Buick Riviera Complaints

314 consumer complaints on file.

#10186495March 29, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1995 BUICK RIVIERA. AT 50 MPH THE VEHICLE SHUT OFF COMPLETELY AND HAD TO BE RESTARTED. THE VEHICLE WAS TAKEN TO A MECHANIC, BUT THE STALLING COULD NOT BE DUPLICATED. THE FAILURE MILEAGE WAS 55,000.*AK UPDATED 04/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171097October 17, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED THE VEHICLE WAS OVERHEATING AND THE WARNING LIGHT INDICATING THE COOLANT NEEDED TO BE REPLACED WAS ILLUMINATED. THE COOLANT WAS REPLACED, BUT THE PROBLEM CONTINUED. AN INDEPENDENT REPAIR SHOP DETERMINED THERE WAS A LEAK INTO UPPER PLENUM AND UPPER MANIFOLD. THE GASKETS WERE REPLACED AND THE MANIFOLD WAS CLEANED. THE PROBLEM RETURNED A YEAR LATER, THE MECHANIC DETERMINED THE SAME PROBLEM OCCURRED. THE SAME REPAIRS WERE MADE AS WELL AS VALVES AND ADAPTERS WERE REPLACED. THE PROBLEM RETURNED AND THE VEHICLE WAS TAKEN TO THE SAME REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166142August 21, 2006
STEERING:RACK AND PINION, SEAT BELTS:FRONT:WEBBING
DT*: THE CONTACT STATED THE DRIVER SEAT BELT CATCHES AND WILL NOT FEED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHO MENTIONED, NHTSA RECALL # 113343 PERTAINING TO THE SEAT BELT WEBBING. THE VEHICLE WAS NOT INCLUDED IN THE RECALL. UPDATED 9/27/2006 - THE VEHICLW WAS ALSO NOT INCLUDED IN THE STEERING SHAFT COUPLER RECALL 91V-157000. THE DRIVER'S SEAT BELT WOULD NOT LOCK UP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160818June 26, 2006
SEAT BELTS:FRONT
DRIVERS SEAT BELT STITCHING COMING APART AND WILL NOT HOLD IN A ACCIDENT. THREAD USED EITHER ROTTED OR DEFECTIVE. ARMSTRONG SERVICE DEPT SENT ME TO A AUTO UPHOLSTERY SHOP TO HAVE IT REPAIRED, THEY REFUSED TO DO IT STATING THAT IT WAS AGAINST THE LAW FOR THEM TO WORK ON IT AND TO RETURN TO THE DEALERSHIP. THE DEALERSHIP SAID THAT THEY COULD ORDER A NEW SEAT BELT ASSEMBLY AND I WOULD HAVE TO PAY FOR IT MYSELF AS THE ORIGINAL WARRANTY WAS NOT IN EFFECT. I STATED THAT I BOUGHT A HIGH QUALITY VEHICLE FROM THEM AND THIS IS MY 4TH BUICK, AS I HAVE ALWAYS OWNED A BUICK PRODUCT BECAUSE OF THEIR REPUTATION AND CUSTOMER SERVICE. I EXPLAINED TO THEM THE VEHICLE HAS ONLY 55,594 MILES AND THE SEAT BELTS SHOULD NOT FALL APART AS I PURCHASED A HIGH QUALITY PRODUCT AND THEY SHOULD REPLACE THE DEFECTIVE SEAT BELT. THE SERVICE PERSON MENTIONED TO ME TO CONTACT BUICK CUSTOMER SERVICE AND GET A CASE NUMBER 1-416031739. THEIR ANSWER WAS THAT I SHOULD HAVE PURCHASED A EXTENDED WARRANTY, BUT THEY WOULD PARTIALLY HELP PAY FOR THE NEW SEAT BELT BUT DID NOT MENTION ANY AMOUNT. I FEEL THAT THIS IS UNFAIR AS I PAID FOR QUALITY AND THIS SHOULD NOT BE A ISSUE. BUICK SHOULD REPLACE THE DEFECTIVE PART AND I SHOULD NOT BE CHARGED FOR IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155892April 22, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
FOUR YEARS AGO I FILED A REPORT OF WHAT I CONSIDERED A DANGEROUS PART FAILURE ON OUR 1995 BUICK RIVIERA, IN THAT A FUEL LINE HAD DEVELOPED A PIN HOLE AND GAS WAS SPRAYING OUT OVER THE ENGINE. I ALSO WROTE A LETTE TO GENERAL MOTORS REGARDING THIS PROBLEM BUT I NEVER HEARD BACK FROM ANYONE. THIS WEEK WE AGAIN SMELLED GAS WHEN DRIVING THE VEHICLE AND DISCOVERED THAT THE FUEL LINE WHICH WAS REPLACED IN 4/02 HAD AGAIN FAILED AND GAS WAS SPRAYING OUT INTO INTO THE ENGINE COMPARTMENT. THE COST OF REPAIR THEN WAS APRX $90 AND I WOULD EXPECT IT TO BE MORE THAN THAT NOW, TO REPAIR SOMETHING WHICH CONSIDERING THE SAFETY ASPECT SHOULD HAVE BEEN SUBJECT TO A FACTORY RECALL AND REPLACED WITH A HEAVY DUTY LINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152100March 7, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
DT*: THE CONTACT STATED THERE WAS AN ODOR OF FUEL IN THE VEHICLE. THE CONTACT TOOK THE SHROUD OFF OF THE ENGINE AND DETERMINED THE PLASTIC FUEL LINE HAD A HOLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, WHERE THE FUEL LINE WAS REPLACED WITH A HIGH PRESSURE HOSE. UPDATED 3/22/2006 - THE VEHICLE STALLED WHILE DRIVING AND THAT WHEN THE CONSUMER OPEN THE HOOD AND SAY THE MIST OF FUEL BEING SPRAYED ONTO THE HOT ENGINE. THE RUBBER FUEL LINE WAS REPLACED WITH A HIGH PRESSURE RUBBER LINE AT AND INDEPENDENT SHOP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132259August 10, 2005
STRUCTURE:BODY
DT: THE CONTACT OWNS A 1997 BUICK RIVIERA. THE PAINT IS BEGINNING TO PEEL OFF FROM THE HOOD OF THE CAR. SHE CONTACTED GM , AND THEY CHECKED FOR OPEN RECALLS, AND THEY WANTED HER TO FILE A COMPLAINT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131344August 3, 2005
SUSPENSION:FRONT:CONTROL ARM
DT: CONTACT WAS GOING TO BUY A CAR FROM FALLS CHRYSLER JEEP AND DODGE. IT WAS A 1995 BUICK RIVIERA. HE CRAWLED UP UNDER THE CAR AND SAW THE WHOLE ARM THAT COE OUT FROM THE SUB FRAME THAT HOLD THE WHEEL ON WAS RUSTED THROUGH PAPER THIN. HE DID NOT BUY THE VEHICLE BUT LATER CALLED TO TELL THEM ABOUT THE RUST HE NOTICED ,AND THEY TOLD HIM THEY HAD SOLD THE VEHICLE TO SOMEONE, AND THEY HAD SIGNED THREE DIFFERENT PAPERS. HE DID NOT CARE IF THE CAR BROKE DOWN AFTER IT LEF TTHE LOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125281June 14, 2005
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
DT: CONSUMER STATES THAT WHEN SECURITY LIGHT IS ON THE VEHICLE WILL NOT START. CONSUMER HAS TO WAIT 2-3 MINUTES, SOMETIMES LONGER, AND THE VEHICLE WILL START.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108594May 6, 2005
SEAT BELTS:FRONT
VEHICLE IS EXPERIENCING PROBLEMS WITH THE DRIVER SIDE SEAT BELT. THE SEAT BELT WILL NOT SUPPORT THE DRIVER. OWNER HAS CONTACTED THE DEALER, BUT THE PROBLEM STILL EXIST. *NM ON 5/32004 CONSUMER WAS HIT ON THE DRIVER'S SIDE BY A 18 WHEELER. THEY REPLACED THE SEAT BELT WITH A NEW ONE AND THE SAME PROBLEM STILL OCCURRED. THE CONSUMER BELIEVES THE DESIGN OF THIS GM BELT IS DEFECTIVE BECAUSE IT DOES NOT PROVIDE PROTECTION DURING SIDE IMPACT ACCIDENTS. THE CONSUMER BELIEVES ALL BUICK RIVIERA'S NEED TO BE RECALLED AND REPLACED WITH BELTS THAT WILL WORK AND GIVE PROTECTION . *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117914April 15, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING COULD SMELL STRONG FUEL ODOR. OPENED HOOD, AND FOUND PLASTIC FUEL LINE SPRAYING FUEL OVER ENGINE. SHUT ENGINE OFF AND FUEL CONTINUED TO SPRAY. MY BROTHER WILL REPAIR AND SAVE OLD PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114881March 10, 2005
WHEELS
THREE OF THE ALUMINUM WHEELS , BOTH FRONT AND ONE RIGHT REAR, ARE EXPERIENCING PROBLEM WITH AIR PRESSURE LOSS. EVERY THREE DAYS CONSUMER HAS TO REPLACE AIR IN ALL THREE TIRES. ALL THE TIRES AND THE STEMS WERE REPLACED, BUT PROBLEM RECURRED.THE DEALER WAS NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103404January 24, 2005
WHEELS
WHILE PULLING OUT OF A PARKING SPACE THE FRONT PASSENGER WHEEL COMPLETELY DISENGAGED. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105736January 4, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
1997 BUICK RIVERA ... DRIVING DOWN HIGHWAY-HOLE WORN INTO HIGH PRESSURE FREON DISCHARGE HOSE-FREON SPRAYED THROUGHOUT ENGINE COMPARTMENT AND ONTO DRIVE BELTS-BELT BROKE AND WRAPPED AROUND HARMONIC BALANCER - BROKE TEETH AND CRANK SENSOR- ENGINE DIED IMMEDIATELY-LOSS OF POWER STEERING, BRAKING, ETC., DEAD CAR HARD TO CONTROL - TOWED TO GM DEALER - DEALER REPLACED ALL PARTS ($900.00) - GM MECHANICS AND SERVICE MANAGER ALL AGREED TO BUICK DESIGN FLAW - STEEL MANIFOLD FOR FREON HOSES IS FORMED IN SUCH A WAY TO CAUSE FREON HOSES TO RUB AGAINST EACH OTHER AND EVENTUALLY WEAR A HOLE INTO FREON HOSE. - I KEPT PART - CALLED DEALER TO COMPLAIN- THEY REFERRED ME TO BUICK CUSTOMER SERVICE- THEY SAID THEY COULD DO NOTHING AS NO RECALLS NOR SERVICE BULLETINS HAD BEEN ISSUED ON THE MATTER - I ASKED FOR INFORMATION AS TO HOW MANY OF THESE INCIDENTS HAD OCCURRED - OR HOW MANY OF THIS FREON MANIFOLD REPLACEMENTS HAVE BEEN SOLD - OR IF THERE HAD BEEN A REDESIGN TO CORRECT THIS PART - THEY WOULD FURNISH ME WITH NONE OF THIS REQUESTED INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102781December 12, 2004
STRUCTURE:BODY
WE HAVE A '97 RIVIERA WITH PAINT PROBLEMS...IF THE PAINT BECOMES CHIPPED OR SCRATCHED, TEMPERATURE CHANGES CAUSE THE PAINT TO SHRINK AND EXPAND (MORESO WHEN THE WEATHER TURNS COLDER) AND UNLESS I BREAK THE SHEETS OF PEELING PAINT OFF, IT KEEPS SPREADING. THIS EXPOSES THE GRAY METAL SEALER. I'D BE GLAD TO SEND YOU A SAMPLE OF THE PAINT (CHAMPAINGE PEARL) WHILE SUPPLIES LAST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092730November 30, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
THE SENDING UNIT FAILED THREE TIMES. THE FIRST TIME AT 44,000 MILES, SECOND TIME AT 67,000 MILES, AND THIRD TIME AT 80,000 MILES. THE UNIT WAS REPLACED. CONSUMER DID NOT KNOW HOW MUCH GAS WAS ACTUALLY IN THE VEHICLE. *AK THE SENDING UNIT HAD BARE AND MELTED COMPONENTS. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099142November 1, 2004
SEAT BELTS:FRONT:WEBBING
THE REAR SEAT BELTS FAILED TO RETRACT AS WELL AS THE RIGHT SIDE. THE REAR SEATS WERE RARELY USED. THIS FAILURE WAS DUE TO THE DEFECT DESCRIBED IN RECALL 00V057000 REAR SHOULDER BELTS BUT THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093047September 22, 2004
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
JACK FOR MY 1997 BUICK RIVIERA COLLAPSED WHEN I TRIED TO CHANGE TIRE. FORTUNATELY, I HAD NOT REMOVED THE FLAT TIRE YET AND WAS NOT INJURED. THIS WAS THE FIRST TIME I HAD EVER USED THE JACK SINCE THE CAR WAS NEW. I STILL HAVE THE DEFECTIVE JACK. I ALSO OWN A 1995 BUICK RIVIERA AND ITS JACK IS MUCH STURDIER AND HAS NEVER BEEN A PROBLEM. I SHOWED THE BROKEN JACK TO MY AUTO MECHANIC. HE SAID THE JACK WAS UNSAFE AND NEVER SHOULD HAVE BEEN PART OF THE EQUIPMENT FOR THE CAR. HE SAID THE JACK WAS TOO SMALL AND LIGHTWEIGHT FOR THE BUICK RIVIERA. I COULD HAVE BEEN SERIOUSLY INJURED IF I HAD BEEN UNDER THE CAR OR ATTEMPTING TO REPLACE THE FLAT TIRE WHEN THE JACK COLLAPSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092902September 21, 2004
SEAT BELTS:FRONT:RETRACTOR
CONSUMER'S VEHICLE EXPERIENCED THE SAME PROBLEM AS STATED IN NHTSA RECALL 00V057000. PASSENGER VEHICLES. THE REAR SHOULDER BELT(S) DO NOT RETRACT. A RETAINER COULD SEPARATE FROM A REAR SEAT SHOULDER BELT RETRACTOR WHICH RESULTS IN THE RETRACTOR RETURN SPRING BECOMING DISENGAGED. DEALER INDICATED TO THE CONSUMER THAT RECALL APPLIED ONLY FOR THE YEAR 1995 .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091911September 13, 2004
ENGINE AND ENGINE COOLING
VEHICLE HESITATE D BEFORE ACCELERATING. DEALERSHIP WILL BE NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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