS ARE IMPORTANT TO THE SAFETY OF THIS VEHICLE, AND NOW IT'S A THREATEN FOR SOME FUNCTIONS ARE NOT AVAILABLE. I WANT GM RECALL THESE CAMERAS OF REPLACE IT FOR FREE TO CUSTOMER NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235177July 26, 2019
EXTERIOR LIGHTING
THIS COMPLAINT APPLIES TO THE 2017-2019 CADILLAC ESCALADE. THE HEADLIGHTS ON THESE VEHICLES ARE BLINDINGLY BRIGHT -- ENOUGH TO BE A SAFETY HAZARD. THEY ARE WAY TOO BRIGHT IF THEY SHINE DIRECTLY IN YOUR EYES OR SIDE MIRROR WHILE DRIVING A CAR. THEY ARE AN UNUSUAL DESIGN, WITH VERTICALLY STACKED POINTS OF TINY INDIVIDUAL LIGHTS, WHICH I BELIEVE CAUSES THIS PROBLEM. I RECENTLY READ THAT PEDESTRIAN FATALITIES HAVE SIGNIFICANTLY INCREASED LATELY, PARTICULARLY AT NIGHT. I BELIEVE THIS IS DUE TO THE INCREASINGLY BRIGHT SUV HEADLIGHTS, PARTICULARLY ON LUXURY SUV'S. THE ESCALADE IS THE WORST, DUE TO THE UNUSUAL LIGHT DESIGN; BUT OTHERS ARE ALMOST AS BAD. IF THEY SHINE IN YOUR EYES -- FOR EXAMPLE, DRIVING UPHILL AS ONE OF THESE IS COMING DOWN THE HILL IN THE OTHER LANE -- IT IS LITERALLY IMPOSSIBLE TO SEE ANY PEDESTRIAN TO THE SIDES, PARTICULARLY IF THE PERSON IS WEARING BLACK. THIS HAPPENS FREQUENTLY AT ONE BUSY INTERSECTION IN MY TOWN. IF YOU WANT TO REDUCE PEDESTRIAN DEATHS, THERE NEEDS TO BE GREATER REGULATION OF THE BRIGHTNESS OF VEHICLE HEADLIGHTS, PARTICULARLY ON TRUCKS. THANK YOU FOR THE CONSIDERATION OF THESE COMMENTS.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234076July 23, 2019
ENGINE, UNKNOWN OR OTHER
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231320July 16, 2019
AIR BAGS
LETTER FROM SENATOR HEINRICH ON BEHALF OF CONSTITUENT [XXX] REGARDING A RECALL OF THE TAKATA CORPORATION RECALL OF THE 2007 CADILLAC. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231535July 13, 2019
AIR BAGS
TAKATA RECALL IT HAS BEEN 3 YEARS SINCE MY RECALL CARD WAS SENT TO ME AND THERE IS STILL NO REMEDY? HOW ABOUT FIX IT OR BUY IT BACK....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231643July 13, 2019
EXTERIOR LIGHTING
SEEMS TO GET MOISTURE IN HEAD LIGHT AND I HAVE TO KEEP REPLACING THE BULBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230449July 9, 2019
UNKNOWN OR OTHER
I HAVE HAD ONSTAR FOR MANY YEARS BECAUSE OF THEIR ADVERTISEMENTS CONCERNING ACCIDENTS THAT INVOLVE GOING OFF THE ROAD AND NOT BEING FOUND FOR DAYS. I WAS TRAVELING ON I-81 AND WENT INTO A RAVINE HIT MULTIPLE TREES AND ACCORDING TO SEVERAL WITNESSES FLIPPED MULTIPLE TIMES. ALL AIRBAGS DEPLOYED BEFORE THIS HAPPENED . MY ONSTAR DID NOT ACTIVATE. FORTUNATELY AS I STATED THERE WERE WITNESSES THAT CALLED 911 AND LOCATED MY VEHICLE NOT ONSTAR . WHEN I CALLED TO CANCEL MY SUBSCRIPTION THEY WANTED TO KNOW WHY SINCE THEY HAD NO IDEA THAT MY VEHICLE WAS DEMOLISHED BEYOND RECOGNITION. JAWS OF LIFE WAS BROUGHT IN TO EXTRACT ME AND IF NOT FOR THE BAD WEATHER LIFE LION TO GET ME TO HERSHEY TRAUMA CENTER . I BELIEVE THIS SHOULD BE LOOKED INTO AS I PAID FOR THIS SERVICE AND THE OUTCOME COULD HAVE BEEN FATAL. THANK YOU FOR CHECKING INTO THIS AS I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11230121July 8, 2019
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE EQUIPPED WITH DURATURN MOZZO TIRES, SIZE: 295/35R24 (NA). WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO SHAKE AND WOBBLE. THE CONTACT NOTICED METAL STICKING OUT OF ONE OF THE TIRES AND THAT THE TIRES EXPANDED AND FLATTENED. THE TIRES WERE TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TREAD SEPARATED FROM THE TIRES. ALL FOUR TIRES WERE CHANGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 112,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228906July 2, 2019
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
ELECTRICAL PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228816July 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) FOR AN EXTENDED PERIOD OF TIME. DON LEDFORD AUTOMOTIVE (4595 N LEE HWY, CLEVELAND, TN 37312, (423) 709-8643) AND INTEGRITY BUICK GMC (6025 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 855-0550) WERE NOTIFIED AND UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223001June 27, 2019
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT, ON DIFFERENT OCCASIONS, THE ACCELERATOR AND BRAKE PEDALS SEIZED AND FAILED TO RELEASE WHEN NEEDED. THE FAILURE PRESENTED THE RISK OF A POTENTIAL CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 04V045000 (SERVICE BRAKES, HYDRAULIC) AND 02V224000 (ELECTRICAL SYSTEM); ALTHOUGH, THE FAILURES WERE SIMILAR TO THE RECALL CAMPAIGNS. THE VEHICLE WAS ALSO NOT INCLUDED IN NHTSA ACTION NUMBER: EA11001 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221863June 22, 2019
UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE FROM 4 ACES AUTOMOTIVE IN LITHONIA. THEY BOUGHT THE CAR AT AN AUCTION ON MAY 27TH 2019 WITH 230,000 MILES ON IT AND THEN MIRACULOUSLY ON MAY 30TH 2019 THE CAR PASS EMISSIONS WITH ONLY 98000 MILES ON IT. THEY ARE TAMPERING WITH THE ODOMETERS AND SELLING CARS BY SNEAKING IN AN ODOMETER DISCREPANCY FORM WHILE YOU ARE SIGNING THE PAPERWORK WITHOUT MENTIONING IT OR DISCLOSING ANY INFORMATION REGARDING THE MILEAGE BEING WRONG. THEY TOLD ME I COULD CALL THE PRESIDENT THE UNITED STATES FOR ALL THEY CARE BECAUSE THEY MAKE MORE MONEY SUING PEOPLE THAN THEY DO SELLING CARS. THEY STATED THAT THEIR CONTRACTS ARE BULLETPROOF AND THEREFORE I WILL NOT WIN A CASE AGAINST THEM. I AM REPORTING THEM FOR FRAUD THIS IS A FELONY IN ALL STATES YOU CANNOT TAMPER WITH ODOMETERS. THEY ARE STATING THAT I WILL NOT GET A REFUND FOR THE HALF DEPOSIT I PUT DOWN EVEN THOUGH THEY LIED ABOUT THE ODOMETER, I HAVE ALREADY SPOKEN WITH MY BANK AND THE POLICE AND THEY STATED THAT THIS IS ILLEGAL AND THAT I NEED TO REPORT HIM TO EVERY AGENCY I CAN TO TRY AND PREVENT OTHER PEOPLE FROM HAVING TO GO THROUGH WHAT I'M GOING THROUGH RIGHT NOW. I HAVE INCLUDED THE CARFAX THAT SHOWS THE MILEAGE ON THE 27TH OF MAY BEING 230,000 MILES AND THEN AFTER THEY PURCHASED THE VEHICLE IT SHOWS THAT THE EMISSIONS WAS DONE ON MAY 30TH AND THE CAR ONLY HAD 98000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221758June 21, 2019
POWER TRAIN
THE 8 SPEED TRANSMISSION HAS BEEN JERKY AT SLOW SPEEDS FROM ALMOST DAY ONE. BUT AFTER 30,000 MILES IT HAS BECOME WORSE. AT TIME AFTER STARTING THE VEHICLE AND PLACING INTO GEAR IT WILL SUDDENLY AND VIOLENTLY LUNG FORWARD OR REVERSE, WHEN ACCELERATING FROM A SLOW SPEED IT WILL STALL ABRUPTLY, TWICE CAUSING AN ENGINE CODE. TWO DEALERS HAVE TRIED TO FIX IT, BUT HAVEN' BEEN ABLE TO. THIS SEEMS TO BE A MUCH BIGGER PROBLEM RELATED TO THE 8 SPEED TRANSMISSION IN GENERAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221462June 20, 2019
ENGINE, POWER TRAIN, STEERING
CAR HAS WHAT IS CALLED THE "CHEVY SHAKE" WHICH EFFECTS ALMOST ALL MODELS FROM 2015-2017. CAR SHAKES VIOLENTLY AT TIMES. PAID FOR REPAIRS. THIS SHOULD BE A RECALL AS IT IS WITH OTHER ESCALADE MODELS AND GM MODELS OF THE SAME CHASSIS..CAR HAS EXTREME RUMBLE AT TIMES AND IS DIFFICULT TO STEER. WHILE IN MOTION AT SPEEDS OF 45-70 THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221463June 20, 2019
AIR BAGS
TAKATA RECALL: IT HAS BEEN OVER 3 YEARS SINCE THE RECALL CAME OUT AND THERE IS STILL NOT A FIX FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221566June 20, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
HARD SHIFTING, SHAKING, JERKING, HESITATING SHUDDERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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